<p><strong>Job Summary:</strong></p><p>We are seeking a highly motivated and skilled IT professional with Level 2/3 support experience to join our Systems Support team. The ideal candidate will manage escalated technical issues, provide white-glove support to executives, and ensure smooth IT operations across the organization. This role entails a mix of technical expertise, customer service, and team collaboration.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Escalation Management:</strong> Handle advanced technical issues escalated by other team members, ensuring timely resolution of complex problems.</li><li><strong>Executive Support:</strong> Deliver white-glove IT support to the board of directors, transitioning this responsibility fully over time.</li><li><strong>Application Support:</strong> Support in-house applications tailored to FinTech. Experience within the banking sector is highly desirable.</li><li><strong>ITSM and Ticketing:</strong> Work within the Halo ITSM system to manage tickets, track asset inventory, and build a robust knowledge base for user self-service.</li><li><strong>End-User Support:</strong></li><li>Provide phone support (20-50 calls daily) and handle in-person walk-ups.</li><li>Troubleshoot and resolve M365 and Microsoft Office-related issues.</li><li><strong>Hardware Deployment:</strong></li><li>Image and deploy laptops to end users.</li><li>Manage hardware inventory and asset assignments in Halo ITSM.</li><li><strong>Documentation:</strong> Develop and expand the knowledge base with user-friendly articles, contributing to the migration from Confluence to Halo.</li><li><strong>User Administration:</strong> Perform Active Directory tasks, including account setup, access modifications, and deactivations.</li><li><strong>Software Deployment:</strong> Utilize SCCM for distributing software packages across the organization.</li><li><strong>Networking Basics:</strong> Address Level 1 networking issues, including troubleshooting switches, with the ability to escalate to the networking team when necessary.</li><li><strong>Physical Requirements:</strong> Handle server room tasks and lift up to 50 lbs as needed.</li><li><strong>Offboarding Processes:</strong> Provide support for transitions away from VDI setups (nice-to-have).</li></ul><p><br></p><p><br></p>
Qualifications: <br><br>Bachelor’s degree required<br>Must be a U.S. citizen or permanent resident. <br>Must be self-motivated and a self-starter.<br>2+ years of experience in an information technology role or related discipline required<br>2+ years of experience in a support or service role, actively interacting with customers on a regular basis required<br>2+ years of experience with maintenance and repair of computer hardware required<br>1+ year of project management experience required <br>Microsoft Active Directory applications experience required <br>Business software applications, including Microsoft Office Suite experience required <br>IT Service Management ticketing tool such as ServiceNow, preferred<br>Manufacturing environment, preferred<br>ITIL Foundation, strongly preferred<br>Microsoft Certified Professional, preferred<br>Microsoft Certified Solutions Expert, preferred<br>CompTIA A+, preferred<br> <br><br>Skills: <br><br>Strong customer service orientation<br>Proficiency in English language, including speaking, reading, and writing<br>Ability to apply innovative thinking toward problem resolution<br>Ability to handle sensitive information in a confidential manner<br>Strong written and verbal communication <br>Detail-oriented with excellent organizational and time management <br>Ability to work in a fast-paced environment and manage multiple priorities<br>Willingness to learn and take initiative<br>Self-starter with the ability to work independently, collaboratively, and in a team environment
We are looking for a Senior Help Desk Analyst to join our team in Woburn, Massachusetts, and provide exceptional IT support to our organization. The ideal candidate will possess strong technical skills, leadership capabilities, and experience in managing IT projects. This role requires someone who is proactive, detail-oriented, and capable of working effectively in a dynamic environment.<br><br>Responsibilities:<br>• Provide advanced technical support across various platforms, including technologies from Cisco, Citrix, and Apple.<br>• Manage IT projects utilizing Agile methodologies and tools like Azure DevOps.<br>• Develop and document use cases, functional specifications, and technical requirements.<br>• Collaborate with cross-functional teams to analyze business needs and deliver effective IT solutions.<br>• Configure and maintain computer hardware, software, and mobile devices, ensuring optimal functionality.<br>• Facilitate system deployments and oversee configuration management processes.<br>• Utilize ServiceNow to streamline service requests and improve IT operations.<br>• Offer advisory and consultative services to address complex technical issues and improve operational efficiency.<br>• Train and mentor entry-level help desk staff, fostering skill development and knowledge sharing.<br>• Prepare reports and presentations using Office and Visio tools to support decision-making processes.
We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams.<br><br>Responsibilities:<br>• Deliver prompt and effective support for hardware and software issues in a hybrid work setting.<br>• Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction.<br>• Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance.<br>• Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues.<br>• Maintain accurate records of asset inventory and incident resolutions using standard tools.<br>• Support onboarding and offboarding processes, as well as device lifecycle management.<br>• Ensure timely follow-up and resolution of service tickets and requests.<br>• Troubleshoot and maintain laptops, desktops, docking stations, and printers.<br>• Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms.<br>• Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations.
We are looking for a skilled Real Time Specialist II to join our team in Providence, Rhode Island. In this hybrid role, you will work both from home and on-site, providing critical support to ensure operational efficiency and adherence to service level agreements. This is a long-term contract position offering the opportunity to collaborate with internal teams and external vendors to optimize workforce management within a dynamic environment.<br><br>Responsibilities:<br>• Monitor service queues and agent performance to ensure monthly service level goals are met, addressing real-time issues as needed.<br>• Track agent adherence, identifying and escalating uncaptured absences to the scheduling analyst.<br>• Identify and escalate performance concerns such as long call durations or absent agents to management staff.<br>• Collaborate with vendor managers and vendor support specialists to enhance the efficiency of outsourced operations.<br>• Provide recommendations for schedule adjustments based on observed trends and behaviors.<br>• Build strong relationships with operational supervisors, team leads, and agents to identify opportunities for improving efficiency and satisfaction.<br>• Communicate daily staffing forecasts and service level summaries to operations leadership, recommending adjustments as necessary.<br>• Analyze intraday data to adjust projections for call volumes, durations, and staffing needs using historical trends.<br>• Ensure clear and effective communication with internal customers, fostering strong working relationships.
<p><strong>Job Title: Institutional Digital Engagement Lead</strong></p><p><strong>Location: </strong>Boston, MA (Hybrid – 3 days in-office)</p><p><strong>Employment Type: </strong>12-Month Contract (Potential for Extension)</p><p><strong>Schedule</strong>: Monday–Friday, 8:00 AM – 5:00 PM </p><p><strong>About the Role</strong></p><p>We are seeking a highly collaborative and detail-oriented Institutional Digital Engagement Lead to support the execution of digital marketing programs that drive growth in the institutional business. This role is ideal for a marketing professional who thrives in a fast-paced environment, is passionate about digital innovation, and enjoys working across global teams.</p><p>As a key member of the Global Marketing team, you will help manage and optimize digital channels including email, social media, and web content. You will also play a vital role in ensuring marketing materials meet compliance standards and align with strategic business objectives.</p><p><strong>Key Responsibilities</strong></p><ul><li>Manage and maintain always-on calendars for institutional email (eDM), social media, and website content.</li><li>Oversee the compliance review process for marketing materials including web pages, emails, and thought leadership content.</li><li>Coordinate Workfront requests and ensure accurate, consistent data entry.</li><li>Review and provide feedback on digital content to ensure alignment with best practices.</li><li>Collaborate with global teams to update website content, execute social media campaigns, and develop Marketo email programs.</li><li>Conduct regular website audits to ensure content accuracy and alignment with promotional strategies.</li><li>Develop and deliver performance reports using tools such as MSI, Marketo Analytics, Adobe Analytics, Tableau, and Sprinklr.</li><li>Manage third-party digital advertising programs in partnership with external vendors.</li><li>Conduct quarterly competitive research to identify strategic opportunities.</li><li>Provide project management support including meeting coordination, note-taking, and follow-ups.</li></ul>
<p>We are excited to announce a Tableau Developer/Data Analyst contract opportunity in Quincy, MA. </p><p><br></p><p>Key Responsibilities</p><ul><li>Design, develop, and maintain Tableau dashboards, reports, and data visualizations to support business needs.</li><li>Analyze complex data sets and provide actionable insights to stakeholders.</li><li>Collaborate with cross-functional teams to gather and document business requirements for reporting and analytics projects.</li><li>Ensure data integrity and accuracy through thorough data validation and troubleshooting.</li><li>Assist in defining key performance indicators (KPIs) and reporting metrics.</li></ul><p>Day-to-Day Responsibilities:</p><ul><li>Work with Product Owner (PO) to define and capture requirements.</li><li>Participate in team meetings to gather detailed requirements.</li><li>Collaborate with Development Lead to ensure accurate requirement documentation.</li></ul><p>Project Details</p><ul><li>Project/Initiative: Supports governance function with architecture.</li><li>Contract Duration: 6 months, with potential for extension.</li><li>Work Schedule: EST hours, 8 AM – 5 PM preferred.</li><li>Work Environment: Hybrid (4 days onsite, 1 day remote). Collaboration with teams in the US and China.</li><li>Training: On-the-job training provided.</li></ul>
<p>We are seeking a Technical Support Specialist to join our team in the Software development industry. This position is based in the metro west area. As a Technical Support Specialist, you will be the initial point of contact for incoming phone calls and emails from clients, providing exceptional customer service with your excellent phone and teleconference skills. This role offers a contract to permanent employment opportunity.</p><p><br></p><p>Responsibilities: </p><p>• Provide on-demand software support to clients, answering queries and demonstrating software use</p><p>• Conduct software training sessions </p><p>• Carry out software quality assurance testing</p><p>• Troubleshoot internal software issues and liaise with managers and the development team</p><p>• Utilize your skills in Cisco Technologies, Citrix Technologies, Cloud Technologies, Dell Technologies, Firewall Technologies, Active Directory, Backup Technologies, Computer Hardware, Configuration Management, Customer Service</p><p>• Deliver customer service of the highest standard, handling incoming calls and emails from clients</p><p>• Process and resolve customer inquiries efficiently</p><p>• Monitor customer accounts and take appropriate action when necessary</p><p>• Maintain customer credit records with accuracy and attention to detail.</p>
<p><strong>Content Specialist</strong></p><p><strong>Location:</strong> Boston Preferred (Hybrid Role: 3–4 days in-office per week)</p><p><strong>Contract Type:</strong> One-Year Contract, Potential Extension</p><p><strong>Working Hours:</strong> 8:30 am – 5:00 pm EST</p><p><strong>Overview:</strong></p><p>We are seeking a talented <strong>Content Specialist</strong> with a flair for storytelling and expertise in financial services marketing. The ideal candidate will bring a keen understanding of investment management topics, hands-on experience in social media content creation, and the ability to craft platform-specific content that engages retail investors. If you're passionate about breaking down complex financial concepts into digestible, jargon-free content and thrive in dynamic, collaborative environments, we want to hear from you!</p><p><strong>Responsibilities:</strong></p><ul><li>Create compelling, educational, and engaging content tailored to multiple social media platforms, including Meta, LinkedIn, TikTok, and Reddit.</li><li>Simplify complex financial services content into clear and accessible messaging aligned with the brand voice.</li><li>Develop strategies to educate and engage retail investors with thought-provoking storytelling and high-impact copywriting.</li><li>Actively manage and monitor platform-specific content to ensure maximum reach and effectiveness.</li><li>Adapt swiftly to complex challenges, shifting seamlessly from strategic planning to detailed execution when needed.</li></ul><p><br></p>
<p>We are offering an exciting opportunity for a Business Systems Analyst with expertise in Anaplan. As part of our team, you will be responsible for utilizing your analytical skills and knowledge of financial modeling to build and develop complex financial models using Anaplan. The preference is for someone in the Greater Boston are who can come onsite 2-3 days a week but remote is also an option for this role.</p><p><br></p><p>Responsibilities:</p><ul><li>Strong Anaplan model building capabilities with a variety of use cases with focus on FP& A</li><li>Apply your analytical skills to solve business challenges.</li><li>Use analytical software to enhance the efficiency of financial modules.</li><li>Regularly update and monitor customer accounts.</li><li>Process customer credit applications with precision and speed.</li><li>Ensure the maintenance of accurate customer credit records.</li><li>Take necessary actions based on the monitoring of customer accounts.</li><li>Develop complex financial models to aid business decision-making.</li><li>Handle customer inquiries and resolve them effectively.</li></ul>
<p>Our Private Equity client in the Boston Area is looking for a Treasury Analyst to join the team. This is a junior level position for someone with 1+ years of Treasury / Cash Management /Banking experience.</p><p><br></p><p>This role requires 2-3 days per week in office, so you need to live within commuting distance of Boston.</p><p><br></p><p>In this role, you will play a vital part in managing treasury operations, including cash analysis, investor wiring instructions, processing cash transactions, and supporting treasury management processes - all in support of the portfolio and investors. This is an amazing opportunity to both contribute to and learn in a fast-paced PE environment. You will be actively involved in how a top tier PE firm organizes and executes.</p>
<p>Connect with/message Casey Wiggin on LinkedIn for immediate consideration!!</p><p>We are looking for a detail-oriented Analyst to join our team in Bedford, New Hampshire. In this role, you will contribute to investment analysis and financial modeling, supporting key decision-making processes. The ideal candidate will have strong analytical skills and a proactive attitude, ensuring the seamless execution of various financial and administrative tasks.</p><p><br></p><p>Responsibilities:</p><p>• Build and refine complex financial models, including 3-statement models, to support investment decisions.</p><p>• Conduct in-depth analysis of financial statements, cap tables, and deal structures.</p><p>• Prepare investment memoranda and presentation materials for internal committees using PowerPoint.</p><p>• Perform detailed company, industry, and market research to support investment strategies.</p><p>• Monitor grant programs, market trends, and broadband industry developments to inform investment diligence.</p><p>• Develop and maintain highly organized and precise Excel workbooks.</p><p>• Handle administrative tasks such as list building, data entry, and research projects as required.</p><p>• Manage deal folders, organize due diligence documents, and ensure pipeline materials are up-to-date.</p><p>• Collaborate on various ad hoc projects and assignments as needed.</p>
We are excited to partner with one of our clients to find an experienced and detail-oriented Payroll & Compliance Analyst to join their growing team. In this role, your primary responsibility will be the accurate and timely processing of payroll across multiple company codes, with a strong emphasis on state and local tax compliance. You’ll ensure proper calculation of wages, overtime, bonuses, commissions, and deductions, while managing all required tax withholdings, filings, and reconciliations for multiple jurisdictions. A key part of your role will include monitoring compliance with ever-changing federal, state, and local payroll regulations, including year-end reporting requirements. <br> You’ll also manage payroll data integrity, process new permanent, termination, and leave entries, and assist with benefit deduction reconciliations and reporting. In addition, you’ll support the HR and Finance teams with compensation-related reporting and ensure alignment with company policies and labor laws. The ideal candidate will have strong knowledge of multi-state payroll tax compliance, advanced skills in ADP and Excel, and a track record of maintaining confidentiality and accuracy in fast-paced environments. <br> Our client offers outstanding benefits, competitive compensation with bonus potential, and a supportive, collaborative work culture. This is a great opportunity for a payroll detail oriented looking to deepen their expertise in compliance and contribute meaningfully to a well-established organization. <br> For immediate consideration, please contact Dan Duggan at (508) 205-2126.
<p>A dynamic and growing Managed Service Provider (MSP) is seeking a talented <strong>IT Service Coordinator</strong> to join its team. With a strong focus on small- and medium-sized professional services firms. The team is currently experiencing rapid growth, with plans to onboard 5-6 new clients in the coming months, and is looking for a detail-oriented, client-focused coordinator to support these efforts.</p><p>This hybrid position offers an exciting opportunity for someone with MSP experience to take on a critical role working closely with clients, technical teams, and leadership while helping to improve day-to-day operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Client Coordination & Support:</strong></li></ol><ul><li>Act as the main point of contact for clients, ensuring their questions and requests are addressed promptly and effectively.</li><li>Build and maintain strong client relationships, emphasizing exceptional service and satisfaction.</li></ul><ol><li><strong>Project Planning & Management:</strong></li></ol><ul><li>Work with the technical support team to plan and manage IT projects, ensuring they are delivered on time, within scope, and with excellent communication.</li><li>Manage project workflows, communicate deadlines to clients, and oversee task completion.</li></ul><ol><li><strong>Vendor & Administrative Support:</strong></li></ol><ul><li>Handle vendor management and procurement, including service renewals, contracts, and licensing.</li><li>Generate and share quotes for services and projects with clients, ensuring all documentation is accurate and timely.</li></ul><ol><li><strong>Internal Collaboration:</strong></li></ol><ul><li>Partner with the 6-person support team to prioritize and organize client tickets, ensuring smooth operations.</li><li>Liaise between clients and the technical team to clarify questions, provide updates, and ensure expectations are aligned.</li></ul><ol><li><strong>Operational Growth Opportunities:</strong></li></ol><ul><li>Assist in developing and improving internal processes and workflows.</li><li>Take on more operational responsibilities, with opportunities for career growth as the role and company continue to expand.</li></ul><p><br></p>
<p>We are looking for an experienced Information Security Manager to take ownership of the security strategy and implementation for the organization. This hands-on role requires an individual with expertise and attention to detail, along with a deep understanding of security frameworks, who can lead initiatives to strengthen our security posture in a cloud-first environment. Based in Boston, Massachusetts, this hybrid position offers an exciting opportunity to make a significant impact in a dynamic, collaborative setting.</p><p><br></p><p>Responsibilities:</p><p>• Conduct comprehensive gap analyses of current security tools and practices, identifying areas for improvement.</p><p>• Develop and implement security strategies to enhance overall organizational protection against threats and vulnerabilities.</p><p>• Manage and execute hands-on security implementations, including configuration of firewalls, IDS/IPS, and access control systems.</p><p>• Perform vulnerability assessments and audits to ensure compliance with security standards and frameworks.</p><p>• Collaborate with leadership to align security initiatives with business objectives and regulatory requirements.</p><p>• Oversee security operations in a multi-tenant cloud environment, leveraging virtualized servers as necessary.</p><p>• Maintain and optimize security information and event management (SIEM) tools to monitor and respond to incidents.</p><p>• Ensure adherence to industry standards such as NIST 800-53 and other relevant frameworks.</p><p>• Provide expert guidance on authentication protocols, network security, and infrastructure protection.</p><p>• Work closely with IT and risk management teams to address emerging security challenges proactively.</p>
