14 results for Customer Service Representative in Boston, MA

Customer Service Representative We are offering a long-term contract employment opportunity in the Utilities industry at Concord, New Hampshire for a Customer Service Representative. In this role, you will be chiefly involved in maintaining customer relationships by processing their applications, keeping precise customer records, and addressing customer inquiries. You will also be expected to oversee customer accounts and take necessary actions. Responsibilities: • Efficiently manage customer issues and ensure timely resolution.• Foster a positive work environment by communicating effectively with the department and cross-functional areas.• Provide prompt, precise, and courteous service to customers consistently.• Handle inbound calls from customers and ensure their needs are met.• Utilize Customer Relationship Manager (CRM) tools for maintaining customer relationships.• Manage billing-related tasks and queries from customers.

Client Services Representative We are offering an exciting opportunity for a Client Services Representative in Methuen, Massachusetts, United States. As a Client Services Representative, you will act as a bridge between our customers and our credit union, addressing multiple financial needs. You will also support various operation management activities and administrative tasks. Responsibilities • Facilitate communication between credit union and members • Assist with the establishment of new memberships • Manage and maintain account details for customers • Oversee consumer and real estate loans processing • Handle debit card fraud issues and manage IRA accounts • Support the operations manager in supervising the teller line and cash management activities • Resolve customer issues in a timely and effective manner • Perform various administrative tasks including general ledger postings and report preparation • Promote credit union products to members • Utilize computer programs and CRM to manage customer interactions • Answer inbound calls in a detail oriented and courteous manner • Use Spanish language skills to assist Spanish-speaking customers • Maintain NMLS registration and adhere to its guidelines.

Front Desk Coordinator We are offering a short-term contract employment opportunity for a Front Desk Coordinator based in Marlborough, Massachusetts. This role lies within the industry and requires on-site presence. As a Front Desk Coordinator, you will be the first point of contact for our clients and visitors, ensuring a smooth operation of the front desk area. Responsibilities: • Facilitate a warm and detail-oriented reception to guests upon their arrival • Manage multi-line phone system and email correspondence for efficient communication • Oversee the process of guest check-ins to their respective rooms • Uphold the organization and cleanliness of the workspace • Provide comprehensive administrative support when needed • Utilize Microsoft Excel, Microsoft Outlook, and Microsoft Word for various tasks • Perform data entry tasks with precision and accuracy • Employ strong interpersonal skills for effective customer service • Handle concierge services as per the guests' requests • Organize files and documents in a systematic manner.

Customer Experience Specialist We are seeking a dedicated Customer Experience Specialist to join our team in the industry located in Nashua, New Hampshire. As a Customer Experience Specialist, your role will involve managing customer requests, maintaining comprehensive customer records, and addressing customer inquiries. This role offers a contract to permanent employment opportunity. Responsibilities: • Respond to inbound calls and assist customers with their queries • Process customer orders received from the B2B department • Use CRM to keep accurate and updated customer records • Efficiently handle back office administrative tasks • Effectively manage billing functions and backorders • Ensure all customer interactions are properly documented • Collaborate with other team members to enhance customer experience • Identify and report any customer issues or complaints to the supervisor • Continually strive to improve customer service processes and procedures • Keep customer information confidential in accordance with company policy.

Operations Manager We are offering a long term contract employment opportunity for an Operations Manager in Warwick, Rhode Island. The chosen candidate will be responsible for managing daily operations, maintaining a customer service mindset, and making recommendations to senior management. Responsibilities:• Implement and oversee goals and objectives set by the department head• Coordinate, schedule, and document all department training activities• Maintain enforcement of established safety and security practices and policies• Provide primary response during airport incidents from the Airport Emergency Operations Center• Review complaint reports and conduct necessary follow-ups• Supervise the preparation of all court-related documents, including complaints, warrants, and subpoenas• Act as the Police Department's representative in coordinating with federal jurisdictions for U.S. Code violation matters• Assist in the preparation of the department's budgets• Respond to emergency calls as necessary• Formulate plans to ensure proper staffing coverage of the Police Department• Assist in the procurement of supplies and materials for the Police Department

Receptionist We are accepting applications for the role of a Receptionist based in Brockton, Massachusetts. The chosen candidate will be the first point of contact for our visitors and will be tasked with managing a multi-line phone system, among other duties. This role offers a long-term contract employment opportunity. Responsibilities: • Acts as the initial contact for all visitors, providing exceptional customer service • Manages a multi-line phone system, ensuring all calls are answered promptly and directed to the correct department or personnel • Handles email correspondence, responding to inquiries in a timely and detail-oriented manner • Enters data accurately, maintaining and updating customer and company records as needed • Organizes files and documents, ensuring easy accessibility and an efficient retrieval system • Schedules appointments and meetings as per request, ensuring optimal utilization of resources • Uses Microsoft Outlook and Microsoft Word to complete tasks and manage communication • Displays excellent interpersonal skills, fostering a positive and collaborative work environment.

Front Desk Coordinator We are on the hunt for a Front Desk Coordinator based in Boston, Massachusetts, 02110, United States. As a Front Desk Coordinator, you will be a pivotal part of our operations, managing front desk activities, coordinating facility services, and organizing meetings and events. This role offers a short term contract employment opportunity. Responsibilities: • Oversee front desk operations to ensure smooth functioning. • Handle incoming calls and redirect them as necessary. • Coordinate and manage meetings and events, ensuring all logistics are in place. • Undertake facility service coordination, ensuring all aspects are managed effectively. • Maintain an organized workspace to facilitate efficient operations. • Use your 'Receptionist Duties' skills to enhance service delivery.

Tax Preparer We are offering a short-term contract employment opportunity for a Tax Accountant in Littleton, Massachusetts. This role is in a hybrid work environment and is part of the financial services industry. Responsibilities: • Prepare and review individual tax returns • Take on business tax preparation tasks, if prior experience is applicable• Operate with minimal supervision, demonstrating a high level of independence• Start work immediately and with confidence• Utilize Lacerte software for tax preparation tasks.

Receptionist We are offering a contract to hire employment opportunity for a Receptionist in Burlington, Massachusetts. As a key member of our team, your role will involve a variety of tasks including managing the front desk, administrative tasks, and handling direct phone calls. Responsibilities:• Oversee the front desk operations and ensure smooth functioning.• Handle receptionist duties, including greeting and directing clients upon their arrival.• Perform data entry tasks to maintain accurate records.• Execute administrative tasks to support office operations.• Manage incoming phone calls, routing them to the appropriate parties.• Maintain a detail oriented and welcoming environment for clients and visitors.

COO - Chief Operating Officer We are in search of a Chief Operating Officer (COO) to join our team in the manufacturing industry based in Leominster, Massachusetts. The COO will be tasked with overseeing all operational aspects of the plant, including compliance with Health & Safety, Environmental, and Quality Values, from order reception to timely delivery of products to customers. This role also includes financial management and profit & loss responsibility for the site, aligning with the division's EBITDA objectives. For immediate interview please contact Victor Muller at 508- 205 2136 Responsibilities: • Oversee the operational strategy, safe operations, operating performance, financial performance, capital deployment, growth initiatives, and day-to-day leadership of the plant.• Implement the operations strategy, organization structure, and processes within the plant.• Direct and coordinate operation activities, ensuring the development and implementation of efficient operations and cost-effective systems to meet the plant's current and future needs.• Handle the financial performance and profit & loss of the site, ensuring compliance with operational, financial, legal, and regulatory requirements.• Lead and manage employees, fostering an inclusive environment where individuals are valued, supported, and challenged to grow in a safe working environment.• Guide, direct, coach, and evaluate the work of the plant management team across operations, production, quality, health, and safety, finance, S& OP, and HR.• Promote a sustainable health and safety culture across the plant and implement division and group-wide programs and initiatives within the plant.• Design and deliver the operational efficiency plan for the maintenance and replacement of tools within the plant.• Drive operational excellence and efficiencies throughout the plant, ensuring KPIs benchmarks and targets are established and managed.• Lead all continuous improvement initiatives (5S, Kaizen, Productivity).• Oversee all plant capital development projects, ensuring thorough proposals, cost-effective procurement, and project success operationally and commercially.• Collaborate with the Supply chain function to support the implementation of the sales and operations planning processes (S& OP) for the plant.• Ensure price costing systems are developed for the sales team to ensure accuracy of pricing in the market.• Manage warehouse operations.• Provide regular, consistent, and transparent communication to all colleagues in the plant, the regional leadership team, and as required ELT members about business activities, potential threats, opportunities, and recommended actions.• Contribute to the development of short to mid-term plans for optimizing the organization, function, or sub-function and the talent required to execute strategies in the job area.• Handle regular performance reviews, manage attendance, disciplinary issues, and procedures as appropriate.• Participate as a member of the labor relations committee.• Uphold and model the company's values.

Associate Director Financial Planning and Analysis Position Overview: The Director of Financial Planning & Analysis (FP& A) will play a pivotal role in driving financial strategy and business performance within the pharmaceutical organization. Reporting to the Chief Financial Officer (CFO), the role is tasked with leading the FP& A function by providing financial insights, forecasting, and data-driven recommendations that influence organizational decision-making. This is a highly visible leadership position that requires a strategic mindset, robust analytical capabilities, and deep experience in the pharmaceutical or life sciences industry. Key Responsibilities: Strategic Financial Leadership: Lead the company's FP& A function, partnering with senior executives to deliver actionable insights that shape the organization’s long-term financial strategy.Budgeting and Forecasting: Oversee the company-wide annual budgeting process and rolling forecasts, ensuring alignment with strategic priorities and business objectives. Manage and continuously improve budget tools, processes, and timelines.Financial Modeling & Analysis: Develop and maintain sophisticated financial models that enhance business decision-making, including profitability analysis, ROI on R& D investments, and scenario planning for new product launches.Operational Support for R& D and Manufacturing: Collaborate with R& D and manufacturing teams to monitor and optimize resource allocation, milestone achievement, and product cost structures.Revenue & Market Analysis: Provide in-depth analysis of product revenues, market trends, and competitor activity to guide commercial strategy. Evaluate pricing models for pharmaceutical products.Business Partnership: Foster active collaboration with functional leaders, including Commercial, Operations, and Regulatory teams, providing financial insights to support decision-making.Board & Executive Reporting: Prepare, analyze, and present financial reports to the C-suite and Board of Directors, including variance analysis, key performance indicators (KPIs), and business outlook.Process Optimization: Identify opportunities to streamline FP& A tools, reporting systems, and processes for enhanced efficiency and accuracy.Compliance & Risk Management: Ensure adherence to healthcare industry financial regulations and reporting standards. Monitor financial risks and advise on mitigation strategies.Qualifications: Bachelor’s degree in Finance, Accounting, or a related field (Master's degree or MBA preferred). CPA or CFA certification is a plus.10+ years of progressive FP& A experience, with at least 5 years in the pharmaceutical, biotech, or life sciences industry.Proven team leadership experience, with the ability to guide and develop high-performing finance professionals.Expertise in financial analysis, budgeting, forecasting, and strategic planning within complex and dynamic business environments.Strong understanding of pharmaceutical R& D cycles, product pipelines, and market dynamics in the healthcare sector.Advanced proficiency with financial planning tools, ERP systems (e.g., SAP, Oracle), and Microsoft Excel; knowledge of visualization tools like Tableau or Power BI is a strong plus. If interested and qualified please send resumes to alexander.morsey@roberthalf !

Director of Payroll We are seeking a Payroll Supervisor/Manager/Director to join our team in Natick Massachusetts. In this role, you will be responsible for managing all operations of the payroll department, processing payroll, maintaining precise records, and acting as the main point of contact for external entities regarding payroll matters. Responsibilities:• Manage the bi-weekly payroll processing to ensure accuracy and efficiency• Prepare and present the final payroll balancing report for approval by the Chief Financial Officer• Keep detailed records for audit of payrolls, ensuring compliance with all legal and regulatory requirements• Forecast cash projections, budgets, and prepare journal entries related to payroll and fringe benefits• Develop and implement effective procedures and internal controls to enhance the efficiency of payroll operations• Act as the main contact for the Office of State Comptroller, facilitating effective communication and cooperation• Serve as a link between the payroll functions and other state agencies, ensuring smooth operations and coordination• Provide comprehensive support to the community on payroll and benefit matters, addressing queries and providing solutions• Utilize Payroll Processing systems, report creation tools, and software such as Excel, PeopleSoft, HR/CMS and MMARS to manage payroll operations• Oversee the payroll department, fostering a team-focused work environment and guiding the detail-oriented development of team members. Skip the line! If you are interested please call me directly 508-205-2127 (Eric Lebow)

Collections Specialist We are partnering with a valued Robert Half client to find a skilled Credit & Collections Specialist to join their growing team. This role offers the opportunity to work collaboratively across departments to manage accounts, ensure timely collections, and build strong customer relationships. The position involves monitoring past-due accounts, running aging reports, coordinating with internal teams to resolve account discrepancies, and maintaining detailed customer notes and records. Responsibilities also include facilitating monthly video calls with territories, processing customer payments and credit applications, and drafting detail oriented correspondence to support effective communication. The ideal candidate will have at least three years of commercial credit and collections experience and be legally authorized to work in the United States. Preferred qualifications include administrative experience in the construction industry, proficiency in Microsoft Word and Excel and strong organizational and critical thinking skills. The ability to interpret purchase orders and contract documents is highly valued. For immediate consideration, please contact Dan Duggan at (508) 205-2126.

Senior Collector We are offering an exciting opportunity for a Senior Collector in the banking industry, based in Milton, Massachusetts, United States. The role involves managing delinquent loan accounts, focusing on protecting the organization's loan assets, supervising collectors, and handling repossessed collateral. This role adheres to the organization's procedures, policies, and legal regulations. Responsibilities: • Communicate with members having delinquent loans to discuss payments and arrange negotiations• Prepare and dispatch written communications regarding delinquent accounts• Keep a meticulous record of collections activities and member interactions• Address credit report disputes and maintain organized files for delinquent members• Monitor bankruptcy filings and assist with loan modifications• Inform co-signers about delinquent accounts and prepare monthly reports on collections• Recommend repossession or foreclosure of collateral and coordinate with legal teams• Ensure accuracy in collection software and complete performance evaluations for the team