<p>We are looking for a Collections Specialist to support receivables management for a growing organization in Cincinnati, Ohio. This Long-term Contract position focuses on strengthening cash flow, following up on past-due balances, and delivering a detail-oriented customer experience during the collection process. The ideal candidate brings solid collections experience, strong documentation habits, and the ability to resolve billing concerns with accuracy and tact. A candidate must live local in the Greater Cincinnati Region may be offered the opportunity to work remotely/hybrid.</p><p><br></p><p>Responsibilities:</p><p>• Review accounts receivable activity across assigned business lines to identify delinquent balances and prioritize follow-up efforts.</p><p>• Contact customers regarding outstanding invoices, discuss payment expectations, and work toward timely resolution of open balances.</p><p>• Document collection activity, payment commitments, dispute details, and account updates with a high degree of accuracy.</p><p>• Investigate billing questions and coordinate with internal teams to address customer concerns that may delay payment.</p><p>• Track repayment status and prepare routine updates on overdue accounts, collection progress, and unresolved issues.</p><p>• Maintain organized records that support collection actions, account history, and audit readiness.</p><p>• Apply established collection practices for both commercial and consumer accounts while maintaining clear and respectful communication in all interactions.</p><p>• Use financial and billing systems effectively, including working within D365 when applicable, to manage account activity and reporting.</p>