8 results for Help Desk Analyst in Atlanta Ga

Help Desk Technician We are seeking a skilled and proactive Help Desk Technician, The ideal candidate will have hands-on experience with Active Directory and Office 365 to provide efficient technical support to end users.Key Responsibilities:<ul><li>Respond to and resolve IT support requests via phone, email, and ticketing system</li><li>Troubleshoot and support Active Directory and Office 365-related issues</li><li>Manage user accounts, permissions, and group policies within Active Directory</li><li>Provide assistance with Office 365 applications (e.g., Outlook, Teams, SharePoint)</li><li>Document and escalate complex issues to senior IT staff</li></ul>

Desktop Support Analyst Position Overview:As an IT Support Tier 2 Analyst you will be responsible for providing technical support to both warehouse and office employees, working with a range of IT systems and equipment in a fast-paced retail environment. The role focuses on handling escalated IT issues from Tier 1 support, troubleshooting hardware and software issues, and ensuring smooth operations of IT infrastructure during the second shift (2:00 PM - 10:00 PM or 3:00 PM - 11:00 PM, Sunday - Thursday).You will support a variety of systems, including POS (Point of Sale) systems, inventory management software, and warehouse technology, ensuring minimal downtime and optimal performance. This position requires excellent problem-solving skills, a strong understanding of IT infrastructure, and the ability to work efficiently under pressure.Key Responsibilities:Provide Tier 2 support for escalated issues from the Tier 1 helpdesk team.Troubleshoot and resolve technical issues related to workstations, POS systems, inventory management, printers, and other hardware/software in both warehouse and office environments.Assist with the setup, installation, and configuration of new hardware, software, and equipment.Ensure IT systems and applications used in retail operations are up-to-date and functioning properly.Monitor system performance and perform regular maintenance tasks to ensure high availability and minimize downtime.Respond to, prioritize, and resolve support tickets related to technical issues within established SLAs.Perform diagnostic tests on systems and provide resolutions for software errors, network connectivity issues, and hardware failures.Assist with the configuration and support of mobile devices, barcode scanners, and other specialized retail and warehouse equipment.Support the management of inventory management systems, ensuring accuracy and efficiency.Perform system backups and restore procedures in case of issues or failures.Assist with IT projects such as system upgrades, equipment rollouts, and new software implementations.Document technical issues, resolutions, and procedures in the company knowledge base.Assist with training Tier 1 support staff on escalated issues and best practices for IT troubleshooting.Support IT management in improving systems, workflows, and processes across the retail and warehouse operations.Skills & Qualifications:2+ years of experience in IT support or helpdesk roles, with a focus on Tier 2 or more advanced troubleshooting.Strong knowledge of Windows operating systems, including Windows 10 and Server environments.Hands-on experience with networking protocols (TCP/IP, DNS, DHCP) and troubleshooting network issues.Familiarity with Active Directory, user account management, and group policy configurations.Proficient in diagnosing and resolving issues with hardware (desktops, laptops, printers, etc.) and peripherals.Strong ability to work under pressure and prioritize tasks effectively in a fast-paced environment.Knowledge of IT security best practices and experience implementing them across various systems.Ability to adapt quickly to changing priorities and work schedules.

IT Manager IT Manager - 5 days onsite in Kennesaw area Robert Half s seeking an IT Manager who has experience leading business growth by implementing and optimizing IT systems, including ERP, CRM, EDI, and other business solutions. Reporting directly to the Divisional IT Manager, this role will be fully responsible for IT support for approximately 75 employees. The IT Manager will develop and maintain a strategic IT roadmap that aligns with the company’s business goals. This position involves managing relationships with external IT service providers to ensure effective support, as well as collaborating with divisional IT teams to address needs at other locations. This is an exciting opportunity to work in a fast-paced, dynamic environment where an entrepreneurial mindset, problem-solving abilities, adaptability, and a passion for collaboration will drive IT success. With a high degree of autonomy, the IT Manager will have the chance to make a significant impact on both the user experience and overall business operations. Essential Duties and Responsibilities:<ul><li>Engage with business leaders to build, maintain and execute an IT roadmap to enable aggressive growth within the business</li><li>Provide day to day support to our IT Infrastructure (Server, Storage, Network, PBX) and applications ( ERP, CRM, EDI)</li><li>Provide end user helpdesk support including onboarding and offboarding employees.</li><li>Project manage and execute upgrades to systems and applications to maintain currency and supportability.</li><li>Partner with Managed Service Providers to define and deliver infrastructure and/or application support where applicable.</li><li>Ensure compliance with cyber security standards by deploying, managing and maintaining enterprise cyber security tools.</li><li>Perform system patching and security remediation's</li><li>Perform and ensure that data backups are performed, execute periodic BCDR tests.</li><li>Document and keeping all processes and procedures current</li><li>Administer and maintain Active Directory, Group Policy.</li><li>Install and tests necessary software and hardware</li><li>Maximizes the availability, uptime, stability and data integrity of Company Infrastructure, PC Software, hardware, network, printers and file and print servers</li><li>Monitor PC, Network and Server performance. Tune to optimize performance. Make recommendations for new equipment or services.</li><li>Administer, troubleshoot and maintain telephone system, phones and other communication equipment.</li><li>Maintains inventory of all hardware, software, and telecommunications equipment.</li><li>Develop and maintain system documentation for changes and enhancements.</li><li>Provide IT expertise and support to businesses across the Division as needed.</li><li>Performs all other duties as required</li></ul>

Sr. Compensation Analyst - Contract Remote Robert Half HR Solutions is currently sourcing for a remote contract Sr. Compensation Analyst to support our client located near Alpharetta, Georgia. As part of this role, you will be responsible for handling various tasks related to compensation analytics, job banding, and compensation modeling. This position offers contract employment opportunity for several months, to be further evaluated as the project progresses. Responsibilities: • Conducting comprehensive compensation analysis and benchmarking• Administering compensation and benefits programs• Overseeing the annual compensation process including merit increases• Utilizing CRM and HCM systems for compensation administration• Assisting in budget processes related to compensation• Managing compensation surveys to ensure competitive compensation plans• Implementing and maintaining compensation - commissions and compensation - executive programs• Administering the bonus program and incentive compensation• Ensuring total compensation plans are in line with company policies and guidelines• Holding responsibility for compensation modeling and job banding activities

Desktop Support Technician We are seeking a skilled and motivated Desktop Support Technician. The ideal candidate will have experience in IT hardware troubleshooting, Level 1 networking support, and providing exceptional user support. You will be the first point of contact for our team members' technical issues and play a key role in maintaining and supporting their technology needs. Responsibilities:<ul><li>Provide desktop support for hardware and software issues</li><li>Troubleshoot and resolve basic networking issues (TCP/IP, VPN, etc.)</li><li>Assist users with software and system configurations</li><li>Maintain and manage user accounts, permissions, and access controls</li><li>Perform hardware repairs, installations, and upgrades</li><li>Document and track issues using the ticketing system</li><li>Provide technical training and support to end users</li></ul>

Technical Support Engineer We are offering a contract to permanent employment opportunity for a Technical Support Engineer in Atlanta, Georgia. This role involves providing technical assistance and troubleshooting for hardware, software, and network-related issues. The successful candidate will be essential in maintaining the smooth operation of our IT systems, supporting users, and managing mobile devices and Active Directory. Responsibilities: • Efficiently manage technical support tasks and troubleshoot hardware, software, and network-related issues for users.• Investigate and diagnose issues, including but not limited to network troubleshooting involving DHCP, IP ranges, and devices.• Utilize tools such as Intune and Azure for managing mobile devices, including tablets and laptops.• Oversee and provide support for Active Directory, both on-premises and in the cloud.• Conduct staging and imaging processes through Azure.• Handle and resolve support tickets effectively, ensuring minimal disruption and timely resolution.• Collaborate with team members to provide efficient and comprehensive support.• Use tools such as ManagedEngine DTS and TeamViewer to remotely support users.• Implement SoHo tool for remote diagnostics and management.

ERP OTC Manager We are offering an exciting opportunity for an ERP OTC Manager in the Detail Oriented Services industry, located in Atlanta, Georgia. In this role, you will be working with order management, operations, and supply chain teams to develop effective end-to-end processes within the ERP, customer experience systems, and reporting/analytics platforms. Responsibilities: • Utilize management philosophy and apply the 5 Dimensions to build a high performing organization. • Act as the primary liaison between Plan to Make, Order to Cash leadership, and IT capabilities. • Foster a culture of knowledge sharing and continuous learning within the functional team to achieve valuable outcomes. • Collaborate with business and technology stakeholders to deliver and support the solution, including the prioritization of requirements, making technology decisions, and participating in design, build, test, and sustain operations. • Provide expert guidance and leadership in the SAP domain to internal teams and external partners. • Oversee SAP technology and functions, connected applications, and interfaces or middleware integration supporting order to cash. • Outline strategy, scope, and end state capabilities, secure commitments, and maintain accountability for deliverables. • Communicate changes, enhancements, and modifications of business requirements. • Contribute in conducting research of alternatives and cost/benefit analysis. • Assist with the creation and impact of deployment and cutover plans, review, and approve functional specifications and system configuration. • Demonstrate a high level of ownership, leadership, initiative, and strong sense of urgency in all assignments as part of a fast-paced environment.

ERP Integration Manager We are offering an exciting opportunity for an ERP Integration Manager in Suwanee, Georgia, United States. In this role, you will guide the implementation of ERP systems and oversee business process management. Your role will be pivotal in managing customer accounts and handling customer inquiries. Responsibilities: • Guide and oversee the implementation of global ERP systems, such as SAP, EPICOR • Exhibit proficiency in managing business processes in areas like finance, supply chain, and manufacturing • Demonstrate excellent project management skills by managing large-scale, cross-functional projects • Exhibit strong communication and negotiation skills, along with stakeholder management abilities • Adapt and work effectively in a dynamic environment • Process customer credit applications with accuracy and efficiency • Maintain precise customer credit records • Leverage skills in advanced business application programming (ABAP), cloud technologies, CRM, Epicor ERP, AB Testing, Business Intelligence (BI), Business Process Functions, Business Requirement Document, and Change Management.