File ClerksWe are in the process of recruiting File Clerks to join our team in Brooklyn, New York. The selected candidates will be instrumental in maintaining our records management systems and handling confidential documentation, providing an essential service within our operations. This role offers a long-term contract employment opportunity, where you will be working in an office environment that is conveniently accessible via public transportation.<br><br>Responsibilities:<br>• Manage the scanning and digitizing of documents into our records management systems<br>• Handle the shredding of confidential documents to maintain privacy and security<br>• Demonstrate a basic level of computer literacy to perform various tasks<br>• Be readily trainable and able to follow directions accurately<br>• Contribute to our hiring processes by providing valuable input<br>• Work collaboratively with our vendors to ensure optimal service delivery<br>• Participate in the development of pricing proposals when necessary<br>• Maintain an understanding and respect for human rights within all operations<br>• Ensure the proper maintenance of customer credit records<br>• Process customer credit applications with accuracy and efficiency.Senior Paralegal / ClerkWe are currently seeking a Senior Paralegal / Clerk to immediately join the Paralegal Department at our office in New York City. The Senior Paralegal / Clerk will provide support for the attorneys in the office relating to the managing of electronic and paper filings with the courts; maintaining and managing the firm’s docketing, calendaring and case tracking systems; coordinating the service of process; and providing litigation paralegal support as needed. The ideal candidate will be a career-minded individual who is looking to advance and build their career at a dynamic midsize firm. <br><br>Key Responsibilities: <br>• Handling of state and federal court e-filing requests from attorneys. <br>• Creating and submitting CJA e-Vouchers for federal Courts. <br>• Responding to requests from attorneys, paralegals and other staff, regarding court rules, filing procedures, and calendared deadlines. <br>• Maintaining an accurate and updated list of attorney e-filing credentials.<br>• Managing and maintaining the firm’s calendaring and docket tracking systems, to ensure that no deadlines are missed. <br>• Coordinating with process servers and other vendors for the service of process, and the filing and retrieving of documents in various courts. <br>• Occasional trips to court to file, retrieve or deliver documents. <br>• Providing litigation paralegal support to attorneys, including keeping the case file; organizing and preparing documents for filings and submissions; legal research; conducting discovery reviews; and cite checking and proofreading.<br>• Assisting with the supervision of the Paralegal Department during the absence of the Paralegal Manager. <br>• Assisting with mentoring and training of new paralegal team members. <br><br>Requirements: <br>• A bachelor’s degree from an accredited college or university and/or an ABA approved paralegal certificate.<br>• 3-6 years of related work experience at a fast-paced law firm or other legal environment. <br>• Knowledge of the rules and procedures of federal and state courts, including e-filing and local practice rules.<br>• High proficiency in conducting e-filings and in retrieving documents online using PACER/ECF, NYSCEF, and other electronic docketing systems.<br>• Experience and knowledge in the use of the Criminal Justice Act’s (CJA) e-Voucher system in federal courts, including the creation of vouchers and the submission of authorization requests.<br>• Knowledge of the procedures for serving subpoenas, complaints and other services of process. <br>• Experience using Lexis Nexis, Westlaw, Bloomberg Law and other online research platforms. <br>• Proficiency in the use of Microsoft Office applications (Outlook, Word, PowerPoint, and Excel).<br>• Experience with the use of the iManage document management system is highly desired.<br>• Ability to effectively communicate with attorneys, court clerks, and others, both orally and in writing.<br>• Experience in preparing legal documents for filing, including, motions, briefs, exhibits, affidavits, pleadings, and other filings<br>• Must be able to work well under pressure and meet short deadlines. <br>• Extremely organized, strong attention to detail, and the ability to follow through. <br>• Flexibility to multitask and to work after hours/overtime when required.<br>• A New York State notary certification is desired.Logistics ClerkWe are offering a permanent employment opportunity in the logistics industry, specifically for a Logistics Clerk role. Based in Jamaica, New York, United States, you will be a valuable asset to our team, performing crucial tasks related to data entry and client coordination.<br><br>Responsibilities:<br><br>• Accurately input cargo receipt data into our proprietary system<br>• Liaise with clients, vendors, and shippers to secure any missing or incomplete shipment paperwork<br>• Ensure proper filing and maintenance of physical and digital files<br>• Copy important documents as needed<br>• Monitor and manage customer accounts, taking appropriate action when required<br>• Process customer credit applications with accuracy and efficiency<br>• Maintain accurate and up-to-date customer credit records.Calendar/Docket ClerkThe Assistant Managing Clerk/Paralegal is responsible for ensuring compliance with legal procedures, maintaining accurate records, and supporting attorneys throughout the litigation process. This position requires oversight of document management, court research, and maintaining deadlines to ensure smooth legal operations. The role requires knowledge of court procedural rules, document filing, and the ability to coordinate tasks efficiently under pressure.<br><br>Essential Job Functions:<br>• Document Management & Docket Database:<br>Ensure compliance with all procedural deadlines, calculate and record deadlines, and manage incoming and outgoing documents in the docket database.<br>• Procedural Inquiries:<br>Respond to procedural inquiries at all stages of litigation and perform court research as directed by attorneys.<br>• Filing & Service Coordination:<br>Supervise the filing and service of litigation documents, ensuring adherence to court rules.<br>• Court Procedure Advisory:<br>Advise attorneys on court procedures, including electronic case filing and related practices.<br>• Court Research:<br>Conduct research into federal and state court filings, as well as other public records, as necessary.<br>• Case Management System:<br>Oversee and effectively use a computerized case management system to maintain records.<br>• Court Rules Research:<br>Understand and research court procedural rules to ensure compliance.<br>• Tickler System Maintenance:<br>Maintain the firm’s tickler system to track deadlines and ensure timely action.<br>• Liaison with Court Personnel:<br>Act as the main point of contact with court personnel, ensuring smooth communication and documentation processes.<br>• Managing Attorney’s Office Support:<br>Oversee the day-to-day functions of the Managing Attorney’s Office, ensuring tasks are handled efficiently.<br>• Court Appearances & Research:<br>Attend court proceedings to process documents, perform research, and stay updated on case developments.<br>• Relationship Management:<br>Build and maintain good working relationships with court personnel, process servers, and couriers to facilitate document processing and service.<br><br>Minimum Qualifications:<br>• Education:<br>A Bachelor’s degree or relevant work experience required.<br>• Experience:<br>Prior law firm experience is highly preferred.<br>• Skills:<br>o Highly proficient in the Microsoft Office suite of products.<br>o Strong organizational skills with an emphasis on multi-tasking and meeting deadlines.<br>o Excellent interpersonal skills with a focus on providing quality customer service.<br>o Strong attention to detail and accuracy.<br>o Ability to work independently and as part of a team.<br>o Ability to thrive in a fast-paced and high-pressure environment.Accounts Payable Clerk<p>Growing organization is looking for an accounts payable (A/P) clerk to become an integral part of its rapidly growing team. As the accounts payable clerk, you will match and batch code, resolve A/P issues, process expense reports, update and reconcile sub-ledger to G/L, and process checks. You will report to the accounting manager and have opportunity for career growth and quick advancement within this dynamic department. </p><p><br></p><p>Responsibilities</p><p>· Primary responsibility is to handle the administrative and clerical needs of the A/P finance department</p><p>· Execute daily processes and controls accurately and in a timely manner; provide compliance with Company policies</p><p>· Providing customer service to internal business partners</p><p>· Providing internal and external audit assistance as required</p><p>· Open, sort and distribute daily department mail</p><p>· Sort, log, and file invoices, checks, and other documents</p><p>· Verify, log and mail checks, including expediting special handling</p><p>· Perform special projects as assigned</p>Data Entry Clerk<p>We are offering a short term contract employment opportunity for a Data Entry Clerk in Princeton, New Jersey. The role involves interacting with both internal team members and external customers to gather and enter data into our databases. As a Data Entry Clerk, your focus will be on maintaining data accuracy, promptly updating the database, and ensuring all errors are swiftly addressed and reported to the relevant parties.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Gather information from employees and customers to keep databases current</p><p>• Carry out data entry tasks with high accuracy and efficiency</p><p>• Identify any data inaccuracies or inconsistencies and rectify them promptly</p><p>• Update and maintain customer and internal data records</p><p>• Communicate effectively with team members and customers to collect necessary information</p><p>• Monitor and manage customer accounts effectively</p><p>• Recognize and report any data-related issues or errors to the appropriate parties</p><p>• Ensure all data is captured in the relevant databases in a timely manner</p><p>• Uphold the integrity of all data by following company protocols and procedures</p>Data Entry Clerk<p>Robert Half is currently seeking a Data Entry Clerk in the Union County, NJ area. As the Data Entry Clerk, you will be responsible for ensuring the accuracy and organization of customer data and communicating effectively with team members and customers. If you have 1+ years of accounting experience and are looking to grow your career, this might be the opportunity for you! </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently handle customer credit applications, ensuring accuracy in every step of the process.</p><p>• Keep customer credit records up-to-date, organized, and accurate.</p><p>• Monitor customer accounts regularly and take appropriate actions when needed.</p><p>• Review, verify, and approve technical documents</p><p>• Assemble and verify technical document packages, making sure they adhere to relevant specifications.</p><p>• Actively participate in quality assurance activities and audits when necessary.</p><p>• Identify and suggest potential improvements in the documentation review and technical package assembly processes.</p>Data Entry ClerkWe are offering a permanent employment opportunity for a Data Entry Clerk in Jamaica, New York. In this role, you will be entrusted with a wide range of responsibilities, including maintaining and processing data, ensuring accuracy in records and resolving any discrepancies. This role is integral to our operations, and we seek someone with a keen eye for detail and the ability to quickly adapt to new software.<br><br>Responsibilities:<br>• Accurately input and process data related to customer orders and records <br>• Ensure all customer records are maintained and updated regularly<br>• Swiftly respond to and resolve any customer inquiries or issues <br>• Compare and reconcile various documents such as sign-in sheets, timesheets, and certified payroll <br>• Collaborate with the payroll department to ensure accurate and timely submission of field time data <br>• Learn and adapt to new software tools as required for the role<br>• Maintain a high level of attention to detail in all tasks<br>• Review and match purchase orders to ensure consistency and accuracy<br>• Monitor customer accounts and take appropriate action as necessary.Medical Administrative Support<p>We are actively seeking skilled and organized Contract Medical Administrative Professionals to provide essential support to healthcare facilities. If you have experience as a medical receptionist, medical clerk, or medical administrative assistant, these contract opportunities allow you to apply your expertise in patient care, scheduling, and records management while gaining exposure to a variety of healthcare settings.</p><p><strong>Primary Responsibilities</strong></p><p>Day-to-day responsibilities will vary by specific role and organization but typically include:</p><ol><li><strong>Patient Reception and Customer Service</strong></li></ol><ul><li>Greet and check in patients, ensuring accurate capture of demographic and insurance information </li><li>Address patient inquiries in person, over the phone, or via email with professionalism and empathy.</li></ul><ol><li><strong>Scheduling and Coordination</strong></li></ol><ul><li>Schedule appointments, follow-ups, and procedures, ensuring alignment with physicians and clinical staff availability.</li><li>Manage appointment confirmations and cancellations, optimizing daily schedules to reduce gaps</li></ul><ol><li><strong>Medical Records and Documentation</strong></li></ol><ul><li>Maintain and update patient records in electronic medical record (EMR) systems such as Cerner or Epic.</li><li>Ensure documentation complies with HIPAA guidelines and organizational standards</li></ul><ol><li><strong>Billing and Office Tasks</strong></li></ol><ul><li>Assist with medical billing and coding tasks, including submitting claims and verifying insurance information.</li><li>Perform general office duties such as filing, faxing, photocopying, and inventory management.</li></ul><ol><li><strong>Collaboration with Clinical Staff</strong></li></ol><ul><li>Support physicians, nurses, and other healthcare professionals in maintaining efficient office workflows and resolving administrative bottlenecks.</li><li>Provide updates on patient scheduling or documentation needs as necessary.</li></ul><ol><li><strong>Special Projects and Office Assistance</strong></li></ol><ul><li>Handle special projects, such as maintaining communication logs, managing correspondence, and preparing reports for management.</li><li>Streamline processes and suggest improvements for administrative workflows.</li></ul><p><br></p>Accounts Payable Specialist<p>We are offering an exciting opportunity in the consumer product goods industry for an Accounts Payable Clerk in Stamford, Connecticut. The successful candidate will join our team, where they will be tasked with maintaining financial records, processing invoices, and handling customer service needs. </p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Accurately and efficiently process customer credit applications</p><p>• Maintain and update customer credit records</p><p>• Resolve customer inquiries and issues</p><p>• Monitor customer accounts and take appropriate actions</p><p>• Ensure checks and expense reports are processed</p><p>• Handle daily department mail by opening, sorting, and distributing it</p><p>• Validate, record, and mail checks, expedite special handling when required</p><p>• Log, scan, and file invoices, checks, and other documents</p><p>• Support the Finance Department by completing administrative tasks</p><p>• Assist with internal and external audits as needed</p><p>• Operate full-cycle Accounts Payable</p><p>• Follow company policies while performing daily processes and controls</p><p>• Handle payments made in foreign currencies.</p>Receptionist/Office AssistantWe are offering a short term contract employment opportunity for a Receptionist/Office Assistant in the property management industry located in New York. In this role, you will be the first point of contact for our office, handling various administrative duties in a detail oriented environment.<br><br>Responsibilities:<br>• Manage incoming phone calls and provide necessary information<br>• Welcome and assist visitors in a detail oriented manner<br>• Sort and distribute incoming mail and packages <br>• Schedule appointments and coordinate meetings <br>• Address and resolve tenant inquiries and issues efficiently <br>• Maintain and organize office supplies<br>• Assist in the preparation and maintenance of records, correspondence, and files <br>• Utilize Microsoft Office tools to perform administrative tasks <br>• Perform other duties as assigned to ensure smooth office operations.ReceptionistWe are offering a permanent employment opportunity for a Receptionist in the bustling location of Hauppauge, New York. This role is significant in our industry, where you will be the first point of contact for our guests, ensuring a smooth flow of communication within the office.<br><br>Responsibilities:<br>• Efficiently handle incoming calls, including the transfer of calls and taking of messages.<br>• Utilize skills in Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage data entry and email correspondence effectively.<br>• Display strong interpersonal skills by welcoming guests upon their arrival and directing them as needed.<br>• Take charge of receiving and distributing daily mail.<br>• Showcase your ability to handle a multi-line phone system.<br>• Maintain a detail-oriented front area, reflecting the detail-oriented image of the company.<br>• Display meticulous organizational skills by managing files and scheduling appointments.<br>• Be responsible for the setup and breakdown of the conference room for various meetings and events.Receptionist<p><strong>Company Overview:</strong></p><p>At Robert Half, we specialize in bringing great companies and skilled talent together to build successful businesses and rewarding careers. As a trusted staffing agency, we connect top talent with opportunities where they can thrive.</p><p><strong>Position:</strong> Bilingual Spanish Receptionist</p><p><strong>Location:</strong> Hauppauge area </p><p><strong>Employment Type:</strong> full time contract to hire opportunity </p><p><strong>Job Summary:</strong></p><p>Our client, [insert company name if applicable], is seeking a professional and personable Bilingual Spanish Receptionist to join their team. The ideal candidate will possess excellent communication skills in both English and Spanish, while delivering exceptional front-facing customer support. This role is perfect for individuals who thrive in a fast-paced environment and enjoy creating a positive first impression for visitors and callers.</p><p><br></p><p>Job Responsibilities:</p><ul><li><strong>Front Desk Duties:</strong> Greet and assist visitors, clients, or employees in a courteous and helpful manner.</li><li><strong>Bilingual Communication:</strong> Answer and direct phone calls and correspondence in both English and Spanish.</li><li><strong>Scheduling:</strong> Manage and coordinate appointments, meetings, or conference room bookings.</li><li><strong>Data & Record Keeping:</strong> Perform basic clerical duties such as filing, data entry, and document management.</li><li><strong>Multitasking:</strong> Handle multiple tasks efficiently, including screening calls and managing inquiries.</li><li><strong>Customer Service:</strong> Address client or visitor inquiries and resolve issues promptly or direct them to the appropriate individual or department.</li><li><strong>Administrative Support:</strong> Assist with additional tasks requested by the team, such as preparing reports or updating databases.</li></ul><p><br></p>Data Entry CoordinatorWe are offering a permanent employment opportunity for a Data Entry Coordinator in NORWALK, Connecticut. You will be joining our team in the chemical distribution industry where you will play a crucial role in maintaining our certifications and compliance with various regulations and standards. As a Data Entry Coordinator, you will also be providing necessary assistance and documentation to our sales team in relation to regulatory aspects.<br><br>Responsibilities:<br><br>• Assist in maintaining certifications for ISO, BRC, and other governmental requirements.<br>• Research, interpret, and summarize relevant regulations and guidance documents.<br>• Keep updated with regulatory news and provide summaries as needed.<br>• Review and ensure accuracy of SDSs, Labels, CoAs, and Specs.<br>• Support the sales team by providing necessary documentation in reference to regulatory aspects.<br>• Assist in the creation of Standard Operating Procedures and Work Instructions for regulatory functions.<br>• Maintain orderly and current files.<br>• Help in submitting Regulatory reports to agencies.<br>• Identify and assist in implementing process improvement initiatives.<br>• Perform other duties related to the role as assigned.Sr. ReceptionistWe are offering a short term contract employment opportunity for a Sr. Receptionist in New York, New York, United States. This role lies at the heart of our operations, where you will be the face of our company, ensuring a hospitable environment for visitors and assisting with vital administrative tasks. <br><br>Responsibilities:<br>• Serve as the primary point of contact for visitors, ensuring a warm and detail oriented welcome<br>• Efficiently manage the reception desk and switchboard operations<br>• Proactively liaise with partners and attorneys regarding visitor arrivals<br>• Coordinate and book conference rooms for internal staff using our event management system<br>• Oversee the ordering and coordination of catering services, communicating effectively with vendors<br>• Maintain a composed demeanor in a busy environment, managing a high volume of visitors<br>• Provide administrative support, including maintaining accurate logs and records<br>• Utilize Microsoft Word, Excel, and Outlook for administrative tasks and communication<br>• Prioritize tasks effectively to ensure a smooth flow of office functions<br>• Collaborate within a team environment, wearing multiple hats as required.Customer Success Specialist<p>We are offering a contract-to-hire employment opportunity for a Customer Solutions Specialist near Little Falls, New Jersey. The selected candidate will be responsible for various administrative tasks within a customer-focused environment. </p><p><br></p><p>Responsibilities:</p><p>• Provide assistance to customers, addressing their inquiries with a pleasant demeanor.</p><p>• Manage and organize files and customer records for efficient data retrieval.</p><p>• Facilitate the packaging and labeling of educational materials for shipment.</p><p>• Handle inbound telephone calls, ensuring excellent customer service.</p><p>• Carry out administrative tasks such as the administration of continuing education credits and notifications.</p><p>• Perform accurate and efficient data entry of customer order information into the database.</p><p>• Contribute to team efforts by accomplishing related tasks as needed.</p><p>• Leverage computer skills to manage database and email applications effectively.</p><p>• Utilize problem-solving skills to address and resolve customer issues promptly.</p><p>• Assist in test grading and processing, ensuring accuracy and efficiency.</p>Receptionist<p>We are offering a contract employment opportunity for a Receptionist in New York. This role involves handling department reservations and answering calls for multiple locations. You will also be involved in various administrative tasks within a team of four.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls, transferring them as necessary across locations including New York, Boston, DC, Chicago, and ATL.</p><p>• Manage department reservations efficiently.</p><p>• Perform internal transfers within the organization.</p><p>• Schedule and maintain conference room reservations.</p><p>• Order and confirm food for various meetings and events.</p><p>• Assist in covering the front desk when required.</p><p>• Use Microsoft Office to send emails and manage administrative tasks.</p><p>• Sort incoming mail and accept deliveries while maintaining phone lists.</p><p>• Handle sensitive and confidential documents with discretion.</p><p>• Communicate effectively with managers and clients regarding job or deadline issues.</p><p>• Participate in additional projects as assigned by the team lead.</p>ReceptionistWe are offering a short term contract employment opportunity for a Receptionist in the bustling city of New York. In this role, you will be the first point of contact in our office, responsible for creating a welcoming environment and ensuring smooth office operations. Your role will include a wide range of tasks, from answering calls and directing mail, to managing visitor requests and keeping the office stocked.<br><br>Responsibilities:<br><br>• Greet visitors, ensuring they feel welcome and assist with their requests<br>• Answer and direct incoming calls efficiently<br>• Handle inbound and outbound mail, ensuring timely pickup and delivery<br>• Prepare the office each day, including restocking the pantry and coffee bar, and prepping the coffee machine<br>• Manage reservations for meeting rooms, ensuring they are booked and prepared for use<br>• Fill in service tickets and maintain the maintenance log to ensure office equipment and facilities are in good working condition<br>• Utilize Google Suite for various administrative tasks<br>• Provide administrative support as neededCustomer Service Representative Associate<p>We are offering a contract employment opportunity for a <strong>Customer Service Representative Associate</strong> in Bronx, New York. The <strong>Customer Service Representative Associate</strong> will be instrumental in providing front office and authorizations support in a healthcare setting. </p><p><br></p><p>Responsibilities: </p><p>· Obtain precertification's authorizations and other referrals as assigned</p><p>· Meet with patients to discuss billing questions collection TOS and other outstanding balances.</p><p>· Validate insurance and other billing information.</p><p>· Presenting data to appropriate parties and partnering to develop resolutions</p><p>· Ability to take and make patient phone calls and assist client front desk operations</p>Customer Service Representative<p>We are seeking a Customer Service Representative to join our team near Rutherford, New Jersey. In the manufacturing industry, your role will be pivotal in managing customer orders and inquiries. As a Customer Service Representative, you will be tasked with the responsibility of maintaining customer accounts and ensuring smooth operations within a high-volume team.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Efficiently process customer orders on a daily basis</p><p>• Manage and maintain customer accounts, ensuring all information is accurate and up-to-date</p><p>• Provide support to a high performing team of customer service representatives</p><p>• Handle a high volume of work, including emails and other correspondence</p><p>• Utilize SAP or similar ERP systems for various tasks</p><p>• Engage in both inbound and outbound customer service calls</p><p>• Participate in data entry tasks and use of Microsoft Excel and Word in daily operations</p><p>• Oversee account management, ensuring customer satisfaction and retention.</p>Customer Service Representative<p>We are seeking a diligent Customer Service Representative to join our team near Clifton, NJ on a contract-to-hire basis. In this role, you will be responsible for maintaining customer satisfaction by addressing their needs and queries efficiently. This role also includes the management of customer accounts and ensuring accurate record-keeping. </p><p><br></p><p>Responsibilities:</p><p>• Handle a variety of customer calls, including commercial and health plans.</p><p>• Efficiently resolve customer issues and inquiries.</p><p>• Ensure accurate data entry and maintenance of customer records.</p><p>• Assist in answering inbound and outbound calls.</p><p>• Handle email correspondence with customers in a detail-oriented manner.</p><p>• Use Microsoft Excel and Word for various administrative tasks.</p><p>• Actively monitor customer accounts and take necessary actions.</p><p>• Provide superior call center customer service.</p><p>• Assist with additional responsibilities as the situation warrants</p>Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team. Based in Hicksville, New York, this role plays a crucial part in our operations, managing customer inquiries, ensuring accurate record keeping, and facilitating smooth data entry processes. This position offers a contract to permanent employment opportunity within our industry.<br><br>Responsibilities:<br><br>• Professionally and promptly address incoming customer calls<br><br>• Uphold outstanding customer service standards within a call center setting<br><br>• Secure accurate and efficient data entry for all customer interactions<br><br>• Manage email communications with customers, providing prompt and suitable responses<br><br>• Handle both incoming and outgoing calls, upholding a high degree of professionalism<br><br>• Use Microsoft Excel and Microsoft Word to keep customer records and process information<br><br>• Accurately input customer orders into the system<br><br>• Arrange appointments for customers when required<br><br>• Supervise and manage customer accounts, implementing appropriate actions as needed.Customer Service Representative<p>We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry, located near Woodland Park, New Jersey. As a Customer Service Representative, you will play a crucial role in managing customer interactions, processing orders, and maintaining an accurate record of customer data. </p><p><br></p><p>Responsibilities:</p><p>• Ensure accurate and efficient processing of customer orders</p><p>• Handle inbound and outbound calls, effectively addressing customer inquiries</p><p>• Maintain a clear understanding of company's customer service policies</p><p>• Update customers on their orders in a timely and detail-oriented manner</p><p>• Maintain a close liaison with shipping partners like UPS or FedEx to track shipping information</p><p>• Efficiently assist with damage reports and take necessary action</p><p>• Utilize Microsoft Excel and Word for data entry and email correspondence</p><p>• Undertake multi-tasking activities, including order entry and inventory management</p>Customer Care Associate<p><strong>Job Title: Customer Care Associate</strong></p><p><strong>Job Summary:</strong></p><p> The <strong>Customer Care Associate (CCA)</strong> is responsible for delivering exceptional customer experiences by addressing inquiries, resolving issues, and ensuring customer satisfaction. As the frontline representative of the organization, the CCA provides accurate information, demonstrates professionalism, and fosters customer loyalty through effective communication and problem-solving. This role requires strong interpersonal skills, a customer-centric approach, and a commitment to continuous improvement.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Deliver high-quality service aligned with company goals to enhance customer satisfaction and loyalty.</li><li>Identify trends and share feedback to improve service delivery and processes.</li><li>Build strong relationships with customers by understanding their needs and delivering tailored solutions.</li><li>Collaborate with Team Leaders and peers to resolve complex issues and enhance the customer experience.</li><li>Adhere to established workflows, scripts, and guidelines to ensure compliance and service consistency.</li><li>Maintain accurate and detailed records of customer interactions in CRM systems.</li><li>Consistently meet or exceed key performance indicators (KPIs), including response time, resolution time, and customer satisfaction.</li><li>Support peers and contribute to a positive team environment by sharing knowledge and best practices.</li><li>Engage in self-development through training, feedback, and coaching to enhance personal performance.</li></ul><p><br></p>Customer Support SpecialistWe are seeking a Customer Support Specialist to join our team in Stamford, Connecticut. This role is in the Manufacturing industry and offers a contract to permanent employment opportunity. As a Customer Support Specialist, you will be responsible for sales support, customer support, logistics support, field service support, and some inside sales work. <br><br>Responsibilities:<br>• Assist customers with their inquiries in a timely manner, ensuring customer satisfaction<br>• Maintain accurate customer records in the CRM database, including current contact information and scope of opportunity<br>• Reach out to customers to obtain updated contact information and stay ahead of turnover<br>• Follow up proactively with existing customers to provide ongoing support and identify new sales opportunities<br>• Coordinate with Technical Customer Support personnel for field service coordination & billing<br>• Process orders and provide lead times & status updates for those orders<br>• Assist the sales team with any required support while they are traveling<br>• Keep track of machine trials and custom payment plans<br>• Complete vendor setups and maintain an organized office<br>• Handle inbound customer inquiries efficiently and quickly.