<p>We are looking for a dedicated Call Center Specialist to join a non-profit organization in Charlotte, North Carolina. This is a long-term contract opportunity where you will play a key role in supporting families with registration processes and inquiries. The position requires excellent customer service skills, flexibility, and the ability to manage high call volumes efficiently. The hours will be part‑time: Monday–Friday from 6:00–8:00 PM, and Saturday from 8:00–10:00 AM.</p><p><br></p><p>Responsibilities:</p><p>• Assist families with student registration processes, including answering inquiries and providing guidance.</p><p>• Respond to a high volume of inbound calls during peak times, ensuring timely and accurate service.</p><p>• Deliver bilingual support to cater to diverse families and community needs.</p><p>• Handle escalated calls and resolve issues with a solutions-oriented approach.</p><p>• Maintain detailed records of customer interactions and registration information using organizational tools.</p><p>• Monitor call patterns and help identify trends to improve responsiveness and efficiency.</p><p>• Collaborate with internal teams to address complex queries and provide seamless service.</p><p>• Provide support during after-hours when required, ensuring consistent availability for callers.</p><p>• Uphold professionalism when dealing with irate customers and work toward satisfactory resolutions.</p><p>• Support organizational efforts in tracking and improving customer service metrics.</p>
<p><strong>Key Responsibilities</strong> </p><ul><li>Act as primary point of contact for customers, troubleshoot service issues, and accurately enter service requests for resolution by appropriate partners. </li><li>Educate clients and advisors on systems, procedures, and self-service options; serve as a resource for company policies and product usability, escalating complex issues as needed. </li><li>Respond to customer inquiries across multiple systems, provide accurate information, and collaborate with internal teams to resolve outstanding questions. </li><li>Process routine transactions and account service requests initiated via web or paper forms, ensuring timely completion to meet service standards. </li><li>Manage high-volume inbound and outbound calls to deliver prompt, accurate solutions; document all interactions in designated systems for tracking and compliance. </li></ul><p> </p><p><strong>Required Qualifications</strong> </p><ul><li>Education: High school or GED </li><li>0-to-1-year relevant experience required </li><li>Post-secondary education and relevant work experience may be interchanged to meet the combined total years of minimum required qualifications for education and experience </li><li>Excellent customer service skills </li><li>Strong written and verbal communication skills </li><li>High learning agility – ability to absorb complex information quickly in a multi-technique training style including facilitator lead, self-study, group simulations, and demonstration through live calls </li><li>Ability to explain complex policies or concepts in a straightforward, easy-to-understand manner </li><li>Ability to navigate multiple systems and resources on a phone call with ease </li><li>Demonstrated ability managing multiple priorities in a fast-paced environment </li><li>Demonstrated skill troubleshooting, identifying, and resolving root cause issues </li><li>Home access to high-speed internet with speeds sufficient to support the responsibilities of the role </li></ul>
<p><strong>Accounts Receivable / Credit & Collections Specialist</strong></p><p><strong>Overview</strong></p><p>This position is ideal for someone who thrives in a fast‑moving, solutions‑focused environment and enjoys managing multiple priorities with accuracy and professionalism. The Specialist will play a key role in driving efficient invoicing, maintaining healthy customer account balances, and ensuring timely collection of outstanding receivables. Success in this role requires strong analytical skills, exceptional attention to detail, and confidence navigating financial systems.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Accounts Receivable & Cash Application</strong></p><ul><li>Process incoming payments daily using ERP system tools, banking portals, and shared departmental mailboxes.</li><li>Verify the accuracy of auto‑applied payments and quickly clear open items or discrepancies.</li><li>Maintain daily accuracy of GL accounts related to cash posting; document unapplied payments and short‑paid items.</li></ul><p><strong>Portfolio & Collections Management</strong></p><ul><li>Monitor an assigned customer portfolio daily, ensuring timely follow‑up on outstanding balances, short pays, credit balances, and past‑due items.</li><li>Communicate professionally with customers to understand the reason for delinquencies and educate them on proper procedures for claims or adjustments.</li><li>Collaborate with internal teams—including sales and leadership—to determine escalation steps for overdue accounts.</li><li>Access customer portals for invoice research, documentation requests, and dispute resolution.</li></ul><p><strong>Documentation & Reporting</strong></p><ul><li>Maintain clear and concise account notes, using spreadsheets and ERP data to support customer communication and reconciliation activities.</li><li>Retrieve supporting documents such as PODs, bills of lading, or invoice copies as needed.</li><li>Contribute to AR reporting, order‑hold reviews, and additional tasks supporting the department’s financial accuracy and performance.</li></ul><p><strong>Credit Review & Order Release</strong></p><ul><li>Review orders on hold throughout the day and evaluate payment history, DSO trends, and credit considerations.</li><li>Obtain necessary approvals following company policies and authority guidelines before releasing orders.</li></ul><p><strong>Team Collaboration</strong></p><ul><li>Provide backup support for teammates, including coverage for larger or high‑profile accounts.</li><li>Assist with other AR‑related duties to ensure smooth operations across the department.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Charlotte, North Carolina. In this role, you will serve as the primary point of contact for customers, ensuring their inquiries and issues are handled efficiently and with attention to detail. This is a long-term contract position offering an excellent opportunity to build strong relationships and contribute to customer satisfaction.<br><br>Responsibilities:<br>• Respond to inbound customer calls and emails, addressing inquiries and resolving complaints promptly.<br>• Manage customer orders, ensuring accurate entry and timely processing using order entry systems.<br>• Utilize CRM tools to track interactions and maintain detailed customer records.<br>• Handle billing inquiries and ensure resolution of account-related issues.<br>• Coordinate with internal teams to deliver messages and updates to customers effectively.<br>• Support database management tasks, ensuring data accuracy and system updates as needed.<br>• Provide assistance for import-related customer service matters, ensuring compliance with procedures.<br>• Leverage tools like SAP and Microsoft Teams to collaborate and streamline workflows.<br>• Identify areas for improvement in customer service processes and provide actionable feedback.<br>• Maintain a detail-oriented approach while managing challenging situations to ensure customer satisfaction.
<p>We are looking for a dedicated Customer Service Representative to join our team in Matthews, North Carolina. This is a Contract to permanent position within the high-tech pharmaceutical and biotech industry. The ideal candidate will excel at providing exceptional customer service while managing inbound and outbound calls, domestic and international customer order processing, and maintaining strong attention to detail. This role offers an opportunity to grow professionally in a dynamic and supportive environment.</p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to customer inquiries and provide accurate solutions through phone and email communication.</p><p>• Handle inbound and outbound calls professionally, ensuring customer satisfaction and timely resolution of issues.</p><p>• Process customer orders with precision, verifying details to ensure accuracy and compliance.</p><p>• Maintain detailed records of customer interactions and transactions using company systems.</p><p>• Collaborate with internal teams to address customer needs and improve service delivery.</p><p>• Ensure adherence to company policies and procedures while resolving customer concerns.</p><p>• Identify opportunities to improve customer service processes and contribute ideas for enhancement.</p><p>• Manage multiple tasks effectively while maintaining a focus on quality and efficiency.</p><p>• Provide support and guidance to customers regarding product and service offerings.</p><p>• Demonstrate a positive attitude and professionalism in all interactions.</p>
<p>We are looking for a detail-oriented Billing Specialist to join our team in Cornelius, North Carolina. In this role, you will oversee accounts receivable processes, ensure timely collections, and maintain accurate financial records. Your expertise in commercial collections and cash applications will be essential to driving efficiency and supporting the financial health of the organization.</p><p><br></p><p>Responsibilities:</p><p>• Manage accounts receivable operations, ensuring accurate and timely processing of invoices and payments.</p><p>• Handle commercial collections by following up with clients to resolve outstanding balances.</p><p>• Apply cash payments accurately to customer accounts, ensuring proper documentation.</p><p>• Monitor and reconcile accounts to identify discrepancies and take corrective actions.</p><p>• Collaborate with internal teams to streamline billing functions and improve processes.</p><p>• Generate detailed financial reports related to accounts receivable and collections.</p><p>• Maintain organized records of all transactions to support audits and compliance.</p><p>• Provide exceptional customer service to address inquiries related to invoices and payments.</p><p>• Assist in developing strategies to optimize cash flow and reduce overdue accounts.</p><p>• Ensure compliance with company policies and financial regulations in all accounts receivable activities.</p>
We are looking for a dedicated and detail-oriented individual to join our Sales Support team in Fort Mill, South Carolina. In this role, you will play a key part in ensuring the efficiency and accuracy of our sales processes while delivering exceptional support to customers and internal teams. This is a Contract position that offers an opportunity to make a meaningful impact in a fast-paced environment.<br><br>Responsibilities:<br>• Prepare and issue customer quotes with speed and precision.<br>• Perform high-volume data entry tasks while maintaining accuracy and attention to detail.<br>• Follow up on quotes, orders, and inquiries to ensure customer satisfaction and timely responses.<br>• Provide administrative support to the sales team, including coordination and communication.<br>• Collaborate with operations teams to track workflows, maintain documentation, and ensure organizational efficiency.<br>• Update and manage customer and product data to support marketing strategies.<br>• Keep internal projects and team tasks organized, ensuring deadlines are met.<br>• Contribute to improving processes that enhance customer experience and team productivity.<br>• Act as a reliable point of contact for both customers and team members, addressing issues promptly.
We are looking for a meticulous and reliable Payroll Specialist to join our team in Charlotte, North Carolina. This role requires a strong attention to detail and the ability to manage payroll processes with precision and confidentiality. As part of this position, you will handle complex payroll functions, including compensation calculations, benefit deductions, and system troubleshooting, ensuring smooth and accurate operations.<br><br>Responsibilities:<br>• Accurately process payroll for employees using the Paycom system, ensuring timely and error-free submissions.<br>• Resolve system issues within Paycom, troubleshoot data discrepancies, and maintain system integrity.<br>• Calculate employee compensation, including commissions, bonuses, and draws, while auditing payroll data for accuracy.<br>• Collaborate with managers to clarify and implement variable pay plans and commission structures.<br>• Ensure accurate processing of benefit deductions and employer contributions, resolving discrepancies as needed.<br>• Partner with HR to manage benefit enrollment updates and related payroll adjustments.<br>• Maintain strict confidentiality when handling sensitive payroll and financial information.<br>• Act as a key resource for payroll inquiries, providing prompt and accurate assistance.<br>• Investigate and resolve payroll discrepancies to ensure consistent and accurate data.<br>• Stay compliant with company policies and payroll-related regulations to mitigate risks.
<ul><li><strong>Position: Receptionist (Contract Role Only)</strong></li><li><strong>Location: </strong>4201 Congress St, Charlotte, North Carolina, 28209, United States</li><li><strong>TYPE: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Rate: $20 - $21 per hour</strong></li><li><strong>Required Experience: Requires prior experience at the front desk/reception </strong></li></ul><p> </p><p><strong>Job Description: </strong></p><ul><li>Acts as the initial point of contact for visitors. May answer a multi-line phone.</li><li>As a Client Center Receptionist, the candidate will leave a lasting impression on employees and clients by greeting with the 10-5 rule while managing the front desk, providing light meeting planning support, and helping clients and employees with immediate solutions to their inquiries. </li><li>The ideal candidate will be analytical with excellent organizational skills and detailed oriented. </li><li>Additional day to day tasks include but are not limited to: Sort & Distribute mail/packages, provide floor tours for new employees, directing vendors, Validate parking, assist with general queries and communications from employees of all lines of business</li></ul>
<p>Our client is seeking a Commercial Real Estate Attorney to join their law firm in Charlotte, North Carolina. In this role, you will manage complex transactions involving real estate contracts, acquisitions, and title reviews while providing expert legal counsel to clients. This position offers an opportunity to work on diverse projects ranging from residential developments to large-scale mixed-use projects.</p><p><br></p><p>• Draft, negotiate, and review contracts related to commercial real estate transactions.</p><p>• Conduct thorough title examinations and resolve any issues related to property ownership.</p><p>• Oversee closing processes for real estate transactions, ensuring compliance with legal standards.</p><p>• Provide legal guidance on condominium terminations, conversions, and planned community developments.</p><p>• Collaborate with stakeholders on private equity deals, land banks, and joint ventures.</p><p>• Advise clients on industrial and retail property developments, including zoning and regulatory matters.</p><p>• Utilize tools such as SoftPro, ProTrust, and RynohLive to manage transaction workflows.</p><p>• Handle legal aspects of homebuilding projects and residential condominium developments.</p><p>• Support the development of mixed-use projects by identifying legal risks and opportunities.</p><p>• Prepare legal strategies for complex real estate projects, ensuring alignment with client goals.</p>
<p>Robert Half is partnering with a large financial institution that is in search of a skilled Spanish Language Attorney to join their team on a long-term contract basis. This is a fully remote role where you can work from anywhere in the United States. Hours will be flexible and as needed by the client, with some weeks being very minimal and other weeks ramping to 40+ hours. This role requires an expert in legal Spanish who can accurately translate and review legal documents, ensuring they maintain the original intent and meaning. The position offers an excellent opportunity to contribute to high-quality legal translations and reviews in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Translate legal documents from Spanish to English, ensuring precision and alignment with the original intent.</p><p>• Review and validate translated documents to guarantee accuracy and completeness.</p><p>• Collaborate with internal teams to manage review requests and meet established deadlines.</p><p>• Handle approximately 10-20 document review requests weekly, adhering to service level agreements.</p><p>• Maintain high standards of quality for translations, ensuring no content is overlooked.</p><p>• Provide expert guidance on nuanced legal language in Spanish translations.</p><p>• Ensure timely delivery of translations for documents of varying lengths, from one-page files to larger legal texts.</p><p>• Communicate effectively with stakeholders to clarify translation requirements and resolve any discrepancies.</p><p>• Support complaint handling related to document translations and reviews.</p>
We are looking for a detail-oriented Credit Clerk to join our team in Charlotte, North Carolina. In this Contract to permanent position, you will play a key role in supporting credit and collections operations, ensuring accurate processing and approval of credit applications. This role offers an opportunity to collaborate with a dynamic team in the construction industry.<br><br>Responsibilities:<br>• Process and review credit applications to ensure accuracy and compliance with company standards.<br>• Evaluate and approve commercial credit requests based on established guidelines.<br>• Manage collections processes, including tracking overdue accounts and coordinating follow-ups.<br>• Maintain detailed records of credit transactions and ensure proper documentation.<br>• Communicate with clients regarding account balances and payment terms.<br>• Collaborate with internal teams to resolve credit-related discrepancies.<br>• Monitor credit limits and recommend adjustments when necessary.<br>• Prepare reports on credit and collection activities for management review.<br>• Support the transition and implementation of credit-related systems or processes as needed.
