We are looking for a detail-oriented Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract to Permanent position where you will play a key role in assisting clients by addressing their questions and concerns in a high-volume call center environment. This on-site role requires excellent communication skills, the ability to multitask, and a consistent work schedule.<br><br>Responsibilities:<br>• Respond to incoming client calls, providing accurate information and addressing concerns with professionalism.<br>• Record detailed notes during client interactions and input information into forms for attorney and legal assistant follow-up.<br>• Maintain effective communication by typing and documenting while actively engaging with clients during calls.<br>• Set clear expectations with clients regarding next steps and timelines for their inquiries.<br>• Manage occasional in-office interactions with visiting clients and handle daily mail and deliveries efficiently.<br>• Schedule and confirm appointments as needed to ensure smooth workflow.<br>• Collaborate with team members to maintain a supportive and organized work environment.<br>• Utilize Microsoft Excel, Word, and other tools to complete administrative tasks accurately.<br>• Handle email correspondence and follow-ups promptly to address client needs.
<p>Our client is hiring for <strong>Patient Support Representative(s)</strong>. As a <strong>Patient Support Representative</strong>, you will be the first point of contact in a remote call center environment, operating in PST hours. Below are the duties of a <strong>Patient Support Representative:</strong></p><p><br></p><p>· Meet the performance goals established for the position in the areas of patient satisfaction, accuracy, quality, and attendance</p><p>· Multi-task utilizing double monitors for data entry, phone etiquette, and use of resources while maintaining proper guidelines</p><p>· Provides services to internal and external customers involving the exchange of complex and sensitive information while acting as patient advocate</p><p>· Assists other Patient Support Center Representatives and Supervisors with daily paperwork load as needed to resolve and / or document patient issues</p><p>· Recognizes financial, medical and legal risks based on data collected during customer interactions and follows appropriate procedures</p>
<p>We are looking for a dedicated Collections Specialist to join our client's team in Indianapolis, Indiana. In this role, you will play an essential part in ensuring timely payments and maintaining positive relationships with our customers. This position requires someone who thrives in a fast-paced environment, communicates effectively, and has excellent organizational skills.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and send accurate invoices to clients in a timely manner.</p><p>• Make outbound calls and respond to inquiries regarding outstanding payments with a detail-oriented and customer-focused approach.</p><p>• Collaborate with local branches and sales teams to address and resolve account discrepancies.</p><p>• Draft and distribute collection letters and follow-up correspondence as needed.</p><p>• Maintain detailed records of communications and collection activities for reference and reporting.</p><p>• Deliver exceptional customer service while maintaining clear and appropriate boundaries during collection efforts.</p><p>• Review aging reports regularly and escalate overdue accounts when necessary.</p><p>• Assist with additional administrative or finance-related tasks as assigned.</p>
We are looking for a Front Desk Coordinator to join our team on a contract basis in Indianapolis, Indiana. In this role, you will be the first point of contact for visitors, ensuring a welcoming and attentive experience while managing essential front desk operations. This position is ideal for someone with strong organizational skills and a customer-focused mindset.<br><br>Responsibilities:<br>• Greet visitors and ensure they feel welcomed upon arrival.<br>• Manage the check-in process for contractors and other guests.<br>• Respond to phone inquiries using a multi-line switchboard system.<br>• Maintain accurate records of visitor logs and contractor check-ins.<br>• Assist with general administrative tasks to support front desk operations.<br>• Ensure the reception area remains clean, organized, and well-maintained.<br>• Communicate effectively with internal teams to relay visitor information.<br>• Follow established procedures for handling sensitive information.<br>• Provide timely support for any front desk-related issues or concerns.
We are looking for a detail-oriented Collections Specialist to join our team in Fishers, Indiana. This position involves managing accounts receivable operations, ensuring accurate record-keeping, and resolving discrepancies efficiently. The ideal candidate will possess strong organizational skills and a commitment to maintaining confidentiality.<br><br>Responsibilities:<br>• Record and post customer payments, including cash, checks, and credit card transactions, with accuracy.<br>• Verify and enter revenue transactions to ensure up-to-date financial records.<br>• Monitor and update outstanding invoices, maintaining accurate and organized receivables records.<br>• Investigate and resolve account discrepancies by gathering and analyzing relevant information.<br>• Process adjustments for authorized deductions and address unauthorized deductions following established procedures.<br>• Maintain detailed records of invoices, credits, and debits to support accurate reporting.<br>• Coordinate monthly transfers to accounts receivable accounts and prepare detailed summary reports.<br>• Safeguard sensitive company information by adhering to strict confidentiality policies.<br>• Continuously enhance knowledge and skills by engaging in relevant educational opportunities.
<p>We are looking for a detail-oriented and welcoming Receptionist to join our team in Carmel, Indiana. In this Contract-to-Permanent position, you will be the first point of contact for visitors and play a key role in maintaining smooth office operations. This is an excellent opportunity to contribute to a dynamic organization in the insurance industry.</p><p><br></p><p>Responsibilities:</p><p>• Welcome and assist guests, ensuring a positive and detail-oriented first impression.</p><p>• Manage incoming calls through a multi-line phone system, directing inquiries to the appropriate departments.</p><p>• Perform accurate data entry tasks to maintain organized records.</p><p>• Handle incoming and outgoing mail, ensuring timely distribution and delivery.</p><p>• Prepare and organize materials for mailing, including envelope stuffing.</p><p>• Maintain filing systems to ensure easy access to important documents.</p><p>• Support general administrative tasks as needed to assist the tea</p>
