We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
<p>This role supports cross-functional digital projects by translating business needs into clear technical requirements. You’ll work closely with stakeholders, product teams, and developers to design solutions, write user stories, lead Scrum ceremonies, and guide UAT to ensure successful delivery. A strong communicator who can problem-solve and keep teams aligned will thrive here.</p>
<p><strong>SALES FINANCIAL ANALYST - Growth Oriented Global Technology Company</strong></p><p><br></p><p>Are you ready to advance your career as a<strong> Sales Financial Analyst?</strong> Apply now to join a dynamic team seeking a highly skilled professional to drive sales forecasting, modeling, and revenue optimization through data-driven strategies.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Develop and maintain complex financial and operational models to support sales pipeline management.</li><li>Analyze historical and real-time sales data to uncover trends and provide actionable insights.</li><li>Build interactive dashboards and reports using Power BI and Salesforce to equip leadership with real-time sales intelligence.</li><li>Collaborate with sales leadership to identify challenges and implement data-driven solutions.</li><li>Ensure data governance standards are met, maintaining data accuracy and reliability.</li><li>Deliver insightful ad hoc performance analyses to inform strategic decisions.</li></ul><p><br></p>
<p>We are looking for an IT Support Engineer to deliver remote and onsite support for hybrid users. You’ll manage M365 environments, configure hardware, and automate common tasks through Intune and PowerShell.</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p><strong>Overview</strong></p><p> The Salesforce Developer is responsible for designing, developing, and implementing scalable solutions within the Salesforce platform to support business operations and improve user experience. This mid-level role requires strong technical expertise in Apex, Lightning Components, and Salesforce integrations, as well as the ability to collaborate closely with cross-functional teams to translate business requirements into technical solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and maintain custom applications and integrations on the <strong>Salesforce platform</strong> (Sales Cloud, Service Cloud, Experience Cloud).</li><li>Develop and optimize <strong>Apex classes, triggers, Lightning Web Components (LWC), Visualforce pages, and SOQL queries</strong>.</li><li>Collaborate with business analysts, admins, and stakeholders to translate business requirements into scalable technical designs.</li><li>Implement and maintain <strong>integrations between Salesforce and external systems</strong> using REST/SOAP APIs, middleware, or ETL tools.</li><li>Participate in <strong>code reviews, unit testing, and release management</strong> to ensure code quality and platform stability.</li><li>Troubleshoot and resolve system issues, data inconsistencies, and performance challenges.</li><li>Adhere to Salesforce development best practices and ensure compliance with governance, security, and data integrity standards.</li><li>Stay current with Salesforce platform updates and proactively recommend improvements or automation opportunities.</li><li>Document technical processes, customizations, and integration flows.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p> The Data Engineer is responsible for building and maintaining the data infrastructure that powers analytics, reporting, and data-driven decision-making across the organization. This role requires hands-on experience with data modeling, ETL/ELT development, and modern cloud data platforms. The ideal candidate is skilled at transforming raw data into clean, reliable datasets and optimizing data pipelines for performance and scalability.</p><p><strong>Key Responsibilities</strong></p><ul><li>Design, build, and maintain <strong>data pipelines</strong> and <strong>ETL/ELT workflows</strong> that move and transform data from various sources into centralized data warehouses or data lakes.</li><li>Develop and manage <strong>data models</strong>, schemas, and metadata to ensure consistency, scalability, and performance.</li><li>Work with large, complex datasets using tools like <strong>SQL, Python, and Spark</strong> to automate data ingestion and transformation.</li><li>Collaborate with analysts, data scientists, and business stakeholders to understand data needs and support analytical initiatives.</li><li>Implement and maintain <strong>data quality, governance, and validation processes</strong> to ensure accuracy and reliability.</li><li>Optimize data pipeline performance and cost across cloud environments such as <strong>AWS, Azure, or Google Cloud</strong>.</li><li>Support <strong>data warehouse development</strong> using platforms such as <strong>Snowflake, Redshift, BigQuery, or Synapse</strong>.</li><li>Troubleshoot and resolve data issues in production environments, ensuring minimal downtime and data integrity.</li><li>Maintain documentation for data pipelines, system architecture, and transformation logic.</li><li>Stay current with emerging data engineering technologies and recommend improvements to architecture and process design.</li></ul><p><br></p>
