30 results for Desktop Support Analyst in Bethlehem, PA

Desktop Support Analyst We are looking for a skilled IT Lead to join our team on a long-term contract basis in Philadelphia. In this role, you will provide hands-on support for IT systems, troubleshoot hardware and software issues, and enhance employee digital experiences. This is an exciting opportunity to collaborate with a forward-thinking IT team and contribute to the delivery of innovative technology solutions. For immediate consideration, please contact Abigail Fox. Responsibilities:• Manage and mentor a small team of IT professionals, fostering collaboration and ensuring high-quality service delivery.• Develop and implement strategies to improve employee digital experiences, focusing on automation and process optimization.• Provide technical support for hardware and software issues, including troubleshooting and resolving complex problems.• Oversee the deployment and maintenance of IT equipment, ensuring smooth onboarding and equipment refresh processes.• Collaborate with vendors to manage outsourced services, negotiate contracts, and monitor service level agreements.• Utilize the ServiceNow platform to ensure efficient and timely resolution of technology-related issues.• Enhance employee digital literacy by designing initiatives that promote the effective use of tools such as the O365 platform.• Work closely with security teams to ensure compliance with data protection policies and implement robust security practices.

Desktop Support Analyst We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls. Responsibilities: • Deliver both remote and deskside support to staff, addressing software, hardware, and network problems. • Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals. • Take charge of managing user accounts and controlling access in Active Directory and O365. • Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools. • Document all troubleshooting steps and IT procedures for future reference within the team. • Collaborate effectively with other members of the IT team to escalate and resolve complex issues. • Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.

Desktop Support Analyst We are offering a short term contract employment opportunity for a Desktop Support Analyst in Philadelphia, Pennsylvania. This role is primarily focused on maintaining and enhancing technology systems in our organization. As a Desktop Support Analyst, you will be expected to handle a variety of responsibilities, ensuring the smooth operation of our technology infrastructure. Responsibilities • Managing the configuration and setup of technology systems including computer workstations, laptops, Chromebooks, printers, LCD projectors, and interactive white boards. • Overseeing the deployment and maintenance of student devices. • Handling work orders as required through the school ticketing system. • Assisting with the preparation of purchase orders for technology equipment and materials, and inspecting and verifying all technology purchases upon receipt. • Installing and maintaining various software products while adhering to all licensing agreements. • Keeping an accurate inventory of the school technology equipment using a central system inventory solution and providing regular inventory and usage reports. • Managing the school's phone system. • Recording service incidents in the central system Help Desk solution. • Identifying and remedying system security vulnerabilities. • Serving as a liaison on technology-related issues. • Maintaining and monitoring Windows servers with Active Directory and all local networks.

Help Desk Analyst We are looking for a dedicated Help Desk Analyst to join our Information Technology team in Princeton, New Jersey. In this role, you will be the first point of contact for resolving technical issues, ensuring smooth operations across office and retail locations. The ideal candidate brings a proactive approach to troubleshooting, excellent communication skills, and a passion for delivering top-notch technical support. Responsibilities: • Manage user accounts, permissions, and group policies using Active Directory and Microsoft 365. • Document support activities and develop user-friendly guides to enhance the knowledge base. • Deploy and configure hardware and software across office and retail environments. • Escalate unresolved technical issues to specialized teams and ensure timely resolution. • Collaborate with system and network administrators on infrastructure and security initiatives. • Provide remote and occasional onsite troubleshooting support, with reimbursed travel as needed. • Maintain effective communication with users to ensure satisfaction and clarity during issue resolution. • Assist in the management of endpoint devices, including configuration and updates. • Monitor and respond to help desk tickets promptly, ensuring minimal disruption to operations.

Help Desk Analyst We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently. Responsibilities: • Diagnosing and resolving hardware, software, and network issues to provide break/fix support • Performing basic Active Directory tasks including password resets and permission updates • Assisting with basic VM troubleshooting and resetting virtual machines • Providing hands-on support to resolve technical problems efficiently • Supporting and training users on IT-related issues and best practices • Maintaining records of system configurations, troubleshooting steps, and IT procedures • Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support • Managing computer hardware and configuration management • Deploying and maintaining Mac Computers and other devices.

Help Desk Analyst We are offering a long term contract employment opportunity for a Help Desk Analyst in the healthcare and social assistance industry, based in Philadelphia, Pennsylvania. This role involves primarily providing support to users across the health system, ranging from corporate users to hospital workers, as well as patient portal assistance. Responsibilities: • Assist users from various departments within the health system with their technical needs.• Provide over-the-phone support to ensure effective and timely resolution of issues.• Manage and resolve patient portal inquiries, such as password resets and navigation help.• Maintain a high level of customer service, embodying a "patient first" approach.• Utilize various software tools, including Microsoft Access and Active Directory, for effective problem-solving and user assistance.• Ensure accurate record-keeping and data management.• Balance work commitments effectively, ensuring no clashes with other schedules.• Engage in continuous learning and adaptation to new technologies and system updates.

Help Desk Analyst • Act as the first line of contact for customers seeking technical assistance via phone, email, or ticketing system, and confirm all necessary information is obtained to resolve customer issues promptly.• Conduct remote troubleshooting using diagnostic techniques and relevant questions.• Document and maintain daily records of data communication transactions, issues, remedial actions taken, installation activities, and log requests and resolutions.• Utilize departmental policies to evaluate if a customer issue can be resolved immediately or if it necessitates escalation.• Monitor trends in requests and communicate with the internal team as appropriate.• Redirect inquiries and requests to other staff or help sources as suitable.• Maintain logs of all account and access-related requests for auditing purposes.• Forge and maintain positive relationships with all internal and external associates.• Provide general IT support, specifically Microsoft Active Directory and Windows.• Display a customer service mindset, and a helpful personality in all interactions

IT Operations Analyst We are inviting applications for an IT Operations Analyst role based in Somerset, New Jersey. Our team is actively involved in the IT industry, where the selected candidate will be expected to respond quickly to technical support requests, develop productive relationships across the organization, interact with major vendors, and work with the information security team. Responsibilities: • Provide prompt technical support to users, resolving issues related to offboarding, onboarding, security access, printing, email, mobile, and network. • Cultivate productive relationships with both technical and functional users to influence the enterprise infrastructure and network architecture. • Collaborate with major vendors and service providers to ensure that business needs are met cost-effectively. • Partner with the information security team to guarantee that the infrastructure and network are secure and risks are mitigated. • Document solutions, develop knowledge articles for user self-service, and suggest improvements to reduce the frequency and severity of common technical issues. • Demonstrate deep knowledge of the Windows operating system and Microsoft Office/365. • Exhibit experience with Active Directory (Azure AD). • Show passion and obsession for delivering the highest levels of quality customer service. • Communicate technical concepts successfully to non-technical people.

Technical Support Manager We are looking for an experienced Technical Support Manager to oversee and deliver exceptional technical assistance to our global clientele. This role involves managing and resolving technical issues, supporting various systems, and ensuring smooth operations for end users across multiple channels. The position is based in Cranbury, New Jersey, and requires a proactive, customer-focused individual with a strong technical background. Responsibilities:• Manage daily technical support operations and resolve support tickets daily with efficiency and accuracy.• Provide assistance to end users across multiple channels, each comprising over 100 users, ensuring seamless interaction and resolution of issues.• Troubleshoot and resolve issues related to Windows, Linux, and Microsoft SQL Server systems.• Support and maintain physical security systems and time and attendance systems to ensure uninterrupted functionality.• Utilize Salesforce as a ticketing platform to manage, track, and resolve customer inquiries.• Collaborate with global teams to provide after-hours support for critical customer needs when required.• Contribute to system optimization by identifying recurring issues and implementing long-term solutions.• Maintain detailed documentation of support activities and resolutions to ensure transparency and knowledge sharing.• Deliver technical expertise to support ongoing projects and initiatives as needed.

UKG Tech Analyst Primary role is to assist and provide technical support to affiliate sites. In addition to assisting in the implementation of new affiliates and upgrades of new releases relative to UKG Time and Attendance and Advanced Scheduler related modules. The person holding this position is viewed as a subject-matter expert. In addition, is responsible to supporting other peripheral interacting applications. He/she is responsible for identifying issues, debugging & providing necessary customizations to applications to support business needs. Essential Functions <ul><li>Technical and Development lead for projects, tasks and production issues.</li><li>Coordinate and work with other third party staff, implementation as well as UKG partners, senior functional analysts in the team and Business analysts as well.</li><li>Provide technical analysis to design application solutions based on functional specifications that will meet identified business functions.</li><li>Program and implement applications/services that meet all design specifications and business functional needs.</li><li>Provide work effort estimates for development and unit testing work related to projects, conversions, interfaces etc.</li><li>Provide day-to-day oversight regarding the development and execution of the interfaces, conversion, archiving and security initiatives</li><li>Assist and mentor other junior technical analysts in the team.</li><li>Deliver effective solutions on time, within budget and in adherence to development and quality standards.</li><li>Complying with the system development life cycle (SDLC) and project management life cycle methodologies by participating in scope assessment, risk and cost analysis.</li><li>Develop technical specifications and modification documentation.</li><li>Coordinate technical support resources (e.g., network infrastructure, hardware, etc.) as defined by supervisor.</li><li>Facilitate appropriate knowledge transfer within the EBIS team as well as business teams.</li><li>Develop and execute test plans and scripts.</li><li>Implement and test configuration changes as directed, write queries and execute SQL scripts.</li><li>Assist in trouble-shooting and resolving customer production issues related tickets and reported application issues.</li><li>Assist in providing on-call support.</li><li>Support the implementation, deployment, and transition to the production system.</li></ul>

Network Technician II We are looking for a skilled Network Technician II to join our team in Philadelphia, Pennsylvania. This is a long-term contract position that involves a mix of hands-on technical support and network administration. The ideal candidate will travel between multiple sites daily, providing exceptional end-user support while also contributing to network-related projects. Responsibilities: • Travel to various locations daily to address end-user and equipment-related issues. • Troubleshoot and resolve hardware and software problems, including issues with Windows-based operating systems. • Provide support for Office 365 and other web-based applications. • Build, configure, and service network equipment to maintain system integrity. • Handle tickets in the PeopleSoft system, ensuring they are resolved efficiently or assigned to the appropriate team. • Assist with network administration tasks, including working on network-related projects. • Deliver excellent customer service and maintain strong communication with end users. • Perform maintenance on networked computer systems, servers, and storage hardware. • Lift and transport equipment weighing up to 50 lbs as needed. • Support the implementation and troubleshooting of Cisco technologies, including routers and firewalls.

Technical / Deskside Support III (Contractor) We are looking for an experienced Technical / Deskside Support specialist to join our team in Cherry Hill, NJ. In this long-term contract role, you will provide hands-on support for computer hardware, software, and network systems while ensuring high-quality service delivery. This position requires a proactive individual with a strong technical skill set and a commitment to customer satisfaction. Must be able to lift up to 50lbs. Computer installations and relocations Responsibilities:• Install, maintain, and repair computer hardware, software, and networking systems, including PCs, laptops, and servers.• Troubleshoot and resolve technical issues for legacy systems, networking devices, and peripherals.• Perform installations, moves, additions, and changes (IMACs) as required to meet client needs.• Provide operational and maintenance support for network products and ensure systems are functioning optimally.• Test and certify PCs, networks, servers, and approved software applications to ensure proper functionality.• Deliver exceptional customer service by addressing issues promptly and advising on preventative maintenance strategies.• Maintain expertise in operating systems such as Microsoft, Linux, and Unix, as well as antivirus and networking software.• Follow up on unresolved issues, escalate when necessary, and take ownership of service delivery tasks.• Develop and maintain a thorough understanding of company service solutions and client-specific procedures.• Lead or assist with smaller project management tasks, ensuring timely and quality execution.

UKG Functional Analyst Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions.Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Manage and maintain key data elements for the effective use of applications in a secure and highly available architecture.</li><li>Develop and communicate a technical vision to address short term and long term solutions</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and define the overall structure</li><li>Provides assistance to other staff members on selected functional and technical issues</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Mentors and trains Sites Field Support associates that take part in Technical support rotations to ensure successful integration into the role.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system.</li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li></ul>

PeopleSoft Functional Analyst The PeopleSoft Functional Analyst provides functional application expertise for various PeopleSoft Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior PeopleSoft Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions. <ul><li>Must understand functional processes and business rules related to the modules being supported.</li><li>Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion.</li><li> Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Schedules and prioritizes with limited input and utilizes project management processes to maintain schedules and deadlines.</li><li> Encourages knowledge sharing among peers and business partners. Actively promotes informal mentor-ships within the team. Maintains visibility to group strategic roadmaps. </li><li>Encourages the creation of system documentation to support the goal of becoming a learning organization.</li><li>Understand PeopleSoft GL Chart Field Combination rules and can build rules based on different chart field combinations.</li><li>Able to reconcile GL data with other PeopleSoft subsystem (Accounts Payable, Purchasing, Asset management etc.)</li><li>Work extensively on merging different health care systems and consolidating them into one integrated system in PeopleSoft. Involve in data mapping, designing the accounting structure, consolidating data and designing financial reports.</li><li>Able to write query to quickly produce data to business/Skate holders and auditors based on the requirements.</li><li>Lead the development of interfaces from various systems to Peoplesoft and Peoplesoft to other system. Making Sure Chart field rules are applied during the interface design to minimize errors.</li><li>Support day to day production issues: troubleshooting, hands - on user support, analysis and recommendation of new processes, process reengineering, process tuning, change management etc.</li></ul>

Product Support Specialist <ul><li>Product Development: Partner with the data science team to conceptualize, develop, and refine cutting-edge data analytics products tailored to specific engineering domains.</li><li>Sales Enablement: Collaborate with the sales team to articulate product value, address customer needs, and drive sales to advanced technical SMEs/PHDs</li><li>Customer Success: Provide comprehensive technical support, training, and onboarding to ensure customer satisfaction and product adoption.</li><li>Market Intelligence: Conduct market research, analyze competitive landscapes, and identify opportunities for product enhancement and expansion.</li><li>Product Documentation: Develop clear and concise product documentation, including user guides, process flows, and use cases.</li></ul>

Peoplesoft Functional Analyst The Senior Functional Analyst provides functional application expertise for various Procure to Pay Modules. This position will provide leadership for reviewing business requirements for data conversion solution designs to ensure that cross-functional teams fully understand the impact of decisions made during requirements gathering. The Senior Functional Analyst will gather and document requirements, confirm setup and configuration, review technical specifications, and may conduct and facilitate design sessions Essential Functions <ul><li>Must understand functional processes and business rules related to the modules being supported. Participate in requirements analysis sessions and develop design specifications for each module they support. </li><li>Understands and maintains knowledge of the system design and build to aid in development of new technologies and solutions. Creates robust Business and Functional documentation to support Technical design, system/user testing and implementations.</li><li>Act as a liaison between functional and technical conversion teams. </li><li>Assist the testing team to execute test scripts that thoroughly exercise the conversion.</li><li>Perform application troubleshooting and problem solving related to conversion. Must be able to handle multiple activities simultaneously, be able to prioritize effectively, and meet overlapping deadlines.</li><li>Must be able to recommend process improvements based upon industry standard in addition to resolving integrated process issues, especially related to conversion.</li><li>Identify, resolve and escalate project issues (when necessary) in a reasonable period of time.</li><li>Develop clear and concise documentation that facilitates repeatable migration of the applications or processes.</li><li>Encourages knowledge sharing amongst peers and business partners. Actively promotes informal mentorships within the team. Maintains visibility to group strategic roadmaps. </li><li> </li></ul>

Business Systems Analyst The salary for this opportunity is 110,000 – 120,000. Benefits include Dental insurance, Medical insurance, 401(k) and Vision insurance My client, a transportation company in the Princeton area, has an opportunity for a Business Systems Analyst.<ul><li>Business Systems Analyst reviews, analyzes and evaluates user needs to create systems solutions that support overall business strategies.</li><li>The Business Systems Analyst – Finance is the technical liaison between the Information Technology and Finance Teams having both business and technical expertise. </li><li>Documents system requirements, defines scope and objectives and creates system specifications that drive system development and implementation.</li><li>Develops process documentation and project plans. Creates flowcharts, process maps, and diagrams.</li><li>Supports cross-functional activities and working sessions during projects' design and implementation phases.</li><li>This team member will work on advanced, complex technical projects and business processes to improve operational efficiencies, quality, and services. </li><li>The Business Systems Analyst – Finance will be the subject matter expert in all aspects of Warehousing and Transportation Rating, Invoicing, Collections, and Vendor Payments. This role will also design and support financial integrations between Operational Applications (Warehouse Management Systems and Transportation Management Systems) and our Financial ERP Application.</li><li>Designs and prepares documentation, training materials, and communications supporting new processes. May deliver training to impacted business units.</li><li>Works autonomously.</li><li>Goals are generally communicated in solution or project goal terms.</li></ul>

Salesforce Technical Analyst We are looking for a skilled Salesforce Technical Analyst to join our team in Fort Washington, Pennsylvania. In this long-term contract role, you will play a critical part in enhancing and maintaining our Salesforce platform to support key business functions, including matter management, contract lifecycle management, and sustainability initiatives. This position offers the opportunity to collaborate with multiple business teams and make a significant impact on our real estate and asset management operations. Responsibilities: • Analyze current business processes to identify opportunities for improvement and document functional requirements. • Define and validate measurable acceptance criteria to align with business objectives and stakeholder expectations. • Collect and interpret data to create insightful reports and dashboards for informed decision-making. • Communicate effectively with stakeholders to gather requirements, provide updates, and facilitate workshops. • Manage and configure Salesforce environments, including user management, security settings, and data integrity. • Design and implement custom Salesforce applications using tools such as Lightning App Builder and Flow Builder. • Integrate Salesforce with third-party applications, including DocuSign, Litify, and SharePoint, to streamline workflows. • Develop and maintain key artifacts, such as solution review presentations, user stories, and integration diagrams. • Collaborate with the Salesforce Architect to support initiatives within the Legal Pod. • Implement automation solutions to enhance operational efficiency and manage custom objects, fields, and workflows.

Data Reporting Analyst We are looking for a skilled Data Reporting Analyst to join our team in Hamilton, New Jersey. In this long-term contract role, you will play a vital part in managing IT assets, analyzing data, and overseeing SharePoint site administration. This position requires a combination of technical expertise, attention to detail, and effective communication skills to support various reporting and system management tasks. Responsibilities: • Develop and maintain data reports using tools such as Cognos or Tableau to meet organizational needs. • Create and manage SharePoint sites, collaborating with users to establish site administration and functionality. • Perform detailed data analysis and asset management, ensuring accuracy and integrity in tracking IT assets. • Handle system administration tasks, including user access management, system maintenance, and testing upgrades. • Diagnose and resolve technical issues across systems and applications, providing user support as needed. • Conduct data research projects to support business objectives and generate actionable insights. • Manage ad hoc projects such as maintaining computer inventory, updating Drupal websites, and working with access databases. • Prepare and maintain comprehensive documentation for systems, processes, and user guides. • Provide training sessions to users, ensuring they understand system functionalities and reporting tools. • Collaborate with stakeholders to gather requirements and deliver actionable solutions.

Windows 11 Deployment Technician We are looking for a dedicated Windows 11 Deployment Technician to join our team on a long-term contract basis in Philadelphia, Pennsylvania. In this role, you will play a key part in supporting the deployment of Windows 11 systems, assisting with hardware installations, and addressing technical issues. This is a great opportunity for an entry-level IT candidate eager to gain hands-on experience in a dynamic environment. Responsibilities: • Assist with the breakdown, setup, and installation of computer systems. • Respond to incoming IT support requests and troubleshoot technical issues. • Provide on-site support by transporting and setting up equipment in various locations within the facility. • Collaborate with team members to ensure a smooth migration to Windows 11. • Maintain and update records of hardware installations and technical support activities.

UKG Functional Analyst Member of the Enterprise Business Information Systems Group, specializing in Time and Attendance, Advanced Scheduler, Mobile applications. Required to provide integration support for HCM and other enterprise applications. Provide functional production support to affiliates sites; assist in the implementations of new affiliates, and to assists with upgrades of new releases and other system technical functions. Essential Functions Time and Labor Management Application: <ul><li>Understand the functional capabilities of the applications and supporting infrastructure.</li><li>Work with Business owners to understand business priorities and support the configuration of software to enable supporting processes.</li><li>Work with Payroll Managers to enable key processes leveraging standard application capabilities and configuration.</li><li>Understand and document data model to facilitate analytics.</li><li>Follows IT/departmental standards, procedures, and project documentation requirements</li><li>Analyzes the requirements for programs and configure the modules</li><li>Responsible for the analysis of systems with a focus on internal/external specifications, configurations, testing and documentation</li><li>Provides strategic and operational expertise to business owners and stakeholders to ensure seamless and accurate payroll management.</li><li> </li></ul>Staffing, Scheduling Tools & Clocks <ul><li>Accesses Staff scheduling system to help troubleshoot payroll processing or integrations issues and advises add entries both systems on tables.</li><li>Effectively troubleshoots replicates and develops workarounds for client issues.</li><li>Work closely with UKG Project Managers regarding project status as necessary to ensure all assigned tasks are completed according to schedule.</li><li>Monitors system testing during conversion ensuring accuracy.</li><li>Identifies needs and delivers professional consulting services (potentially fee-based) to client including one or more of the following: Creates complex custom reports, provide Integration support.</li><li>Customizes UKG apps/services or modules to meet users needs by understanding the internal business needs, the resource then makes recommendations and provides solutions to meet these needs.</li><li>Consults with UKG to develop customized training to meet user s needs.</li><li>Ensure timely closure of helpdesk tickets related to UKG system. </li><li>Monitor the software application, document and analyze problems.</li><li>Review the applicable governing regulations (HIPAA, PCI-DSS) to ensure proper program support and maintain documentation for regulatory compliance.</li><li>Troubleshoot, and resolve any reported problems, enable best practices and maintain system documentation.</li><li>Work closely with application development teams and vendors to tune and troubleshoot applications</li><li>Address fully problem management activities such as issue resolution and root cause analysis.</li><li>Complete daily monitoring and maintenance activities of the application. </li><li> </li></ul>

Peoplesoft Functional Analyst The primary role of the PeopleSoft functional analyst is to provide functional expertise to the business areas of Human resources, Payroll and other related applications. Ideally he/she will create business and functional requirement specifications, processes changes and provide recommendations for applicable technology solutions.Essential Functions <ul><li>Supports areas of PeopleSoft system design, conversion from other ERPs, implementation and functionality. Understands functionality of individual modules in addition to the integration / data flow between modules.</li><li>Supports IT peers, business partners in designing and maintenance of applications.</li><li>Troubleshoots and solves PeopleSoft system issues using root cause analysis and identifies permanent fixes.</li><li>Maintains visibility to sustainable PeopleSoft design and implementations through training and research and is able to use experience with interpreting and adapting them to current system designs.</li><li>Appreciates the importance of using delivered PeopleSoft functionality. Plans and implements solutions that rely on delivered configuration as the primary mode of development and recommend customizations only where/when critically necessary.</li><li>Influences business partners and peers to redirect business processes that drive customization's toward delivered technologies.</li><li>Participates in application development plans in support of upgrades, patches and fixes, problem resolution, change requests and enhancements. Acts as a subject-matter expert in configuration, support, testing of related applications.</li><li>Performs any other functions within as demanded by management.</li></ul>

Database Analyst We are in search of a skilled Database Analyst to join our team in Wyomissing, Pennsylvania. In this role, you will be responsible for improving data quality, supporting data mapping activities, and performing root cause analysis. This position offers a long-term contract employment opportunity. Responsibilities: • Improve the quality of data by identifying and rectifying any data inconsistencies or inaccuracies. • Support data mapping activities by connecting business terms to technical data. • Utilize strong SQL skills to manipulate and analyze data. • Create and modify formulas in Excel for data analysis. • Query databases, with a focus on SAP Business Object Web Intelligence. • Analyze data to inform business decisions and strategies. • Trace data issues back to the source for root cause analysis. • Read and understand snowflake views with transformations and joins. • Understand ETL (Extract, Transform, Load) processes and their impact on data quality. • Work independently while also collaborating with team members when needed.

Business Systems Analyst We are in search of a Business Systems Analyst to join our team based in BLUE BELL, Pennsylvania. Your main role will involve offering primary support for essential business applications such as Agiloft, Coupa, NetSuite, SimpleLegal, and Workato. This exciting opportunity offers a long term contract employment opportunity. Responsibilities • Take on the role of primary support contact for business applications including Agiloft, Coupa, NetSuite, SimpleLegal, and Workato, dealing with release testing, enhancement requests, and bug resolution. • Organize bi-weekly meetings with Finance and Legal teams to discuss and prioritize ongoing issues. • Uphold compliance with SOX (Sarbanes-Oxley) requirements by thorough testing, approval processes, and maintaining proper documentation. • Oversee the development, maintenance, and optimization of financial and legal system integrations. • Work in collaboration with different teams to simplify workflows and enhance system efficiency.

Business Systems Analyst We are in search of a proficient Business Systems Analyst to join our team in the insurance industry. The position is based in Central, New Jersey. In this role, you will be expected to collaborate with various teams and stakeholders, analyze and document requirements, and provide ongoing support for implemented systems. Responsibilities: • Engage with business stakeholders to collect, scrutinize, and document requirements.• Convert business requirements into comprehensive functional and technical specifications.• Collaborate intensely with development, QA, and IT teams to guarantee the successful execution of technology solutions.• Conduct data analysis to spot trends and offer actionable insights.• Lead workshops, meetings, and discussions to ensure project alignment.• Create and uphold project documentation, including business requirements, process flows, and user stories.• Support User Acceptance Testing and offer continuous support for systems in use.• Use business analysis tools such as Atlassian Jira and Confluence effectively.• Apply Agile and Scrum methodologies in project management.• Conduct business process modeling and data analysis.• Leverage proficiency in SQL and data analysis tools.• Understand and apply insurance processes, terminology, and regulations.