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10 results for Manager Technical Services in Cleveland Oh

Manager, Technical Services We are in search of a Manager, Technical Services to join our team in Cleveland, Ohio. In this role, you will play a critical part in managing and delivering Information Systems Service and Operations. Your primary responsibilities will include managing and supporting a variety of systems and technologies, overseeing software deployment and patching, and maintaining end-user computing devices.<br><br>Responsibilities:<br>• Oversee and manage Information Systems Service Delivery and Operations.<br>• Support and manage end-user computing devices including Windows and Apple devices, Tablets, Mobiles, Printers, Scanners, and Copiers.<br>• Handle incident management, asset management, and software deployment and patching.<br>• Manage and support Microsoft 365 suite and business analytics tools such as Tableau and Power BI.<br>• Oversee operations and support of IPTV systems, POS Systems, Surveillance and Access Control Systems.<br>• Support baseball systems and technology, directory services (Active Directory / LDAP), file storage shares, and security.<br>• Manage and support conferencing systems and cybersecurity training and awareness.<br>• Maintain general knowledge of network communications and connectivity, and e-mail communications and connectivity.<br>• Familiarize with various technologies including Virtual Desktop Infrastructure, E-mail Security and Archiving Gateways, Mobile Device Management, Facility and Service Management, Software as a Service, Voice over IP.<br>• Ability to communicate effectively in English and Spanish is beneficial. IT Service Manager <p>We are offering an exciting opportunity for an IT Service Manager in Cleveland, Ohio. This role is primarily focused on overseeing the delivery of high-quality IT services, guaranteeing customer satisfaction, and managing a team of IT professionals. The position is located in a dynamic and fast-paced industry that demands excellent communication and leadership skills.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the delivery of IT services to ensure high-quality performance and customer satisfaction.</p><p>• Manage a team of IT professionals, providing guidance and support to enhance their performance.</p><p>• Implement ITIL processes and IT infrastructure library to enhance service delivery.</p><p>• Maintain and monitor service level agreements to ensure they align with company standards and customer expectations.</p><p>• Utilize excellent communication skills to interact with clients, understand their requirements, and provide appropriate solutions.</p><p>• Apply strategic thinking to improve IT services and contribute to the company's overall strategy.</p><p>• Ensure all IT services are compliant with industry standards and company policies.</p><p>• Resolve customer inquiries promptly and professionally to maintain high customer satisfaction.</p><p>• Monitor customer accounts and take appropriate action when necessary.</p> Business Product Analyst We are in the service industry, based in WESTLAKE, Ohio, and we're currently on the lookout for a Business Product Analyst to join our team. This role will involve a strong focus on business system analysis, requiring a deep understanding of technical solutions and their alignment with business needs. <br><br>Responsibilities:<br><br>• Serve as a bridge between the technical and business aspects of the system, ensuring that the developed solutions meet business needs.<br>• Document high-level designs, including architecture requirements, and ensure they map to approved requirements.<br>• Collaborate with stakeholders, sponsors, and IT to define and document relevant business processes.<br>• Lead and motivate a cross-functional team of business analysts, developers, testers, and others to align with product or program roadmaps.<br>• Manage, prioritize, and assess the impact of all work items like new features, defects, etc., including the decision to create, fix, or defer at the project level.<br>• Review, accept or decline the output of development to ensure specified acceptance criteria have been met.<br>• Facilitate daily scrum, sprint planning, sprint demo, and retrospective meetings.<br>• Act as a project manager when necessary, taking responsibility for managing dependencies.<br>• Collaborate effectively within multiple evolving development methodologies including iterative Agile and sequential Waterfall projects.<br>• Assist with project-level plans related to schedule, scope, and resources.<br>• Manage integrated functionality, usability, reliability, performance, and support requirements of a system.<br>• Elicit and document requirements from business owners/subject matter experts for new and existing products and/or applications.<br>• Facilitate meetings and design discussions with on and offshore development teams. <br>• Track and report project metrics/timelines.<br>• Manage several different products/applications/work streams. <br><br>Applicants are expected to have skills in Business Analysis, SQL Database, and Crystal Reports. IT Manager Education/Experience Bachelor’s degree in computer science or related field required. Master’s degree in Business Administration or related field preferred. 10 years experience in IT. Banking preferred.<br>Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.<br>Other Skills 1. Previous IT system administration experience Microsoft Windows server and client operating systems; server, desktop, laptop, network and peripheral hardware; and LAN/WAN networks.<br>2. Technical planning, project management and supervisory experience.<br>3. Ability to discuss technical issues effectively with technical as well as non-technical users. <br>4. Demonstrated analytical and problem-solving skills.<br>5. Ability to work and travel independently and use general office equipment, give speeches and make presentations. Project Manager/Sr. Consultant <p>We are seeking a Project Manager/Sr. Consultant to join our team based in an undisclosed location. The role is centered around managing large-scale projects, ensuring all requirements are fulfilled, and that they are completed within the allocated budget and timeline. You will be tasked with understanding client needs, proposing solutions, and setting performance objectives. This role provides an opportunity to work in a dynamic environment and contribute to our ongoing expansion.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Addressing customer inquiries and monitoring customer accounts.</p><p>• Managing large, complex projects to ensure client requirements are met on time and within budget.</p><p>• Understanding client needs and proposing suitable solutions.</p><p>• Setting objectives and performance goals, and preparing project plans.</p><p>• Evaluating, analyzing, prioritizing, and assigning requests for information technology-related projects.</p><p>• Facilitating procurement and delivery processes, client meetings, and end-user testing.</p><p>• Approving final acceptance of project deliverables and ensuring project plans comply with standards.</p><p>• Identifying strategies to improve project performance.</p><p>• Assisting in Information Technology management, strategic plan development, and budget preparation.</p><p>• Participating in detail oriented group meetings, conferences, seminars, and training to stay updated with new trends and innovations in the field of computer technology.</p><p>• Researching and evaluating software, hardware, and technology products and trends. </p><p><br></p><p><br></p> Manager, Network Operations We are in the process of recruiting a Manager for Network Operations. Based in Cleveland, Ohio, this role will be instrumental in leading our team in the technology industry. The successful candidate will be engaged in a myriad of tasks from managing network systems to handling client/server networks. <br><br>Responsibilities<br>• Overseeing the design, installation, maintenance, connectivity, and security of network systems.<br>• Managing the infrastructure cabling, including structured telecommunications/network, fiber, coaxial, and broadcast, and other audio/video cabling.<br>• Supervising mechanical cooling systems used to cool Data Centers, MDFs, IDFs, etc.<br>• Overseeing electrical systems used Panels, Bus Bars, Disconnects, Transformers, Automatic Transfer Switch, Generators, etc.<br>• Working with software applications such as VMWare ESX, NSX, and Horizon, Microsoft Exchange, Microsoft SQL, IIS, SharePoint, Mimecast, WorkspaceOne, Sophos Antivirus Suite, Carbon Black, Attivo, Darktrace, ProtectWise.<br>• Handling storage related software and hardware related to, but not limited to: File, Block, Tape Storage, iSCSI, FCoE, FC, RAID Levels, Backup and Disaster Recovery.<br>• Managing LAN, WAN, and WLAN technologies, specifically including: Spanning Tree, OSPF, BGP, WAN Acceleration, DNS, SNMPv1/2/3, Firewalls, VPN, VoIP, Wireless Systems, and redundant, and multi-site connectivity.<br>• Implementing and deploying PaaS, SaaS, and IaaS cloud technologies (IE: Box, Mimecast, Okta, Airwatch, and others.)<br>• Overseeing virtual environments running VMware and Microsoft software and components.<br>• Managing VoIP, Conference, and Call Center technologies.<br>• Handling software/hardware licensing and servicing agreements.<br>• Overseeing environmental equipment related to, but not limited to electrical, mechanical, space, and cabling.<br>• Adhering to data privacy practices and laws.<br>• Applying ITSM & ITIL and industry best practices for IT Service Delivery. Office Manager/Assistant <p>We are looking for an Office Assistant to join our clients team near Brecksville, Ohio. In this role, you will be responsible for a range of tasks, from processing client requests to managing office schedules. This position is a great fit for candidates who excel in administrative tasks and client communication.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Handle incoming calls and direct them to the appropriate team members</p><p>• Coordinate meetings and manage the office calendar</p><p>• File and manage paperwork efficiently</p><p>• Learn and deal with regulated lending processes</p><p>• Set up and maintain client accounts</p><p>• Confidently interface with clients and process their requests</p><p>• Generate reports regularly and as required</p><p>• Assist with the execution of special projects occasionally</p><p>• Support the Advisory Team to ensure smooth operations</p><p>• Resolve general tech issues, such as wifi and minor computer problems.</p> Director, CRM Systems & Strategy We are offering an exciting opportunity for a Director, CRM Systems & Strategy in BEACHWOOD, Ohio. This role is centered around the strategic management and implementation of enterprise CRM software, with a focus on optimizing customer engagement. The successful candidate will be expected to demonstrate strong communication and collaboration skills, alongside a proven ability to manage and develop team members.<br><br>Responsibilities<br>• Manage the implementation of enterprise CRM software, such as Salesforce or Microsoft Dynamics, ensuring efficient and effective deployment.<br>• Lead the strategy for optimizing CRM systems to enhance customer engagement.<br>• Use strong communication and collaboration skills to lead discussions, articulate problems, brainstorm solutions, and drive changes in approaches to work.<br>• Demonstrate strong analytical and problem-solving skills to translate business requirements into solutions.<br>• Manage, mentor, and develop team members, fostering a supportive and productive environment.<br>• Work independently, managing and prioritizing a variety of tasks simultaneously.<br>• Display high attention to detail, follow-up, self-motivation, proactivity, and a solution-minded approach.<br>• Deliver strong customer service and interpersonal skills, exercising poise, tact, and diplomacy.<br>• Exhibit experience in project management and execution of complex system implementations. Workday HCM Functional Lead We are offering a long-term contract employment opportunity in the industry for a Workday HCM Functional Lead in Cleveland, Ohio. In this role, you will be immersed in a variety of tasks that revolve around the management of employee data and collaboration with HR and IT members, with a heavy emphasis on Workday HCM. <br><br>Responsibilities:<br>• Engage in the configuration of business processes, security measures, reporting mechanisms, and integrations.<br>• Handle data conversion, validation, and migration tasks.<br>• Utilize Advanced Business Application Programming (ABAP) and Cloud Technologies to streamline HR operations.<br>• Utilize your skills in CRM, Epicor, and Epicor Erp to enhance business processes.<br>• Apply AB Testing methods to ensure effective business process functions.<br>• Use your knowledge in Business Intelligence (BI) to enhance data management.<br>• Develop and update Business Requirement Documents as needed.<br>• Participate in change management initiatives to ensure smooth transition of HR operations. Workday HCM Functional Lead We are in search of a Workday HCM Functional Lead to be a part of our dynamic team in CLEVELAND, Ohio. This role offers an exciting opportunity to work in the industry, where you will be tasked with managing employee data and liaising with HR and IT members. This role offers a long-term contract employment opportunity.<br><br>Responsibilities:<br>• Oversee HR operations and manage employee data efficiently.<br>• Collaborate with HR and IT team members to ensure seamless operations.<br>• Handle data conversion, validation, and migration with precision.<br>• Configure business processes, security measures, reporting systems, and integrations.<br>• Utilize Workday HCM experience to optimize HR processes.<br>• Apply Advanced Business Application Programming (ABAP) skills in daily tasks.<br>• Utilize cloud technologies to streamline operations.<br>• Leverage CRM and Epicor ERP skills to enhance business processes.<br>• Implement AB Testing and Business Intelligence (BI) tools to improve decision making.<br>• Document business requirements and implement change management strategies.