<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
<p>We are partnering with a client based in Midtown, Atlanta, GA that is looking to add a Systems Support Analyst to their growing IT team. This is a great opportunity for someone who is Mac-focused, service-oriented, and enjoys providing white-glove support in a creative, fast-paced environment. You’ll support multiple internal teams while working closely with a small, collaborative IT group.</p><p>This role is hybrid (in-office and remote) and offers strong growth potential as the organization continues to expand.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1 technical support to end users via in-person, remote, chat, and email</li><li>Diagnose and resolve hardware and software issues in a primarily macOS environment, with some Windows support</li><li>Deliver white-glove customer service and clear communication to users at all levels</li><li>Image, configure, and onboard new users and machines (primarily Macs)</li><li>Install, test, and configure workstations, peripherals, and software</li><li>Support Adobe Creative Cloud and creative production tools</li><li>Use Kandji (Iru) for Mac endpoint management (Jamf experience a plus)</li><li>Log, track, and document support requests in the help desk system</li><li>Escalate complex or urgent issues to senior team members as needed</li><li>Support and maintain office AV equipment for internal and client meetings</li><li>Assist with inventory tracking for hardware, software, and licenses</li><li>Partner closely with a small (4-person) IT team to support day-to-day operations</li></ul>
Client based near Tucker, GA is looking for a Data Engineer to join a small, high-performing data team of four. This is a hands-on, highly visible role where you will play a critical part in shaping the organization’s data strategy and supporting core operational and analytics systems during a transformative period. You will have the opportunity to directly influence business decisions, design innovative solutions, and make a measurable impact from day one. <br> In this role, you will collaborate closely with Data Analysts, Product Owners, and business stakeholders to design, build, and maintain data pipelines, models, and infrastructure. The environment is fast-paced, collaborative, and tech-forward, with a strong focus on SQL, Tableau, and API-based data integrations. While each Data Engineer owns specific areas of responsibility, cross-training ensures a deep understanding of end-to-end data flows across the organization, giving you broad exposure and detail oriented growth. <br> Key Responsibilities: <br> Design, build, and maintain scalable data pipelines, models, and databases that support analytics and business operations Write, optimize, and maintain complex SQL queries, stored procedures, and triggers Manage data ingestion from APIs and multiple internal and external systems Support data visualization and analytics initiatives using Tableau (Power BI experience also valuable) Ensure data accuracy and troubleshoot issues in reporting, extraction, and warehousing Partner with business and operational teams to translate requirements into actionable data solutions Participate in meetings to drive process improvements and operational efficiencies Provide technical guidance and mentorship to Data Analysts on best practices and prioritization Assist with data governance, performance optimization, and analytics enablement Develop tools, datasets, and processes that streamline business operations Create and maintain clear technical and process documentation Support end users with troubleshooting related to data tools and analytics platforms
<p>Description of Position</p><p>This role supports a Microsoft-based ERP and data environment, combining hands-on application support, SQL Server expertise, and systems integration work. The position focuses on supporting existing platforms—including Microsoft SQL Server, SmartConnect, and Great Plains—while leveraging prior Dynamics 365 experience to help inform future-state planning and platform decisions.</p><p>The ideal candidate is technically strong, operationally minded, and comfortable working close to the business to troubleshoot issues, improve integrations, and support ongoing system evolution.</p><p><br></p><p>Key Responsibilities</p><p><strong>Application & Operational Support</strong></p><ul><li>Support and maintain internal business applications to ensure system availability, stability, and performance</li><li>Act as an escalation point for complex application, database, and integration issues</li><li>Perform root cause analysis and implement long-term preventative solutions</li><li>Support testing, deployment, and release activities for application updates</li><li>Maintain system documentation and provide guidance or training to internal users</li></ul><p><strong>Data, Integration & Development Support</strong></p><ul><li>Write, review, and optimize complex SQL Server queries</li><li>Support SmartConnect integrations between Great Plains and internal systems</li><li>Troubleshoot data movement, integrations, and API-based workflows</li><li>Support database performance tuning, data integrity, and reporting needs</li><li>Collaborate with developers and IT partners on enhancements and integrations</li></ul><p><strong>ERP & Microsoft Platform Support</strong></p><ul><li>Support Microsoft Great Plains (GP) environments</li><li>Apply prior experience with Dynamics 365 (Business Central, Finance & Operations, and/or CRM) to support future-state ERP and CRM planning</li><li>Assist with ERP and CRM evaluation, testing, and integration efforts as the platform evolves</li><li>Demonstrate understanding of Warehouse Management Systems (WMS) and their integration with ERP platforms</li><li>Support Power BI dashboards and reporting in partnership with business teams</li></ul><p><br></p>
<p>We are looking for a skilled GenAI Data Automation Engineer to design and implement innovative, AI-driven automation solutions across AWS and Azure hybrid environments. You will be responsible for building intelligent, scalable data pipelines and automations that integrate cloud services, enterprise tools, and Generative AI to support mission-critical analytics, reporting, and customer engagement platforms. Ideal candidate is mission focused, delivery oriented, applies critical thinking to create innovative functions and solve technical issues.</p><p><br></p><p>Location: <strong>REMOTE - EST or CST</strong></p><p><br></p><p>This position involves designing, developing, testing, and troubleshooting software programs to enhance existing systems and build new software products. The ideal candidate will apply software engineering principles and collaborate effectively with colleagues to tackle moderately complex technical challenges and deliver impactful solutions.</p><p><br></p><p>Responsibilities:</p><ul><li> Design and maintain data pipelines in AWS using S3, RDS/SQL Server, Glue, Lambda, EMR, DynamoDB, and Step Functions.</li><li> Develop ETL/ELT processes to move data from multiple data systems including DynamoDB → SQL Server (AWS) and between AWS ↔ Azure SQL systems.</li><li> Integrate AWS Connect, Nice inContact CRM data into the enterprise data pipeline for analytics and operational reporting.</li><li> Engineer, enhance ingestion pipelines with Apache Spark, Flume, Kafka for real-time and batch processing into Apache Solr, AWS Open Search platforms.</li><li> Leverage Generative AI services and Frameworks (AWS Bedrock, Amazon Q, Azure OpenAI, Hugging Face, LangChain) to:</li><li> Create automated processes for vector generation and embedding from unstructured data to support Generative AI models.</li><li> Automate data quality checks, metadata tagging, and lineage tracking.</li><li> Enhance ingestion/ETL with LLM-assisted transformation and anomaly detection.</li><li> Build conversational BI interfaces that allow natural language access to Solr and SQL data.</li><li> Develop AI-powered copilots for pipeline monitoring and automated troubleshooting.</li><li> Implement SQL Server stored procedures, indexing, query optimization, profiling, and execution plan tuning to maximize performance.</li><li> Apply CI/CD best practices using GitHub, Jenkins, or Azure DevOps for both data pipelines and GenAI model integration.</li><li> Ensure security and compliance through IAM, KMS encryption, VPC isolation, RBAC, and firewalls.</li><li> Support Agile DevOps processes with sprint-based delivery of pipeline and AI-enabled features.</li></ul>
<p>We are looking for a Tier III Support Technician to serve as an escalation point for complex technical issues and support enterprise IT environments across endpoints, servers, and cloud platforms. This role requires deep technical troubleshooting, systems administration skills, and the ability to work independently on advanced issues and projects.</p><p><strong>Responsibilities:</strong></p><ul><li>Serve as Tier III escalation support for complex endpoint, system, and network issues</li><li>Troubleshoot Windows/macOS endpoints, servers, and enterprise applications</li><li>Administer Active Directory, Group Policy, Microsoft 365, and identity platforms</li><li>Manage endpoint management tools (Intune, SCCM/MECM, JAMF, etc.)</li><li>Diagnose and resolve performance, security, and configuration issues</li><li>Implement and support security policies, patching, and vulnerability remediation</li><li>Collaborate with network, server, and security teams on infrastructure projects</li><li>Document solutions, procedures, and knowledge base articles</li><li>Mentor Tier I/II technicians and provide technical guidance</li></ul><p><br></p>
<p><strong>Overview:</strong></p><p>Robert Half’s Technology Practice is building a pipeline of experienced Network Engineers for upcoming contract/contract‑to‑hire roles with clients across Metro Atlanta. If you have hands-on network engineering experience and are open to new opportunities, we want to connect with you.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Design, implement, and support LAN/WAN networks across multi-site environments</li><li>Configure, maintain, and troubleshoot routers, switches, firewalls, and wireless systems</li><li>Monitor network performance, identify bottlenecks, and optimize throughput</li><li>Manage network security policies, VPNs, and access controls</li><li>Support network upgrades, migrations, and hardware refreshes</li><li>Perform root-cause analysis for network incidents and provide timely resolutions</li><li>Document network configurations, diagrams, and procedures</li><li>Collaborate with security, infrastructure, and application teams on cross-functional projects</li></ul>
<p>Robert Half is hiring! We are looking for an experienced Site Reliability Engineer to join our team. This role involves designing, operating, and enhancing a secure, scalable, and cost-efficient multi-cloud platform. The ideal candidate will possess a strong technical background, a passion for automation and observability, and a commitment to improving system reliability and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage reliable and scalable systems across multi-cloud environments, including AWS and Azure.</p><p>• Develop and refine service level objectives (SLOs), service level indicators (SLIs), and error budgets to support system reliability.</p><p>• Lead root cause analyses for incidents and implement measures to prevent recurrence.</p><p>• Enhance platform observability by creating and maintaining metrics, logs, traces, and alerts.</p><p>• Drive cloud cost optimization initiatives by implementing cost visibility, forecasting, and accountability measures.</p><p>• Collaborate with security teams to ensure compliance with regulatory standards and embed security into platform operations.</p><p>• Automate operational workflows using Infrastructure as Code and CI/CD pipelines.</p><p>• Utilize AI tools to improve incident analysis, capacity planning, and operational efficiency.</p><p>• Mentor and guide engineering teams on reliability practices and cost-efficient architectures.</p><p>• Partner with cross-functional teams to influence technical direction and improve operational maturity.</p>
