We are looking for an experienced Help Desk Analyst II to join our team in Atlanta, Georgia. In this role, you will be responsible for providing comprehensive technical support to ensure seamless hardware and software operations across our organization. This position requires a proactive individual with strong troubleshooting skills and a commitment to maintaining high levels of customer service.<br><br>Responsibilities:<br>• Oversee end-user hardware setup and maintenance, including desktops, laptops, and workstations, ensuring minimal downtime through timely troubleshooting and repairs.<br>• Install, configure, and support software applications for both field and office users, leveraging extensive knowledge of application integration with company systems.<br>• Administer network access by managing user password changes and ensuring secure connectivity.<br>• Collaborate with project managers to facilitate remote jobsite mobilization, providing on-site troubleshooting when remote solutions are insufficient.<br>• Evaluate and sanitize returned IT equipment, repairing and preparing it for future deployment when necessary.<br>• Maintain organized IT lab and storage areas, ensuring all equipment and software installation media are properly inventoried.<br>• Select and manage replacement components to ensure immediate availability for minimizing end-user downtime during hardware failures.<br>• Provide training to end-users on new technologies and software applications to enhance their productivity and efficiency.
<p>We are looking for a Help Desk Analyst to provide front-line technical support for end users across Windows and macOS environments. You’ll handle ticket triage, troubleshoot hardware and software issues, and escalate complex problems to Tier II support.</p>
We are looking for a skilled Sr. IT Support Analyst to join our team in Atlanta, Georgia. In this role, you will provide Tier I and II technical support, ensuring smooth IT operations and resolving complex issues efficiently. Your expertise in troubleshooting, networking, and system management will be instrumental in maintaining a robust IT environment.<br><br>Responsibilities:<br>• Provide Tier I and II technical support to resolve hardware, software, and network-related issues.<br>• Manage and maintain Active Directory, ensuring proper configuration and access control.<br>• Troubleshoot networking equipment, including routers, switches, and wireless systems such as Cisco and Meraki.<br>• Install and configure Windows operating systems and Microsoft Office applications.<br>• Apply Microsoft Open Database Connectivity (ODBC) for SQL Server to support database operations.<br>• Diagnose and repair computer hardware issues, including monitors, printers, and desktop software.<br>• Develop and implement IT policies to enhance system security and efficiency.<br>• Collaborate with users to provide clear communication and excellent customer service.<br>• Work independently with minimal supervision, prioritizing tasks effectively.<br>• Utilize ServiceNow for tracking and managing service desk tickets.
<p>We are looking for a Help Desk II Technician to provide advanced desktop and user support. This role includes imaging, deploying devices, managing Intune profiles, and troubleshooting network or application issues.</p>
<p>We are looking for an IT Support Engineer to deliver remote and onsite support for hybrid users. You’ll manage M365 environments, configure hardware, and automate common tasks through Intune and PowerShell.</p>
We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
<p>We are seeking a detail-oriented and technically savvy Product Owner to join our IoT-based smart building automation product line. This role sits at the intersection of technology, design, and customer needs—connecting software development with business outcomes. You will work closely with engineering, product, and design teams to ensure technical vision is translated into actionable development deliverables that address real-world customer challenges in the HVAC and controls domain.</p><p>This position is ideal for someone with deep experience in HVAC systems, controls integration, and field operations who is now ready to bridge technical implementation and product strategy. The ability to understand both customer challenges on the commercial side and technical integration on the software side is critical.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Serve as the technical bridge between business and engineering, translating requirements into technical deliverables and user stories.</li><li>Collaborate with customers, developers, and product managers to identify pain points and create solutions that enhance building performance and connectivity.</li><li>Leverage your HVAC and controls expertise to guide integration efforts, including API connectivity (Salesforce and other enterprise systems).</li><li>Work with protocols such as Fox and other building automation technologies to ensure seamless interoperability.</li><li>Support data gathering, dissection, and extraction for system optimization and analytics.</li><li>Collaborate with global and cross-functional teams to deliver intuitive, high-performing, and scalable features.</li><li>Contribute to solutions that enhance energy efficiency, occupant comfort, and system visibility across large commercial building portfolios.</li></ul><p><br></p>
