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3 results for Help Desk Ii in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 5 - 29 USD / Hourly
- We are seeking a Help Desk II detail oriented to join our IT team and provide Tier 2 technical support for end users in a fast-paced enterprise environment. This role is responsible for troubleshooting hardware, software, operating systems, Microsoft 365 applications, printers, and basic networking issues while delivering exceptional customer service. The ideal candidate is customer-focused, enjoys problem-solving, and can effectively prioritize multiple support requests.
- 2026-07-31T00:00:00Z
- Lithonia, GA
- onsite
- Permanent / Full Time
- 50000 - 60000 USD / Yearly
- We are looking for a Help Desk/Desktop Support Analyst to provide dependable onsite technical support for a logistics operation in Georgia. In this role, you will serve as a key resource for employees by resolving everyday technology issues, setting up user equipment, and ensuring a smooth desktop experience across the organization. The ideal candidate brings solid Microsoft 365 and Windows support experience, communicates well with users at all levels, and approaches technical challenges with a service-focused mindset.<br><br>Responsibilities:<br>• Deliver first-line support for desktop hardware, software applications, printers, and other employee technology tools.<br>• Diagnose and resolve issues involving Microsoft 365, Windows operating systems, and general end-user computing environments.<br>• Assist with the operation and basic support of virtual machines, including work within Hyper-V-based environments.<br>• Prepare, configure, and deploy workstations while setting up user access and accounts for new or existing employees.<br>• Monitor and address service desk requests in a timely manner, prioritizing incidents to minimize disruption to business operations.<br>• Route more advanced or specialized technical problems to senior IT team members when additional expertise is required.<br>• Provide clear, detail-focused assistance to staff across the business, including senior leadership and executive-level users.<br>• Perform foundational troubleshooting related to network connectivity, computer hardware, and system performance issues.<br>• Maintain accurate records of support activity, documenting reported issues, actions taken, and final resolutions.
- 2026-08-12T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 25 - 28 USD / Hourly
- <p>We are hiring a Desktop Support Technician to provide hands-on technical support for end users across hardware, software, mobile devices, printers, and enterprise applications. This role will be responsible for resolving technical issues, imaging and deploying computers, supporting user onboarding, and ensuring a high level of customer satisfaction.</p>
- 2026-08-04T00:00:00Z