<p>We are seeking a motivated and detail-oriented Customer Service Representative to join our team. In this role, you will provide outstanding service to customers, ensuring inquiries, orders, and concerns are handled efficiently and professionally. This position offers opportunities for growth within the organization while contributing to a culture of excellent customer care.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Enter customer orders accurately and verify details for completeness.</li><li>Communicate order status, shipping dates, and any potential delays to customers.</li><li>Handle special-order requests and ensure appropriate follow-up.</li><li>Manage web-based orders and provide timely updates to relevant teams.</li><li>Log customer feedback, complaints, and resolution details.</li><li>Support internal teams, including marketing and sales, as needed.</li><li>Respond to general inquiries about the company and provide requested information.</li><li>Process payments and verify accuracy of transactions.</li><li>Coordinate with production, shipping, and courier services to resolve order issues.</li><li>Assist with clerical tasks and special projects, such as generating quotes, issuing purchase orders, maintaining records, and producing invoices.</li></ul>
<p>Our client is looking for an experienced Manager of Order Management to join our team in the Somerville, New Jersey area. This role is pivotal in ensuring the seamless execution of the order-to-invoice process while overseeing the performance of a dedicated team. The ideal candidate will have a strong background in managing high-volume orders and fostering relationships with third-party logistics providers.</p><p><br></p><p>Responsibilities:</p><p>• Supervise the complete order-to-invoice cycle, ensuring processes are accurate, efficient, and completed within deadlines.</p><p>• Lead and manage the order entry team, including offshore team members, to maintain high performance and collaboration.</p><p>• Act as the primary liaison with third-party logistics providers, ensuring timely and correct order fulfillment, shipping, and invoicing.</p><p>• Oversee and resolve system-related issues for a high volume of orders, ensuring smooth operations as workflows evolve.</p><p>• Provide expertise in order management systems to optimize processes and address challenges effectively.</p><p>• Collaborate with internal teams to support customer needs and maintain superior service levels.</p><p>• Monitor and analyze key metrics to identify areas for improvement and implement corrective actions.</p><p>• Ensure compliance with company policies and regulatory standards throughout order management processes.</p><p>• Develop and maintain strong relationships with key accounts to support long-term business growth.</p>
<p>Robert Half is actively looking for an experienced Licensing Specialist. The Licensing Specialist is responsible for providing day-to-day professional quality and timely administrative support for all staff and the office. The Licensing Specialist will also perform and coordinate various administrative functions including front desk and general office administration, meeting, and special event coordination, presentation support, production requests, document and record support, office supply requisitions, and vendor management activities. This position is located in the South Jersey area.</p><p><br></p><p>How you will make an impact::</p><ul><li>Providing clear, patient, and supportive communication to agents with varying levels of experience.</li><li>Ability to prioritize multiple tasks and meet deadlines, especially during busy licensing periods.</li><li>Streamlining communication between carriers, agents, and internal teams.</li><li>Monitoring license statuses, renewal schedules, and compliance reports.</li><li>Resolving issues with incomplete applications, missing documents, or discrepancies with state systems.</li><li>Identifying risks of non-compliance and proactively addressing them.</li><li>Guiding producers through the licensing and contracting process.</li><li>Coordinating with accounting, compliance, and sales teams to ensure smooth onboarding.</li></ul><p><br></p>
<p>We are looking for an experienced SALT Tax Manager to join our client's team. This job is mostly remote with visits to Jersey City. In this role, you will lead tax-related activities, ensuring compliance with state and local tax regulations while utilizing your expertise in corporate tax processes. This is an excellent opportunity for a motivated individual with a strong background in public accounting and tax management to make a significant impact.</p><p><br></p><p>Responsibilities:</p><p>• Manage all US State and Local tax filings.</p><p>• Ensure compliance with state and local tax regulations, addressing any related issues or discrepancies.</p><p>• Utilize CCH ProSystem Fx and CCH Sales Tax software to manage tax processes effectively.</p><p>• Provide guidance on entity formation, ensuring alignment with tax regulations and business goals.</p><p>• Collaborate with internal teams and external auditors to ensure accurate and timely tax reporting.</p><p>• Stay updated on changes in tax laws and implement necessary adjustments to maintain compliance.</p><p>• Lead tax planning initiatives to optimize tax strategies and minimize liabilities.</p><p>• Support the team with expertise in state and local tax matters, including audits and reviews.</p><p>• Offer insights and recommendations to improve tax processes and operational efficiency.</p>
We are looking for a dedicated Customer Success Manager to oversee and nurture a portfolio of client accounts in New York, New York. This role involves building deep client relationships, driving business value, and ensuring the successful utilization of our platform. The ideal candidate will have a strong background in customer success and account management, with a focus on delivering impactful results.<br><br>Responsibilities:<br>• Manage and grow a portfolio of 8–20 client accounts, ensuring long-term success and satisfaction.<br>• Develop tailored strategies leveraging AI-driven insights to deliver measurable business value and identify opportunities for account expansion.<br>• Establish strong partnerships with clients by understanding their business challenges and consistently providing solutions that address their priorities.<br>• Serve as a trusted advisor and subject matter expert during executive-level discussions with clients and internal stakeholders.<br>• Monitor industry trends and market activities to anticipate risks and create effective mitigation plans.<br>• Collaborate closely with Technical Account Managers to align client projects with overarching business objectives.<br>• Work cross-functionally with teams such as Sales Engineering, Product, and Engineering to prioritize and address client needs.<br>• Organize and lead Executive Business Reviews to assess progress and reinforce client relationships.<br>• Facilitate contract renewals and upsell opportunities in partnership with the Finance team.<br>• Travel, as required, to attend conferences, client meetings, and company events.
<p>The salary for this position is 135,000 - 150,000. The benefits include medical, vision, dental, disability, life insurance, flexible spending accounts, 401k, holidays and paid time off.</p><p><br></p><p>We are seeking a Tax Manager to join our client's team in the Lawrenceville, New Jersey area. The Tax Manager will be responsible for preparing tax provisions, maintaining and developing our financial systems, and ensuring compliance with national and international tax laws.</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Prepare and handle tax provisions from scratch</p><p>• Use accounting software systems to maintain accurate financial records</p><p>• Provide expertise in national/multi-state tax regulations</p><p>• Conduct internal audits to ensure compliance with tax laws</p><p>• Utilize Accounting Functions, CCH ProSystem Fx, and CCH Sales Tax for financial management</p><p>• Develop and manage the Annual Income Tax Provision</p><p>• Assist in Entity Formation for various business ventures</p><p>• Ensure compliance with IFRS and other international tax laws</p><p>• Use ADP - Financial Services and CaseWare for financial services and auditing</p><p>• Work with the team to improve and maintain financial systems.</p>
<p>We are looking for a Membership Supervisor to join our team in the South Amboy, New Jersey area. In this role, you will assist in managing the daily operations of a fitness center, including direct management of membership services, administrative tasks, and other essential functions to ensure smooth facility operations. You will collaborate closely with the Site Director and other departments to maintain high standards of service and efficiency for all members.</p><p><br></p><p>Responsibilities:</p><p>• Supervise membership services, ensuring excellent customer engagement and seamless onboarding processes.</p><p>• Oversee administrative tasks, including billing, customer contracts, and other operational activities.</p><p>• Monitor facility operations and address any issues to maintain a safe and welcoming environment.</p><p>• Assist in managing social media platforms to enhance community engagement and promote the center's offerings.</p><p>• Support the Site Director in implementing policies and procedures for efficient facility management.</p><p>• Develop strategies to improve customer satisfaction and retention.</p><p>• Coordinate with team members to ensure consistent delivery of services across all departments.</p><p>• Track and report on membership trends and operational metrics to inform decision-making.</p><p>• Handle customer inquiries and resolve concerns promptly and professionally.</p><p>• Ensure compliance with organizational guidelines and industry standards.</p>
