<p>Proactively recruiting Desktop Support Technicians for onsite contract roles across multiple industries.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Support desktops, laptops, printers, and other peripherals</li><li>Perform imaging, deployments, and hardware refreshes</li><li>Troubleshoot Windows OS, O365, VPN, and connectivity issues</li><li>Install and configure software and maintain asset documentation</li><li>Provide deskside, walk-up, or floor support depending on environment</li></ul>
<p>Proactively recruiting Help Desk Technicians for upcoming contract and contract-to-hire opportunities.</p><p>Candidates skilled in supporting end users, troubleshooting technical issues, and maintaining daily IT operations are encouraged to connect ahead of new openings.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide first- and second-line support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Manage and resolve tickets using ServiceNow, Jira, Zendesk, or similar ITSM platforms</li><li>Assist with account creation, password resets, and permissions (Active Directory / Entra ID)</li><li>Support O365, Windows 10/11, VPN, and basic network troubleshooting</li><li>Install, configure, and update applications as needed</li><li>Document resolutions, steps, and user instructions</li></ul>
<p>Proactively recruiting IT Support Specialists for upcoming contract and contract-to-hire opportunities across enterprise environments.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Provide Tier 1–2 support for hardware, software, and network issues</li><li>Manage tickets through ServiceNow, Freshservice, Jira, or equivalent ITSM tools</li><li>Support user onboarding/offboarding, account access, and permissions</li><li>Troubleshoot O365, Teams, Windows 10/11, VPN, and basic network connectivity</li><li>Assist with equipment setup, deployment, imaging, and asset tracking</li><li>Document troubleshooting steps, solutions, and technical procedures</li></ul>
<p>As a help desk analyst, you will be responsible for providing technical support to our users, primarily over the phone and through a ticketing system. You will troubleshoot and resolve computer hardware and software problems, network connectivity, password resets, and more.</p><p>What you will do:</p><p>· Provide computer desktop support to local and remote users.</p><p>· Troubleshoot and resolve computer hardware and software problems.</p><p>· Maintain and upgrade computer systems.</p><p>· Coordinate hardware repairs with vendors.</p><p>· Ensure the integrity of all electronic data records.</p><p>· Track equipment inventory and collaborate on potential purchases.</p><p>· Own and execute technology implementation projects.</p><p>· Communicate regularly and effectively with users.</p><p>· Maintain records of daily data communication transactions, issues, and remedial actions taken.</p>
