17 Results for Sr Customer Service Specialist Jobs in Baltimore, MD

Add your latest resume to match with open positions.

The job you are looking for is no longer available. Check out similar results below.

Sr IT Developer

Hunt Valley, MD
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced Sr IT Developer to support engineering-focused software initiatives in Hunt Valley, Maryland. This is a Contract position for a hands-on developer who can build and enhance backend applications while working closely with cross-functional teams in an Agile environment. The role calls for strong technical depth in Oracle-based development tools, disciplined code management, and a practical approach to troubleshooting and continuous improvement. Responsibilities: • Design, develop, and maintain backend software solutions that support business and engineering application needs. • Build and enhance Oracle-based applications using tools such as Oracle Forms, Oracle Reports, and Oracle JDeveloper. • Create, optimize, and troubleshoot database objects, stored procedures, and scripts with Oracle PL/SQL and SQL Plus. • Manage data handling and batch processing activities, including loading and validating data through SQL Loader. • Track, investigate, and resolve application defects, ensuring issues are documented clearly and addressed in a timely manner. • Collaborate with team members through Agile Scrum practices to plan work, review progress, and deliver iterative improvements. • Use GitHub for version control, code collaboration, and maintaining development standards across the project. • Contribute to application testing efforts, including structured experimentation and analysis such as A/B testing where appropriate.
2026-10-12T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary / Contract
22 - 28 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver outstanding service to customers through timely, professional, and solutions-focused support. This role delivers responsive customer service while resolving inquiries and documenting interactions accurately. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve issues and document outcomes in CRM systems</li><li>Escalate complex issues to internal teams</li><li>Identify service trends and improvement opportunities</li></ul>
2026-10-07T00:00:00Z

Customer Service Representative

Reston, VA
remote
Temporary / Contract
17.575 - 20.35 USD / Hourly
We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule. Responsibilities: • Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach. • Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks. • Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy. • Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance. • Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities. • Learn company-specific systems and apply them efficiently to process inquiries and support membership operations. • Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member. • Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.
2026-10-08T00:00:00Z

Customer Service Representative

York, PA
onsite
Temporary / Contract
21 - 24 USD / Hourly
Ready to be part of a team driving a major business transformation? We're looking for a customer-focused, detail-oriented Customer Service Representative to play a key role in supporting a growing organization through a critical ERP transition and business integration. This isn't just a customer service position. It's an opportunity to bring valuable expertise, make an immediate impact, and help ensure seamless operations as the company transitions from QAD to SAP S/4HANA. Your knowledge and support will be instrumental in keeping customers happy, orders moving, and business running smoothly. What You'll Do:<ul><li>Process and manage customer orders with accuracy and efficiency.</li><li>Provide exceptional customer support and order status updates.</li><li>Coordinate with logistics and shipping teams to ensure on-time delivery.</li><li>Maintain accurate records and data within ERP systems.</li><li>Help preserve critical QAD knowledge during an important system transition.</li><li>Partner with internal teams to solve problems and keep operations moving.</li><li>Thrive in a fast-paced environment where your contributions truly matter.</li></ul>
2026-10-07T00:00:00Z

Sales Support Specialist

Rockville, MD
onsite
Temporary / Contract
24 - 28 USD / Hourly
The Sales Support Specialist provides administrative and operational support to the sales team to help drive revenue and ensure a smooth customer experience. This role assists with order processing, customer communication, reporting, documentation, and coordination across internal departments. Responsibilities<ul><li>Prepare sales reports, proposals, and presentations</li><li>Maintain CRM records and client data</li><li>Process orders and ensure documentation accuracy</li><li>Support client follow-ups and internal coordination</li></ul>
2026-10-07T00:00:00Z

Customer Service Representative I

Baltimore, MD
onsite
Temporary / Contract
16.15 - 17 USD / Hourly
We are looking for a dependable Customer Service Representative I to support a local government call center. This long-term contract position is ideal for someone who communicates clearly, handles high-volume inbound inquiries effectively, and maintains accurate records while delivering responsive service. The person in this role will help residents and callers by addressing questions, documenting interactions, and ensuring each request is routed or resolved appropriately. Responsibilities: • Respond to inbound calls from residents and other callers, providing courteous and timely assistance on a wide range of service-related questions. • Record caller information, concerns, and outcomes accurately in the appropriate systems to maintain complete and organized service documentation. • Enter and update data with close attention to detail so that customer records remain current and reliable. • Resolve routine inquiries during the initial interaction whenever possible, and direct more complex matters to the appropriate department or team. • Maintain a consistent, detail-oriented approach when managing a high volume of calls in a structured call center environment. • Follow established service procedures, call handling standards, and documentation guidelines to support operational consistency. • Provide clear information to callers regarding processes, next steps, and available resources to promote a positive customer experience.
2026-09-18T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
85000 - 110000 USD / Yearly
We are looking for an experienced Senior Accountant to support corporate accounting operations. This role oversees full-cycle accounting for a portfolio of entities, delivers financial analysis and modeling, and helps strengthen accounting processes across the organization. The position also serves as a resource to staff accountants and partners with various other departments. Someone who is a strong team player and leader that excels in fast paced environments will be a great candidate for this opportunity. Responsibilities:• Manage daily accounting activities for assigned corporate entities and development-related portfolios, ensuring accurate general ledger records and timely processing.• Prepare and review journal entries, account reconciliations, monthly workpapers, intercompany activity, payable commitments, wire requests, and draw documentation.• Drive month-end close tasks by completing assigned deliverables on schedule and resolving discrepancies affecting financial reporting.• Analyze balance sheet accounts, with particular attention to bank reconciliations, and investigate unusual transactions to achieve timely resolution.• Produce weekly cash needs reports, evaluate payment priorities, and recommend accounts payable disbursements based on operational requirements.• Review corporate credit card activity and confirm transactions are properly reconciled and recorded.• Support investor funding and distribution activities, including calculation support, contribution tracking, transfer coordination, and reconciliation of related balances.• Assist with year-end audit preparation by compiling schedules, preparing financial statements, and organizing supporting documentation for external review.• Contribute to budgeting, forecasting, tax projection work, payroll and benefits accounting, and treasury-related support as needed.
2026-10-02T00:00:00Z

Sr. Accountant

Chevy Chase, MD
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
Senior Accountant, SEC Reporting Position OverviewJoin a publicly traded organization where you'll work alongside accomplished finance leaders. Our client is seeking a Senior Accountant to join its corporate finance and accounting team in a highly visible SEC reporting role. This position will support financial reporting, regulatory compliance, audit activities, and reporting process enhancements within a complex and fast-paced organization. The ideal candidate is a technically strong accounting professional who enjoys working with financial data, collaborating across departments, and contributing to continuous improvement initiatives. This opportunity provides significant exposure to executive leadership, external auditors, and strategic business initiatives while offering a clear path for professional growth and advancement. Core Responsibilities<ul><li>Financial Reporting & Compliance</li><li>Support the preparation of periodic financial reporting packages, including external regulatory filings and other statutory reporting requirements (10-Q, 10-K, etc.).</li><li>Compile, review, and analyze supporting schedules and disclosures to ensure completeness, accuracy, and compliance with applicable accounting standards.</li><li>Assist with the preparation of SEC reporting materials related to financing activities, capital transactions, and other corporate reporting requirements.</li><li>Ensure SEC reporting deliverables are completed accurately and within established deadlines.</li></ul>Analysis & Management Reporting<ul><li>Prepare and evaluate recurring financial reports, including cash flow analyses and key operational performance metrics.</li><li>Identify trends, variances, and meaningful insights from financial information and communicate findings to management.</li><li>Develop supporting schedules and documentation used by leadership in financial review and decision-making processes.</li><li>Contribute to the integrity and consistency of financial reporting across reporting periods.</li></ul>Audit & Cross-Functional Coordination<ul><li>Serve as a key liaison during audit engagements by preparing requested documentation and providing timely responses to information requests.</li><li>Partner with accounting, finance, legal, treasury, and other internal stakeholders to support reporting objectives and compliance requirements.</li><li>Assist in the development of presentations, schedules, and materials used for executive and governance reporting purposes.</li><li>Coordinate with both internal and external business partners to facilitate efficient reporting and audit processes</li></ul>Process Improvement & Special Projects<ul><li>Evaluate existing reporting procedures and recommend opportunities to improve efficiency, accuracy, and transparency.</li><li>Assist with initiatives focused on automation, system enhancements, and improved reporting workflows.</li><li>Participate in projects involving technical accounting matters, financial process improvements, and strategic business initiatives.</li><li>Support additional assignments and ad hoc analyses as required</li></ul>
2026-09-30T00:00:00Z

Sr. Accountant

Mclean, VA
onsite
Permanent / Full Time
87000 - 90000 USD / Yearly
We are looking for a detail-oriented Sr. Accountant to support core accounting operations in McLean, Virginia. This role will oversee daily financial activity, contribute to accurate month-end reporting, and help maintain strong controls across cash, payroll, and general ledger processes. The ideal candidate brings solid reconciliation experience, strong systems knowledge, and the ability to analyze financial data across multiple business levels. Responsibilities: • Manage event-related accounting activities, including preparing financial settlements, tracking related costs, producing timely financial summaries, and posting supporting journal entries. • Record payroll activity in the general ledger for recurring payroll cycles and period-end accruals while ensuring accuracy and completeness. • Post daily cash receipts to the accounting records and maintain organized documentation for all receipt activity. • Analyze account activity at both the facility and corporate level to identify variances, support reporting, and improve accuracy. • Reconcile incoming cash transactions, apply accounts receivable receipts appropriately, and maintain up-to-date cash journals. • Complete monthly bank reconciliations and balance sheet account reconciliations to support a reliable close process. • Review accounts payable invoices in the designated accounting system to confirm proper coding and processing. • Assist with additional accounting assignments and operational priorities as needed.
2026-09-11T00:00:00Z

Sr. Accountant

Baltimore, MD
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
Our client is looking for an experienced Senior Accountant to take ownership of the full accounting function for their operation. This position is ideal for a self-directed, detail-oriented individual who can manage day-to-day financial activity, produce reliable reporting, and support leadership with clear insights into business performance. The role also partners with affiliated parent organizations, requiring consistent communication and the preparation of financial information for broader corporate reporting needs. Responsibilities:• Oversee the complete accounting cycle, maintaining accurate financial records and ensuring all transactions are properly documented.• Lead monthly, quarterly, and year-end close activities, including preparation of financial statements and management reports.• Develop budget projections, track spending trends, and evaluate financial results to support profitability and planning decisions.• Reconcile bank activity, monitor cash movement, and coordinate timely payment processing to maintain strong financial control.• Administer payroll activities, prepare tax-related documentation, and help ensure required payments and filings are completed on schedule.• Manage compliance with applicable local, state, and federal reporting obligations, including statutory and tax requirements.• Review financial data to identify trends, improve resource utilization, and recommend practical solutions to operational and financial issues.• Strengthen accounting processes, internal controls, and reporting tools to improve accuracy, efficiency, and consistency.• Prepare reports and communicate financial information to parent organizations and management stakeholders as needed.
2026-09-28T00:00:00Z

Sr. Accountant

Frederick, MD
onsite
Permanent / Full Time
85000 - 95000 USD / Yearly
We are looking for an experienced Sr. Accountant to join our team in Frederick, Maryland. This role is responsible for driving an accurate and timely close process while supporting reliable financial reporting, compliance, and operational insight. The ideal candidate brings strong general ledger expertise, sound judgment, and the ability to work across departments to strengthen accounting processes and reporting quality. Responsibilities: • Direct the monthly, quarterly, and annual close process, keeping deliverables on schedule and ensuring reporting deadlines are met. • Prepare and evaluate journal entries, accruals, allocations, reconciliations, and supporting schedules to maintain complete and accurate financial records. • Oversee the integrity of the general ledger, chart of accounts, and close documentation to support dependable internal and external reporting. • Review accounting output completed by other team members, providing guidance to improve accuracy, consistency, and compliance. • Produce periodic financial statements, disclosures, cash reporting, and short-term cash projections for leadership decision-making. • Partner with project accounting and other cross-functional teams to support precise project-related and company-wide financial results. • Manage sales tax filings and assist with statutory, regulatory, and audit-related requests by organizing schedules and required documentation. • Contribute to budgeting, forecasting, variance review, and ad hoc financial analysis while recommending process, control, and reporting improvements.
2026-10-09T00:00:00Z

Sr. Accountant

Dulles, VA
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
Senior Accountant | Dulles, VA | On-siteAre you a motivated accounting professional looking to further your career in a dynamic, collaborative environment with international operations? We are seeking a detail-oriented Senior Accountant to play a hands-on role in full-cycle GL accounting, financial reporting, analysis, and special projects. This is an excellent opportunity to gain visibility with senior finance leadership while contributing to critical accounting processes and organizational goals for a dynamic organization that is a world leader in their field and has more than doubled their revenue over the last decade.Key Responsibilities:General Ledger & Month-End Close<ul><li>Support the month-end closing process by reconciling assigned accounts and preparing/posting journal entries.</li><li>Complete bank and other account reconciliations accurately and on schedule.</li></ul>Financial Reporting & Analysis<ul><li>Assist the Senior Controller and Controller in preparing monthly financial statements.</li><li>Provide revenue and expense analysis for month-end and ad hoc reporting needs.</li><li>Support the team during year-end audits and the annual budget process.</li><li>Participate in other financial analysis initiatives as assigned.</li></ul>Cross-Departmental Collaboration & Support<ul><li>Prepare schedules, research accounting issues, and work daily with Staff Accountants, Accounts Payable, Controllers, and accounting systems staff.</li><li>Back up team members as needed and assist in the training of new employees.</li><li>Take initiative on special projects and demonstrate a strong team-oriented mindset.</li></ul>Why Apply?<ul><li>You'll have direct access to senior finance leaders, with opportunities for mentorship, growth, and significant impact.</li><li>The environment is supportive, team-driven, and designed for those who thrive with autonomy, accountability, and proactively look for opportunities to improve.</li><li>You will play an integral role in a fast-paced finance team, expanding your technical skills and business acumen.</li></ul>If you are ready to take the next step in your accounting career and make meaningful contributions while growing professionally, we invite you to apply today!
2026-09-11T00:00:00Z

Sr. Accountant

Washington, DC
onsite
Permanent / Full Time
120000 - 150000 USD / Yearly
My client is seeking a Senior Accountant to assist with their day-to-day accounting operations in their Washington, DC office. The ideal person for the Senior Accountant position will assist with preparing the consolidated financial statements, reconciling balance sheet accounts, preparing monthly financial reports, posting the appropriate journal entries; including intercompany transactions, supporting the audits, and having an overall understanding of ASC principles and accounting under US GAAP standards. This organization offers great opportunities for growth, excellent benefit package; including medical and dental along with good work-life balance. Daily responsibilities of the Senior Accountant include: · Consolidate financial statements.· Prepare appropriate journal entries.· Reconcile various balance sheet accounts.· Produce financial reporting packages.· Ensure accounting is in compliance with US GAAP.
2026-10-06T00:00:00Z

Sr. Accountant

Tysons Corner, VA
onsite
Permanent / Full Time
90000 - 110000 USD / Yearly
Are you a Senior Accountant or experienced Big 4 Auditor looking to take your career to the next level within a dynamic and complex corporate finance environment? This is your opportunity to step into a high-impact role where you’ll collaborate with executive leadership, hone your financial reporting expertise, and contribute to organizational initiatives across departments. We are seeking a motivated Corporate Accounting Analyst to support the Chief Accounting Officer and Corporate Controller as a key member of the Finance team. This role is ideal for someone who thrives in a fast-paced environment, values ownership and accountability, and is eager to grow into a leadership position. Key Responsibilities Financial Reporting & Analysis:- Work with multi-layered, multi-division financial reporting structures, including approximately 50 subsidiaries, an expanding international footprint, and shared service centers.- Perform intercompany eliminations, currency conversions, general ledger reconciliations, corporate allocations, and adjusting journal entries.- Prepare monthly, quarterly, and annual financial statements for internal and external purposes.- Assist with annual financial audits and corporate tax preparation.- Contribute to automation initiatives by working with internal programmers to streamline transactions, reporting, and reconciliations. Budgeting, Forecasting, and Strategic Initiatives:- Support corporate budgeting, forecasting, and controls, including analyzing and reporting on - revenue, overhead costs, cash flow, and staffing fluctuations.- Partner with the Chief Accounting Officer and Corporate Controller to drive Finance Department initiatives, including internal control enhancements and the adoption of new accounting standards.- Periodically participate in cross-departmental activities, such as HR, legal, and procurement initiatives. Cross-Functional Collaboration:- Communicate and coordinate effectively with operating divisions, corporate departments, and external financial partners.- Contribute to finance department process improvements and strategic corporate initiatives. Please apply directly to this post for consideration. If you have additional questions, please contact Lee Chernett, VP at Robert Half Finance & Accounting, via LinkedIn.
2026-09-11T00:00:00Z

Sr. Accountant

Bethesda, MD
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
Senior Accountant Position OverviewThis is an opportunity to join a world class, international organization. Our client is seeking a Senior Accountant to support the accounting of assets across a large portfolio. This position will be responsible for ensuring investments are accurately recorded, reconciled, and reported in accordance with accounting standards, internal controls, and company policies. The ideal candidate is detail-oriented, highly analytical, and comfortable working cross-functionally with finance, operations, and technology teams. This role offers strong exposure to process enhancement initiatives, systems optimization, and career growth opportunities within a dynamic accounting environment. Primary Responsibilities<ul><li>Review expenditure activity to ensure costs are properly categorized and recorded within the general ledger.</li><li>Monitor CIP and project-related accounts, researching variances and preparing required journal entries or adjustments.</li><li>Maintain accurate asset records, including additions, transfers, retirements, and disposals.</li><li>Record proceeds associated with dispositions and ensure subledger activity is properly reflected in reporting.</li></ul>Reconciliations & Reporting<ul><li>Prepare account reconciliations and supporting schedules on a monthly and quarterly basis.</li><li>Perform analyses of various balance sheet and project-related accounts, identifying discrepancies and resolving issues in a timely manner.</li><li>Assist in the preparation of internal reporting packages and management analyses related to investments and assets.</li></ul>Systems, Controls & Process Improvement<ul><li>Partner with finance and technology teams to ensure data consistency between financial systems and project tracking platforms.</li><li>Participate in system enhancement initiatives, including testing updates, validating reporting functionality, and supporting process improvements.</li><li>Support compliance with internal controls and corporate governance requirements through accurate documentation and adherence to established procedures.</li><li>Identify opportunities to streamline workflows, improve reporting accuracy, and leverage technology solutions.</li></ul>Audit & Cross-Functional Support<ul><li>Provide documentation and analysis for internal and external audit requests.</li><li>Collaborate with operational and accounting stakeholders to resolve accounting questions and improve information flow.</li><li>Support special projects, process improvement initiatives, and other accounting assignments as needed.</li></ul>
2026-09-30T00:00:00Z

Sr. Accountant

Hanover, MD
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Key Responsibilities<ul><li>Assist with the preparation of monthly financial statements and ad hoc financial reports, ensuring accuracy and timeliness.</li><li>Support the month-end close process, including account reconciliations, cash activity review, and preparation and posting of journal entries.</li><li>Perform monthly budget-to-actual variance analysis and investigate significant discrepancies in collaboration with department leaders.</li><li>Evaluate accounting processes and procedures, recommending improvements to enhance efficiency and strengthen internal controls.</li><li>Develop, maintain, and update accounting policies and standard operating procedures (SOPs).</li><li>Provide accounting guidance to management, ensuring the proper treatment and recording of financial transactions.</li><li>Prepare audit schedules and support external auditors during annual and interim audits.</li><li>Perform ad hoc financial analysis and special projects as requested by accounting leadership.</li><li>Assist with tax compliance activities, including gathering supporting documentation and preparing sales tax filings as assigned.</li><li>Maintain fixed asset records, including additions, disposals, depreciation, and related reporting.</li><li>Support accounts payable and accounts receivable activities, including transaction review, research, adjustments, invoice processing, and payment execution.</li><li>Partner with operational teams to resolve discrepancies and support account activity.</li><li>Record and reconcile accruals, prepaid expenses, payroll-related entries, employee benefits, and other recurring transactions.</li><li>Prepare and reconcile health insurance, vacation accruals, 401(k), and other employee benefit-related accounts.</li><li>Process and reconcile corporate credit card transactions.</li><li>Support annual compliance requirements, including 1099 filings, business licenses, and annual reporting obligations.</li><li>Maintain accurate vendor and customer master data within the ERP system.</li><li>Prepare monthly bank and cash reconciliations and resolve outstanding items in a timely manner.</li><li>Ensure compliance with US GAAP, company policies, and internal control requirements.</li></ul>
2026-09-25T00:00:00Z

Call Center Representative

Middle River, MD
onsite
Temporary to Hire
17 - 22 USD / Hourly
We are looking for a customer-focused Call Center Representative to join a busy service environment working onsite in Middle River, Maryland within the energy and natural resources industry. This opportunity is ideal for someone who enjoys helping customers, managing a steady flow of inbound calls, and delivering clear, accurate support with professionalism. The person in this role will balance strong communication, empathy, and system navigation skills to create a positive experience on every interaction. Responsibilities:• Respond to a large volume of incoming customer calls while maintaining a courteous, solution-oriented approach.• Provide clear answers to customer questions, explain services or account details, and guide callers toward appropriate resolutions.• Work across several computer platforms at once to locate information, review records, and complete service tasks efficiently.• Show patience and understanding when addressing concerns, helping customers feel heard and supported throughout each interaction.• Record call details accurately and update customer information in internal systems to maintain complete account documentation.• Partner with colleagues and cross-functional teams when issues require additional research or escalation.• Consistently work toward call quality expectations, response benchmarks, and overall service standards.• Keep current on company procedures, service updates, and relevant industry information to deliver accurate support.
2026-10-02T00:00:00Z

17 results for Sr Customer Service Specialist in Baltimore, MD