5 results for Manager Technical Services in Cleveland, OH

IT Manager Education/Experience Bachelor’s degree in computer science or related field required. Master’s degree in Business Administration or related field preferred. 10 years experience in IT. Banking preferred. Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary. Other Skills 1. Previous IT system administration experience Microsoft Windows server and client operating systems; server, desktop, laptop, network and peripheral hardware; and LAN/WAN networks. 2. Technical planning, project management and supervisory experience. 3. Ability to discuss technical issues effectively with technical as well as non-technical users. 4. Demonstrated analytical and problem-solving skills. 5. Ability to work and travel independently and use general office equipment, give speeches and make presentations.

IT Program We are offering a contract to permanent employment opportunity for an IT Program Manager in the insurance industry, situated in a location in Ohio, United States. This role involves leading program initiatives, ensuring alignment with business objectives, and managing internal and external stakeholders, including business partners, IT teams, and vendors. Key responsibilities: • Lead the creation and execution of the program management plan, overseeing all activities and milestones. • Handle the financial aspects of the program, including creating, managing, monitoring, and reporting on the program's financials. • Engage with key stakeholders across the program and at senior/executive levels, preparing presentations on milestones, financials, risks, and other relevant issues. • Manage partnerships with vendors, ensuring effective collaboration on all program management activities and deliverables. • Account for program-level people management, influencing across program people such as business, IT, vendor, and Project/Scrum Masters. • Support the identification and execution of change management processes across impacted stakeholders. • Utilize tools such as Atlassian Jira, ERP, Agile Scrum, and Oracle Project Manager for effective program management. • Apply skills in budget processes, change management, and IT project management to ensure program success. • Uphold a servant leadership mindset, leading through complexity, managing conflict, and influencing without direct control. • Coordinate with the delivery team members, including developers, test engineers, and data analysts.

System Implementation Manager This role requires up to 50% domestic travel ----- We are offering a long term contract employment opportunity for a System Implementation Manager, a role that operates within the software industry in Independence, Ohio. In this role, you will be primarily involved in managing the release process of a new multi-tenant software application across various locations in the US. Responsibilities: • Manage the distinct software release processes for diverse locations• Facilitate effective change management for end users transitioning to the new system• Perform data analysis and ensure data cleansing as part of the system implementation process• Compile comprehensive technical documentation pertaining to the software release• Conduct User Acceptance Testing (UAT) to confirm the system's functionality and efficiency• Gather requirements for the software release and ensure they are met at each location.

Director, CRM Systems & Strategy We are offering an exciting opportunity for a Director, CRM Systems & Strategy in BEACHWOOD, Ohio. This role is centered around the strategic management and implementation of enterprise CRM software, with a focus on optimizing customer engagement. The successful candidate will be expected to demonstrate strong communication and collaboration skills, alongside a proven ability to manage and develop team members. Responsibilities • Manage the implementation of enterprise CRM software, such as Salesforce or Microsoft Dynamics, ensuring efficient and effective deployment. • Lead the strategy for optimizing CRM systems to enhance customer engagement. • Use strong communication and collaboration skills to lead discussions, articulate problems, brainstorm solutions, and drive changes in approaches to work. • Demonstrate strong analytical and problem-solving skills to translate business requirements into solutions. • Manage, mentor, and develop team members, fostering a supportive and productive environment. • Work independently, managing and prioritizing a variety of tasks simultaneously. • Display high attention to detail, follow-up, self-motivation, proactivity, and a solution-minded approach. • Deliver strong customer service and interpersonal skills, exercising poise, tact, and diplomacy. • Exhibit experience in project management and execution of complex system implementations.

Workday HCM Functional Lead We are in search of a Workday HCM Functional Lead to be a part of our dynamic team in CLEVELAND, Ohio. This role offers an exciting opportunity to work in the industry, where you will be tasked with managing employee data and liaising with HR and IT members. This role offers a long-term contract employment opportunity. Responsibilities: • Oversee HR operations and manage employee data efficiently. • Collaborate with HR and IT team members to ensure seamless operations. • Handle data conversion, validation, and migration with precision. • Configure business processes, security measures, reporting systems, and integrations. • Utilize Workday HCM experience to optimize HR processes. • Apply Advanced Business Application Programming (ABAP) skills in daily tasks. • Utilize cloud technologies to streamline operations. • Leverage CRM and Epicor ERP skills to enhance business processes. • Implement AB Testing and Business Intelligence (BI) tools to improve decision making. • Document business requirements and implement change management strategies.