We are looking for a dedicated Help Desk Analyst to join our team in Plaquemine, Louisiana. This role is perfect for individuals with a strong technical background who enjoy solving problems and providing exceptional support. The position involves managing and resolving technical issues while ensuring users receive timely assistance.<br><br>Responsibilities:<br>• Respond promptly to user inquiries and troubleshoot technical issues related to Microsoft Windows and Active Directory.<br>• Manage service desk tickets efficiently, ensuring timely resolution and documentation.<br>• Provide support for Microsoft 365 applications, addressing functionality and user concerns.<br>• Perform basic troubleshooting for hardware and software problems to maintain smooth operations.<br>• Collaborate with team members to improve IT processes and user experience.<br>• Handle account setups, password resets, and permissions management in Active Directory.<br>• Assist with the installation and configuration of Windows 10 systems.<br>• Educate users on best practices for utilizing IT resources effectively.<br>• Escalate complex technical issues to higher-level support teams when necessary.
