<p><strong> Project/Program Manager II</strong></p><p><strong>Onsite: </strong>Seattle, WA </p><p><strong>9-Month Contract: Potential for Conversion or Extension </strong></p><p><strong>Position Overview:</strong></p><p>We are seeking a skilled and experienced <strong>Project/Program Manager II</strong> to join our growing team. This role is pivotal in driving operational excellence by managing cross-functional programs, ensuring account health, improving processes, and innovating solutions that support product returns and remanufacturing initiatives in a business-to-business (B2B) environment. The ideal candidate will possess a blend of strategic thinking and hands-on execution skills, coupled with strong collaboration, organizational, and writing abilities to successfully document and streamline processes.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Leadership & Support:</strong> Collaborate with Account Managers to develop tracking mechanisms, strategize on account health performance, and ensure high-quality execution.</li><li><strong>Cross-Functional Collaboration:</strong> Partner with teams across operations, technology, and business intelligence (BI) to solve data discrepancies and enhance system efficiencies.</li><li><strong>Standard Operating Procedures (SOPs):</strong> Develop, document, and refine processes to improve workflows. Ensure clear communication and alignment for team adoption.</li><li><strong>Operational Excellence:</strong> Monitor and analyze account health metrics, identify opportunities for improvement, and drive solutions to enhance customer experience and business performance.</li><li><strong>Project Management:</strong> Execute and support projects related to new and emerging product initiatives, working within defined timelines to ensure goals are met.</li><li><strong>Task Management:</strong> Handle exception management, ticket resolution, and prioritization of operational tasks, including tracking feedback and resolving missing data points.</li></ul><p><br></p>
<p>We are looking for an experienced IS Project Manager to join our team in Renton, Washington. As part of this long-term contract position, you will lead efforts to design, implement, and oversee projects in alignment with strategic objectives. This role requires strong leadership and organizational skills to ensure successful project delivery while collaborating with stakeholders and teams across various levels.</p><p><br></p><p>Responsibilities:</p><p>• Develop comprehensive project plans that align with organizational goals and objectives.</p><p>• Manage expectations and maintain consistent communication with clients and stakeholders throughout the project lifecycle.</p><p>• Facilitate approval processes for project charters, plans, and schedules to ensure alignment and readiness for deployment.</p><p>• Lead and guide project teams to achieve successful outcomes, including training and integration efforts.</p><p>• Supervise and support Project Coordinators as needed to maintain smooth operations.</p><p>• Conduct root cause analyses and create actionable process improvement plans.</p><p>• Maintain detailed documentation and project artifacts to ensure transparency and accountability.</p><p>• Identify and refine workflows, contributing to updates in organizational policies and procedures.</p><p>• Prepare and deliver engaging presentations to senior leadership and stakeholders.</p><p>• Coordinate implementation and deployment activities to ensure seamless transitions and operational success.</p>
