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12 results for Customer Service Representative in Cincinnati Oh

Customer Service Representative <p>We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency for ongoing opportunities. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p><p>Responsibilities:</p><ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers.</li></ul><p><br></p> 2nd shift Customer Service Representative <p>We are offering a possible contract to hire employment opportunity for a 2nd Shift Customer Service Representative, based in Erlanger, Kentucky. This role is within the service industry where you will play a crucial part in assisting customers. The workplace will be a team-oriented environment where you will be expected to provide detail-oriented, friendly, and high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming customer inquiries, providing accurate information and resolving their requests</p><p>• Efficiently process customer credit applications and maintain detailed records</p><p>• Dispatch services </p><p>• Communicate effectively with customers, providing clear expectations of costs and estimated time of arrival</p><p>• Follow up with customers regularly, keeping them informed on their service status</p><p>• Prepare service estimates, complete billing processes, and collect payments as necessary</p><p>• Use sales skills to address customer objections and encourage them to proceed with our service</p><p>• Forward contact information of interested prospects to an Inside Sales team member when required</p><p>• Identify priority issues and route calls to appropriate resources as needed</p><p>• Collaborate and support other team members in a team environment</p><p>• Acquire detailed knowledge of minor and major mechanical repairs through regular training</p> Customer Service Representative <p>We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p><p>Responsibilities:</p><ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers.</li></ul><p><br></p> Customer Service Representative <p>We are looking for a customer-oriented service representative to act as a liaison, provide product/services information, and resolve any emerging problems that our customers might face with accuracy and efficiency for a second shift opportunity. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction.</p><p>Responsibilities:</p><ul><li>Manage large amounts of incoming calls.</li><li>Generate sales leads.</li><li>Identify and assess customers' needs to achieve satisfaction.</li><li>Build sustainable relationships and trust with customer accounts through open and interactive communication.</li><li>Provide accurate, valid, and complete information by using the right methods/tools.</li><li>Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</li><li>Keep records of customer interactions, process customer accounts, and file documents.</li><li>Follow communication procedures, guidelines, and policies.</li><li>Take the extra mile to engage customers</li></ul><p><br></p> Customer Service Representative <p>We are offering a permanent employment opportunity for a Customer Service Representative in Vandalia, Ohio. This role involves a range of duties, including answering calls, data entry, and liaising with vendors. It's an engaging position in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities: </p><p>• Efficiently responding to high volume of inbound calls from members</p><p>• Accurately entering data into the member portal and confirming submissions</p><p>• Handling mail distribution tasks</p><p>• Processing enrollments over the phone using a prescribed list of questions</p><p>• Scanning and indexing relevant documents</p><p>• Scheduling appointments as needed</p><p>• Utilizing Microsoft Excel and Word for various tasks</p><p>• Communicating via email correspondence when necessary</p><p>• Monitoring and updating customer accounts regularly</p><p>• Liaising with vendors as representatives may reach out.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p> Customer Service Representative <p>We are offering a permanent employment opportunity for a Customer Service Representative in the North Dayton area. In this role, you will be handling customer inquiries, processing applications, and maintaining customer records. This role is crucial in the healthcare industry where you will be dealing with sensitive information and ensuring the smooth operation of customer care.</p><p><br></p><p>Responsibilities:</p><p>• Manage and process disability payments during sick leaves.</p><p>• Communicate effectively with doctors and employers via email or fax.</p><p>• Make regular follow-ups with doctors and employers to check on work return status.</p><p>• Handle intake calls to distribute paperwork for actual leaves.</p><p>• Occasionally contact doctors for specific cases.</p><p>• Manage and respond to inbound and outbound calls efficiently.</p><p>• Provide excellent customer service and maintain detail-oriented correspondence via email.</p><p>• Utilize Microsoft Excel for data entry and order entry tasks. </p><p>• Maintain a personable and outgoing demeanor in interactions with customers. </p><p>• Juggle multiple tasks at once while maintaining a keen attention to detail.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p><p><br></p> Sales Support <p>We are seeking a proactive and detail-oriented <strong>Sales Support Specialist</strong> for a client in the manufacturing industry. The Sales Support Specialist will play a critical role in driving sales efficiency and customer satisfaction by supporting the sales team with administrative, operational, and customer service duties. The ideal candidate has excellent communication skills, thrives in a fast-paced environment, and is adept at multitasking.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Sales Coordination:</strong></li><li>Assist the sales team in preparing quotes, processing orders, and managing customer accounts while adhering to company policies and timelines.</li><li><strong>Customer Relationship Management:</strong></li><li>Respond to customer inquiries via phone and email promptly, providing information about products, pricing, and delivery schedules. Manage and update customer profiles in CRM systems.</li><li><strong>Order Fulfillment:</strong></li><li>Collaborate with production, warehousing, and logistics departments to ensure seamless order processing, inventory management, and timely product deliveries.</li><li><strong>Administrative Support:</strong></li><li>Maintain and organize sales documents, including contracts, sales reports, invoices, and order tracking logs. Generate and distribute regular sales performance reports to management.</li><li><strong>Data Management:</strong></li><li>Update and maintain sales databases to ensure accurate records of transactions, client interactions, and inventory levels.</li><li><strong>Support for Sales Initiatives:</strong></li><li>Coordinate sales-related activities such as product launches, promotional campaigns, and client events.</li><li><strong>Problem Solving:</strong></li><li>Address and resolve sales-related issues, such as billing errors, order discrepancies, or customer complaints, escalating matters to the appropriate departments as necessary.</li></ul><p><strong>Requirements:</strong></p><ul><li>2+ years of administrative or sales support experience, preferably in the manufacturing or industrial sector.</li><li>Familiarity with CRM tools and order management systems is a plus.</li><li><strong>Technical Skills:</strong></li><li>Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and data entry experience is required.</li><li>Knowledge of ERP systems used in manufacturing operations is highly desirable.</li><li><strong>Soft Skills:</strong></li><li>Strong organizational skills with attention to detail.</li><li>Ability to manage multiple tasks and prioritize responsibilities effectively.</li><li>Excellent written and verbal communication skills.</li><li>Problem-solving mindset with a customer-centric approach.</li></ul> Business Development Manager <p>This role is critical to our growth strategy, ensuring that our sales team is equipped with the best tools, training, and support to succeed. The ideal candidate will have a proven track record in sales enablement, with extensive experience in Salesforce and a deep understanding of the sales process.</p><p><br></p><p>Key Role Objectives:</p><ul><li>Construct and oversee growth-centered business plans</li><li>Install and maintain systematized sales procedures and newcomer programs</li><li>Develop and revise sales representative guides and continuous training schemes</li><li>Track and scrutinize sales key performance indicators for alignment with company's objectives</li><li>Sustain professional relations with potential and existing clients</li></ul><p>Primary Responsibilities:</p><ul><li>Advocate the company's offerings to prospective customers</li><li>Engage in collaborative business conferences to update crucial stakeholders</li><li>Provide ongoing, constructive critique to sales colleagues</li><li>Supervise a team of sales development representatives, offering comprehensive training and support</li><li>Address client inquiries regarding the company's products or services</li><li>Implement and supervise CRM tools, with emphasis on Salesforce</li><li>Constantly improve sales induction and training schemes</li><li>Monitor sales progress for alignment with company objectives</li><li>Educate and improve competencies of sales personnel</li><li>Set and track performance indicators for sales representatives concerning consultations scheduled and held</li><li>Act as a motivator and talent developer, using gamification techniques</li><li>Implement and oversee performance-driven compensation schemes.</li></ul><p><br></p> Collections Specialist ESSENTIAL JOB DUTIES and RESPONSIBILITIES:<br>• Daily processing of customer invoices,<br>• Upload invoices into customer specific service portals,<br>• Issuance of credit memos and other authorized billing adjustments,<br>• Prepare chargebacks for unauthorized deductions and unearned discounts,<br>• Daily application of payments, from lock box and local deposits, against customer accounts<br>• Process credit card payments,<br>• Monitor customer account details for non-payment, delayed payments, and other irregularities,<br>• Liaison with customers and internal business partners (primarily Sales and Customer Service) to investigate and resolve billing issues and/or payment discrepancies to status and collect past due amounts,<br>• Support Credit Manager to establish and maintain customer credit profiles (D& B, initial customer review, record maintenance),<br>• Setup and maintenance of Customer master records,<br>• Provide information to the customer service and sales departments as requested,<br>• Support month-end bad debt reserve analysis,<br>• Assist with month-end closing by completing billing, cash application and reporting activities according to specific close schedule guidelines,<br>• Provide support for internal and external audits, and<br>• Perform other associated duties as assigned. Collections Specialist <p>We are offering a contract employment opportunity for a Collections Specialist in Cincinnati, Ohio. As a Collections Specialist, you will have the opportunity to utilize your skills in Accounting, Accounts Receivable, Billing Functions and Collection Processes to contribute significantly to our team. You will be involved in various tasks related to internal collection activities, including organizing, documenting, and coordinating. </p><p><br></p><p>Responsibilities</p><p>• Execute daily collections activities, using both phone and email communications, to update the status and promises of payment relating to overdue customer accounts.</p><p>• Collaborate with the billing and accounting department staff to correct errors, including rebills, misapplied payments, overpayments, and freight bill corrections.</p><p>• Provide a monthly summary of portfolio collections progress and partake in monthly portfolio reviews with department manager and other management personnel.</p><p>• Expedite the resolution of account discrepancies with customers through the efficient use of appropriate tools and systems.</p><p>• Assist in determining invoice revisions or setting up necessary chargebacks to driver and agent unit accounts when researching any short paid invoices with customers.</p><p>• Support in acquiring any requested customer payment remittance information relevant to assigned portfolio for the accounting department.</p><p>• Conduct research and work with customers on account discrepancies using imaging systems and electronic file networks to pull and review documentation for invoicing disputes and process correction requests when necessary.</p><p><br></p><p>Please apply today to Robert Half be considered for this contract role.</p> Collections Specialist <p>We are looking to add a Collections Specialist to our team based in MORAINE, Ohio. In this role, you will be tasked with managing customer accounts, handling customer inquiries, and maintaining the integrity of our financial records. This role offers a short term contract employment opportunity in the Accounting Software Systems industry.</p><p><br></p><p>Responsibilities: </p><p>• Handle inbound calls from customers regarding their accounts</p><p>• Utilize CRM and Epic Software to manage customer accounts</p><p>• Execute billing functions accurately and efficiently</p><p>• Conduct collection processes, ensuring adherence to industry standards</p><p>• Administer claim processes as per the company's guidelines</p><p>• Maintain and update customer records using Accurint and ADP - Financial Services</p><p>• Ensure proper accounting of receivables</p><p>• Resolve customer inquiries and issues in a timely manner</p><p>• Process customer credit applications with precision</p><p>• Ensure all financial data is accurate and up-to-date.</p><p><br></p><p>For immediate consideration, please contact Robert Half Talent Solutions at 937-224-06000</p> Financial Analyst We are on the lookout for a competent Financial Analyst to join our dynamic team in Covington, Kentucky. In this role, you will be at the forefront of our financial strategy, developing accurate models, enhancing operational efficiency, and fostering relationships with internal stakeholders. Your tasks will range from analyzing financial results and data to optimizing business outcomes through strategic forecasting.<br><br>Responsibilities:<br>• Analyze and consolidate operational and financial results and data<br>• Prepare reports, identify trends, and elucidate variances between forecasts and actual figures<br>• Aid in the management of the company's budget and forecast model<br>• Calculate monthly revenue by examining historical data on collections and volume<br>• Analyze and report revenue and collections by customer, account type, and sales representatives<br>• Assist in calculating sales commissions and compensation<br>• Initiate and lead efforts to continually improve the company's KPI reporting<br>• Engage in and support strategic and operational projects as required<br>• Act as a liaison between the Finance department and other departments<br>• Collaborate with the FP& A manager and team to enhance efficiencies in current processes and reporting.