<p>We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team. This individual will play a key role in ensuring the quality of data within Microsoft CRM, while improving the overall customer experience. The ideal candidate will possess excellent communication skills, a consultative approach to customer interaction, and proficiency in Microsoft CRM.</p><p><br></p><p>Key Responsibilities:</p><ul><li> Assist in communicating with organizations to enhance the data quality.</li><li>Develop and document data correction action plans in Microsoft CRM.</li><li>Support efforts to create a Standard Operating Procedure (SOP) for identifying inactive or dissolved businesses.</li><li>Proactively contact customers through outbound calls and email and respond to inbound communications. Build relationships while striving to resolve accounts and data discrepancies effectively </li><li>Analyze customer data errors and provide recommendations.</li><li>Use a consultative approach to overcome objections, influence customer decisions, and simplify complex processes into actionable steps for customers </li><li>Document and alert management to emerging trends in customer interactions.</li><li>Demonstrate self-motivation, work independently, and proactively achieve developmental goals.</li></ul><p><strong>For immediate consideration, call 937.224.8326</strong></p>
<p>We are looking for an experienced Sr. Customer Service Representative to join our team in Centerville, Ohio. In this role, you will play a key part in managing data integrity, enhancing quality standards, and serving as a liaison between our organization and external partners. This is a long-term contract position ideal for someone who thrives in a dynamic service-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with external organizations to improve the accuracy and reliability of data within the Global Unique Device Identification Database.</p><p>• Develop and document corrective action plans using Microsoft tools to address data inconsistencies.</p><p>• Assist in creating and maintaining Standard Operating Procedures for identifying inactive or dissolved businesses.</p><p>• Provide exceptional customer support to resolve data discrepancies and ensure a seamless service experience.</p><p>• Analyze customer data issues, offering solutions and promoting the value of tools, services, and educational opportunities.</p><p>• Overcome objections effectively and guide customers toward actionable solutions or behavioral changes.</p><p>• Simplify complex processes and terminology into clear, step-by-step instructions for customer understanding.</p><p>• Work independently with self-motivation to achieve assigned goals and developmental objectives.</p><p>• Adapt communication approaches to suit varying customer styles and personalities.</p><p><br></p><p><strong>For immediate consideration, call 937.224.8326.</strong></p>
