We are looking for a dedicated Help Desk Analyst to join our dynamic team in Woodridge, Illinois. In this role, you will provide technical support across a wide range of hardware, software, and network systems, ensuring seamless operations for over 2,000 end users. This position offers an exciting opportunity for career growth within a collaborative and innovative IT department.<br><br>Responsibilities:<br>• Deliver Level 1 and occasional Level 2 technical support for hardware, software, and networking systems.<br>• Provide application support for business tools, including ticketing systems like Zoho and warehouse applications such as Synapse.<br>• Manage user accounts and permissions using Active Directory, ensuring secure access to company systems.<br>• Configure, deploy, and maintain hardware such as laptops, desktops, printers, and scan guns.<br>• Perform equipment imaging and handle system setups for new devices.<br>• Troubleshoot networking issues, including patching, routers, and connectivity.<br>• Support cloud-based systems, such as Mcloud, and assist with Adobe applications.<br>• Travel to company warehouse locations on a rotational basis to provide on-site technical assistance.<br>• Collaborate with IT teams to identify and resolve technical challenges effectively.<br>• Maintain detailed documentation of support activities and system configurations.
<p>We are seeking a dedicated and experienced Lead Help Desk Analyst to oversee and manage the delivery of technical support to end users. In this role, you will leverage your expertise in Microsoft technologies, Windows environments, and end-user support to ensure service excellence, adherence to SLAs, and proactive issue resolution. If you’re passionate about user support, technical problem-solving, and team leadership, this could be the ideal opportunity for you! </p><p>Key Responsibilities End-User Support: Provide hands-on support and guidance to end users, troubleshooting and resolving technical issues related to Microsoft products, Windows operating systems, Intune, Microsoft Teams, and O365. Team Leadership: Function as the main point of contact for help desk operations, mentoring and supporting junior analysts to ensure timely and effective issue resolution. Service Management: Monitor and ensure adherence to SLAs (Service Level Agreements), prioritizing and escalating issues when needed to meet service expectations. Intune Device Management: Manage and support devices using Microsoft Intune, ensuring proper deployment, configuration, and security protocols are followed. Microsoft Teams and O365 Administration: Support collaboration platforms such as Microsoft Teams and O365 by managing licenses, troubleshooting connectivity issues, and assisting users in maximizing productivity. Documentation and Reporting: Create and maintain documentation for processes, troubleshooting guides, user manuals, and system configurations. Provide regular reports to leadership on help desk activities and trends. Systems Maintenance: Maintain and monitor Windows environments to ensure stability and performance, executing upgrades and patches as needed.</p>
<p>Administer and troubleshoot Microsoft Intune for endpoint configuration, policy deployment, and compliance.</p><p>Manage identity, security groups, and device access through Entra ID / Azure Active Directory</p><p>Set up, maintain, and troubleshoot Microsoft Teams Room systems and AV hardware.</p><p>Provide support for Egnyte file-sharing platform including user access management and sync issues.</p><p>Resolve escalated networking issues (basic switch/Wi-Fi setup, DNS, DHCP, IP configuration)</p><p>Enforce and support security practices including multi-factor authentication (MFA), encryption, and patching.</p><p>Provide set-up and ongoing support for Microsoft Teams Rooms, video conferencing and AV equipment.</p><p>Monitor and respond to alerts related to endpoint compliance, antivirus, and patching.</p><p>Required Skills & Experience</p><p><br></p><p>3-5 years in a help desk or IT support role, with experience handling both Level 1 and Level 2 issues</p><p>Strong communication skills and a customer-centric approach to support</p><p>Familiarity with Microsoft 365, Entra ID / Azure AD, and Intune</p><p>Experience supporting Microsoft Teams Room setups.</p><p>Basic networking knowledge: IP addressing, DNS, DHCP, switches, and Wi-Fi connectivity</p><p>Understanding of cybersecurity fundamentals (e.g., endpoint protection, MFA, secure access, and patch management)</p><p>Experience supporting Egnyte or similar cloud file-sharing platforms.</p><p>Familiarity with hybrid environments and VPN configurations a plus</p><p>Familiarity with printer and peripheral troubleshooting</p><p>Working knowledge of remote support tools (e.g., TeamViewer, Quick Assist, AnyDesk, Ninja)</p><p>Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator, or similar a plus.</p><p>Experience in hybrid or remote-first environments</p><p>Ability to document processes and contribute to a shared knowledge base.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. In this long-term contract role, you will provide technical assistance to users, ensuring smooth operations and efficient problem resolution. This is an excellent opportunity for individuals with strong communication skills and a passion for delivering exceptional support.<br><br>Responsibilities:<br>• Record detailed information about reported issues, including root cause analysis and resolutions, in the ticket management system.<br>• Respond to and manage support tickets submitted through various channels, such as text messages, web portals, and phone calls.<br>• Assist users in locating information and resolving technical inquiries effectively.<br>• Provide timely troubleshooting for hardware, software, and connectivity problems.<br>• Adhere to established processes and workflows to ensure consistent support delivery.<br>• Collaborate with team members to identify patterns in recurring issues and contribute to long-term solutions.<br>• Maintain a high level of client satisfaction by addressing concerns promptly and professionally.<br>• Utilize customer support tools, such as Zendesk, to track and manage service requests.<br>• Deliver technical guidance to users with varying levels of expertise.<br>• Stay updated on system changes and enhancements to provide accurate support.
We are looking for a skilled Desktop Support Analyst to join our team in Northfield, Illinois. In this role, you will provide expert-level technical support for end-user computing systems, ensuring smooth operation across hardware and software platforms. This position is critical for maintaining the efficiency of organizational processes and delivering exceptional service to stakeholders.<br><br>Responsibilities:<br>• Deliver advanced technical support for hardware, software, and end-user systems, ensuring optimal functionality.<br>• Collaborate with team members to troubleshoot and resolve complex technical issues promptly.<br>• Manage and maintain configurations for desktops, laptops, and mobile devices, including Apple and Android platforms.<br>• Utilize tools like Microsoft SCCM to oversee software deployments and updates.<br>• Administer Active Directory, ensuring proper access control and user account management.<br>• Support backup and recovery operations, ensuring data integrity and availability.<br>• Work with Cisco technologies to manage network connectivity and related configurations.<br>• Provide guidance and leadership within the team, sharing expertise to improve overall support operations.<br>• Stay updated on emerging technologies to recommend improvements for end-user computing systems.<br>• Communicate effectively with stakeholders to understand their technical needs and provide tailored solutions.
We are looking for a skilled Desktop Support Analyst to join our team in Munster, Indiana. This is a long-term contract position where you will play a key role in ensuring smooth operations and upgrades across various locations. If you have a passion for technology and enjoy hands-on work with computer hardware, this opportunity is ideal for you.<br><br>Responsibilities:<br>• Conduct comprehensive discovery and documentation of computer hardware and related equipment across multiple locations.<br>• Collaborate with team leads to perform detailed asset management tasks, including data entry into Excel.<br>• Execute building-by-building evaluations to ensure accurate tracking and inventory of all PCs and peripherals.<br>• Participate in the deployment and upgrade of computer systems during the second phase of the project.<br>• Troubleshoot hardware and configuration issues to maintain optimal system performance.<br>• Ensure compliance with established standards for equipment management and documentation.<br>• Provide technical support and guidance to end-users as needed during the project phases.<br>• Assist with the implementation of configuration changes and updates to meet project objectives.<br>• Monitor and report on progress to ensure timely completion of assigned tasks.<br>• Maintain an organized and efficient workflow while working on multiple locations and systems.
<p>This role is responsible for designing concise, informative, and easy to use reports and dashboards that will allow business leaders to make timely data-driven decisions, specifically regarding HR focused metrics. The individual will partner with a single business line to understand their needs and build out a suite of reports and/or dashboards to enhance data driven decision making. A strong background in Power BI, DAX, Power BI administration on-line, RLS, data modelling, and experience analyzing and reporting HR data are key to this role.</p><p><br></p><p>The ideal candidate will be able to work collaboratively with members of other teams within HR to translate complex business requirements into reports and dashboards that enable effective decision making and ensure reporting quality.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Understand the various people metrics needed, collect and understand all necessary requirements from stakeholders.</p><p>• Design, develop, test, publish and maintain Power BI models, reports, and dashboards.</p><p>• Leverage data analytics and visualization tools to present information in a logical, visually pleasing, audience friendly manner that drive effective conversations, and enable fact-based decisions.</p><p>• Develop insights based on data to assist in informed decision making.</p><p>• Ensure data quality in completed projects by employing best practices during development and testing. Perform period audits to maintain integrity of developed solutions.</p><p>• Implement data best practices to ensure a common and recognizable visual language for all data users and sources.</p><p>• Support the development of efficient and value-added processes in collaboration with stakeholders to achieve desired outcomes.</p><p>• Support the execution of projects by adhering to project management requirements</p><p>• Offer technical guidance and overall support to other team members.</p><p>• Perform other related duties as required or requested.</p><p><br></p><p>Qualifications: </p><p><br></p><p>• 3+ years of experience in a business facing analytical role, developing reports using tools such as Power BI, Tableau, Looker, etc. </p><p>• 1+ years’ experience in Power BI, with proficiency in DAX, Power Query (M). </p><p>• Bachelor's degree in a relevant field or equivalent combination of other education and 7 years of experience as a Data Analyst or similar role.</p><p>• Strong knowledge of Advanced SQL queries and experience working with relational databases.</p><p>• Ability to identify Power BI problems/performance issues and recommend and implement solutions.</p><p>• Must be able to effectively manage multiple assignments simultaneously. </p><p>• Ability to manage through ambiguity where lines of ownership aren't always clear.</p><p>• Excellent communication and collaboration skills to work effectively with cross-functional teams and stakeholders and explain data insights.</p><p>• Previous experience servicing requests for information and leading group discussions.</p><p>• Previous experience working in the Human Resources field is a plus.</p><p>• Experience with Workday Prism Analytics or Workday Reporting is a plus.</p><p>• Microsoft Power BI Data Analytics or Power Platform Certifications is desired.</p>
<p><em>The salary range for this position is $90,000-$110,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p>Let’s get you into a job where you’re not under compensated for your hard work. How about one where the company values your time? A high-end firm that was just rated one of the top places to work in Chicago just created a new Senior Analyst - Global Financial Analysis & Planning position. Which may seem pretty standard…until you get to the best part: The perks.</p><p><br></p><p>1) The pay rates are above what their top competitors pay their employees</p><p>2) They have higher bonus structures</p><p>3) There’s work from home flexibility and prioritization for employee work/life balance.</p><p>4) The position is a fast-track career growth opportunity (as the company is expanding rapidly thru acquisitions)</p><p>5) And more…</p><p><br></p><p><strong><u>Job Responsibilities</u></strong></p><ul><li>Participate in global and segment-level finance groups to complete project</li><li>Perform ad hoc value-added analyses, and provide forward-looking insight and decision support</li><li>Compile and analyze the monthly, quarterly and year-end consolidated reporting packages and supporting schedules for senior leadership</li><li>Review and consolidate monthly P& L variance commentary to provide enhanced management reporting that includes meaningful and actionable insights</li><li>Report on Key Performance Indicators (KPI’s) to measure progress of Company against stated short-term and long-term goals</li><li>Help establish a reporting rhythm with Segment leaders in an effort to strengthen our ability to track and monitor updates to quarterly performance expectations</li><li>Contribute to the preparation of presentation materials for the Board of Directors and executive leadership</li><li>Play a key role in the development of the quarterly Operating Reviews to Global CFO, including enhancement of reporting through development of metrics that will provide management with internal and external drivers impacting financial and operational performance</li><li>Participate in the development and distribution of best practices, process documentation, and user support materials for data management tools</li><li>Demonstrate high level of customer service with business leadership and finance team</li><li>Collaborate with team to share and improve technical skills</li></ul><p><br></p>
<p>We are inviting applications for the role of a Senior Billing and Accounts Payable Analyst in the Energy/Natural Resources industry. </p><p><br></p><p>We are seeking a detail-oriented and experienced Sr. Billing & Accounts Payable Specialist with a strong background in Department of Energy (DOE) regulations including Uniform Guidance (2 CFR 200), Federal Acquisition Regulation (FAR 31), and Cost Accounting Standards (CAS). Key focus areas for this position include preparing and processing billing, accounts payable, reconciliations, and project reporting in accordance with contractual requirements. This position requires exceptional organizational and communication skills, accuracy, and the ability to navigate government billing systems and guidelines</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Oversee and manage the processing of customer credit applications with precision and efficiency.</p><p>• Maintain and update customer credit records on an ongoing basis.</p><p>• Resolve customer inquiries and issues in a timely and effective manner.</p><p>• Monitor the status of customer accounts and initiate appropriate actions.</p><p>• Prepare and process billing, accounts payable, and reconciliations in line with contractual requirements.</p><p>• Navigate government billing systems and guidelines effectively.</p><p>• Utilize accounting software systems for various accounting functions.</p><p>• Stay updated with DOE regulations including Uniform Guidance (2 CFR 200), Federal Acquisition Regulation (FAR 31), and Cost Accounting Standards (CAS).</p><p>• Perform periodic auditing to ensure compliance with standards and guidelines.</p><p>• Manage accounts receivable (AR) and billing functions.</p><p><br></p><p>Generous compensation and insurance benefits</p><p>401(k)</p><p>Health insurance</p><p>Paid time off</p><p><br></p>
