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2 results for Patient Service Representative in Berwyn Pa

Customer Service Representative <p>Robert Half is seeking a dedicated and compassionate Customer Service Representative to join a reputable and local company within the healthcare industry. The ideal candidate will serve as the primary point of contact for patients, families, and healthcare providers, delivering exceptional support and ensuring a seamless experience across all interactions.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Respond to incoming inquiries via phone, email, or chat from patients, families, and healthcare providers, addressing questions and resolving concerns promptly.</li><li>Assist customers with scheduling appointments, verifying insurance, billing inquiries, and navigating healthcare services.</li><li>Provide detailed and clear information about insurance coverage, treatment plans, and healthcare policies, ensuring patients understand available resources and options.</li><li>Accurately document customer interactions, update records, and input new information into the healthcare system database in compliance with healthcare regulations.</li><li>Maintain confidentiality and abide by HIPAA regulations in handling sensitive patient information.</li><li>Proactively identify issues, investigate discrepancies, and collaborate with internal teams to resolve customer concerns effectively.</li><li>Escalate complex issues to the appropriate department or supervisor when necessary.</li><li>Work closely with healthcare professionals, administrative staff, and insurance companies to streamline processes and ensure coordinated care for patients.</li></ul><p><br></p> Bilingual Customer Service Representative <p>Are you passionate about healthcare and have a knack for clear, comforting communication? If so, you might be the Bilingual Customer Service Representative we are looking for! We are working with a reputable and fast-growing organization in the healthcare sector, renowned for their exceptional service to clients. They believe in fostering an inclusive environment and optimally utilizing the talent of their workforce to benefit their diverse clientele.</p><p><br></p><p>As a Bilingual Customer Service Representative, you will be responsible for responding to customer requests, answering their queries, and guiding them through policies, procedures, and protocols.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Responding to customer inquiries via telephone, email and live chat in an efficient, friendly manner.</li><li>Accurately interpreting and sharing healthcare related information with patients.</li><li>Registering and scheduling appointments for patients.</li><li>Handling and resolving complaints in a patient-centered manner.</li><li>Liaising with healthcare providers and insurance companies as required.</li></ul>