1 result for Product Support Specialist in Clearwater, FL
Tier II IT Support EngineerWe are offering an exciting opportunity for a Tier II IT Support Engineer in Tampa, Florida. You will be part of a dynamic team in the IT industry, resolving complex technical issues, maintaining system efficiency, and ensuring seamless service delivery. <br><br>Responsibilities:<br><br>• Handle a variety of IT support tasks ensuring smooth operations and minimal downtime.<br>• Troubleshoot and resolve issues related to Office 365 configurations, deployments, and migrations.<br>• Manage system maintenance tasks, including updates and upgrades.<br>• Provide exceptional customer service, resolving customer inquiries promptly and professionally.<br>• Ensure the accurate processing and management of customer applications.<br>• Maintain and update Active Directory and Azure services.<br>• Utilize Cisco Technologies and Apple Devices to support client needs.<br>• Oversee the deployment of desktop and firewall systems.<br>• Use your knowledge of Backup Technologies and Configuration Management to safeguard client information.<br>• Keep accurate customer credit records and monitor customer accounts to take appropriate action when necessary.
