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9 results for Help Desk Analyst Ii in Boston Ma

Help Desk Analyst <p>Robert Half is seeking a qualified Tier 1 IT Support Analyst to join a Boston-based investment management firm, offering support across a range of hardware and software systems within their investment management firm. This role involves providing first level technical IT support to users, troubleshooting issues, and offering solutions under tight deadlines within the financial industry.</p><p>Key Responsibilities:</p><ol><li>Provide rapid resolution to end-users IT related issues via email, telephone, self-service requests, and in-person interactions.</li><li>Ensure efficient and effective management of incidents via a ticket systems.</li><li>Use Office 365, OneDrive, VPN’s, and basic networking to facilitate effective end-user support.</li><li>Collaborate with IT teams and management to develop and maintain supporting documentation for applications and processes.</li><li>Use Microsoft HyperV, Jamf for MacOS support, Windows PowerShell, and Linux/Mac command line tools in daily operations.</li><li>Participate in training sessions and individual learning to stay updated with the latest IT trends and technologies.</li></ol> Desktop Support Analyst We are eager to bring a Desktop Support Analyst into our team in Cambridge, Massachusetts. This role offers a long term contract employment opportunity in the industry. As a Desktop Support Analyst, you will be integral in maintaining and improving our computer systems, collaborating with different teams to provide efficient solutions, and ensuring optimal performance of our hardware. <br><br>Responsibilities:<br><br>• Ensure the efficient operation of hardware and computer systems, diagnosing and repairing any issues that arise.<br>• Collaborate with both onsite colleagues and remote Service Desk Support teams to effectively address and resolve user concerns.<br>• Utilize the ServiceNow platform to manage and track incidents and requests, maintaining a clear record of all actions taken.<br>• Play a key role in supporting lab and manufacturing operations, ensuring all technological needs are met.<br>• Provide essential networking and infrastructure support, including the installation of WAPS, switches, and other necessary hardware.<br>• Act as a liaison during employee move, add, or change activities, ensuring all computer hardware is properly set up. Desktop Support Analyst <p>Join a growing company with a tech-driven focus. We’re looking for a sharp IT Specialist who knows their way around Point of Sale (POS) systems. If you’re the kind of person who gets excited about troubleshooting, tech upgrades, and making things run smoothly behind the scenes, you might just be the hero we need.</p><p><strong>What You’ll Do:</strong></p><ul><li>Provide technical support for POS systems (installation, configuration, troubleshooting).</li><li>Diagnose and resolve hardware, software, and network issues</li><li>Collaborate with vendors and partners to implement system updates and enhancements.</li><li>Assist with database management and security protocols related to POS systems.</li><li>Ensure the smooth day-to-day operation of all IT systems, including networks and telecommunication.</li><li>Develop and maintain technical documentation for end-users and internal teams.</li><li>Offer remote and on-site support to retail locations as needed.</li><li>Perform system backups and disaster recovery procedures.</li></ul><p><strong>What You Bring:</strong></p><ul><li>Experience in supporting and troubleshooting Point of Sale (POS) systems.</li><li>Strong understanding of networking, application, and hardware configurations.</li><li>Knowledge of retail or hospitality industry IT environments is a plus.</li><li>Excellent problem-solving skills and the ability to stay calm under pressure.</li><li>Good communication skills to explain tech issues to non-techy people (and keep them calm too).</li><li>Ability to juggle multiple priorities and work independently or in a team.</li><li>Relevant certifications (CompTIA, Cisco, or similar) are a bonus.</li></ul><p><strong>Perks:</strong></p><ul><li>Competitive salary with room for growth.</li><li>Friendly and tech-savvy environment.</li><li>Opportunities to flex your skills and innovate in a dynamic company.</li></ul><p><br></p> Service Desk Engineer <p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol> Systems Analyst We are offering an exciting opportunity for a Systems Analyst to join our team, located in Boston, Massachusetts. In this role, you'll be designing, implementing, and managing IT systems in alignment with business objectives and security standards. You'll be engaging with different levels of workforce, handling tasks ranging from installations, repairs, to preventative maintenance on various devices and software. This role also involves project management, system support, and troubleshooting.<br><br>Responsibilities:<br>• Design and implement scalable IT systems<br>• Manage IT-related projects efficiently and effectively<br>• Provide support and ensure alignment with business objectives and security standards<br>• Engage with all levels of workforce, from C-level to on-site staff<br>• Handle installations, repairs, and preventative maintenance on desktops, laptops, servers, networking devices, and related software<br>• Diagnose mechanical, hardware, software, and system failures<br>• Work on gathering requirements and creating architectural models<br>• Provide ongoing system support, including troubleshooting network issues<br>• Use Microsoft, Microsoft Azure, MDM Technologies, and Zoom for various tasks<br>• Maintain high level of accuracy in resolving tickets. Sr. Market Intelligence Analyst <p>Sr. Market Intelligence Analyst with 4+ years of relevant experience needed for a full-time, fully onsite position with our client located on the North Shore (Massachusetts). This is a true consumer insights position so you will be conducting market and data mining research to create and tell stories. PowerBI and Tableau are preferred skills. Salary is up to 90K + 7.5% bonus.</p><p><br></p><p><strong>Overview:</strong></p><p>The Senior Market Intelligence Analyst delivers advanced analytics, insightful strategies, and actionable recommendations to drive the company's short-, medium-, and long-term growth goals. This role supports key business initiatives, creates impactful customer presentations, produces analytical tools and reports, and addresses ad-hoc insights requests to empower cross-functional and sales teams nationwide.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and maintain analytical tools and reporting solutions to support strategic growth initiatives.</li><li>Collaborate with executive leadership to support major business priorities.</li><li>Leverage diverse data sources for comprehensive category analysis and ad-hoc project support.</li><li>Identify new business opportunities through competitive intelligence and market data.</li><li>Lead the development of annual budgets and provide insights-driven recommendations.</li><li>Regularly utilize Market & Competitive Intelligence platforms to support strategic decision-making.</li></ul> Software Implementation Analyst <p><strong>Software Sales Representative</strong></p><p>Are you a natural closer with a passion for tech? We’re looking for a <strong>Software Sales Representative</strong> to drive growth, build client relationships, and crush sales targets.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Identify and engage potential clients</li><li>Present and sell software solutions</li><li>Manage the sales pipeline and close deals</li><li>Collaborate with teams to ensure customer success</li></ul><p><br></p><p>Ready to sell the future? Apply now! &#128640;</p> Manager of Tech Support <p>We’re looking for an <strong>Application Support Manager</strong> to lead a team supporting external customers and users of a SaaS platform. You’ll lead a team of support specialists, troubleshoot issues, developer KPIs, and ensure seamless application operations.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Manage and mentor the support team</li><li>Handle escalations and critical incidents</li><li>Collaborate with developers and stakeholders</li><li>Improve system reliability and user experience</li></ul><p><strong>What You Bring:</strong></p><ul><li>Experience in application support team management</li><li>Strong problem-solving skills and tech know-how</li><li>Excellent communication and leadership abilities</li></ul><p>Ready to keep things running like a well-oiled machine? Apply now! &#128640;</p> Business Analyst <p>Are you eager to get your foot in the construction industry? A renown firm in Brighton, MA is hiring a temporary contractor for a 2 month long onsite engagement. </p><p>The role will involve managing customer relations, maintaining accurate records, and resolving inquiries. </p><p><br></p><p>Schedule: Monday- Friday 8am-5pm. Free Parking provided and accessible by mbta.</p><p><br></p><p>Responsibilities:</p><p>• Engage with subcontractors through cold calls and discussions regarding project bids</p><p>• Maintain and update customer records in the CRM system</p><p>• Analyze and manage customer credit applications with a numbers-driven approach</p><p>• Send project plans to subcontractors as per their requests</p><p>• Use Microsoft Excel and Word to track and document business requirements</p><p>• Resolve any customer inquiries or issues in a timely manner</p><p>• Monitor customer accounts and take appropriate actions when necessary</p><p>• Maintain a strong knowledge of accounting or finance principles to assist in role</p><p>• Ensure all data and information is kept accurate and up-to-date.</p>