18 results for Senior Customer Service Representative in Bloomington, MN

Senior Customer Service Representative We are seeking a highly skilled Senior Customer Service Representative to join our team in St. Paul, MN. This is a 6-month contract-to-hire position offering the opportunity to transition into a permanent role. The ideal candidate will have extensive experience in customer service, excellent problem-solving abilities, and strong communication skills. If you thrive in a fast-paced environment and are passionate about providing outstanding customer support, we encourage you to apply. Key Responsibilities: Serve as a primary point of contact for customers, handling inquiries, resolving issues, and providing solutions promptly and professionally. Process customer orders, returns, and exchanges accurately and efficiently. Maintain detailed and accurate records of customer interactions in the CRM system. Collaborate with internal teams, including sales, logistics, and operations, to ensure seamless customer experiences. Assist in training and mentoring entry level customer service representatives. Monitor and track customer service metrics to ensure service quality and efficiency. Escalate complex customer concerns to management as needed. Stay updated on company products, policies, and industry trends to provide accurate information to customers.

Medicaid Healthcare Customer Service Representative We are seeking a Customer Service Representative Senior to join our team in the Healthcare/NHS industry!. This role offers a long-term contract employment opportunity, where you will be responsible for processing customer inquiries and maintaining precise records. Hiring in Central, Mountain and Pacific time zones only. Medicaid experience is required. Responsibilities:• Efficiently handle and respond to 50-70 inbound calls every day • Tackle inquiries from both members and providers with utmost professionalism • Ensure prompt and accurate disposition of claims • Keep track and provide updates on authorization status • Master and adhere to internal workflow processes within the department • Display empathy and compassion while interacting with customers • Maintain punctuality and reliability for smooth operations • Cater to customers by providing service in different languages such as Spanish, Vietnamese, Farsi, Korean, Chinese whenever necessary • Utilize your knowledge in healthcare and call center environment to deliver quality service.

Customer Service Representative Do you have a passion for helping others and providing exceptional service? Robert Half is seeking a highly motivated Customer Service Representative for an exciting opportunity in the Richfield, MN area. As a Customer Service Representative, you will be responsible for ensuring a positive customer experience by addressing inquiries, resolving issues, and delivering outstanding support in a professional and timely manner.Join a growing team and make a difference by improving the customer experience one interaction at a time! Responsibilities:<ul><li>Handle inbound and outbound calls, emails, and live chat inquiries to assist customers with product or service-related questions and concerns.</li><li>Resolve customer complaints and issues through effective problem-solving and critical thinking skills.</li><li>Deliver accurate information and guidance about products, services, processes, and policies.</li><li>Maintain detailed and accurate records of customer interactions using CRM or other designated software.</li><li>Collaborate with internal teams to ensure resolution of escalated issues.</li><li>Meet or exceed key performance metrics, including response time, resolution time, and customer satisfaction scores.</li><li>Proactively identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Are you passionate about helping people, solving problems, and delivering exceptional customer experiences? We’re looking for a reliable and personable Customer Service Representative to join our growing team in the Twin Cities, MN! This is a fully on-site role, offering you the opportunity to make a direct impact by providing outstanding service to our customers and ensuring satisfaction throughout every interaction. Key Responsibilities:<ul><li>Handle incoming calls, emails, and messages from customers while maintaining professional and friendly communication.</li><li>Assist customers by addressing inquiries, resolving complaints, and providing information about products, services, or policies.</li><li>Process orders, track shipments, and manage customer accounts with accuracy and attention to detail.</li><li>Collaborate with internal teams to ensure timely resolution of customer concerns.</li><li>Maintain customer records by updating account information and documenting all interactions using CRM software.</li><li>Identify customer needs and suggest improvements or add-ons to enhance their overall experience.</li><li>Follow company guidelines and workflows while ensuring compliance with customer service standards.</li></ul>

Customer Service Representative We are offering a contract to hire employment opportunity for a Customer Service Representative in the manufacturing industry in Bloomington, Minnesota. As a Customer Service Representative, you will be in charge of managing customer interactions, resolving service issues, processing sales orders, and providing administrative support. Responsibilities: • Assisting customers with their inquiries regarding order status, product details, warranty information, and more.• Accurately processing and fulfilling orders for stock products and accessories.• Working closely with the sales team to address and resolve sales and service-related issues proactively.• Documenting all customer interactions and actions taken in Salesforce.com.• Investigating and resolving any issues related to mis-shipments, financial matters, or product history.• Providing internal support for the manufacturing facility by communicating with customers for order clarification and necessary changes to custom orders.• Keeping customers updated regarding product delivery commitments.• Undertaking special projects as assigned by the management.• Utilizing your skills in administrative assistance, data entry, written communication, email correspondence, phone system operations, and Office Suite (Excel and Word).

Customer Service Representative We are offering a contract to permanent employment opportunity for a Customer Service Representative in the manufacturing industry, based in the south west, Minnesota metro. This role involves a range of duties related to customer service, administrative assistance, and data entry. Some Saturday's are required. Responsibilities: Proactively communicate with customers to address and resolve any sales or service issues. Utilize their CRM to record customer interactions, distribute customer complaints to the relevant departments, and provide feedback to customers regarding process improvements. Investigate and solve issues related to mis-shipments, financial matters, and device histories. Provide internal support for the manufacturing facility by liaising with customers for order clarification, communicating any changes to custom orders, and following up on commitments made regarding product delivery. Handle customer inquiries concerning order status, delivery dates, product warranty status, product options and specifications, and dispenser referrals. Ensure all stock product and accessory orders are fulfilled efficiently. Undertake special projects as assigned by the management team.

Customer Service Representative Job Overview:We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative We are in the process of hiring a Customer Service Representative based in Shakopee, Minnesota. The role is pivotal to our operations in the sector, providing a unique opportunity to those interested in a long term contract employment opportunity. The job requires a keen focus on customer service and account management. Responsibilities • Efficiently handle and resolve customer inquiries • Monitor customer accounts and execute appropriate actions • Process applications for customer credit with precision • Ensure the upkeep of accurate records pertaining to customer credit • Provide exceptional customer service at all times

Customer Service Representative We are looking for a Customer Service Representative to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.Key Responsibilities:<ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul>

Customer Service Representative Join a leading medical device company that is dedicated to improving patient outcomes through innovative healthcare solutions. Our team is committed to providing superior customer support while delivering high-quality products to healthcare providers and patients. Position Overview:We are seeking a detail-oriented and customer-focused Customer Service Representative for a contract-to-hire role. This is a hybrid position that offers the flexibility to work from home two days a week upon successful completion of training. The schedule is Monday-Friday from 10:30 AM to 7:00 PM, with a rotating Saturday shift every fourth week. This position is ideal for someone who thrives in a fast-paced environment and is passionate about delivering exceptional service in the medical device industry. Responsibilities:<ul><li>Act as the first point of contact for customers, addressing inquiries related to medical devices, including product information, order processing, shipping, and account management.</li><li>Respond to customer emails, phone calls, and online chat inquiries promptly and professionally.</li><li>Assist customers in troubleshooting and resolving issues with medical devices, escalating more complex problems to the appropriate departments when needed.</li><li>Process and track orders, ensuring accuracy and timely delivery to healthcare providers and patients.</li><li>Maintain up-to-date knowledge of the company’s product offerings, policies, and procedures to provide accurate information to customers.</li><li>Work collaboratively with internal teams such as sales, logistics, and quality assurance to resolve customer concerns and improve service delivery.</li><li>Document customer interactions and resolutions in the company’s database accurately and in a timely manner.</li><li>Contribute to team initiatives aimed at improving customer satisfaction and streamlining processes.</li></ul>

Customer Service Representative We are offering a temp to hire employment opportunity for a Customer Service Representative in St Paul, Minnesota. As a Customer Service Representative, you will be at the forefront of our operations, dealing with customer inquiries, booking appointments, and maintaining a smooth workflow within our call center. Responsibilities• Respond to inbound calls from customers and provide excellent service• Handle customer escalations and resolve issues promptly and professionally• Schedule annual maintenance for systems and book appointments as required• Update and maintain accurate and detailed customer accounts• Monitor account statuses and take necessary action for overdue balances• Capture new card information and process payments when necessary• Use data entry skills to maintain records and update account information• Make outbound calls to members as part of customer service strategy• Maintain communication with clients through email correspondence• Use Microsoft Excel and Microsoft Word to manage and organize data related to customer service and account management.

Medicaid Healthcare Customer Service Representative We are offering a long-term contract employment opportunity for an experienced Healthcare Customer Service Representative to join our team. Our industry is healthcare and the role will be fully remote. As a Customer Service Representative, you will be supporting Care Delivery Organizations and assisting a large patient base. Responsibilities: • Fielding inbound calls from patients and addressing their inquiries about eligibility and authorizations• Accurately documenting all patient interactions and information• Providing exceptional customer service at all times• Efficiently handling data entry tasks and order entry operations• Corresponding with patients via email as needed• Scheduling appointments for patients• Managing both inbound and outbound calls to resolve patient issues• Utilizing Microsoft Excel and Word for various administrative tasks• Navigating through health care audits, specifically those related to Medicare and Medicaid• Familiarity with the Centers for Medicare & Medicaid Services (CMS) procedures and guidelines• Ensuring strict adherence to HIPPA regulations and other privacy laws.

Customer Service Representative We are offering a long term contract employment opportunity for a Customer Service Representative. This role is remote and primarily functions within Pacific Time Zones. Responsibilities:• Accurately process patient data, including appointments, authorizations, claims, invoices, eligibility benefits, and appeals• Provide exceptional customer service, demonstrating care and concern for every internal and external customer• Maintain the performance goals established for the position, focusing on patient satisfaction, accuracy, quality, and consistent attendance• Utilize double monitors for data entry and resource use, ensuring adherence to guidelines• Assist other Patient Support Center Representatives and Supervisors with daily paperwork load to resolve and/or document patient issues• Recognize financial, medical, and legal risks based on data collected during customer interactions and follow appropriate procedures• Translate oral information into concise and accurate written documentation per guidelines• Act as a patient advocate, providing services to internal and external customers involving the exchange of complex and sensitive information• Assist new or potential members in the choice of Primary Care Physician (PCP) and supply general information about the medical group• Page clinicians and assist Telehealth Nurses as necessary.

Call Center Are you an effective communicator who enjoys helping customers and resolving issues? Do you thrive in a fast-paced environment where excellent service is prioritized? We’re hiring Call Center Representatives to join our team in the Twin Cities, MN! This is a fully on-site position, where you’ll become an essential part of our team by delivering outstanding customer support and building lasting connections. Key Responsibilities:<ul><li>Handle a high volume of inbound and outbound customer calls, providing professional and friendly assistance.</li><li>Respond to customer inquiries regarding products, services, billing, and account management.</li><li>Troubleshoot and resolve customer issues while ensuring a positive resolution experience.</li><li>Accurately document customer interactions and details using company systems and software.</li><li>Strive to meet and exceed performance metrics, including call response time, resolution rates, and customer satisfaction scores.</li><li>Collaborate with teammates and supervisors to address escalations and identify process improvements.</li><li>Stay informed about company products, policies, and updates to provide accurate information to customers.</li></ul>

Customer Service Do you thrive on delivering exceptional customer experiences? Robert Half is seeking a detail-oriented and professional Customer Service Representative for a promising opportunity in Bloomington, MN. This role is perfect for someone who enjoys problem-solving, communicating with customers, and making a positive impact with each interaction. Join a growing company that values teamwork, innovation, and dedication to high-quality service! Responsibilities:<ul><li>Manage incoming and outgoing customer communications via phone, email, and online channels.</li><li>Resolve customer inquiries, issues, and complaints with professionalism and efficiency.</li><li>Educate customers by providing clear, accurate information about products, services, and company policies.</li><li>Accurately record customer interactions in the company’s CRM system or other designated platforms.</li><li>Work collaboratively with internal departments to resolve escalated issues and ensure customer satisfaction.</li><li>Contribute to achieving departmental performance metrics, including resolution times and customer satisfaction ratings.</li><li>Identify trends or recurring issues and recommend ideas for improving processes and the overall customer experience.</li></ul>

Senior Credit Analyst - Banking Job Posting: Senior Credit Analyst – Community Bank (Twin Cities)Join a growing, multi-branch Community Bank in the Twin Cities as a Senior Credit Analyst! In this role, you will play a key part in assessing borrowers' creditworthiness through comprehensive underwriting and credit analysis. You'll contribute to risk evaluations, financial statement analyses, and loan administration, as well as work closely with relationship managers and the Chief Credit Officer. This is a fantastic opportunity to make a meaningful impact at a dynamic financial institution.Key Responsibilities<ul><li>Prepare detailed and concise credit approval presentations and annual reviews.</li><li>Analyze interim and year-end financial statements, personal financial statements, and tax returns.</li><li>Collaborate with relationship managers to ensure timely completion of financial spreads.</li><li>Assist with month-end reporting, credit workouts, and problem loan reports.</li><li>Participate in the Appraisal Committee by ordering and reviewing appraisals and conducting internal real estate evaluations.</li><li>Perform other relevant duties as assigned.</li></ul>Preferred Qualifications<ul><li>Bachelor’s degree or equivalent experience in the financial analysis field (4–10 years related experience preferred).</li><li>At least 3+ years as a credit analyst, with formal training in credit/cash flow analysis ideal.</li><li>Proficiency in financial analysis software and Microsoft Word and Excel.</li><li>Strong verbal/written communication skills and the ability to handle sensitive financial data with confidentiality.</li><li>Excellent analytical abilities.</li></ul>If you’re a finance professional ready to elevate your career in a fast-paced environment, we'd love to hear from you!Contact: Douglas Rickart at 612-249-0330 or connect with him on LinkedIn. Alternatively, click the application link to apply today.

Client Services Manager Job Posting – Client Services Manager – Wealth Management Industry Our client, a well established Wealth Management firm, in the Twin Cities is seeking a proven Client Services Manager to join their firm. In this position you will be responsible for Compliance, Operational Management, Business Plan development, new employee onboarding, and other location development responsibilities. This position is essentially providing oversite for the firms continued growth. The position requires a series 9/10 or 24 (or the ability to be licensed quickly), 3+ years’ experience in wealth management and a well-rounded background in the industry. Our client offers a compensation package with a base salary $80,000-$110,000 (depending on experience and licensing), excellent benefits and excellent career development opportunities. If you are interested in joining this small family culture firm please contact Douglas Rickart on LinkedIn, call Doug at 612-249-0330 or apply through the link provided.

ServiceNow Admin/Help Desk Liaison In this role, you will be a key player in optimizing and supporting the ServiceNow platform for the organization. As a hands-on team member, you will handle diverse priorities, act as a point of contact for system upgrades, support tickets, and collaborate with external analytics partners. With a combination of technical expertise, adaptability, and strong problem-solving skills, you'll contribute to the improvement and maturity of IT operations. Key Responsibilities:<ul><li>Serve as the go-to expert for ServiceNow upgrades, changes, and internal platform support.</li><li>Collaborate with external partners handling analytics and module setups, ensuring alignment with organizational needs.</li><li>Provide support for ServiceNow tickets not limited to troubleshooting issues or handling enhancement requests.</li><li>Develop strategies to improve efficiency and address system/process gaps proactively.</li><li>Participate in managing customer accounts, coordinating actions with Service Desk, and delivering high-quality support.</li><li>Exhibit strong problem-solving skills, adaptability, and forward-thinking ideas to improve IT operations in a lean and evolving environment.</li><li>Support various operational needs, requiring expertise in ServiceNow ITSM, ServiceNow Applications, and Windows 11.</li><li>Provide knowledge and leadership in addressing system concerns for users.</li><li>Serve as a driver of change, striking a balance between day-to-day tasks and strategic initiatives.</li></ul>Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).