10 results for Customer Experience Specialist in Boulder, CO

Customer Service Representative Job Overview:We are looking for a detail-oriented and resourceful Customer Service Representative with strong data entry and logistics coordination skills. In this role, you will be responsible for providing exceptional customer support while managing accurate data input and assisting with logistics-related tasks. The ideal candidate will be proactive, organized, and capable of multitasking in a fast-paced environment. Key Responsibilities: Customer Service:<ul><li>Respond promptly to customer inquiries via phone, email, and chat, providing accurate and helpful solutions.</li><li>Resolve customer complaints with empathy and professionalism, escalating issues when necessary.</li><li>Assist customers with placing orders, tracking shipments, and providing status updates.</li></ul>Data Entry:<ul><li>Input and maintain accurate and up-to-date customer and order information in company databases.</li><li>Verify the accuracy of data across systems while identifying and correcting discrepancies.</li><li>Organize and manage large volumes of data in customer relationship management (CRM) software.</li></ul>Logistics Coordination:<ul><li>Collaborate with the logistics team to track and update shipment statuses for customers.</li><li>Monitor delivery schedules and ensure timely communication with customers about delays or updates.</li><li>Support the coordination of warehouse operations, inventory tracking, and shipping processes.</li></ul>

Customer Service Representative We are in the construction/contractor industry, based in Denver, Colorado, 80220, United States, and we're looking for a skilled Customer Service Representative to be a part of our team. Your role will be vital in handling customer inquiries, managing customer accounts, and ensuring the accuracy of customer records. This role offers a short term contract employment opportunity. Responsibilities: • Manage inbound and outbound calls to address customer inquiries • Maintain an accurate record of customer credit applications • Deliver exceptional customer service while handling inquiries • Ensure the accurate and efficient processing of customer credit applications • Exhibit proficiency in data entry tasks • Facilitate email correspondence with customers as necessary • Utilize Microsoft Excel and Word for customer record management • Handle order entries accurately and in a timely manner • Schedule appointments as needed in line with customer requirements • Monitor customer accounts and take necessary actions when required

Accounts Receivable Specialist We are offering a permanent employment opportunity for an Accounts Receivable Specialist in Denver, Colorado. The individual will be part of a dynamic team in the financial industry, working in a fast-paced environment to ensure efficient processing and management of customer credit applications and account records. Responsibilities • Efficiently process daily invoices for customers • Oversee the processing of customer payments and deposits via our online banking system • Handle FedEx and UPS invoicing for Accounts Payable • Reconcile bank statements for both operating account and credit card accounts • Generate drop ship reports and reconcile customer accounts • Execute monthly statements and timely collections calls • Assist with month-end reconciliation and updating of Avalara Tax rates in the operating system • Establish new accounts and conduct credit checks for D& B record • Regularly make collections calls and emails to maintain customer accounts • Provide support in answering phones and transferring them through our online switchboard • Handle any additional tasks assigned to assist the accounting team

Receptionist Professional Services Receptionist Our client, a leading law firm, with an office in downtown hiring is seeking a 5 plus years experienced Receptionist/Office Assistant to help support their office and provide exceptional customer service to clients, guests, and employees. This role is vital to maintaining seamless office operations and fostering strong relationships with attorneys, business professionals, and clients. Key Responsibilities: Answer and direct telephone calls, check voicemails, and assist with client inquiries.Welcome visitors, log their information, and coordinate building access.Schedule and maintain conference room reservations and meeting logistics, including food and AV support.Assist with local arrangements such as restaurant reservations and transportation needs.Maintain a secure and organized reception area and office environment.Collaborate with facility management for maintenance requests and building issues.Perform administrative tasks and other duties as assigned.What You’ll Bring: Outstanding communication and organizational skills.Proficiency with office technology (e.g., Zoom, scheduling software).Ability to manage multiple tasks in a professional environment.Commitment to providing excellent customer service. The firm offers an excellent pay and benefits. If you are qualified for this position, please email your resume to Director, mala.saraogi@roberthalf{dot][com] for immediate consideration!

Legal Billing Specialist Legal Billing Specialist Our client, a well-established and respected organization, is seeking a full-time Billing/Accounting Specialist to join their team. In this role, you’ll play a pivotal part in ensuring the accurate and efficient processing of monthly prebills and invoices for submission to clients. Additionally, responsibilities will include managing accounts payable and coordinating with vendors. The ideal candidate will bring high-level customer service, professionalism, and attention to detail while demonstrating expertise in all aspects of the billing and accounting functions. Key Responsibilities: <ul><li>Prepare, edit, and manage prebills and monthly invoicing with accuracy and timeliness.</li><li>Process accounts payable and liaise with vendors as needed.</li><li>Maintain effective communication with leadership, attorneys, staff, clients, and vendors to ensure smooth billing cycles.</li><li>Process bi-weekly payroll and ensure compliance with best practices and company policies.</li><li>Create, analyze, and present complex reports, summaries, and ad hoc data using advanced technology and software.</li><li>Demonstrate knowledge of Generally Accepted Accounting Principles (GAAP) and apply these standards to daily tasks.</li><li>Troubleshoot and resolve billing issues while proactively following up on pending tasks to meet deadlines.</li><li>Adapt to process changes and demonstrate a willingness to learn new skills and systems.</li></ul> Prior experience in law firm billing processes is advantageous. Familiarity with TABS3 billing/accounting software or equivalent platforms is preferred. Advanced proficiency in Excel, Word, and Outlook, with a strong ability to work with data and generate detailed reports. Our client offers a competitive compensation and benefits plan. If interested, please reach out today at corey.tasker@roberthalf{{dot}} com for immediate consideration!

Receptionist We are on the lookout for a meticulous and personable Receptionist for our operations based in Denver, Colorado. As a Receptionist, your primary role will involve handling a multi-line phone system, offering customer service, and managing data entry and email correspondence. This is a unique short term contract employment opportunity that is integral to our industry's operations. Responsibilities • Efficiently manage a multi-line phone system, ensuring all calls are answered and transferred appropriately. • Provide top-notch customer service, addressing and resolving any customer inquiries that arise. • Carry out data entry tasks accurately, keeping customer records up to date. • Handle email correspondence professionally and promptly, ensuring all communications are attended to. • Maintain a welcoming atmosphere by greeting guests and managing door access. • Oversee the inventory of supplies and maintain kitchen cleanliness. • Undertake small-scale filing projects as needed. • Offer guests refreshments such as coffee, water, or tea. • Utilize Microsoft Excel, Outlook, and Word for various tasks. • Organize files and schedule appointments efficiently.

Bilingual Receptionist Bilingual Receptionist Are you a skilled professional fluent in Spanish with a passion for organization and outstanding customer service? Our client is seeking a Bilingual Receptionist who can provide exceptional administrative assistance and reception coverage while fostering a welcoming and productive environment. This role is integral to supporting daily operations and ensuring seamless communication across various departments. Key Responsibilities:<ul><li>Greet and check in all guests, including contractors and suppliers, with professionalism and efficiency.</li><li>Assist associates who forget their badges by providing temporary access solutions.</li><li>Welcome and check in potential candidates scheduled for interviews, ensuring they feel comfortable and prepared.</li><li>Perform reception-related tasks, including answering phone calls, ordering snacks/lunches for meetings, and completing various administrative duties for all departments within the site.</li><li>Transition from a security-focused check-in process to a full-scale receptionist role that supports site operations and departmental needs.</li></ul>

Accounts Payable Specialist We are offering a contract employment opportunity for an Accounts Payable Specialist in Thornton, Colorado. This role is part of the service industry and requires managing a multitude of tasks related to customer accounts and inquiries. Responsibilities:• Handle full-cycle accounts payable tasks, including both 2 and 3-way matching• Process and pay vendor invoices in a timely manner• Collaborate with internal and external stakeholders to resolve vendor payment issues• Maintain accurate records of vendor accounts and perform routine checks for discrepancies• Respond to inquiries from both internal and external sources promptly and accurately• Process employee expense reports as needed• Set up new vendors and maintain vendor master records• Apply Sales and Use Tax rates when necessary• Assist with both internal and external audits when required• Handle other duties as assigned, maintaining regular and predictable attendance.

Accounts Receivable Clerk Robert Half is partnering with a growing company on an Accounts Receivable Specialist opening in the Denver area. The Accounts Receivable Specialist is responsible for managing and maintaining the company's receivables process, ensuring accurate invoicing, timely collections, and compliance with company policies. Expertise in using Deltek Vantagepoint software is essential for streamlining workflows, generating reports, and maintaining accurate financial records. The ideal candidate is detail-oriented, organized, and capable of managing multiple priorities in a fast-paced environment. Key Responsibilities:Invoicing and Billing:<ul><li>Prepare and issue accurate and timely invoices to clients using Deltek Vantagepoint.</li><li>Ensure compliance with client contracts, billing terms, and internal procedures.</li><li>Address and resolve discrepancies in invoices promptly.</li></ul>Accounts Receivable Management:<ul><li>Monitor and manage the accounts receivable ledger to ensure timely payments.</li><li>Follow up on outstanding invoices through calls, emails, and other communication methods.</li><li>Reconcile customer accounts and resolve payment discrepancies.</li></ul>Collections and Cash Applications:<ul><li>Coordinate with clients to ensure timely payments and minimize aged receivables.</li><li>Accurately apply payments to customer accounts in Deltek Vantagepoint.</li><li>Escalate collection issues as needed and collaborate with internal teams to resolve disputes.</li></ul>This is a growing company that offers room for advancement. After training you are able to work from home a few days a week.

Accounting Manager/Supervisor We are seeking a detail-oriented and experienced Manager of Revenue/Billing and Accounting to lead our revenue operations and accounting processes. In this role, you will oversee billing, revenue recognition, and financial reporting for our SaaS business. You will work cross-functionally with teams including Sales, Customer Success, and Product to ensure efficient and accurate financial operations, compliance with accounting standards, and adherence to SaaS metrics best practices.Key ResponsibilitiesRevenue Management & Billing<ul><li>Manage the full cycle of billing operations, including subscription invoicing, payment processing, and customer account management.</li><li>Ensure accurate revenue recognition in compliance with ASC 606 and other applicable accounting standards.</li><li>Develop and optimize processes for subscription revenue, upgrades, downgrades, and cancellations.</li><li>Monitor deferred revenue schedules and ensure timely revenue reporting.</li><li>Partner with the Product and Engineering teams to ensure seamless integration between billing systems and the general ledger.</li></ul>Accounting & Financial Reporting<ul><li>Oversee month-end close processes related to revenue, billing, and accounts receivable.</li><li>Reconcile revenue and accounts receivable accounts and prepare monthly journal entries.</li><li>Prepare and present accurate revenue and billing reports to senior leadership.</li><li>Assist in preparing financial statements and audit schedules.</li><li>Ensure compliance with relevant accounting regulations and internal controls.</li></ul>Team Leadership & Collaboration<ul><li>Manage and mentor a team of billing and accounting specialists.</li><li>Collaborate with the Sales, Customer Success, and Legal teams to support contract review and non-standard billing scenarios.</li><li>Work with FP& A to forecast revenue and support budgeting processes.</li><li>Serve as the finance lead for billing system implementation and process improvement projects.</li></ul>Compliance & Process Improvement<ul><li>Ensure compliance with tax regulations, including sales and use tax, for SaaS subscription billing.</li><li>Identify and implement opportunities to streamline revenue and billing workflows, leveraging automation where possible.</li><li>Stay current on industry trends and best practices for SaaS accounting and revenue management.</li></ul>This role is located in Denver, Colorado and requires the person to be in the office a few days a week.