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7 results for Hybrid Support Field Analyst in Baltimore, MD

Help Desk Analyst

Windsor Mill, MD
onsite
Temporary / Contract
24 - 33 USD / Hourly
Help Desk Technician I/IILocation: Woodlawn, MD, Onsite - + support of 9 club locations around Baltimore region. Travel between sites as needed.contract to hire • This position requires a person be physically fit and mentally alert. There may be a need for standing,walking, sitting, lifting, kneeling, bending, using/working on a step ladder, stretching, reaching, handling, thinking, reasoning, and calculating, some of it constant.• This job has an inherent amount of physical and mental stress. All candidates must be prepared forand capable of adapting to such conditions.• This person must be literate in English and reasonably skilled in math.• This person must have excellent problem solving and troubleshooting skills.• This person must have a detail-oriented approach to tasks• A positive attitude and polite behavior are expected in all dealings with members and/or fellow Teammembers. This person must have a customer service-oriented attitude.• This person will install, configure, and troubleshoot hardware and software.• This person will assist with new hire onboarding account setup and change requests as needed.• This person will monitor the helpdesk ticketing system queue and act as a primary point of contact.• This person will coordinate break/fix work with company vendors including deliveries and installs.• This person will manage IT projects as needed and assist with departmental projects.• Other requirements to ensure success in this role include:o A+/Net+/Microsoft certifications strongly preferredo Basic knowledge of LAN/WAN networks and TCP/IIP troubleshootingo Strong reading, writing and verbal communication skillso 3+ years IT experience including supporting a Microsoft Windows environmento Experience with Microsoft 365 including Sharepoint and Teamo The ability to communicate and work with all levels of staff who possess varying degrees oftechnical skills.
2026-08-21T00:00:00Z

Service Desk Analyst

Washington, DC
onsite
Temporary / Contract
23 - 37 USD / Hourly
Shift Time: During training; shift will be 8:30am-5:30pm, after training; shift will be 11:00am-7:00pm Position: Service Desk AnalystType: Contract to Hire; potential conversion to permanent after 6 monthsSchedule: 5 days a week on siteLocation: Washington DCStart Date: ASAP <ul><li>Providing end-user support services, troubleshooting assistance, and problem resolution via telephone, remote desktop connection, and/or visits to user locations.</li><li>Exhibiting ownership and timely resolution of all incident tickets and change orders.</li><li>Interacting directly with other IT groups to determine the proper remediation for an issue.</li><li>Setting-up and quality assurance testing of new hardware and software for existing and new end-users in the Firm and other duties as assigned.</li><li>SERVICE DESK SPECIFIC EXPERIENCE NEEDED</li></ul>Qualifications:<ul><li>Minimum of one year of experience in end-user support.</li><li>Knowledge and experience with law firm specific applications and previous employment in legal information technology is preferred.</li><li>Two-year college degree preferred. Equivalent experience will be considered.</li><li>Strong communication and interpersonal skills.</li><li>Experience implementing, maintaining and supporting Windows operating systems and Microsoft Office applications.</li><li>Technical experience configuring and supporting workstations, laptops, printers, and related equipment.</li><li>Exceptional client service, both internal and external.</li><li>Flexibility to work additional shifts as needed.</li></ul>
2026-08-24T00:00:00Z

Help Desk Analyst II

Windsor Mill, MD
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are seeking a dependable and service-oriented Help Desk / Tech Support II detail oriented to provide hands-on technical support for end users across hardware, software, account administration, and device deployment needs. This role serves as a primary point of contact for help desk requests, supports onboarding and account changes, coordinates vendor-related break/fix services, and contributes to IT and departmental projects. Based on general knowledge. Key Responsibilities: Install, configure, maintain, and troubleshoot computer hardware, software, and peripheral devices. Based on general knowledge. Provide Level II technical support for desktops, laptops, mobile devices, printers, and related systems. Based on general knowledge. Assist with new permanent employee onboarding, including account setup, permissions, and access change requests. Based on general knowledge. Monitor and manage the help desk ticketing queue, ensuring timely response, resolution, and communication with end users. Based on general knowledge. Act as a primary point of contact for technical support issues and escalate complex problems when needed. Based on general knowledge. Coordinate break/fix activities with third-party vendors, including equipment deliveries, installations, and service appointments. Based on general knowledge. Support deployments, system configurations, and device imaging as part of ongoing IT operations. Based on general knowledge. Assist with departmental and cross-functional IT projects as assigned. Based on general knowledge. Maintain accurate documentation of incidents, resolutions, assets, and system changes. Based on general knowledge. Support a mixed technology environment that may include Microsoft platforms, Active Directory, Cisco technologies, Citrix technologies, Mac computers, Apple devices, and Android devices. Based on general knowledge.
2026-09-10T00:00:00Z

AML Analyst

Washington, DC
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for an AML Analyst to support anti-money laundering activities through detailed review of customer transactions and account documentation in Washington, District of Columbia. This Long-term Contract position focuses on identifying reportable cash activity above regulatory thresholds, recognizing unusual patterns, and helping maintain compliance with financial crime prevention standards. The ideal candidate is analytical, attentive to detail, and comfortable working with transaction data in a structured, high-accountability environment. Responsibilities: • Examine customer transaction records and supporting files to identify cash activity that may require regulatory reporting. • Analyze transactions exceeding established thresholds and evaluate patterns that could indicate suspicious or prohibited financial behavior. • Prepare accurate documentation to support currency transaction reporting and related compliance reviews. • Investigate account activity by comparing transaction details against internal records and applicable AML guidelines. • Escalate unusual findings to compliance or supervisory teams when activity appears inconsistent or potentially high risk. • Maintain organized case notes and review outcomes to support audit readiness and regulatory expectations. • Apply anti-money laundering procedures consistently while meeting productivity and quality standards. • Collaborate with internal stakeholders to clarify customer activity and resolve documentation gaps during file reviews.
2026-09-02T00:00:00Z

AML Analyst

McLean, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
A large bank is seeking multiple AML analysts for a long-term project Duties include:<ul><li>Review and investigate alerts for potential suspicious activity. </li><li>Determine whether activity should be escalated for further review. </li><li>Assist in identifying cases that may require Suspicious Activity Report (SAR) filings. </li><li>Analyze data and document findings in a clear, concise manner. </li><li>Perform research and investigations while adhering to AML/BSA regulations and policies. Qualifications: • Minimum 3 years of business or functional experience. • At least 1 year of AML, Risk, Compliance, or financial crimes experience. • Bachelor's degree or higher is required.</li></ul>
2026-08-26T00:00:00Z

AML Analyst

McLean, VA
onsite
Temporary / Contract
30 - 30 USD / Hourly
A large bank is seeking multiple AML analysts for a long-term project Duties include:<ul><li>Review and investigate alerts for potential suspicious activity. </li><li>Determine whether activity should be escalated for further review. </li><li>Assist in identifying cases that may require Suspicious Activity Report (SAR) filings. </li><li>Analyze data and document findings in a clear, concise manner. </li><li>Perform research and investigations while adhering to AML/BSA regulations and policies. Qualifications: • Minimum 3 years of business or functional experience. • At least 1 year of AML, Risk, Compliance, or financial crimes experience. • Bachelor's degree or higher is required.</li></ul>
2026-08-26T00:00:00Z

AML Analyst

McLean, VA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an AML Analyst to join a Contract assignment in Virginia. In this role, you will examine customer activity to identify large cash transactions, assess unusual patterns, and support compliance with anti-money laundering regulations. This opportunity is well suited for an entry-level financial candidate who is analytical, organized, and comfortable working with sensitive financial information. Responsibilities: • Review customer transaction records to identify cash activity that meets regulatory reporting thresholds. • Analyze account behavior for unusual or potentially suspicious patterns that may require further review. • Prepare accurate documentation to support currency transaction reporting and related compliance activities. • Evaluate customer files and financial data to confirm completeness, consistency, and adherence to AML standards. • Escalate findings, discrepancies, or risk indicators to appropriate compliance or investigative teams. • Maintain clear records of reviews performed, decisions made, and supporting rationale for audit readiness. • Collaborate with internal stakeholders to gather information needed for case assessments and reporting obligations.
2026-09-10T00:00:00Z