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2 results for Desktop Support Specialistlead in Cedar Rapids, IA

Tier 1 Technical Support

Brooklyn, IA
onsite
Temporary to Hire
- USD / Hourly
We are looking for a Tier 1 Technical Support specialist to join our team in a contract-to-permanent role. This position supports end users by resolving everyday technical issues across mobile hardware, desktop environments, software applications, and connectivity tools. The ideal candidate brings a service-focused mindset, solid troubleshooting ability, and the confidence to communicate effectively with employees, vendors, and internal IT partners. Responsibilities: • Provide first-line technical assistance for hardware, software, and user access issues, ensuring timely resolution through the service desk process. • Set up, maintain, troubleshoot, and replace mobile devices and related components, including peripherals and connectivity accessories. • Install and support equipment connected to vehicle-based camera systems, including cabling and associated hardware used for operational safety. • Diagnose problems involving operating systems, business applications, and interface components to keep users productive. • Support internal applications by identifying issues, guiding users, and escalating more complex incidents when needed. • Manage support requests within a ticketing platform, documenting work completed and updating incident status accurately. • Perform account support tasks in Active Directory, such as password resets and basic access assistance. • Use remote support tools such as Remote Desktop and TeamViewer to assist users across multiple locations. • Help maintain a secure computing environment by responding to malware, phishing, and virus-related concerns according to established practices.
2026-07-07T13:18:41Z

Infrastructure Manager

Cedar Rapids, IA
onsite
Permanent / Full Time
110000.00 - 145000.00 USD / Yearly
Position: IT Infrastructure Leader - Player Coach Location: Cedar Rapids, IA Salary: $110,000-$145,000 base + exceptional benefits *** For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE . My email can be found on my LinkedIn page. *** We’re hiring a hands-on Network & Systems Supervisor to lead and elevate a high-performing infrastructure team. This is a player-coach role—owning team delivery while actively contributing across networking, systems, and modern DevOps practices. What You’ll Do • Lead and develop a team of network, systems, and security engineers • Own workload planning, delivery, and operational excellence • Serve as technical escalation point for complex incidents • Drive infrastructure automation (Ansible, Python) and CI/CD (GitLab) • Oversee container platforms, Linux environments, and enterprise networking • Lead IAM, security operations, and compliance (HIPAA, SOC2) • Establish standards, processes, monitoring, and incident response • Contribute to strategy, KPIs, and continuous improvement What You Bring • 5–7+ years in infrastructure, systems, or DevOps • 1–2+ years leading or mentoring technical teams • Strong Linux, networking, and enterprise infrastructure experience • Hands-on with automation (Ansible, Python, PowerShell) and CI/CD • Experience with containers and modern platform practices • Exposure to security operations and compliance frameworks Nice to Have: AWS/cloud, IAM/PKI, SIEM tools, security certifications Why Join • True player-coach leadership role • High-impact ownership across people, process, and technology • Opportunity to shape modern infrastructure and DevOps practices • Collaborative environment with strong technical standards *** For immediate and confidential consideration, please APPLY and EMAIL YOUR RESUME to MEREDITH CARLE . My email can be found on my LinkedIn page. Also, you may contact me at 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
2026-07-02T17:30:09Z