14 results for Senior Customer Service Representative in Bloomington Mn
Sr. Customer Service Representative<p>We are in search of a Sr. Customer Service Representative to be based in Maplewood, Minnesota. In this role, you'll be a crucial part of our team, tasked with delivering top-notch support to our customers, introducing meaningful changes to enhance customer experience, and fostering a collaborative, high-performing environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver exceptional customer support, handling escalated customer issues with professionalism and tact.</p><p>• Analyze customer feedback and data to identify trends and areas for improvement.</p><p>• Implement innovative strategies to boost customer satisfaction across all touchpoints.</p><p>• Collaborate closely with cross-functional teams, including marketing, sales, and product development, to ensure the customer's voice is heard and considered in all decisions.</p><p>• Redesign customer service processes as needed to ensure maximum efficiency and effectiveness.</p><p>• Provide guidance and mentorship to less experienced team members, promoting a team-oriented culture.</p><p>• Use CRM software and customer data tools to maintain accurate records and drive data-informed decisions.</p><p>• Foster a high-performing environment, encouraging teamwork and continuous improvement</p>Customer Service Representative<p>We are seeking a Customer Service Representative to join our team in St. Paul, MN. In this role, you will be the first point of contact for customers, handling inquiries, processing orders, and ensuring a seamless customer experience. The ideal candidate is detail-oriented, solution-driven, and thrives in a fast-paced environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, and chat in a professional and timely manner</li><li>Process orders, track shipments, and handle returns or exchanges</li><li>Resolve customer concerns by identifying solutions and escalating issues when necessary</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate with internal teams to improve customer satisfaction</li></ul><p><br></p>Customer Service Representative<p>We are seeking an adaptable and detail-oriented <strong>Customer Service Representative Contractor</strong> to join our client! This role primarily involves order review and quality assurance for internal transactions, as well as communication with customers and departments across multiple channels. The ideal candidate will embody a positive, customer-focused attitude and thrive in a fast-paced environment. <strong>Job responsibilities: </strong></p><ul><li>Order review and quality assurance</li><li>Review and release inner-company production orders within their system</li><li>Ensure all orders are accurate and complete before processing</li><li>Communication across departments and queue management of orders </li><li>Respond to inquiries from customers, Customer Service Representatives (CSRs), and departments about ETAs, backorders, and order statuses</li><li>Facilitate smooth internal communication across teams, primarily via email and occasionally via phone</li><li>Handling inquiries about product availability, inventory, and shipment tracking</li><li>Process direct customer orders and coordinate with plants on shipping/logistics</li><li>Customer engagement</li><li>Support your subset of customers, delivering top-notch service and ensuring their satisfaction</li><li>Maintain professionalism in all interactions—email-heavy, but phone skills are also required</li></ul>Customer Service Representative<p>Robert Half is currently searching for an articulate, highly-skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This Customer Service Representative position is based in a dynamic and fast-paced environment. This is an onsite Customer Service Representative opportunity targeting an individual local to the West Metro area of Minnesota, and is a long-term contract to full-time engagement. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. Responsibilities:</p><ul><li>Handle customer inquiries concerning order status, delivery dates, product specifications, and warranty status</li><li>Proactively communicate with customers to address and resolve sales and service issues</li><li>Collaborate with sales personnel to enhance customer service</li><li>Utilize a CRM for documenting customer interactions, managing customer complaints, and providing customer feedback on process improvements</li><li>Conduct research to resolve issues related to mis-shipments, financial matters, and device history</li><li>Provide internal customer service support to the manufacturing facility by clarifying orders, communicating changes to custom orders, and following up on product delivery commitments</li><li>Fulfill orders for stock products and accessories</li><li>Undertake special projects as assigned.</li></ul>Customer Service RepresentativeWe are offering a long-term contract employment opportunity for a Customer Service Representative in the Health Insurance industry, based in Eden Prairie, Minnesota, United States. In this role, you will be working on processing customer applications, maintaining precise customer records, and handling customer inquiries. Your role also involves monitoring customer accounts and taking suitable action.<br><br>Responsibilities:<br><br>• Efficiently process customer credit applications, ensuring accuracy<br>• Keep customer credit records updated and precise<br>• Handle and resolve customer inquiries in a timely manner<br>• Monitor customer accounts and take appropriate actions when necessary<br>• Utilize skills such as video and R Code<br>• Apply knowledge of HealthCare.gov during customer interactions<br>• Cooperate with offshore teams when needed<br>• Have an understanding of TRICARE and NIS in the context of customer service.Customer Service RepresentativeWe are offering a long-term contract employment opportunity for an experienced Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote, based out of Minneapolis, Minnesota. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base.<br><br>Responsibilities:<br><br>• Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations<br>• Accurately documenting all patient interactions and information<br>• Providing exceptional customer service at all times<br>• Efficiently handling data entry tasks and order entry operations<br>• Corresponding with patients via email as needed<br>• Scheduling appointments for patients<br>• Managing both inbound and outbound calls to resolve patient issues<br>• Utilizing Microsoft Excel and Word for various administrative tasks<br>• Navigating through health care audits, specifically those related to Medicare and Medicaid<br>• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines<br>• Ensuring strict adherence to HIPPA regulations and other privacy laws.Customer Service RepresentativeWe are in the process of expanding our team within the Printing/Publishing industry in Minneapolis, Minnesota. We are seeking a Customer Service Representative who will be responsible for providing high-level customer service support by directly interacting with customers via email and live chat. This role offers a short term contract employment opportunity.<br><br>Responsibilities:<br><br>• Serve customers by managing digital support queue in our systems, focusing on digital subscriptions and products.<br>• Assist in accurately processing and entering customer data and orders.<br>• Address customer inquiries, troubleshoot, and resolve their issues, escalating when necessary.<br>• Provide support to other team members on matters related to digital subscriptions and products.<br>• Monitor customer accounts and take appropriate action as necessary.<br>• Identify and escalate trending issues for further investigation and resolution.<br>• Maintain a high level of proficiency with Microsoft Excel and Word for administrative tasks.<br>• Coordinate and schedule appointments as per customer requirements.<br>• Handle both inbound and outbound customer calls ensuring a high level of customer satisfaction.<br>• Keep an organized record of customer credit applications and maintain accurate customer credit records.Customer Service RepresentativeWe are seeking a Customer Service Representative to join our team in the Healthcare/NHS industry. Based in MINNEAPOLIS, Minnesota, this role offers a contract to permanent employment opportunity. As a Customer Service Representative, you will be responsible for managing customer communications and queries, maintaining accurate records, and adhering to company policies and procedures. <br><br>Responsibilities:<br>• Address and resolve patient inquiries effectively and in a timely manner<br>• Maintain and update patient records with high accuracy<br>• Ensure adherence to company policies and procedures<br>• Provide services to both internal and external customers, exchanging complex and sensitive information<br>• Assist in resolving and/or documenting patient issues as needed<br>• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures<br>• Use company systems to manage customer needs such as appointments, authorizations, claims, invoices, eligibility, benefits, and appeals<br>• Translate oral information into concise and accurate written documentation as per guidelines<br>• Help new or potential members in the choice of Primary Care Physician and provide general information about the medical group<br>• Assist Telehealth Nurses as necessary.Customer Service RepresentativeWe are in search of a Customer Service Representative to join our team within the Healthcare/NHS industry, located in Minneapolis, Minnesota. This role provides a unique opportunity to work from home while serving as a vital link between patients and healthcare providers. Your role will entail processing complex and sensitive information, advocating for patients, and ensuring high-quality service delivery. <br><br>Responsibilities:<br>• Accurately process patient appointments, authorizations, claims, invoices, eligibility benefits, and appeals.<br>• Maintain meticulous records of patient interactions and transactions, documenting details of inquiries, complaints, and comments.<br>• Utilize double monitors for efficient data entry and resource usage while adhering to guidelines.<br>• Support other team members with daily paperwork load to document and resolve patient issues.<br>• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures.<br>• Exhibit superior communication skills that demonstrate commitment to quality care and concern for both internal and external customers.<br>• Provide services to internal and external customers involving the exchange of complex and sensitive information, acting as a patient advocate.<br>• Utilize company systems to resolve customer needs and assist in the choice of Primary Care Providers (PCP).<br>• Assist Telehealth Nurses as necessary and provide general information about the medical group to new or potential members.<br>• Ensure adherence to company's Telecommuter Policy and meet department standards for attendance and performance metrics.Customer Care Advocate<p>We are offering an exciting opportunity in Minneapolis for a Customer Care Advocate involves processing customer applications, maintaining accurate customer records, and resolving customer inquiries. It also involves monitoring customer accounts and taking appropriate action.</p><p><br></p><p>Responsibilities:</p><p>• Advocate for members and employers </p><p>• Answer member questions accurately and promptly</p><p>• Resolve issues via telephone and written correspondence to foster strong relationships with customers and other stakeholders</p><p>• Utilize skills in Data Entry, Microsoft Excel, and Call Center Customer Service to perform tasks efficiently and effectively</p><p>• Maintain knowledge of business processes and operations to provide high-quality service</p><p>• Monitor customer accounts regularly and take appropriate action as needed</p><p>• Maintain accurate customer credit records at all times</p><p>• Process customer credit applications accurately and efficiently</p>Intake/Customer Service Specialist<p>We are offering a long term contract employment opportunity for an Intake/Customer Service Specialist ONSITE in Minneapolis, Minnesota. As an Intake/Customer Service Specialist, you will play a crucial role in maintaining the law firm's relationship with both internal and external clients. Your primary responsibilities will include assisting our team of attorneys, managing client intake on the phone, and delivering high-quality service.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Respond to inbound calls promptly and in a detail-oriented manner</p><p>• Deliver exceptional service via phone to internal and external clients</p><p>• Assist our team of attorneys in a detail-oriented manner</p><p>• Maintain high levels of integrity in all client interactions</p><p>• Manage client intake with a detail-oriented approach</p><p>• Utilize CRM tools for client management</p><p>• Ensure all client correspondence is handled efficiently and effectively</p><p>• Exhibit strong communication skills in all client interactions</p>Customer Experience Specialist<p>We are offering a contract to hire employment opportunity for a Customer Experience Specialist in Maplewood, Minnesota. This role is based on-site and centered around delivering top-notch customer service through various communication channels.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Accurately and efficiently process customer credit applications to maintain a smooth workflow.</p><p>• Ensure detailed records of customer interactions are maintained, contributing to a comprehensive customer management system.</p><p>• Assist with customer orders and returns, ensuring a seamless process for all parties involved.</p><p>• Handle customer inquiries promptly and provide accurate product and policy information, fostering a reliable and trustworthy service.</p><p>• Collaborate effectively with sales and support teams to address customer needs and enhance the overall customer experience.</p><p>• Utilize Microsoft Excel and Word for data entry and other tasks, demonstrating a high level of proficiency in these platforms.</p><p>• Respond to inbound calls from customers with a detail oriented and helpful attitude, embodying the company's high standards of customer service.</p><p>• Proactively identify potential process improvements based on customer feedback, demonstrating a commitment to continuous improvement.</p><p>• Uphold a customer-centric company culture and high detail-oriented standards in all interactions, contributing to a positive workplace environment.</p>Client Services Associate<p><strong>Client Service Associate – Direct Hire Opportunity</strong></p><p>Are you a detailed-oriented professional passionate about supporting client success in the financial services industry? We’re hiring a <strong>Client Service Associate</strong> for a full-time, direct hire position. This role is an incredible opportunity to join a dynamic team and be a pivotal resource for operational and client account management.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Act as the primary contact for client to-dos, inquiries, and questions outside of client meetings.</li><li>Research and resolve complex account issues efficiently.</li><li>Input data to generate financial plans including retirement, tax, estate, and insurance planning.</li><li>Prepare and submit all paperwork for client onboarding, transfers, and money movement, ensuring proper client documentation.</li><li>Master custodial platforms </li><li>Handle tasks like RMD cashiering and account tracking for successful business transfers.</li><li>Foster collaborative success by performing additional responsibilities as needed.</li></ul><p><strong>Preferred Qualifications:</strong></p><ul><li>Familiarity with investment advisory systems.</li><li>Strong critical thinking, problem-solving, and attention to detail.</li><li>Ability to handle confidential matters with professionalism.</li><li>Exceptional written, verbal, and client service skills; team player and self-starter mindset.</li></ul><p>This position is a great fit for professionals eager to grow and contribute within a fast-paced, client-focused environment.</p><p><strong>How to Apply:</strong> Contact <strong>Douglas Rickart</strong> at <strong>612-249-0330</strong> or find him on LinkedIn to discuss next steps. Don’t miss the chance to make an impact with this exciting opportunity—apply today!</p><p><br></p>Client Services Manager<p><strong>Job Posting – Client Services Manager – Wealth Management Industry</strong></p><p><strong> </strong></p><p>Our client, a well established Wealth Management firm, in the Twin Cities is seeking a proven Client Services Manager to join their firm. In this position you will be responsible for Compliance, Operational Management, Business Plan development, new employee onboarding, and other location development responsibilities. This position is essentially providing oversite for the firms continued growth. The position requires a series 9/10 or 24 (or the ability to be licensed quickly), 3+ years’ experience in wealth management and a well-rounded background in the industry. Our client offers a compensation package with a base salary $80,000-$110,000 (depending on experience and licensing), excellent benefits and excellent career development opportunities. If you are interested in joining this small family culture firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided. </p><p><br></p>