<p>We are seeking an experienced and skilled <strong>Senior Desktop Support Specialist</strong> to join our IT team, in the Lake Charles area. The ideal candidate will have over 3 years of hands-on experience in IT support with advanced proficiency in Identity Access Management (IAM), networking, and both cloud and on-premises server environments. This role requires a strong technical skill set, excellent problem-solving abilities, and the ability to effectively collaborate with different teams to deliver best-in-class IT support services.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Expertise:</strong> Provide Level 2 and Level 3 technical support for complex hardware, software, and systems issues across the organization.</li><li><strong>Identity Access Management:</strong> Manage and troubleshoot advanced IAM systems, including user account creation, role management, and security policies for various platforms.</li><li><strong>Networking:</strong> Diagnose and resolve network-related issues, including LAN/WAN connectivity, DNS, DHCP, TCP/IP troubleshooting, and firewall configurations.</li><li><strong>Cloud and On-Premises Servers:</strong> Support and maintain cloud infrastructures (e.g., Microsoft Azure, AWS) and on-prem servers (e.g., VMware, Windows Server), including monitoring, troubleshooting, and patch management.</li><li><strong>Active Directory Management:</strong> Handle advanced Active Directory functions such as group policy configurations, domain controller support, and user authentication troubleshooting.</li><li><strong>Email Troubleshooting:</strong> Investigate and resolve issues related to enterprise email systems, including login, delivery, and configuration issues with platforms like Microsoft 365 or Exchange.</li><li><strong>Ticketing System:</strong> Resolve and manage technical support cases using a ticketing system (e.g., ServiceNow, Zendesk), ensuring timely resolution and compliance with SLAs.</li><li><strong>Documentation:</strong> Create and maintain up-to-date documentation for processes, troubleshooting guides, best practices, and technical resources.</li><li><strong>Collaboration:</strong> Work with cross-functional IT teams to manage escalation paths, and coordinate solutions for issues affecting multiple departments.</li><li><strong>Proactive Maintenance:</strong> Perform regular system audits, patches, updates, and monitoring to ensure the stability and security of infrastructure and tools.</li></ul><p><br></p>
<p>Follow Shad on LinkedIn at #chalkboardtalk for videos on open Finance and Accounting Roles! Shad and his team at Robert Half is recruiting for a Senior Accountant in the Deer Park, Texas area. This on-site role reports into a dynamic leadership team and is looking for a Senior Accountant that will accountable to their work and candidate must possess 4 plus year’s of experience through financial statement preparation, a Bachelor’s degree in Accounting and exposure to Lease (Fleet) and Payroll (general ledger entries) a plus and exposure to Sage Intacct a plus. Company’s rewards are Base Salary and Benefits. For confidential consideration for this opportunity please e-mail Shad at [email protected] with your Microsoft Word Resume with Senior Accountant in the subject line.</p>
<p>We are seeking a motivated and customer-focused <strong>Desktop Support Specialist</strong> to join our IT team, in the Lake Charles area. The ideal candidate will have 1-3 years of experience in desktop support and will be responsible for providing technical assistance for hardware, software, and systems. This position requires strong problem-solving skills, a basic understanding of IT concepts like Identity & Access Management, and a proactive approach to troubleshooting and customer service.</p><p>This is a great opportunity to develop your IT career in a supportive, team-oriented environment.</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Technical Support:</strong> Respond to and resolve Level 1 and Level 2 technical support requests for hardware, software, and system issues (Source: U.S. Demand for Skilled Talent Q1 2025).</li><li><strong>Active Directory Management:</strong> Assist with user account creation, password resets, group management, and permissions in Active Directory.</li><li><strong>Ticketing System:</strong> Use a ticketing system to track, respond to, and resolve support requests in a timely manner, ensuring SLA compliance.</li><li><strong>Hardware/Software Support:</strong> Diagnose and troubleshoot problems with desktop and laptop computers, printers, and other peripherals. Perform software installations and updates as needed.</li><li><strong>Identity and Access Management:</strong> Provide basic support and troubleshooting for identity and access management systems to ensure secure and reliable access for users.</li><li><strong>Email Troubleshooting:</strong> Investigate and resolve issues related to email systems (e.g., login access, configuration errors, connectivity).</li><li><strong>Documentation:</strong> Maintain up-to-date documentation on ticket resolutions, troubleshooting guides, and relevant processes.</li><li><strong>Customer Service:</strong> Deliver exceptional customer service, ensuring all communications are professional, clear, and focused on timely problem resolution.</li><li><strong>Collaboration:</strong> Coordinate with other IT teams and staff to escalate unresolved issues and implement solutions.</li><li><strong>Continuous Improvement:</strong> Identify opportunities for process improvement and assist in creating new IT support policies to enhance service delivery.</li></ul><p><br></p>
<p><strong>Responsibilities Include: </strong></p><p>• Diagnosing and resolving hardware and software issues. </p><p>• Providing technical assistance to users through email, phone, in-person, or remote connections.</p><p>• Helping users understand and use software and hardware systems. </p><p>• Maintaining records of work activities and documenting issues and solutions. </p><p>• Updating software and computer systems to maintain and improve functionality, security, and performance. </p><p>• Working with other IT teams to resolve complex technical issues. </p><p>• Prioritizing and escalating issues to ensure timely problem resolution. </p><p>• Assisting with software installations and implementation plans. </p><p>• Maintaining an inventory of information technology assets. </p><p>• Delivering excellent customer service and ensuring user satisfaction.</p>
