<p>We are looking for a skilled Salesforce Technical Analyst to join our team. </p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support for Salesforce applications, ensuring service level agreements are consistently met.</p><p>• Utilize ServiceNow to manage and resolve support tickets, delivering high-quality solutions to user issues.</p><p>• Collaborate with team members to share knowledge, promote group success, and achieve common goals.</p><p>• Identify opportunities for process improvement and implement solutions to reduce recurring technical issues.</p><p>• Apply critical thinking and problem-solving skills to address complex technical challenges within Salesforce.</p><p>• Assist in the administration and maintenance of Salesforce applications, including Service Cloud.</p><p>• Contribute to training efforts by helping team members enhance their technical skills and system knowledge.</p><p>• Manage time efficiently to meet project deadlines and prioritize tasks effectively.</p><p>• Stay curious and proactive in learning new technologies to improve existing systems and workflows</p>
<p>We are looking for an experienced IT Project Manager to oversee and drive a variety of technology projects. This role requires a blend of project management expertise, business analysis capabilities, and technical support knowledge. </p><p><br></p><p>Responsibilities:</p><p>• Lead end-to-end IT projects, ensuring they are completed on time, within scope, and on budget.</p><p>• Develop and maintain comprehensive project plans, timelines, and progress documentation.</p><p>• Collaborate with business stakeholders to identify and translate requirements into actionable project deliverables.</p><p>• Facilitate workshops and process mapping sessions to align teams on goals and solutions.</p><p>• Coordinate efforts between internal teams and external vendors to ensure seamless project execution.</p><p>• Provide technical support and troubleshooting for system implementations and upgrades.</p><p>• Serve as a liaison between business users and technical teams, ensuring clear communication and issue resolution.</p><p>• Contribute to IT strategy by identifying opportunities for system and process improvements.</p><p>• Stay informed about emerging technologies and recommend innovative solutions.</p><p>• Support IT infrastructure projects as needed to align with organizational objectives.</p>
