<p><strong>Job Summary:</strong></p><p>We are seeking a dedicated and customer-oriented <strong>Overnight Customer Service Representative</strong> to join our team. In this role, you will handle inbound and outbound customer inquiries, taking approximately 5–25 calls per shift, and provide timely and effective solutions to ensure customer satisfaction. Ideal candidates possess strong communication skills, the ability to work independently during overnight hours, and a commitment to delivering excellent service.</p><p><strong>Responsibilities:</strong></p><ul><li>Manage inbound calls, assisting customers with inquiries, issues, or requests related to [specify product/service].</li><li>Maintain accurate documentation of customer interactions in the system.</li><li>Resolve customer concerns efficiently, escalating complex cases when necessary.</li><li>Collaborate remotely and provide updates to overnight supervisors or team leads.</li></ul>
We are looking for a dynamic Member Services Manager to lead and oversee a cross-functional team dedicated to delivering exceptional service to members. This role is based in Edina, Minnesota, and involves a blend of people leadership, operational management, and administrative responsibilities. The ideal candidate will bring strong supervisory experience, a customer-focused approach, and a commitment to continuous improvement.<br><br>Responsibilities:<br>• Lead, mentor, and develop the Member Services team, fostering a culture of collaboration and attention to detail.<br>• Supervise daily operations, ensuring efficient workflows and seamless service delivery.<br>• Establish and track performance metrics to monitor team effectiveness and adjust strategies as needed.<br>• Promote exceptional customer service by encouraging one-touch resolutions and maintaining a calm, composed demeanor.<br>• Handle escalated member concerns with patience and support, ensuring timely and accurate follow-through.<br>• Collaborate with internal and external stakeholders to improve the overall member experience.<br>• Ensure compliance with membership rules and standards set by regulatory and detail-oriented organizations.<br>• Partner with leadership to update and maintain organizational policies and procedures.<br>• Oversee the accuracy of membership data and reporting in collaboration with database management teams.<br>• Drive the development and implementation of departmental processes to enhance efficiency and effectiveness.
<ul><li>Respond to customer inquiries via phone, email, live chat, or social media in a timely and professional manner</li><li>Resolve product or service problems by clarifying the customer’s complaint, determining the cause, and offering the best solution</li><li>Maintain accurate records of customer interactions and transactions</li><li>Follow communication procedures, guidelines, and policies</li><li>Provide information about products, services, promotions, and warranties</li><li>Escalate unresolved issues to appropriate departments or supervisors</li><li>Assist with processing orders, forms, applications, and requests</li><li>Continuously improve through feedback and training opportunities</li><li>Meet individual and team performance goals and service quality standards</li></ul>
<p><strong>Job Overview:</strong></p><p>We are seeking a dedicated and professional Customer Service Representative for a contract-to-hire opportunity with a prominent organization in Bloomington, MN. This individual will provide exceptional customer service by addressing inquiries related to employee benefits, such as healthcare plans, retirement options, and other related topics. The position requires strong communication skills, attention to detail, and the ability to navigate multiple systems efficiently in a hybrid work environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the main point of contact for employees seeking information about company benefits programs.</li><li>Address inquiries regarding medical, dental, vision, retirement, FSA/HSA accounts, and other employee benefit offerings via phone, email, and online platforms.</li><li>Provide accurate and comprehensive responses to ensure a positive customer experience.</li><li>Troubleshoot and resolve benefit-related issues, escalating complex cases to the appropriate departments as needed.</li><li>Maintain confidentiality and ensure all interactions comply with company policies and applicable regulations.</li><li>Track and document interactions in the company’s CRM system or designated databases for reporting and follow-up purposes.</li><li>Keep up to date on company benefits offerings and changes to ensure the most accurate information is provided to employees.</li><li>Assist with benefit enrollment, changes, and other administrative tasks related to employee benefits.</li></ul><p><br></p><p><br></p>
<p><strong>Job Overview:</strong></p><p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a short-term assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for a <strong>Customer Service Representative</strong> to join our team in St. Paul, MN for a contract to hire assignment. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about providing excellent customer service. The primary focus of this position is to assist customers by answering inquiries, processing requests, and supporting internal teams with administrative tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide friendly and professional customer service via phone, email, and in-person interactions.</li><li>Address customer inquiries, concerns, and complaints in a timely and efficient manner.</li><li>Process orders, returns, and account updates while ensuring accuracy.</li><li>Maintain and update customer records in company databases.</li><li>Assist with data entry, documentation, and administrative support as needed.</li><li>Collaborate with internal teams to resolve customer issues and ensure smooth operations.</li><li>Follow company policies and procedures to ensure compliance and consistency in customer service delivery.</li><li>Identify opportunities for process improvements to enhance the customer experience.</li></ul><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our client in the south west, Minnesota metro. In this Contract-to-Permanent role, you will play a pivotal part in ensuring customer satisfaction by addressing inquiries, managing orders, and resolving issues efficiently. This position offers a unique opportunity to contribute to a dynamic manufacturing environment while utilizing your administrative and communication skills. Responsibilities:</p><ul><li>Respond to customer inquiries regarding order status, delivery timelines, product warranties, specifications, and other related topics.</li><li>Process and fulfill orders for stock products and accessories with accuracy.</li><li>Utilize internal systems to document customer interactions, address complaints, and provide feedback on service improvements.</li><li>Investigate and resolve issues related to mis-shipments, financial discrepancies, and device history.</li><li>Handle special projects and assignments as needed to support operational goals.</li><li>Maintain effective communication with customers through email, phone, and other channels.</li><li>Collaborate with various departments to ensure timely resolution of customer concerns.</li><li>Provide dispenser referrals and product recommendations when necessary.</li><li>Ensure all processes align with company policies and standards for quality service.</li></ul>
<ul><li>Serve as an office ambassador for both employees and visitors.</li><li>Maintain a clean and presentable reception area and client-facing conference rooms.</li><li>Provide consistent coverage at the reception desk.</li><li>Uphold organizational security by following procedures, issuing employee and visitor badges, and maintaining the daily visitor log.</li><li>Oversee general office operations, including maintenance coordination, receiving and distributing mail, ordering office supplies, and supporting overall office functionality.</li><li>Build and manage relationships with building management, vendors, caterers, and internal teams to support daily operations.</li><li>Initiate and follow up on facility repair requests with building management or external vendors until completion.</li><li>Ensure conference rooms, kitchen/pantry areas, and public spaces are clean, stocked, and well-organized.</li><li>Assist with setting up and breaking down large meetings, ordering catering, and organizing internal events.</li><li>Track employee movements within the office, maintain the master seating chart, and manage desk assignments.</li><li>Support executive meetings and internal meeting logistics as needed.</li><li>Provide general administrative and clerical support.</li><li>Perform light lifting as required.</li></ul>
We are looking for an experienced Billing Supervisor/Manager to lead and oversee the Accounts Receivable (AR) Billing team in Saint Paul, Minnesota. This role is critical in ensuring that billing operations are timely, accurate, and aligned with company policies, contractual obligations, and industry standards. The ideal candidate will possess strong leadership skills, expertise in billing processes, and a commitment to delivering exceptional customer service.<br><br>Responsibilities:<br>• Provide strategic leadership to the billing team, promoting best practices and ensuring accurate and timely invoicing.<br>• Oversee daily billing operations, including task assignment, data monitoring, and compliance with company policies.<br>• Collaborate with project managers to prepare, review, and adjust pre-bill documents, ensuring alignment with contract terms.<br>• Manage and resolve complex customer billing issues, acting as a point of escalation for both internal and external stakeholders.<br>• Conduct thorough audits of billing processes to verify compliance with accounting standards and contractual guidelines.<br>• Work closely with corporate accounting to obtain necessary documentation, such as insurance or fringe details, to support billing activities.<br>• Lead initiatives to streamline billing procedures and enhance accuracy, minimizing operational inefficiencies.<br>• Supervise, mentor, and develop a team of billing specialists, fostering a culture of growth and collaboration.<br>• Assist with contract preparation, change orders, and pre-qualifications to support accurate billing.<br>• Participate in cross-functional projects focused on process improvement and organizational efficiency.
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this Contract-to-Permanent role, you will play a key part in assisting employees with their tuition benefits, addressing inquiries, and resolving concerns with professionalism and empathy. This position requires strong communication skills and the ability to handle sensitive conversations while maintaining composure and clarity.<br><br>Responsibilities:<br>• Assist employees in understanding their tuition benefits, including eligibility and funding criteria.<br>• Make outbound calls to explain decisions regarding tuition approvals or denials, ensuring clarity and empathy in communication.<br>• Manage inbound calls to address questions and provide guidance on tuition-related matters.<br>• Navigate cross-functional tasks, collaborating with internal teams to gather information for approvals.<br>• Handle sensitive conversations about denied benefits with professionalism and support.<br>• Adapt to a dynamic work environment where tasks and priorities may shift daily.<br>• Ensure accurate documentation of inquiries and resolutions in the system.<br>• Participate in two weeks of comprehensive training to build knowledge of processes and systems.<br>• Maintain a team-focused approach, assisting colleagues and sharing insights to enhance overall performance.<br>• Balance a high volume of calls efficiently, managing approximately 50 calls per day.
<p>We are seeking a highly organized and proactive Office Manager to join our growing organization. In this position, you will be responsible for overseeing the daily operations of our office, managing administrative tasks, and ensuring a productive and professional work environment. The Office Manager will play a vital role in supporting staff and executives while ensuring the office runs efficiently and smoothly.</p><p> </p><p><strong>Responsibilities:</strong></p><ol><li>Oversee and manage general office operations, including supply inventory, equipment maintenance, and vendor relationships.</li><li>Provide ongoing support to staff and executives, including scheduling, meeting coordination, and operational tasks.</li><li>Supervise and maintain office procedures, ensuring compliance with company standards.</li><li>Greet and assist visitors, vendors, and clients with a warm and professional demeanor.</li><li>Handle inbound and outbound mail, including courier services and document management.</li><li>Organize and manage office events, meetings, conference calls, and team-building activities.</li><li>Prepare, edit, and manage reports, documents, and spreadsheets.</li><li>Ensure the office environment remains organized, clean, and conducive to productivity.</li><li>Oversee the administrative team, align schedules to ensure front desk is always covered, helping with miscellaneous administrative tasks, and ordering office supplies. </li><li>Support all communications, ensuring social media consultants are proactive in their workload. </li><li>Communicating with property and insurance brokers. Retain Vendor relations</li></ol><p><br></p>
<p>Opportunity for an experienced ITSM-certified consultant to lead a relaunch of the service management platform. The consultant will work closely with IT leaders to triage incoming tickets, recommend scalable ITSM standards, and lead the development of a more structured, automated support model. This role will also include facilitating daily standups with customer service team and department managers to align ticket assignments and automation priorities across teams and preparing a Service Desk transition plan that supports operational continuity and future readiness.</p><p><br></p><p>Key Responsibilities:</p><p>• Customer Service Team Management</p><p>o Mange and direct the daily work of 7 customer service specialists</p><p>• Ticket Triage and Workflow Design</p><p>o Analyze current manual ticket assignment processes</p><p>o Lead daily standup with OTC managers on service developments during transition period</p><p>o Recommend prioritization strategies and automation opportunities in ServiceNow</p><p>• ITSM Standards and Governance</p><p>o Define practical ITSM standards aligned with current staffing and maturity levels</p><p>o Develop documentation and best practices for consistent service delivery</p><p>o Collaborate on roadmap for incident, request, change, and knowledge management</p><p>• Service Desk Transition Planning</p><p>o Create individualized transition plans for each Service Desk team member</p><p>o Identify training and role development needs</p><p>o Propose a future-state model for a catalog-driven, automated service operation</p><p><br></p><p><br></p>
We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p>Robert Half is partnering with a large organization to look for a Payroll Specialist to join their team in Shoreview. Under the general direction of the Payroll Processing Manager, performs payroll administration for all monthly, semimonthly, hourly, and supplemental payrolls. The position will be responsible for maintaining employee pay records, preparation for payroll runs, and creates payroll reports; analyzes complex payroll and benefits issues/errors, proposes solutions to address customer needs; acts as a functional expert. Responsibilities will include:</p><p> </p><p>- Processes monthly, semi-monthly, hourly, and supplemental payroll in ADP </p><p>- Maintains employee pay data, records pay data changes from source documents and interprets University policies and procedures, and State and Federal regulations affecting payroll procedures</p><p>- Reports data; reviews and ensures accurate computation of pay, conducts appropriate audits to ensure data integrity and compliance, and coordinates with internal departments as appropriate to resolve discrepancies</p><p>- Responsible for auditing monthly and supplemental payroll reports, and resolutions of complex payroll issues to ensure that accurate data is reflected in the employee database and payments of salary and wages are made in an accurate and timely manner</p><p>- Provides customer service across the four institutions; analyzes and recommends solutions to address customer issues related to payroll</p><p>- Represents the organization by utilizing effective communication and customer service skills to serve customers and provide information and updates on changes and processes; provides helpful information and anticipates needs of organization to keep customers up to date and help them utilize the system</p><p>- Analyze error reports for payroll calculation (monthly, semi-monthly, hourly, and supplemental)</p><p>- Conduct retroactive adjustments for salary/wages, deductions (general and or benefits) or overpayments</p><p>- Process vacation lump sum payments</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration. </p>
<p>We are in search of a motivated client facing Project Manager to join our team in the service industry, based out of Minneapolis, Minnesota, United States. The primary function of this role is to effectively operationalize new business acquired by the Sales Team, ensuring smooth transitions and optimal client satisfaction.</p><p><br></p><p>Responsibilities: </p><p><br></p><p>• Collaborate closely with the Sales Team to understand the needs and expectations of new clients</p><p>• Develop and execute roll-out timelines for onboarding new business </p><p>• Manage contract reviews for new business, ensuring all details are thoroughly understood and addressed</p><p>• Liaise with internal teams and clients</p><p>• Regularly provide updates on project status to all relevant parties</p><p>• Utilize Microsoft Excel to maintain and analyze data relevant to new client programs</p><p>• Ensure accurate and efficient invoice processing and billing for new clients</p><p>• Maintain comprehensive and up-to-date client records.</p>
<p>The AV Account Manager will also be responsible for opportunity management, reporting to the SVP of Sales. He/she is expected to independently and actively seek new clients. While referrals are common, Account Managers are responsible for "filling the sales funnel" on their own and are held accountable for their own prospecting and sales efforts.</p><p>Notwithstanding the independence for prospecting and sales, Account Managers work collaboratively with each other as well as with Marketing, Operations, Finance and other teams to facilitate being able to deliver comprehensive solution proposals to the potential client.</p><p>Primary functions of the AV Account Manager include but are not limited to:</p><p>• Pursue audio visual integration business opportunities for AVX within enterprise corporate space, as well as other potential growth markets. This is accomplished through cold or referred sales calls and meetings, active networking and inquiry, etc.</p><p>• Identify client needs, select appropriate products and solutions to meet or exceed those needs, and propose solutions for client. Deliver and perform follow up activities as needed.</p><p>• Cultivate client relationships by being both responsive and proactive with the client’s key stakeholders.</p><p>• Input customer information into the organization’s client management platform to ensure accurate records and efficient communication between sales staff and company departments.</p><p>• Update sales funnel records (sales stages such as lead follow up, quoting, order processing, etc.) in organization’s client management platform to ensure and report on up-to-date sales forecasts/projections.</p><p>• Document orders accurately to best enable logistics and follow up to ensure timely and effective processing. Collaborate with team for alternative plans if necessary.</p><p>• Working collaboratively others, identify alternative solutions for the client should original ideas/products/solutions not be available.</p><p>• Working collaboratively with service teams, help identify new products/solutions for previous clients who may be facing obstacles due to products obsolescing.</p><p>Account Managers are often required to meet with potential or current clients out of the office, so they are expected to have reliable and business appropriate transportation, proof of valid driver's license and insurance, and a clean driving record.</p><p>Requires pre-employment drug testing, criminal background screening and reference checking; successful candidates will have satisfactory results in all three of those areas.</p><p>If you want to be a part of this dynamic industry and build your career with a company worthy of your talent, the Senior VP of Sales would love to meet you!</p><p><br></p><p><br></p>
<p>Robert Half has an exciting opportunity for an Accounts Receivable Clerk at a growing organization on the east side of the Twin Cities! The main duties of this position include full cycle accounts receivable, including making collection calls to consumers and businesses, maintaining cash receipts journal, and reconciling accounts. The ideal candidate will experience with QuickBooks and the ability to easily learn new systems. Based out of the East Metro, the Accounts Receivable Clerk will be a contract position.</p><p> </p><p>Responsibilities:</p><p>- Applies cash receipts in US dollars and other foreign currencies</p><p>- Balances and reconciles general ledger cash account for receipts daily</p><p>- Investigates and resolves customer discrepancies</p><p>- Regularly calls and informs customers of past due accounts</p><p>- Makes inquiries on customer payment status</p><p>- Adheres to company credit and collection standards</p><p>- Coordinates corrective actions w/ customer service for pricing/billing errors</p><p>- Assists w/ accounts payable as needed</p><p>- Maintains detailed records and prepares communications and reports as needed</p><p> </p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call Jordan Lynch at 651-293-3973 for review and consideration. </p>
We are looking for a Finance Business Unit Lead to oversee and drive financial operations for engineering and development projects. This role requires a strategic thinker with strong financial expertise to ensure accurate project financial statements, timely billing, and effective collaboration with project managers and operational leaders. The ideal candidate will play a pivotal role in influencing business processes, training teams, and ensuring profitability across projects.<br><br>Responsibilities:<br>• Collaborate with project managers and engineering teams to ensure accurate documentation of customer purchase orders and project scope agreements.<br>• Drive the creation and timely availability of monthly Estimate-to-Complete metrics, implementing process improvements as needed.<br>• Forecast resource requirements in enterprise systems to maintain reliable revenue backlog and support project estimates.<br>• Develop action plans with project managers for projects requiring overtime or scope adjustments, ensuring customer approvals and gross margin maintenance.<br>• Validate weekly project time entries against the ledger and resolve discrepancies promptly.<br>• Assist with the preparation of client updates and scope change presentations on a regular schedule.<br>• Partner with finance and accounting teams to ensure invoices align with customer requirements and are accurately reflected in project financials.<br>• Prepare and reconcile monthly financial summaries, ensuring alignment with the ledger.<br>• Monitor project revenue, costs, and invoices by phase, addressing inaccuracies in collaboration with relevant teams.
We are offering an exciting opportunity for a Financial Planning & Analysis Manager in Eagan, Minnesota. In this role, you will play a critical part in shaping the strategic direction and financial health of our organization. You will be responsible for leading financial planning, analysis, and strategy formation to support our growth objectives and operational efficiency. This role will involve working closely with the executive team to drive business decisions, optimize financial performance, and ensure sustainable growth.<br><br>Responsibilities:<br><br>• Lead both long-term and short-term financial planning, which includes budgeting, forecasting, and allocating investment capital, to optimize resource distribution.<br>• Conduct strategic analysis and support business development efforts through detailed market and opportunity analysis, financial projections, and strategic analysis.<br>• Monitor and report on changes in the market, including macroeconomics and peer/competitor trends, to enable proactive decision-making.<br>• Develop a high-performing FP& A functionality, serving as a trusted advisor to the executive team and attracting and developing talent for the organization.<br>• Support due diligence, financial analysis, and strategic analysis of partnerships and opportunities, including business development, joint ventures, financial projections, and go-to-market support.<br>• Lead financial modeling and planning analysis, including monitoring forecasts, conducting analysis, and developing a 5-year financial model.<br>• Support the annual budgeting process across the organization through financial modeling and FP& A support.<br>• Develop and support financial and management reporting, which includes enterprise-wide dashboards and key operating result reporting.<br>• Provide strategic, insightful analysis of industry financial results and competitive positioning.
<p>We are looking for an experienced Account Program Manager to join our team in Minneapolis, Minnesota. In this role, you will oversee critical processes and collaborate with various teams to ensure efficiency and alignment with this non-profit organizational goals. The ideal candidate will bring strong strategic planning, problem-solving, and communication skills to deliver exceptional results in a dynamic and focused services environment within the legal industry.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize key processes to align with organizational goals and improve overall efficiency.</p><p>• Collaborate with internal teams and external stakeholders to achieve project objectives and drive success.</p><p>• Develop strategic plans to enhance workflows, meet performance targets, and deliver measurable results.</p><p>• Analyze challenges and data to identify opportunities for improvement and implement actionable solutions.</p><p>• Utilize industry-specific tools and technologies to boost productivity and foster innovation.</p><p>• Communicate effectively through clear and concise verbal and written channels.</p><p>• Adapt to changing priorities and manage multiple projects in a fast-paced environment.</p><p>• Build and maintain strong relationships with clients, customers, and partners to ensure high-quality service delivery.</p><p>• Stay informed about industry trends and engage in continuous learning to enhance skills and knowledge.</p>
<p><strong>Job Description:</strong></p><p>The Office Manager will be responsible for coordinating and overseeing the day-to-day operations of the office to ensure maximum productivity and efficiency. This role requires excellent organizational skills, attention to detail, and the ability to manage administrative tasks while supporting a positive workplace culture</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Office Operations:</strong> Ensure the office runs smoothly by managing office supplies, equipment, facilities, and coordination with external vendors (Source: SG25 US Administrative and Customer Support.docx).</li><li><strong>Administrative Support:</strong> Provide administrative aid to leadership and staff, including scheduling meetings, preparing reports, and handling correspondence (Source: SG25 US Administrative and Customer Support.docx).</li><li><strong>Budget Management:</strong> Monitor and manage office budgets and expenses while implementing cost-effective solutions when necessary (Source: SG25 US Administrative and Customer Support.docx).</li><li><strong>Event Coordination:</strong> Organize company events, meetings, and team-building activities to foster a collaborative atmosphere (Source: SG25 US Administrative and Customer Support.docx).</li><li><strong>Team Management:</strong> Supervise office support staff, ensuring high-quality performance and professional development opportunities (Source: SG25 US Administrative and Customer Support.docx).</li><li><strong>Compliance:</strong> Ensure the office complies with workplace and safety regulations at all times (Source: SG25 US Administrative and Customer Support.docx).</li></ul><p><br></p>
We are looking for an experienced Data Engineer to take on a leadership role in designing, deploying, and managing scalable AI platforms and cloud-based infrastructure. This is a contract position based in Eagan, Minnesota, with the potential for future conversion to a permanent role. The position requires a hybrid work schedule, with two in-office days per week (Tuesdays and Wednesdays).<br><br>Responsibilities:<br>• Lead the engineering and operations of AI platforms, including tools such as Dataiku, OpenAI, and Amazon Bedrock, ensuring optimal performance and scalability.<br>• Automate deployments, upgrades, and scaling processes for AI services to meet evolving business needs.<br>• Govern and secure enterprise use of cloud-based APIs, including managing key provisioning, access controls, and compliance with security standards.<br>• Design and maintain cloud infrastructure for AI and data platforms, utilizing tools like Terraform and CloudFormation for infrastructure-as-code.<br>• Collaborate with cross-functional teams to align architectural designs and ensure integrated operations across data platforms.<br>• Monitor and optimize platform performance, availability, and cost efficiency across hosted services.<br>• Implement secure configurations, audit logging, and encryption standards to meet regulatory and compliance requirements.<br>• Partner with Data Science, Analytics, and DevOps teams to enable advanced AI use cases and drive innovation.<br>• Provide support for platform incidents, performance tuning, and user onboarding processes.<br>• Evaluate and integrate emerging technologies to enhance platform resiliency and AI capabilities.
<p>Are you a driven professional looking to make an impact in a dynamic and collaborative environment? We are seeking an experienced <strong>Senior Business Analyst</strong> to support and optimize our internal business processes, with a focus on Salesforce enhancements within key business functions. If you're passionate about leveraging technology to drive operational success and enjoy working with cross-functional teams, this role may be a perfect fit for you.</p><p><br></p><p><strong>Summary</strong></p><p>As a Senior Business Analyst, you will act as a strategic partner to internal teams, gathering and analyzing functional and non-functional requirements for internal products, processes, and strategies. This role primarily centers on customizations and enhancements to Salesforce solutions across sales, account management, client support, contracts, and finance operations.</p><p><br></p><p><strong>Responsibilities</strong>:</p><ul><li>Collaborate with leadership to understand strategic goals, business objectives, and team interactions with Salesforce.</li><li>Support functional business analysts by resolving complex Salesforce lead-to-cash issues.</li><li>Evaluate how new go-to-market models impact Salesforce lead-to-cash processes.</li><li>Identify operational bottlenecks and gather business requirements for Salesforce improvements.</li><li>Collect end-user feedback to facilitate continuous product enhancement.</li><li>Develop and align Salesforce enhancement roadmaps with organizational objectives.</li><li>Partner with Information Systems teams to conduct user acceptance testing and make release readiness decisions.</li><li>Build strong relationships across functions and align updates with other team members’ initiatives.</li><li>Support ad hoc projects and contribute to additional strategic initiatives as needed.</li></ul><p><br></p>
We are looking for an Administrative Assistant to join our team in Minneapolis, Minnesota. This long-term contract position offers the opportunity to play a key role in managing client relationships and ensuring smooth operations. The ideal candidate will bring exceptional organizational skills and a proactive approach to client communication.<br><br>Responsibilities:<br>• Serve as the primary manager for company software, ensuring seamless integration with bookkeeping systems.<br>• Support business development efforts by coordinating client communications and managing proposal workflows.<br>• Oversee the client onboarding process, including account setup and team introductions.<br>• Collaborate with internal teams to ensure client needs are met in line with service agreements.<br>• Regularly assess and address client requirements, both remotely and in person, to maintain satisfaction.<br>• Respond promptly to client inquiries and resolve issues, particularly during high-demand periods.<br>• Lead the development of customized solutions to address client challenges, coordinating input from various team members.<br>• Build and nurture strong relationships with key personnel within assigned client accounts.<br>• Manage account renewals and meet strategic objectives, ensuring alignment with company goals.<br>• Maintain organized records and oversee the accuracy of client data within company systems.
<p>We are looking for an experienced Accounting Manager to lead and oversee the financial reporting and accounting operations for our client, a Financial Services firm in Minneapolis. This role requires a strategic thinker with a strong background in Financial Services who can collaborate across departments and influence senior leadership. The ideal candidate will bring exceptional problem-solving skills, technical expertise, and a commitment to fostering a positive and productive team environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the preparation and delivery of accurate financial reports, including filings for audit committees and management.</p><p>• Maintain and enhance accounting policies and procedures while conducting technical research to ensure compliance with accounting standards.</p><p>• Manage accounting processes related to investment portfolio activities and transactions.</p><p>• Collaborate with the accounting team to improve processes, cross-train staff, and meet critical deadlines.</p><p>• Lead the monthly financial close process, including general ledger management, consolidations, and variance analysis.</p><p>• Coordinate with external auditors to support audit processes and ensure compliance.</p><p>• Assist investor relations teams with external communications and reporting.</p><p>• Partner with FP& A, Treasury, and Tax teams to update forecasting models using system-generated data.</p><p>• Develop and implement internal controls and draft technical memorandums for new transactions.</p>
