Results for It Service Coordinator Jobs in Boston, MA

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Service Operations Coordinator

Marlborough, MA
onsite
Permanent / Full Time
60500 - 70000 USD / Yearly
We are looking for a Service Operations Coordinator to join our team in the Marlborough, MA area. In this role, you will help keep service activities running smoothly by managing quotes, orders, billing-related tasks, and customer payment processing. This position works closely with service teams and customers to support parts coordination, maintain accurate records, and deliver responsive service throughout the order and payment cycle. Responsibilities:• Prepare and manage service-related quotations, customer orders, and billing documentation with accuracy and timeliness.• Enter and apply customer payments in company systems to support order release and service fulfillment.• Respond to customer questions regarding pricing, invoices, parts availability, and expected delivery timelines.• Coordinate the movement of service parts and assist internal teams with updates needed to complete service requests.• Track field part usage and maintain organized records to support operational visibility and planning.• Share service updates with customers when needed, including warranty-related information and completed documentation.• Follow established quality and compliance procedures aligned with applicable internal standards and regulated requirements.• Contribute to workflow improvements that increase efficiency across service operations and related administrative processes.• Keep required training current and provide general support to the broader service organization as business needs evolve.
2026-09-24T00:00:00Z

Patient Care Coordinator

Danvers, MA
onsite
Temporary to Hire
19.7885 - 22.913 USD / Hourly
We are looking for a Patient Care Coordinator to support a busy endocrine practice in Massachusetts. This contract opportunity with permanent potential is ideal for someone who excels at coordinating patient access, maintaining accurate records, and creating a welcoming experience for patients and families. The person in this role will help keep provider schedules organized, prepare visits thoroughly, and serve as a dependable point of contact for administrative and clinical coordination. Responsibilities: • Welcome patients and visitors professionally, answer routine questions, and provide attentive service throughout the scheduling and check-in process. • Coordinate office visits, follow-up appointments, hospital-based services, and outpatient procedures while ensuring timely action on patient needs. • Arrange endocrine-related testing and treatments, including specialized procedures, and place patients appropriately to support efficient provider workflows. • Review provider schedules at the close of each day to confirm follow-up visits have been arranged and address any outstanding scheduling needs. • Gather required records, prepare charts in advance of appointments, and ensure the provider has the necessary clinical information before each visit, evaluation, or procedure. • Process provider-ordered referrals, schedule future testing, and communicate appointment details clearly to patients and internal team members. • Verify patient demographic and insurance information, support pre-certification activities, and maintain confidentiality in accordance with practice policies. • Assist with administrative office tasks such as faxing, copying, filing, mailings, and coordination with external vendors or service partners. • Support patients with required forms, help coordinate medication-related authorization workflows, and alert clinical staff in advance of scheduled injection visits. • Communicate scheduling concerns or operational issues promptly to the provider or team lead and provide cross-training support to other staff when needed.
2026-10-15T00:00:00Z

Customer Service Representative

Pawtucket, RI
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships. Responsibilities:• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.• Prepare pricing quotes and related customer documentation within expected turnaround times.• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.• Review inventory information and customer demand activity to help address availability questions and order status concerns.• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned
2026-10-13T00:00:00Z

Customer service representative

Fitchburg, MA
onsite
Permanent / Full Time
50000 - 52000 USD / Yearly
We are looking for a Customer Service Representative to support order management, customer communication, and account growth for a manufacturing business in Fitchburg, Massachusetts. This role combines strong service skills with administrative accuracy, helping customers receive timely information while ensuring orders, quotes, and related documentation are handled efficiently. The ideal candidate is organized, detail-oriented, and confident working with both customers and internal sales partners to maintain positive business relationships. Responsibilities:• Manage incoming customer orders from entry through fulfillment, monitor progress, and coordinate follow-up to help meet delivery expectations.• Build and maintain customer accounts by identifying opportunities to reconnect with prior clients and support outreach to prospective business contacts.• Strengthen long-term customer relationships by responding to needs promptly and contributing to retention and revenue growth efforts.• Recommend relevant products and additional solutions during customer interactions to encourage expanded sales and referral opportunities.• Work closely with regional sales leaders and sales representatives to address customer requests, resolve order concerns, and support active opportunities.• Review inactive or lost accounts, conduct follow-up communication, and help revive business where appropriate.• Prepare and verify customer information, quotations, and order details to support accurate processing and smooth coordination with shipping.• Handle initial lead response activities, share outcomes with internal stakeholders, and assist with marketing-related follow-up such as samples, mailings, and outreach calls.• Contribute to overall quality standards and provide additional administrative or customer support tasks as needed. For immediate consideration please reach out ASAP to Eric Lebow 508-205-2127 **This role is 100% in office M-F 8-5**
2026-10-01T00:00:00Z

Customer Service Representative

Wilmington, MA
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
Robert Half is recruiting for a Customer Service Specialist role with a rapidly growing manufacturing client in the Wilmington area. This is a permanent role, joining an already established team, with lots of growth opportunity. Our client is looking for a customer service candidate with at least 1 year of professional business to business experience. A Bachelor's Degree is preferred. Responsibilities include preparing quotes, processing orders, and answering more technical questions as needed. This is NOT a call center role, it's a far more strategic customer service function. If interested in, and qualified for the Customer Service Specialist role, please apply ASAP. I'm scheduling interviews soon!
2026-10-01T00:00:00Z

5 results for It Service Coordinator in Boston, MA