<p>Robert Half is proactively recruiting Help Desk Technicians (Level I) for upcoming contract and contract-to-hire opportunities. These roles are ideal for customer-focused IT professionals who enjoy troubleshooting technical issues and supporting end users in fast-paced environments.</p><p><strong>Responsibilities</strong></p><ul><li>Provide first-line technical support for desktops, laptops, mobile devices, and peripherals</li><li>Troubleshoot hardware, software, connectivity, and account access issues</li><li>Escalate complex issues to Tier II/III teams as needed</li><li>Document incidents and resolutions in a ticketing system</li><li>Deliver excellent customer service to internal users</li></ul>
<p>Robert Half is building a pipeline of Desktop Support Technicians for anticipated client needs. These roles support day-to-day IT operations and are well suited for hands-on professionals who enjoy resolving technical issues directly with users.</p><p><strong>Responsibilities</strong></p><ul><li>Support end users with hardware, software, and application issues</li><li>Perform workstation setup, imaging, and equipment deployments</li><li>Troubleshoot printers, VPN access, and basic network connectivity</li><li>Manage user accounts and permissions in Active Directory and Microsoft 365</li><li>Maintain accurate documentation and asset tracking</li></ul>
<ul><li>Provide Tier 1–2 technical support for end users via phone, remote tools, and in person, resolving issues related to hardware, operating systems, applications, and network connectivity</li><li>Monitor, prioritize, and resolve helpdesk tickets while documenting solutions and contributing to the IT knowledge base</li><li>Install, configure, and support end-user hardware and peripherals, including desktops, laptops, mobile devices, phones, printers, scanners, and Microsoft Teams conferencing systems</li><li>Perform basic network and connectivity troubleshooting (wired, wireless, VPN, DHCP/DNS)</li><li>Assist with server, virtualization, and storage support, including patching, updates, backups, and system health monitoring</li><li>Support onboarding/offboarding processes, user account management, and IT asset tracking</li><li>Coordinate with vendors and internal IT teams to deploy hardware, software, and services</li></ul>
