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3 results for Help Desk Tier I in Austin, TX
- Austin, TX
- onsite
- Temporary / Contract
- 22 - 26 USD / Hourly
- <p><strong>Help Desk Tier I</strong></p><p>On Site | Austin, TX | Contract</p><p><br></p><p>We are looking for a Help Desk professional to provide dependable technical support for a growing client in Austin, Texas. This long-term contract position focuses on delivering responsive assistance to end users, maintaining stable workplace technology, and ensuring support requests are handled efficiently. The ideal candidate brings hands-on experience with Windows environments, user account support, and service desk operations while communicating clearly with both technical and non-technical staff.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to incoming support requests, assess urgency, and coordinate timely resolution through the IT service management system.</p><p>• Deliver frontline assistance for desktops, laptops, printers, mobile devices, software applications, and routine connectivity concerns.</p><p>• Administer user access by handling password changes, account setup, permission updates, and ongoing account maintenance.</p><p>• Set up, configure, and support Windows-based workstations and commonly used business applications for end users.</p><p>• Manage end-user equipment by assisting with hardware ordering, tracking inventory, deployment, and issue diagnosis in line with internal standards.</p><p>• Record incidents, requests, troubleshooting activities, and final outcomes thoroughly within the ticketing platform.</p><p>• Route advanced or unresolved issues to higher-level support teams while continuing to track progress and keep users informed.</p><p>• Follow open tickets through completion, provide regular status updates, and help maintain a positive support experience for employees.</p>
- 2026-08-10T00:00:00Z
- Buda, TX
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p><strong>IT Field Technician - TRAVEL REQUIRED</strong></p><p>Onsite | Buda, TX | Contract</p><p><br></p><p>Robert Half is partnering with a company in Buda, TX to identify a hands-on IT Support Technician to provide frontline technical assistance. This contract position is ideal for someone who enjoys solving everyday hardware and software issues, supporting end users in both office and industrial settings, and staying responsive to operational needs. The role includes on-site troubleshooting, device deployment, and local travel to nearby work locations as needed.</p><p><br></p><p><strong>POSITION: FIELD SERVICE TECHNICIAN</strong></p><p><strong>LOCATION: BUDA, TX </strong></p><p><strong>DURATION: 4 MONTHS</strong></p><p><strong>RATE: $30</strong></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Set up printers, take direction to go reconfigure printers, </li><li>Mount hardware</li><li>Take a rack and set it up</li><li>Assist with cabling</li><li>Provides onsite support during SD-WAN and enterprise network cutovers, </li><li>Assist with deployment, connectivity validation, troubleshooting, and end-user support</li><li>100% onsite: needs to be someone will to travel and be onsite to fit our network cutover plan across 60+ sites around the country (majority of sites are located in TX with around 12 sites located outside of TX)</li></ul>
- 2026-08-10T00:00:00Z
- Georgetown, TX
- onsite
- Temporary / Contract
- 50000 - 60000 USD / Yearly
- <p><strong>IT Support Technician</strong></p><p>Austin, TX | Full Time | On Site</p><p><br></p><p>We're seeking an IT Support Technician to provide hands-on support for end users across corporate and field operations. This role is responsible for troubleshooting hardware, software, Microsoft 365, and network-related issues while ensuring employees have the tools and technology needed to be successful.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide desktop, laptop, mobile device, and application support</li><li>Configure, deploy, and maintain end-user technology</li><li>Troubleshoot Windows, macOS, Microsoft 365, and networking issues</li><li>Support user onboarding, offboarding, and account administration</li><li>Assist with POS systems, kiosks, and other operational technologies</li><li>Document issues and resolutions within a ticketing system</li><li>Perform hardware upgrades, replacements, and asset management</li><li>Partner with IT teams to improve processes and user experience</li></ul>
- 2026-08-03T00:00:00Z