20 results for Help Desk Analyst Ii in Chicago Il

Help Desk Analyst III We are offering a contract to permanent employment opportunity for a Help Desk Analyst III in Bloomingdale, Illinois! In this role, you will play a vital part in a dynamic IT team, working with various technical environments and handling a multitude of tasks. Responsibilities: <ul><li> Identify and implement solutions to a variety of IT issues.</li><li> Act as a point of escalation for issues arising from Level 1 and Level 2 teams.</li><li> Manage migrations within Office 365 and handle any issues that occur.</li><li> Utilize Active Directory to set up and troubleshoot VPNs.</li><li> Employ PowerShell for various tasks and operations.</li><li> Participate in Quarterly Business Reviews and discovery meetings, providing advice to clients.</li><li> Leverage skills in Cisco Technologies, Citrix Technologies, Mac Computers, Microsoft, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, Office 365, Migration, Cisco VPN, and Remote access VPNs.</li></ul>

Help Desk Analyst I We are offering an exciting opportunity for a Help Desk Analyst I in SCHAUMBURG, Illinois. The successful candidate will play a vital role in our operations, connecting our team with the technology they need for seamless interaction. This role includes the administration of support for a variety of software and hardware applications and requires exceptional customer service and problem-solving skills. Responsibilities:• Provide continuous support for multiple software and hardware applications, including laptops, desktops, iPads, and more• Utilize your excellent oral and written communication skills to effectively assist customers and team members• Display outstanding time management and problem-solving skills as you multitask in this fast-paced role• Independently plan, organize, and work, as well as collaborate as part of a team• Diagnose and resolve technical issues, demonstrating your proficiency in handling confidential data securely• Exhibit a basic understanding of wireless networking• Use your skills in supporting Windows 10 OS, Office Suite, Google Workspace for Education, and Apple devices• Leverage your knowledge of Cisco Technologies, Mac Computers, Active Directory, Apple Devices, Computer Hardware, Configuration Management, Deployments, and Windows 10• Deliver excellent Call Center Customer Service

Help Desk Our client in Chicago, IL is looking for a direct hire Help Desk professional to join their team. The ideal candidate will have 2-4 years of Help Desk experience in a Windows-based environment, prior hands-on experience with ticketing systems, and a CompTIA A+ certification. This is an exciting opportunity to troubleshoot technical issues, assist end-users, and contribute to a fast-paced IT team. Responsibilities:<ul><li>Provide Tier 1 and Tier 2 technical support to end-users in a Windows environment.</li><li>Diagnose and resolve hardware/software, networking, and system issues.</li><li>Efficiently manage and track IT tickets using a ticketing system (e.g., ServiceNow, Zendesk, or Jira).</li><li>Configure and deploy desktops, laptops, and other peripheral devices as needed.</li><li>Guide users through problem-solving processes both remotely and in person.</li><li>Collaborate with other IT staff to escalate or resolve complex technical issues.</li><li>Maintain detailed documentation of recurring issues and solutions to improve process efficiency.</li><li>Stay updated on emerging technology trends and make recommendations to improve IT processes.</li></ul>

Desktop Support Our client is seeking an experienced Desktop Support Specialist to join our dynamic IT team. The ideal candidate possesses strong technical and customer service skills, with 2-4 years of experience in providing help desk support in a Windows-based environment. This role requires firsthand expertise in workstation setup, hardware maintenance, and imaging, as well as the ability to effectively communicate with end-users to resolve technical issues efficiently and professionally.Responsibilities:<ul><li>Provide Level 1 and Level 2 desktop and help desk support to end-users for software, hardware, and peripheral device issues.</li><li>Set up, configure, and maintain Windows-based workstations, ensuring high reliability and optimal performance.</li><li>Perform imaging and deployment of desktops, laptops, and other devices as needed.</li><li>Diagnose, troubleshoot, and resolve hardware and software issues, escalating to higher levels of support when necessary.</li><li>Maintain and repair hardware, including desktop computers, laptops, monitors, printers, and other peripheral devices.</li><li>Document all issues and resolutions thoroughly in the ticketing system.</li><li>Collaborate with IT team members on larger projects, such as system upgrades or migrations.</li><li>Educate and assist end-users with IT processes and tools to improve their overall technology experience.</li><li>Ensure adherence to company policies, procedures, and standards for IT servicesU.</li></ul>

Desktop Support Analyst We are offering a short-term contract employment opportunity for a Desktop Support Analyst in Chicago, Illinois. This role is primarily positioned within the technology industry, focusing on providing support for a mixed Mac/Windows environment. The successful candidate will be responsible for a variety of tasks including service desk support, media management, and desktop support. The role also involves the potential of server/cloud management. Responsibilities:• Provide reliable desktop support for 300 end users.• Offer service desk support, addressing and resolving IT related inquiries and issues.• Manage media tasks with enthusiasm and a proactive approach to learning.• Ensure smooth operation in a mixed Mac/Windows environment, with a particular focus on Windows.• Handle potential server/cloud management tasks.• Participate in an ongoing project to inventory all equipment, using an Excel sheet for tracking.• Maintain availability for work on weekends as required.• Ensure proximity to the water tower campus for efficient and quick response times.• Utilize a range of skills including Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in Munster, Indiana. As a Desktop Support Analyst, you will be involved in the complete management of IT assets, software installation, and providing support in the upgrade projects. This role is critical in ensuring the smooth running of our IT operations and maintaining an efficient IT environment. Responsibilities: • Undertaking a thorough discovery of equipment as part of the project's initial phase • Visiting various locations to assess and register every PC, ensuring total asset management • Inputting the gathered data accurately into designated databases, such as Excel • Progressing through each building until the discovery phase is concluded • Transitioning to the second phase of the project, which involves actual deployment and upgrade • Installing and configuring software on desktops as required • Providing level one helpdesk support, resolving issues as they arise • Utilizing skills in Active Directory, Apple Devices, Backup Technologies, and Configuration Management for effective problem-solving and maintenance.

Desktop Support Analyst We are offering a long term contract employment opportunity for a Desktop Support Analyst in our Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to our users, with a focus on problem resolution and user satisfaction. Responsibilities: • Delivering efficient and reliable support to users, aiding with deskside assistance primarily • Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies • Demonstrating proficiency in handling computer hardware and Dell Technologies • Managing Active Directory and Apple Devices in accordance with company policies • Ensuring data protection through reliable Backup Technologies and Configuration Management • Utilizing Intapp and iManage for effective task and document management • Employing Kofax Capture for document scanning and data extraction • Ensuring secure web transactions through Zscaler • Maintaining expertise in Citrix systems for virtualization, networking, and cloud services.

Sr. Financial Analyst The salary range for this position is $95,000-$115,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Feeling stuck or straight up bored at your current job? Let’s fix that. A high-End Investment firm is seeking a Senior Financial Analyst. Perks include including above market pay-rates, top-tier health benefits, plenty of work from home flexibility, and other unique perks that their top competitors can’t to provide. ESSENTIAL DUTIES AND RESPONSIBILITIES:<ul><li>Follow the company's Financial Analysis Policies and Procedures to ensure all work meets established financial review standards and delivers high-quality outcomes.</li><li>Analyze sponsor organizations' and guarantors' financial statements, including schedules of real estate owned, commitments, contingencies, budgets, and forecasts. Ensure thorough assessment of all relevant financial data.</li><li>Communicate professionally with sponsors and guarantors to clarify financial diligence items, address inquiries, and resolve any issues that arise during the financial review process.</li><li>Prepare comprehensive narratives documenting the financial analysis, identifying potential concerns, and drawing conclusions about the financial health of sponsors and guarantors for inclusion in investment proposals and internal communications.</li><li>Present findings and respond to questions related to sponsor and guarantor reviews during internal meetings, including the Investment Review Committee, providing insights on the financial conclusions drawn.</li><li>Keep the VP regularly informed about the status of ongoing financial reviews, discussing any delays, challenges, or issues that may affect the process.</li><li>Identify inefficiencies in the financial review process and propose solutions to enhance team performance and streamline workflows.</li><li>Support the team by conducting various financial analyses and participating in special projects as needed.</li></ul>

Data Analyst We are seeking a motivated and detail-oriented Remote Data Analyst for a long-term contract position. This role is ideal for individuals with a solid foundation in SQL and Excel who are eager to expand their skill set in Python and other cutting-edge data analytics tools. As a Data Analyst, you will work with large datasets, analyze, and interpret data trends, and support business decision-making. You’ll have access to mentorship and learning opportunities, making this a fantastic opportunity for professional growth in the data analytics space. Key Responsibilities:<ul><li>Analyze and interpret large data sets to identify trends, patterns, and actionable insights.</li><li>Utilize SQL and Excel to manipulate and analyze data, with opportunities to learn and implement Python and additional tools.</li><li>Develop and maintain dashboards and reports to support cross-functional teams.</li><li>Collaborate with team members to propose, develop, and implement data-driven solutions.</li><li>Continuously learn and adapt to new data technologies and methodologies.</li></ul> This role offers the perfect blend of stability and growth, empowering you to build upon your skills in a supportive and dynamic environment.

Analyst The salary range for this position is $75,000-$95,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Financial planning and analysis position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… ROLE OVERVIEW<ul><li>Assist in building a best-in-class FP& A and Reporting process by developing, standardizing, maintaining and driving continuous improvement of all financial tools and planning processes</li><li>Develop deep understanding of the underlying operations and drivers for the budgets. Assist in the annual budgeting process including guidelines, systems and tools, change tracking and review and approval</li><li>Collaborate with the team regarding system enhancements, and maintenance of Adaptive Insights/Workday, the company's budgeting & forecasting tool</li><li>Maintain executive leadership reporting</li><li>Support Management Accounting team for reporting needs</li><li>Track financial results that will deliver insight and recommendations to our executive leadership for strategic and operational planning decisions</li><li>Contribute to the consolidation and analysis of management reporting results, monthly forecasts, and quarterly updates for senior leadership</li><li>Collaborate internally with other departments to strategize, troubleshoot issues, and support any needs they may have.</li></ul>

Sr. Financial Analyst The salary range for this position is $95,000-$115,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Financial Analyst position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… Job SummaryWe are seeking a highly motivated Senior Financial Planning Analyst to join our finance team. The ideal candidate will have a background in financial analysis, strategic planning, and a keen interest in the biotech sector. You will collaborate with cross-functional teams to provide accurate financial insights, support decision-making processes, and contribute to the overall financial health of the organization. Key Responsibilities<ul><li>Develop and maintain detailed financial models to support budgeting and forecasting activities.</li><li>Work closely with department heads to understand project/program-specific financial requirements and ensure alignment with overall company goals.</li><li>Conduct comprehensive financial analyses, identifying trends, opportunities, and potential risks.</li><li>Provide actionable insights to senior management to drive informed decision-making.</li><li>Monitor and analyze financial performance against budget and forecast, investigating and explaining variances.</li><li>Collaborate with stakeholders to develop strategies for optimizing financial outcomes.</li><li>Assist in the development and implementation of financial strategies to support long-term business objectives.</li><li>Evaluate potential investment opportunities and assess their financial viability.</li><li>Prepare and present financial reports to management, highlighting key performance indicators and financial metrics.</li><li>Ensure accuracy and transparency in financial reporting processes.</li><li>Collaborate with various departments, including R& D, operations, and clinical ops, to gather relevant financial data and ensure alignment with corporate objectives.</li><li>Provide financial guidance and support for strategic initiatives and projects.</li></ul>

Desktop Support We are offering a contract for a permanent position as a Desktop Support specialist based in either Chicago, IL or Franklin, KY. This position will require consistent travel between Chicago and Franklin. In this role, you will be a crucial part of our client's team, providing technical support and ensuring smooth operations for end-users within our industry. You will have the opportunity to collaborate with diverse IT teams to address complex issues, contribute to system maintenance, and develop long-term solutions for recurring problems. Responsibilities:• Troubleshoot and resolve hardware and software issues to ensure seamless operations for end-users• Provide competent support for Windows, macOS, and Microsoft 365 environments• Collaborate with cross-functional IT teams to address advanced challenges• Contribute to the maintenance and improvement of the company's IT systems• Implement long-term solutions to recurring technical issues• Ensure the productivity and efficiency of the team by directly contributing to new operations across different states• Utilize skills with Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, Configuration Management, ARISTA, Aruba to ensure successful job performance• Use your customer-focused mindset, strong communication skills, and problem-solving ability to effectively serve the needs of end-users and the company at large.

Data Engineer We are seeking a highly skilled and detail-oriented Data Engineer to join our client. As a Data Engineer, you will design, construct, and maintain scalable data solutions to support data-driven decision-making throughout our organization. You'll work closely with cross-functional teams, including analysts, data scientists, and engineers, to ensure our data architecture is optimized for efficiency and performance. Key Responsibilities<ul><li>Data Pipeline Development: Design, develop, and manage robust, scalable, and efficient data pipelines to ingest, process, and store structured and unstructured data from multiple sources.</li><li>Data Integration: Collaborate with stakeholders to integrate data from proprietary and third-party applications to create centralized datasets.</li><li>Data Modeling: Develop and maintain comprehensive database designs, schemas, and data models to enable seamless querying and reporting.</li><li>Performance Optimization: Continuously improve data pipeline performance, including processing speed, reliability, and scalability.</li><li>Data Quality: Implement and utilize tools to ensure data accuracy, consistency, and integrity throughout the data lifecycle.</li><li>Cloud Infrastructure: Set up and manage cloud-based data platforms (e.g., AWS, Azure, Google Cloud) and leverage cloud-native tools for storage and analytics.</li><li>Collaboration: Work closely with data scientists and analysts to ensure data availability and align datasets with business objectives.</li><li>Documentation: Create thorough documentation for all pipelines, schemas, and workflows to streamline team collaboration and ensure compliance.</li></ul>

Data Analyst We are seeking a highly motivated and analytical Data Analyst to join our client's team! In this role, you will be responsible for collecting, analyzing, and interpreting large datasets to identify trends, patterns, and insights that inform business decisions. Additionally, our ideal candidate will work closely with stakeholders across the organization to understand their data needs and deliver actionable insights. Responsibilities:<ul><li>Collect, clean, and organize large datasets from various sources.</li><li>Perform exploratory data analysis (EDA) to identify trends, patterns, and anomalies.</li><li>Develop and implement statistical models and machine learning algorithms.</li><li>Create and maintain data visualizations (e.g., dashboards, reports) to communicate insights to stakeholders.</li><li>Present findings and recommendations to stakeholders in a clear and concise manner.</li><li>Collaborate with cross-functional teams to identify and implement data-driven solutions.</li><li>Stay current on the latest data analysis techniques and technologies.</li></ul>

Sr. Accountant The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected] Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Analyst - Global Financial Analysis & Planning position. Which may seem pretty standard…until you get to the best part: The perks. 1) The pay rates are above what their top competitors pay their employees2) They have higher bonus structures3) There’s work from home flexibility and prioritization for employee work/life balance.4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)5) And more… Job Responsibilities<ul><li>Participate in global and segment-level finance groups to complete project</li><li>Perform ad hoc value-added analyses, and provide forward-looking insight and decision support</li><li>Compile and analyze the monthly, quarterly and year-end consolidated reporting packages and supporting schedules for senior leadership</li><li>Review and consolidate monthly P& L variance commentary to provide enhanced management reporting that includes meaningful and actionable insights</li><li>Report on Key Performance Indicators (KPI’s) to measure progress of Company against stated short-term and long-term goals</li><li>Help establish a reporting rhythm with Segment leaders in an effort to strengthen our ability to track and monitor updates to quarterly performance expectations</li><li>Contribute to the preparation of presentation materials for the Board of Directors and executive leadership</li><li>Play a key role in the development of the quarterly Operating Reviews to Global CFO, including enhancement of reporting through development of metrics that will provide management with internal and external drivers impacting financial and operational performance</li><li>Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools</li><li>Demonstrate high level of customer service with business leadership and finance team</li><li>Collaborate with team to share and improve technical skills</li></ul>

PC Technician Robert Half is seeking a skilled and detail-oriented PC Technician to provide on-site and remote technical support to our employees/clients. The PC Technician will be responsible for diagnosing, repairing, and maintaining computer systems, ensuring optimal performance and user satisfaction. Responsibilities:<ul><li>Install, configure, and maintain computer hardware, including desktops, laptops, printers, and peripherals.</li><li>Troubleshoot and resolve hardware and software issues, including operating system problems, application errors, and network connectivity issues.</li><li>Perform hardware repairs and replacements, including diagnosing faulty components and installing new parts.</li><li>Install and configure operating systems (e.g., Windows, macOS) and software applications.</li><li>Provide technical support to end-users via phone, email, and in-person interactions.</li><li>Document all support activities, including troubleshooting steps and resolutions, in a ticketing system.</li><li>Maintain an inventory of hardware and software.</li><li>Assist with network setup and maintenance, including cabling, router configuration, and basic network troubleshooting.</li><li>Adhere to company policies and procedures related to IT security and data privacy.</li><li>Stay up to date with the latest technology trends and advancements.</li></ul>

Desktop Support We are offering an opportunity for a Desktop Support role in the field of IT, specifically focusing on Mobile Device Management (MDM) with emphasis on AirWatch. The position is located in Wood Dale, Illinois, United States. The role provides a long term contract employment opportunity in a highly technical environment. Responsibilities: • Conduct comprehensive health checks on the existing systems, particularly AirWatch • Identify and fix any problems discovered during the system health checks • Ensure optimal utilization of AirWatch capabilities • Manage the transition to Intune, as and when required • Maintain meticulous records of all actions and resolutions • Handle technical inquiries related to MDM and provide appropriate solutions • Stay abreast with the latest developments in MDM and specifically AirWatch • Collaborate with other team members to ensure seamless operations • Provide regular updates to the team and management about system status • Contribute to the migration process to 365, if needed.

ERP Program Manager We are offering a long-term contract employment opportunity for an Application Development Project Manager. The role involves leading and managing application development projects, with a focus on ERP solutions. Responsibilities:• Lead the implementation of ERP solutions, with a preference for Oracle or Workday, providing best practices.• Collaborate with stakeholders and finance teams to ensure project alignment.• Proactively identify potential risk issues and take measures to prevent them.• Oversee tasks related to Peoplesoft refresh projects, though this is not a mandatory requirement.• Utilize your knowledge of Cloud Technologies, Content Management System (CMS), Contract Management, Microsoft, and Microsoft Azure for efficient project execution.• Apply Agile Scrum methodologies in project management.• Conduct audits to ensure project compliance with standards and guidelines.• Implement change management strategies to ensure smooth transitions during project execution.• Code and debug as necessary to ensure the successful implementation of application development projects.• Employ best practices in all aspects of the project management process.

IT Director We are offering an exciting opportunity for an IT Director in Wheeling, Illinois. The role is within the IT industry, where the successful candidate will be responsible for managing and directing our company's information technology (IT) operations, ensuring the department provides efficient and effective technical support service. Responsibilities: • Oversee the technology infrastructure in the organization to ensure optimal performance and efficacy. • Manage and develop upgrades to the company's telephone system. • Oversee the management of all IT contracts and ensure they are kept up to date. • Provide leadership to the IT department and its team members, fostering a supportive work environment. • Ensure the company's data remains secure by keeping up to date with the latest cybersecurity threats and trends. • Direct the effective delivery of networks, development, and disaster recovery systems and processes. • Work closely with the management team to input into the strategic direction of the IT division. • Implement and manage the Customer Relationship Management (CRM) systems. • Supervise the development and advancement of the Enterprise Resource Planning (ERP) systems. • Coordinate IT support, training, and orientation for new technology users. • Manage and report on the allocation of IT budget. • Provide direction for IT team members, including training and development, with a focus on improving skills and enhancing the team's performance.