4 results for Customer Service Representative in Buffalo Ny
Customer Service RepresentativeWe are offering a contract to permanent employment opportunity for a Customer Service Representative in Buffalo, New York. This role involves interacting with customers, processing orders, and maintaining detailed records within an office setting. <br> Responsibilities: <br> • Promptly respond to customer communications through phone calls and emails • Accurately enter and process customer orders into the system • Generate and dispatch invoices to customers • Make follow-up sales calls to potential leads and cultivate customer relationships • Deliver product information and guide customers in selecting the best solutions • Handle customer inquiries or concerns and escalate to management when necessary • Keep precise records of customer interactions and order tracking in CRM software • Work in collaboration with internal teams such as shipping and operations to ensure seamless order fulfillment • Proactively solve problems and work independently with a customer-focused mindset • Effectively manage multiple tasks and prioritize under pressure.Collections SpecialistWe are offering a contract for a Collections Specialist role in BUFFALO, New York. As a Collections Specialist, you will be managing customer accounts, ensuring the prompt collection of invoices, minimizing losses, and resolving customer disputes. <br><br>Responsibilities <br>• Monitor account balances and aging for an assigned portfolio of customer accounts<br>• Engage with customers regarding overdue invoices and record disputed charges<br>• Deliver customer service by responding to inquiries and providing necessary documentation and information for invoice processing<br>• Follow company and department policies to ensure proper internal controls over the billing-to-cash cycle<br>• Collaborate with the cash application department to ensure prompt and proper processing of customer payments<br>• Work in tandem with the credit department in managing credit risk of accounts within assigned portfolio<br>• Utilize key systems to research and provide customers with required documentation and information<br>• Handle other duties to support assigned accounts, including preparing refunds, addressing returned checks and mail, and supporting the dunning letter process<br>• Assist in collection of unassigned accounts, including sending copies to customers and payment centers, and handling release calls.Accounts Receivable/Collections Specialist<p>Jenny Bour with Robert Half is seeking an experienced <strong>Accounts Receivable Collections Specialist</strong> to join an esteemed law firm. In this role as the AR/Collections Specialist, you will be responsible for managing client accounts, ensuring timely payment of invoices, and maintaining the firm's cash flow. The ideal AR/Collections Specialist candidate will have strong communication and negotiation skills, an eye for detail, and the ability to work effectively in a professional environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage accounts receivable and oversee collections efforts to ensure timely payments.</li><li>Communicate with clients regarding outstanding invoices and resolve payment discrepancies.</li><li>Generate and review aging reports, providing regular updates to management.</li><li>Collaborate with attorneys and the billing team to address and resolve billing issues.</li><li>Maintain accurate records of all communications and follow-up activities.</li><li>Ensure compliance with firm policies and applicable legal standards.</li></ul>Billing Administrator<p>Jenny Bour with Robert Half is working with a growing construction company that is adding a <strong>Billing Administrator </strong>to their team! The primary function of this Billing Administrator role is to handle the preparation and processing of construction contract billings, financial documentation, and related processes. As a Billing Administrator, you will work closely with the project management team, ensuring all internal contract documentation and subcontractor required contract submissions are properly accounted for and processed timely. This exciting opportunity is a permanent position located onsite in Niagara Falls, NY!</p><p><br></p><p>Responsibilities will include...</p><ul><li>Coordinate the preparation of construction contract billings and related financial documentation</li><li>Manage all internal contract documentation and subcontractor required contract submissions, including AIA‐style payment applications, subcontracts, change orders, lien waivers, and other transmittals</li><li>Work closely with the project management team to finalize all contract change orders and subcontractor changes</li><li>Utilize Viewpoint Construction Accounting / Project Management software to manage work</li><li>Coordinate with the accounting department to provide accurate Accounts Receivable tracking and contract compliance information</li><li>Handle lien notices of subcontractors, answer inquiries from vendors, and maintain good communication with suppliers</li><li>Review, prepare, and/or coordinate the completion and submission of all documents required by the client to complete a payment application</li><li>Collect Pending Change Orders into client issues Contract Change Orders to maintain accurate contract values and facilitate timely billing</li><li>Manage the submission of final approved monthly billings to subcontractors for AP processing</li></ul>