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11 results for Customer Service Representative in City Industry Ca

Customer Service Representative <p>We are looking for a meticulous Customer Service Representative to join our team located in a Canton, Ohio. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities:</p><p>• Efficiently and accurately process customer credit applications.</p><p>• Provide assistance to customers by offering product and service information.</p><p>• Resolve product and service issues faced by customers.</p><p>• Enter sales quotations and orders on a daily basis.</p><p>• Ensure customer records are up-to-date by revising account information.</p><p>• Manage multiple accounts while supporting external sales representatives.</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p> Customer Service Representative We are in the financial services sector, located in Hermitage, Pennsylvania, and we're currently on the lookout for a Customer Service Representative to join our team. This role involves a significant amount of customer interaction and data entry tasks. It offers a long term contract employment opportunity.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide excellent customer service<br>• Handle customer inquiries and provide appropriate solutions<br>• Accurately enter, update, and maintain customer data in the system<br>• Monitor customer accounts and take necessary actions when required<br>• Ensure effective communication through email correspondence<br>• Manage both inbound and outbound calls to maintain customer satisfaction<br>• Utilize Microsoft Excel and Word for data organization and correspondence<br>• Enter customer orders into the system accurately and promptly<br>• Schedule appointments as per customer requests or business requirements. Customer Service Representative <p><br></p><p><strong>Robert Half is hiring for a fully onsite Call Center Representative for a contract opportunity for up to 13 weeks in North Huntingdon/Irwin area. There is a possibility this could turn into a contract to hire opportunity, depending on the client. The hours for this position are M-F 8AM-4PM. Pay is based of experience $15-$18 an hour. </strong></p><p><br></p><p>Call Center Representatives for our Taxpayer Service department will manage all calls and emails received from taxpayers with questions about their accounts and/or taxes being collected. Assist with other tasks to support the team, other business units, perform outbound calls, continued training, and increase professional development as required. Opportunities for hybrid schedule pending completion of full training.</p><p><strong>Primary Responsibilities</strong></p><p>·      Customer service provided on phone, emails and / or chats</p><p>·      Excellent customer care and focus; ability to assess customers’ needs and provide the correct answer or troubleshooting for a positive customer experience</p><p>·      Ability to learn and follow all customer service procedures and policies</p><p>·      Utilize knowledge of tax types collected </p><p>·      Utilize knowledge of municipalities and school districts for which the client collects taxes</p><p>·      Ability to modify address changes and create new accounts in client’s applications</p><p>·      Process credit card payments and / or ACH payments</p><p>·      Ability to sufficiently memo the client’s applications</p><p>·      Expand job knowledge and develop expertise to progress forward in job development</p><p><br></p><p><strong>Secondary Responsibilities</strong></p><p>·      Demonstrated ability to listen and retain knowledge</p><p>·      Ability to accurately and attentively complete detailed tasks</p><p>·      Keep up to date regarding changes in daily responsibilities or job processes</p><p><br></p><p><br></p><p><br></p> Customer Service Representative <p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p><br></p> Customer Service Representative We are offering a permanent employment opportunity for a Customer Service Representative in the metal fabrication industry. As a Customer Service Representative, you will be tasked with managing customer interactions, ensuring customer satisfaction, and maintaining an in-depth knowledge of our products. <br><br>Responsibilities: <br>• Responding to inquiries from customers about product specifications, availability, pricing, lead times, and delivery status through phone, email, or chat.<br>• Accurately entering customer orders into the system, checking all details such as product type, quantities, and delivery requirements.<br>• Keeping an up-to-date knowledge about various product profiles, finishes, and capabilities to provide accurate information to customers.<br>• Addressing and resolving customer concerns, complaints, or discrepancies related to product quality, delivery, or orders in a timely and detail oriented manner.<br>• Monitoring the progress of customer orders and providing updates regarding order status, shipment tracking, and estimated delivery times.<br>• Collaborating with production, sales, logistics, and quality control teams to ensure smooth order fulfillment and resolve any issues that arise.<br>• Building and maintaining positive relationships with existing customers, fostering repeat business and customer loyalty.<br>• Maintaining detailed records of customer interactions, orders, and feedback, and providing reports on order status, customer concerns, and service performance to management.<br>• Ensuring that orders are processed in accordance with company policies and procedures, including quality standards for products.<br>• Managing inbound and outbound calls, data entry, email correspondence, and order entry while utilizing Microsoft Excel for account management. Receptionist We are offering a short term contract employment opportunity for a Receptionist in CORAOPOLIS, Pennsylvania, 15108-1802, United States. As a Receptionist, you will play a crucial role in managing communication lines, ensuring timely and precise correspondence, and maintaining an organized workflow in the office.<br><br>Responsibilities:<br><br>• Efficiently process mail, including opening, date stamping, and distributing mail, as well as adding postage to mailings.<br>• Handle a 7-line phone system, answering calls and redirecting them as necessary.<br>• Welcome and assist walk-in clients, providing excellent customer service.<br>• Manage office faxes, ensuring they are properly received and distributed.<br>• Oversee email communication, checking for letters and assignments from Project Managers.<br>• Assist in the preparation of office documents, including routine correspondence, tables, forms, and monthly reports.<br>• Perform copying, scanning, and mailing of all correspondence.<br>• Maintain active project job files, ensuring they are properly updated and organized.<br>• Manage the process of sending out Plans and Specifications for Bid to Contractors and recording them on Plan Holders List.<br>• Assist in preparing Addendums for Projects and Bid Opening Sheets, ensuring they are ready for faxing, emailing, or mailing.<br>• Update the Contractors Database regularly, ensuring all information is accurate and up-to-date.<br>• Perform various administrative tasks as needed, including preparing spreadsheets, binding reports, creating binders, and more. Receptionist We are offering an exciting contract to permanent employment opportunity for a Receptionist in Warren, Ohio. The role primarily focuses on managing communication channels, maintaining an organized office environment, and providing administrative support in a busy setting.<br><br>Responsibilities:<br><br>• Serve as the first point of contact for visitors, greeting them in a friendly and detail oriented manner.<br>• Answer phone calls promptly and courteously, directing them to the relevant staff members based on the caller's needs.<br>• Maintain a neat and orderly reception area to promote a welcoming atmosphere.<br>• Create diverse documents using Microsoft office programs, ensuring accuracy and attention to detail.<br>• Manage and maintain office supplies inventory, ensuring availability of necessary items.<br>• Handle incoming mail by opening, logging, and distributing it accordingly.<br>• Make copies of documents, scan, send and receive faxes, and manage email correspondence, ensuring proper dissemination to appropriate staff.<br>• Maintain office machines by ordering and refilling necessary supplies like paper and toner.<br>• Use a tracking log to manage incoming documents and distribute them appropriately.<br>• Support management staff with a variety of tasks as and when requested.<br>• Provide support for meetings, including distributing meeting agendas, minutes, reports, handouts, etc. as needed.<br>• Treat all individuals, whether children or parents, with respect and maintain confidentiality at all times. Chief Financial Officer <p>We are in search of a Chief Financial Officer for a local nonprofit near Jeanette, Pennsylvania. As the CFO, you will be in charge of directing all financial, accounting, and investment activities, ensuring effective financial management practices that promote growth, financial stability, and community impact. This role falls within the finance industry and will be instrumental in shaping the organization's financial strategy.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Formulate and execute long-term financial strategies in close collaboration with the CEO and Board Finance Committee.</p><p>• Prepare routine expenditure reports and monthly and quarterly financial statements and analyses.</p><p>• Oversee the annual budgeting process, engaging senior management in preparing a draft for Board approval.</p><p>• Collaborate with senior management to ensure adherence to the annual budget throughout the year.</p><p>• Establish and maintain relationships with banks, investment managers, and other financial partners.</p><p>• Supervise the Staff Accountant in developing policies and procedures for vendor, contractor, supplier, and provider relations.</p><p>• Propose community investment strategies that align with the organization's objectives.</p><p>• Develop and enforce internal financial and cash management policies, ensuring compliance.</p><p>• Establish and maintain accounting records and reports.</p><p>• Oversee annual audit process and collaborate with the Audit Committee.</p><p>• Manage organizational risk, including insurance coverage.</p><p>• Negotiate procurement of goods and non-personal services.</p><p>• Ensure all Financial and Administrative Systems comply with contract and audit requirements.</p><p>• Maintain compliance with HIPAA regulations regarding access to Protected Health Information.</p><p>• Serve as a key member of the senior leadership team, supervising and developing finance and accounting staff.</p><p>• Manage costs related to employee benefits programs.</p><p>• Coordinate fiscal matters related to contract negotiations and agreements with county representatives.</p><p>• Provide fiscal best practices and standards guidance to senior management teams.</p><p>• Oversee agency endowment relationships and planned giving income.</p><p>• Lead the Finance Committee in complying with Board-approved investment policies.</p><p>• Work with CEO and senior management on evaluation of potential physical property investments.</p><p>• Develop a strong working relationship with the Governing Board, partnering with the Finance Committee chair on agendas and reports.</p><p>• Present financial reports and strategic initiatives to the Board for approval.</p> IT Infrastructure Architect <p>An organization is seeking an IT Infrastructure Architect to join its Global Information Systems group in Pittsburgh, PA. The Infrastructure Architect proactively leads and supports architecture activities that guide the development and management of technical and infrastructure solutions. This role involves creating artifacts that help develop target-state guidance (standards, guidelines, individual parts, platforms, and configurations) for evolving technical infrastructure across the enterprise. The resulting solutions are designed to be agile and capable of meeting the organization's current and future-state business capabilities, driving targeted business outcomes.</p><p>The Infrastructure Architect should have a broad knowledge of various technologies and be able to articulate technical architecture design decisions and their value. The role will involve working with data center infrastructure, cloud, mobile, smart-manufacturing, and edge computing.</p> Collections Specialist <p>We are offering a temporary to full-time employment opportunity for a Collections Specialist in the Transport industry at a location in Pennsylvania. As a Collections Specialist, your primary role will be to manage internal credit and collections activities related to a specific customer portfolio. </p><p><br></p><p>Responsibilities</p><p>• Monitor customer portfolio regularly and execute daily collections activities using phone and email communications to secure status updates and promises of payment relating to overdue customer accounts.</p><p>• Employ imaging systems and electronic file networks to access and review documentation for invoicing disputes, and process correction requests if necessary.</p><p>• Collaborate with the billing and accounting department staff on the correction of errors, including rebills, misapplied payments, overpayments, and freight bill corrections.</p><p>• Prepare a monthly summary of portfolio collections progress and participate in monthly portfolio reviews with department manager and other management personnel. </p><p>• Escalate collection issues to the department manager based on customer responses and payment actions.</p><p>• Regularly review account activities to assess the adequacy of customer limits in the context of current revenue trends.</p><p>• Investigate any short paid invoices with customers and coordinate with relevant personnel to determine invoice revisions or necessary chargebacks to driver and agent unit accounts.</p><p>• Assist the accounting department in obtaining any requested customer payment remittance information relevant to the assigned portfolio.</p><p>• Utilize Accounting Software Systems, manage Accounts Receivable (AR), handle Billing Functions, and oversee Collection Processes.</p> Tax Preparer A CPA firm in the East of Pittsburgh area is looking for a Junior Tax Preparer.<br><br>This Junior Tax Preparer is ON-SITE and temporary/temporary to hire.<br><br>The Junior Tax Preparer duties include: <br>We are seeking an experienced Junior Tax Preparer with expertise in federal, state, and local tax returns, including out-of-state filings. The ideal candidate will have a strong background in tax preparation, proficiency in Lacerte, and the ability to handle complex tax scenarios.<br>Key Responsibilities:<br>• Prepare and review federal, state, and local tax returns, including multi-state filings.<br>• Accurately input tax return data into Lacerte and ensure compliance with tax laws.<br>• Manage complex tax situations and provide expert-level tax preparation support.<br>• Ensure timely and accurate filing of tax returns while identifying potential deductions and credits.<br>• Stay up to date with tax regulations and changes that impact client filings.<br>Qualifications:<br>• Enrolled Agent (EA) or equivalent tax preparation experience.<br>• Experience with individual and business tax returns, including multi-state tax filings.<br>• Proficiency in Lacerte or similar tax preparation software is a huge plus<br><br>If you have the appropriate background for the Junior Tax preparer role and are interested in being considered, please apply online. After applying to this accounting/finance role please CALL Accountemps immediately at 412-471-5946 to confirm your application has been received!