7 results for Customer Service Representative in Cincinnati, OH

Second Shift Customer Service Representative The Customer Service Team is looking to add new members with a strong Customer Service mentality! These coordinators remain highly professional, courteous, and knowledgeable whilst working with customers and vendors alike.Responsibilities: • Provide excellent customer service while speaking with customers and vendors, in accordance with training• Resolve on-demand customer requests and provide customers with product and service information• Communicate clear expectations of costs and estimated time of arrival• Follow up with customers in a timely manner to keep them informed• Create service estimates, complete billing process and collect payments• Use sales skills to overcome customer objections and persuade prospects to proceed with service rather than shopping competitors• Provide sales information to interested prospects and forward contact information to an Inside Sales team member when necessary• Identify and escalate priority issues and route calls to appropriate resource• Willingness to work in a team environment, provide support to other team members.

Sr. Customer Service Representative We are offering a permanent employment opportunity for a Sr. Customer Service Representative in the manufacturing industry in Northern Kentucky. You will be accountable for managing customer accounts, ensuring client satisfaction, coordinating with internal teams, and performing administrative tasks. Responsibilities: • Coordinate with internal teams, including production, logistics, and sales, to meet customer expectations and deadlines• Act as the main point of contact for assigned customers, resolving their issues and providing them with product and service information• Process customer orders, including quoting, entering orders into ERP systems, confirming delivery schedules, and tracking shipments• Enhance client relationships and grow customer accounts by understanding their needs and identifying opportunities for upselling and cross-selling• Ensure accuracy and currentness of client records by managing them using CRM or ERP software• Address client satisfaction issues promptly to ensure retention and provide internal teams with insights about customer feedback to improve operations and client service delivery• Prepare necessary documentation, such as reports, invoices, purchase orders• Handle account setup and billing functions, ensuring accuracy and efficiency• Leverage computer programs and Microsoft Office Suites for efficient task management• Use advanced Microsoft Excel skills for data management and analysis.

Receptionist We are offering a short-term contract employment opportunity for a Receptionist, located in the North Dayton area. In this role, you will be the first point of contact for team members and visitors, ensuring smooth operation of front desk reception and administrative tasks. Responsibilities:• Direct incoming calls to appropriate departments and provide accurate information• Welcome visitors and guide them to the right department or team member• Handle outgoing mail and packages, ensuring they are correctly addressed and dispatched• Organize and distribute incoming mail efficiently• Oversee the ordering and inventory of office supplies for the corporate headquarters• Support the Travel Department with Dependent Verifications and occasional travel booking for team members• Coordinate the collection of documents and their subsequent digital filing• Manage the Visitor program for the corporate headquarters, including visitor logs and badges• Work closely with various departments such as Security, Finance, IT, and the Executive Team to coordinate guest visits• Carry out other assigned duties as required. For immediate consideration, call 937.224.8326.

Business Development Manager This role is critical to our growth strategy, ensuring that our sales team is equipped with the best tools, training, and support to succeed. The ideal candidate will have a proven track record in sales enablement, with extensive experience in Salesforce and a deep understanding of the sales process. Key Role Objectives:<ul><li>Construct and oversee growth-centered business plans</li><li>Install and maintain systematized sales procedures and newcomer programs</li><li>Develop and revise sales representative guides and continuous training schemes</li><li>Track and scrutinize sales key performance indicators for alignment with company's objectives</li><li>Sustain professional relations with potential and existing clients</li></ul>Primary Responsibilities:<ul><li>Advocate the company's offerings to prospective customers</li><li>Engage in collaborative business conferences to update crucial stakeholders</li><li>Provide ongoing, constructive critique to sales colleagues</li><li>Supervise a team of sales development representatives, offering comprehensive training and support</li><li>Address client inquiries regarding the company's products or services</li><li>Implement and supervise CRM tools, with emphasis on Salesforce</li><li>Constantly improve sales induction and training schemes</li><li>Monitor sales progress for alignment with company objectives</li><li>Educate and improve competencies of sales personnel</li><li>Set and track performance indicators for sales representatives concerning consultations scheduled and held</li><li>Act as a motivator and talent developer, using gamification techniques</li><li>Implement and oversee performance-driven compensation schemes.</li></ul>

Collections Specialist ESSENTIAL JOB DUTIES and RESPONSIBILITIES: • Daily processing of customer invoices, • Upload invoices into customer specific service portals, • Issuance of credit memos and other authorized billing adjustments, • Prepare chargebacks for unauthorized deductions and unearned discounts, • Daily application of payments, from lock box and local deposits, against customer accounts • Process credit card payments, • Monitor customer account details for non-payment, delayed payments, and other irregularities, • Liaison with customers and internal business partners (primarily Sales and Customer Service) to investigate and resolve billing issues and/or payment discrepancies to status and collect past due amounts, • Support Credit Manager to establish and maintain customer credit profiles (D& B, initial customer review, record maintenance), • Setup and maintenance of Customer master records, • Provide information to the customer service and sales departments as requested, • Support month-end bad debt reserve analysis, • Assist with month-end closing by completing billing, cash application and reporting activities according to specific close schedule guidelines, • Provide support for internal and external audits, and • Perform other associated duties as assigned.

Collections Specialist We are looking to add a Collections Specialist to our team based in MORAINE, Ohio. In this role, you will be tasked with managing customer accounts, handling customer inquiries, and maintaining the integrity of our financial records. This role offers a short term contract employment opportunity in the Accounting Software Systems industry. Responsibilities: • Handle inbound calls from customers regarding their accounts• Utilize CRM and Epic Software to manage customer accounts• Execute billing functions accurately and efficiently• Conduct collection processes, ensuring adherence to industry standards• Administer claim processes as per the company's guidelines• Maintain and update customer records using Accurint and ADP - Financial Services• Ensure proper accounting of receivables• Resolve customer inquiries and issues in a timely manner• Process customer credit applications with precision• Ensure all financial data is accurate and up-to-date. For immediate consideration, please contact Robert Half Talent Solutions at 937-224-06000

CFO The Chief Financial Officer (CFO) of our freight brokerage company is responsible for overseeing the financial strategy, planning, and management of the company. This includes optimizing financial performance, ensuring compliance with industry regulations, managing risk, and driving profitability in a fast-paced logistics environment. The CFO plays a key role in strategic decision-making, working closely with executive leadership to support growth and operational efficiency. Key Responsibilities:Financial Strategy & Planning:<ul><li>Develop and execute financial strategies aligned with business goals and industry trends.</li><li>Provide financial insights to guide strategic decisions on expansion, acquisitions, and investments.</li><li>Oversee capital allocation, cash flow, and working capital management to maintain financial stability.</li><li>Responsible for Managing Legal, Insurance, Claims and Human Resources issues.</li><li>Contract preparation, reviews and executions with a focus on profitability, risks and compliance with terms and conditions.</li></ul>Financial Management & Reporting:<ul><li>Supervise financial reporting, budgeting, forecasting, and analysis.</li><li>Ensure accurate and timely financial statements in compliance with GAAP or other relevant accounting standards.</li><li>Monitor key performance indicators (KPIs) related to profitability, sales activities, cost efficiency, and revenue growth.</li></ul>Risk Management & Compliance:<ul><li>Ensure compliance with financial regulations, tax laws, and industry-specific requirements.</li><li>Manage risk exposure related to credit, market, and operational risks.</li><li>Implement and monitor internal controls to safeguard company assets and mitigate financial risks.</li><li>Manage internal controls to specifically prevent and minimize fraud in all areas of the logistics chain including cybersecurity, banking, credit cards and cargo theft.</li></ul>Operational Efficiency & Cost Control:<ul><li>Optimize financial processes to improve efficiency and reduce operational costs.</li><li>Oversee payment terms, credit management, and collections to maintain healthy cash flow.</li><li>Work with operations and sales teams to evaluate pricing strategies and cost structures.</li><li>Manage property leases and negotiate terms and conditions for 9 offices.</li></ul>Investor & Stakeholder Relations:<ul><li>Manage relationships with banks, lenders, investors, and external stakeholders.</li><li>Lead financial due diligence for potential mergers, acquisitions, or strategic partnerships.</li><li>Communicate financial performance and strategies to owners.</li></ul>Technology & Data Analytics:<ul><li>Leverage financial technology (FinTech) solutions to streamline reporting and automation.</li><li>Utilize data analytics for forecasting, profitability analysis, and decision-making.</li><li>Support the implementation of transportation management systems (TMS) for financial integration.</li></ul>