<p>We’re proactively recruiting Technical Support Specialists for upcoming openings within our clients’ IT Service Desk teams. These roles are ideal for motivated IT professionals who are passionate about customer service, technology, and continuous learning.</p><p>As a Technical Support Specialist, you’ll be on the front line of IT support — helping users resolve technical issues, improve productivity, and ensure seamless operation of enterprise systems. You’ll collaborate closely with IT peers, use modern tools like ServiceNow, and gain exposure to a wide range of technologies including Windows 10/11, Office 365, Active Directory, VPN, Citrix, and various SaaS platforms.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Provide Tier 1 technical support via phone, email, chat, and in person</li><li>Troubleshoot and resolve issues with Windows OS, O365, VPN, and network connectivity</li><li>Manage incidents and requests using ServiceNow or similar ITSM platforms</li><li>Support Active Directory, Exchange mailboxes, and user account management</li><li>Assist users with mobile device setup, application installs, and hardware troubleshooting</li><li>Escalate complex issues to Tier 2/3 or vendor support teams as needed</li><li>Document, track, and follow up on all support interactions</li><li>Participate in IT projects and process improvement initiatives</li></ul>
<p>We are seeking an experienced <strong>Marketing Automation Specialist</strong> to design, build, and optimize automated marketing campaigns that drive customer engagement, retention, and lead generation. The ideal candidate will be responsible for managing marketing automation platforms, implementing workflows, and analyzing campaign performance to support business goals. This role sits at the intersection of marketing, technology, and data, requiring both strategic thinking and technical expertise.</p><ul><li>Strategize, create, and deploy marketing automation workflows and campaigns in platforms such as Marketo, HubSpot, Pardot, or Eloqua.</li><li>Collaborate with marketing and sales teams to develop cross-channel campaigns, email nurturing flows, and lead scoring models to support customer acquisition and retention goals.</li><li>Manage and troubleshoot marketing automation systems to ensure proper lead tracking and data integrity.</li><li>Create dynamic and personalized email templates, landing pages, and forms using HTML/CSS when required.</li><li>Segment and maintain contact databases to ensure high levels of campaign relevance and engagement.</li><li>Implement A/B testing and multivariate testing to continuously improve campaign performance.</li><li>Measure and report on the effectiveness of campaigns, providing actionable insights based on performance metrics and KPIs.</li><li>Ensure compliance with privacy regulations such as GDPR, CCPA, CAN-SPAM Act, and CASL.</li><li>Stay updated on marketing automation technology trends to recommend improvements for tools and strategies.</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively recruiting for upcoming Help Desk Technician (Tier 1) contract opportunities with our clients across the Charlotte area and beyond. If you’re seeking your next IT support role, we’d love to connect now so we can reach out when a strong match arises.</p><p><strong>Essential Responsibilities:</strong></p><ul><li>Provide first-line technical support via phone, email, chat for end-users (Windows 10/11, Office 365, VPN, basic network/connectivity issues)</li><li>Log, triage and escalate tickets appropriately using our ITSM tool</li><li>Assist users with desktop/laptop issues, password resets, software installations, basic hardware diagnostics</li><li>Maintain a courteous, user-friendly support mindset with strong written and verbal communication</li></ul>
We are seeking a skilled Freelance Market Researcher to support custom, quantitative research projects on an ongoing, as-needed basis. <br><br>You will work across all stages of the research process—from initial client consultation and survey design to data monitoring, analysis, and executive presentation delivery (PowerPoint). Projects may run concurrently, and workloads may fluctuate depending on client demand.<br><br>Key Responsibilities<br>Participate in initial client discovery calls to understand objectives and scope.<br>Design quantitative research surveys, including questionnaire development.<br>Program and manage surveys in platforms such as SurveyMonkey.<br>Oversee survey recruitment, primarily through email outreach.<br>Monitor incoming data and ensure sample quality/completeness.<br>Download, clean, and analyze quantitative data.<br>Develop insights-driven PowerPoint presentations with clear narratives and data visualization.<br>Present findings to clients in a professional, client-facing setting.<br>Occasionally support qualitative research requests (e.g., interviews, focus groups).<br>Conduct secondary/desk research when needed.<br>Provide an estimated number of hours and timeline per project.<br>Manage multiple projects and deadlines simultaneously.<br><br>Preferred Experience & Skills<br>Proven experience in survey design and quantitative research.<br>Strong ability to pull out key insights and build compelling presentations.<br>Expertise with SurveyMonkey or similar survey platforms.<br>Proficiency in data analysis, with experience in Excel or statistical tools.<br>Experience working with B2B audiences is strongly preferred.<br>Client-facing experience, including presenting research findings.<br>Ability to work on thought leadership topics such as economic outlook, industry trends, brand health, product positioning, etc.<br>Experience conducting secondary research and/or qualitative research is a plus.<br>Ability to juggle multiple research engagements.
<p>Robert Half is proactively recruiting an experienced Help Desk Analyst (Tier II) to support clients’ end users across enterprise and SMB environments. This role is ideal for a hands-on IT professional with strong troubleshooting skills, excellent customer service, and the ability to manage multiple priorities in a fast-paced setting.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier II technical support for hardware, software, network connectivity, and user account issues.</li><li>Respond to tickets via phone, email, or remote tools; document all incidents and resolutions in the ticketing system.</li><li>Install, configure, and maintain Windows 10/11, Office 365, Active Directory, VPN, and mobile devices.</li><li>Escalate complex issues to Tier III or Systems teams as needed.</li><li>Assist with onboarding/offboarding, hardware imaging, and software deployments.</li><li>Collaborate with internal IT teams to maintain strong SLAs and consistent end-user satisfaction.</li></ul><p><strong>Environment & Tools</strong></p><ul><li><strong>Systems:</strong> Windows, macOS, Office 365, Azure AD</li><li><strong>Networking:</strong> DNS, DHCP, TCP/IP troubleshooting</li><li><strong>Tools:</strong> ServiceNow, Jira, SCCM, Intune, or similar</li><li><strong>Methodology:</strong> ITIL best practices, ticket-based support environments</li></ul>
<p><strong>About This Posting:</strong></p><p>Robert Half is proactively identifying top-tier IT professionals for upcoming senior-level Help Desk Engineer (Tier 3 / Escalation) contract opportunities. This is ideal for candidates experienced with enterprise support, automation, and advanced troubleshooting.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead complex escalations from Tier 1/2, perform root-cause analysis, and resolve high-impact incidents.</li><li>Configure and maintain desktops/laptops, system imaging, MDM, and scripting automation.</li><li>Partner with infrastructure and network teams on migrations and major updates.</li><li>Create and maintain support documentation and mentor junior staff.</li></ul>
<p>We are looking for a meticulous and efficient Accounts Payable Specialist to join our finance team in Asheboro, North Carolina. In this role, you will be responsible for managing vendor invoices, payments, and reconciliations in a high-volume environment. This position offers an opportunity to contribute to the financial operations of a dynamic company.</p><p><br></p><p>Responsibilities:</p><p>• Process a large volume of invoices daily while ensuring accuracy and compliance with company policies.</p><p>• Perform three-way matching by verifying purchase orders, receipts, and invoices.</p><p>• Review and validate invoice coding and approvals to ensure proper documentation.</p><p>• Address and resolve discrepancies with vendors and internal departments.</p><p>• Prepare and execute electronic transfers and payments in a timely manner.</p><p>• Maintain and update vendor files, including W-9 forms and other required documentation.</p><p>• Assist with month-end closing tasks and accruals to support accurate financial reporting.</p><p>• Reconcile accounts payable ledger accounts and vendor statements to ensure accuracy.</p><p>• Provide necessary documentation and support during audits.</p><p>• Collaborate with procurement and operations teams to facilitate seamless workflows.</p>
<p><strong>About This Posting:</strong></p><p>Robert Half is building a proactive candidate pipeline for mid-level Help Desk Analyst (Tier 2) contract roles. We regularly partner with enterprise clients seeking technical professionals who can manage escalations, mentor Tier-1 staff, and contribute to process improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Resolve complex incidents escalated from Tier 1.</li><li>Manage configurations, patching, and advanced troubleshooting for Windows OS, O365, Teams, and remote connectivity.</li><li>Collaborate with infrastructure teams on deployments and upgrades.</li><li>Document support procedures and mentor junior technicians.</li></ul>
We are looking for an experienced Accounting Specialist to join our team in Charlotte, North Carolina. This is a Contract-to-Permanent position, offering an opportunity to showcase your expertise in financial operations and contribute to the success of our organization. The ideal candidate will excel in managing accounts payable, accounts receivable, and reconciliation processes with precision and efficiency.<br><br>Responsibilities:<br>• Process accounts payable transactions accurately and in a timely manner.<br>• Manage accounts receivable functions, including invoicing and payment tracking.<br>• Perform detailed account reconciliations to ensure accuracy and resolve discrepancies.<br>• Assist in month-end closing procedures and prepare relevant financial reports.<br>• Handle billing operations, ensuring compliance with organizational standards.<br>• Maintain organized records of financial transactions and documentation.<br>• Collaborate with internal teams to support overall accounting workflows.<br>• Identify and implement process improvements to enhance efficiency.<br>• Respond to inquiries related to financial transactions and provide solutions.<br>• Ensure compliance with company policies and regulatory requirements.
We are looking for a skilled Payroll Specialist to join our team on a contract basis in Charlotte, North Carolina. This role offers an exciting opportunity to handle key payroll functions, ensuring compliance and accuracy in a dynamic work environment. The ideal candidate will bring expertise in full-cycle and multi-state payroll processes, along with a proven ability to manage payroll-related projects efficiently.<br><br>Responsibilities:<br>• Oversee and execute full-cycle payroll operations for a diverse workforce, ensuring accuracy and timeliness.<br>• Manage multi-state payroll processes, adhering to local, state, and federal regulations.<br>• Handle payroll tax calculations and filings while maintaining compliance standards.<br>• Provide support during audits by preparing necessary payroll documentation and ensuring accuracy.<br>• Assist with year-end payroll activities, including reporting and reconciliations.<br>• Utilize Workday ERP and HRIS systems to streamline payroll operations and maintain employee data.<br>• Address payroll inquiries and resolve discrepancies promptly and effectively.<br>• Collaborate with the team on payroll implementation projects to enhance system efficiency.<br>• Process payroll for over 500 employees, ensuring precise calculations and adherence to deadlines.
We are looking for a QA Specialist to join our team in Charlotte, North Carolina, within the financial services industry. This is a long-term contract position where you will play a key role in evaluating and improving the quality of chatbot interactions for Intuit Assist, a next-generation AI tool designed to enhance member experiences. By analyzing both qualitative and quantitative data, you will help identify trends, enhance performance, and ensure customer satisfaction.<br><br>Responsibilities:<br>• Review chatbot interactions to assess quality, identify patterns, and pinpoint areas for improvement.<br>• Analyze member experiences to ensure responses are accurate, empathetic, and aligned with company policies.<br>• Collaborate with cross-functional teams to address gaps and improve chatbot performance.<br>• Participate in calibration sessions and audit programs to maintain quality standards.<br>• Provide insights and feedback to enhance member satisfaction and reduce frustration.<br>• Become a subject matter expert on evolving services and products.<br>• Apply data analysis techniques, including creating pivot tables, charts, and graphs, to support quality assurance efforts.<br>• Navigate complex scenarios while adhering to security policies and protocols.<br>• Contribute to additional tasks as needed to support team objectives.
We are looking for an experienced Accounts Payable Specialist to join our team in Kings Mountain, North Carolina. In this contract-to-permanent position, you will play a key role in managing financial transactions, ensuring accuracy, and maintaining compliance with company standards. This role is ideal for a detail-oriented individual with a strong background in accounts payable processes.<br><br>Responsibilities:<br>• Process and verify invoices to ensure accuracy and proper coding.<br>• Manage account coding and maintain accurate financial records.<br>• Perform check runs and oversee Automated Clearing House (ACH) payment transactions.<br>• Reconcile vendor accounts and resolve discrepancies in a timely manner.<br>• Ensure compliance with company policies and procedures for accounts payable.<br>• Collaborate with internal teams to address any payment-related issues.<br>• Prepare reports and maintain documentation to support audits and reviews.<br>• Assist in improving accounts payable processes for greater efficiency.<br>• Monitor payment schedules and ensure timely disbursement of funds.
We are looking for a motivated and dynamic Customer Success Specialist to join our team in Cornelius, North Carolina. In this role, you will focus on building strong relationships with businesses, promoting exclusive wireless solutions, and driving customer success. This is a long-term contract opportunity in the telecom services industry, ideal for someone who thrives in a fast-paced and results-driven environment.<br><br>Responsibilities:<br>• Conduct 30–50 outbound calls daily to engage with businesses across various industries, including insurance, automotive, logistics, and delivery operations.<br>• Present and promote exclusive wireless rate plans and mobility solutions from major carriers to decision-makers.<br>• Identify and evaluate leads, ensuring they meet criteria for follow-up by the sales team.<br>• Schedule and coordinate appointments for the sales team to close deals with prospects who meet the necessary criteria.<br>• Maintain accurate records of outreach activities and progress using company-provided tools and systems.<br>• Meet or exceed daily and weekly goals for outreach and lead generation.<br>• Collaborate with the sales team to ensure seamless handoffs and effective communication.<br>• Stay up-to-date with industry trends and product offerings to provide accurate and compelling information to clients.<br>• Address connectivity issues and provide solutions to enhance the customer experience.
We are looking for a dedicated Quality Assurance Specialist to join our team in Charlotte, North Carolina, in the financial services industry. In this long-term contract role, you will play a key part in evaluating and improving chatbot interactions to enhance member experiences. This position requires a keen eye for identifying trends and ensuring quality standards are consistently met.<br><br>Responsibilities:<br>• Assess chatbot conversations to identify trends, errors, and areas of member dissatisfaction.<br>• Collaborate with cross-functional teams to pinpoint and address gaps or issues in chatbot performance.<br>• Act as a resource to refine and improve chatbot responses for better member engagement.<br>• Analyze patterns in member feedback to understand satisfaction and areas needing improvement.<br>• Apply security policies to ambiguous scenarios while maintaining compliance.<br>• Participate in audit programs and calibration sessions to ensure consistent quality.<br>• Develop expertise in evolving services and products to provide informed recommendations.<br>• Utilize QA tools to report performance metrics using qualitative and quantitative data.<br>• Perform additional tasks as needed to support the quality assurance function.
<p>We are seeking a highly motivated <strong>HR Generalist</strong> to join our growing team. This role is central to supporting day-to-day Human Resources operations, including employee relations, policy compliance, benefits administration, and employment law. The ideal candidate will be an organized, resourceful professional with strong interpersonal skills and a genuine interest in building positive employee experiences.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as a trusted resource for employees by addressing questions related to policies, benefits, and workplace matters</li><li>Partner with benefit providers to support employees with plan information and enrollment needs</li><li>Support retirement plan administration, including employee onboarding and compliance reporting</li><li>Stay current on HR trends, regulatory changes, and employment law; share insights to strengthen HR programs and practices</li><li>Assist HR leadership with performance management, employee development programs, and HRIS documentation</li><li>Prepare and maintain compliance reporting, including EEO, ACA, and other federally mandated requirements</li><li>Ensure employee handbook and HR policies are kept up to date and aligned with evolving regulations</li><li>Track and report workplace incidents, assisting with OSHA compliance and related documentation</li><li>Manage leave of absence requests and ADA accommodation processes</li><li>Respond to unemployment claims, ensuring timely and accurate documentation with state agencies</li><li>Provide general payroll process support and ensure compliance with wage and hour laws</li><li>Perform OFAC screenings, review results, and maintain accurate compliance records</li><li>Maintain HR files and employee records, conducting regular audits for accuracy and compliance</li><li>Generate HR reports and support data-driven decision-making across the HR function</li><li>Contribute to HR projects and initiatives that support continuous improvement of the employee experience</li></ul><p><br></p>
