We are looking for a Customer Service Manager - ENT to support customer-facing operations for a Contract position based in Charlotte, North Carolina. This role focuses on guiding service activities before and after delivery, helping customers navigate order status, product availability, scheduling, and issue resolution. The ideal candidate brings strong leadership, clear communication, and a practical understanding of operations, logistics, and service quality in a fast-paced environment.<br><br>Responsibilities:<br>• Lead one project team or coordinate several smaller teams to deliver responsive support throughout the customer lifecycle<br>• Oversee customer inquiries related to order placement, inventory status, delivery timing, and post-sale service needs<br>• Partner with internal stakeholders across operations, logistics, warehousing, and supply chain functions to resolve service issues efficiently<br>• Monitor service performance and identify opportunities to improve workflows, response times, and overall customer satisfaction<br>• Use CRM and enterprise systems such as SAP R/3 to track requests, maintain accurate records, and provide status updates<br>• Prepare reports, schedules, and service documentation using Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint<br>• Support coordination of shipping and delivery activities to help ensure products reach customers according to expectations<br>• Contribute to staffing and team support activities, including coordination related to hiring processes and day-to-day office functions
We are looking for an experienced Executive Assistant to provide dedicated support to senior leadership in Charlotte, North Carolina. This Contract position is ideal for someone who thrives in a dynamic environment, stays composed amid shifting priorities, and brings a service-oriented approach to executive support. The successful candidate will play a central role in keeping daily operations running smoothly through strong coordination, sound judgment, and exceptional attention to detail.<br><br>Responsibilities:<br>• Support senior executives with day-to-day administrative coordination, ensuring priorities, communications, and deliverables stay on track.<br>• Oversee demanding calendars by arranging appointments, resolving scheduling conflicts, and maintaining alignment across changing priorities.<br>• Organize domestic travel from start to finish, including flights, lodging, ground transportation, itineraries, and urgent updates when plans change.<br>• Provide hands-on scheduling and travel assistance for an executive with frequent weekly travel, helping maintain seamless transitions between commitments.<br>• Arrange meetings and leadership events by managing logistics, confirming attendance, and preparing executives for upcoming engagements.<br>• Complete and submit expense reports with accuracy and timeliness while keeping supporting documentation organized.<br>• Anticipate logistical challenges and take initiative to address issues before they affect executive schedules or business activities.<br>• Manage multiple deadlines, travel plans, and meeting commitments simultaneously while maintaining a high level of organization and follow-through.<br>• Handle confidential business matters with discretion and sound judgment at all times.
We are looking for an Administrative Coordinator to support daily office operations and create a welcoming experience for employees, visitors, and business partners in North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who thrives in a fast-paced environment, enjoys balancing front-office interaction with administrative support, and can keep schedules, communications, and logistics running smoothly. The role will partner closely with office leadership and internal teams to help maintain an organized and efficient workplace.<br><br>Responsibilities:<br>• Welcome guests, clients, and suppliers in a courteous manner while helping create a positive first impression of the office.<br>• Arrange business travel for team members and leaders, including transportation, lodging, and detailed itineraries.<br>• Oversee shared meeting spaces and maintain office calendars to ensure appointments and room reservations are coordinated effectively.<br>• Support the planning of client visits, product demonstrations, company gatherings, and other onsite events.<br>• Provide day-to-day administrative assistance to managers and leadership, including document preparation and general office support.<br>• Monitor inventory levels for office materials and place orders with external vendors as needed.<br>• Receive, sort, and distribute mail, packages, and deliveries in a timely and organized way.<br>• Prepare and update reports, presentations, records, and correspondence while maintaining accurate documentation.<br>• Collaborate with the Office Manager and technical staff to improve workflow and support smooth office operations.