6 results for Customer Support Representative in Atlanta Ga

Customer Service Representative We are seeking a Customer Service Representative for our operations in the non-profit sector in Atlanta, Georgia. This role is a short term contract employment opportunity and is focused on managing customer interactions, maintaining accurate data records, and efficiently processing applications. Responsibilities: • Efficiently manage inbound calls, responding to queries with professionalism and courtesy • Serve as the initial point of contact for new applicants, providing necessary guidance • Evaluate applicant qualifications for program eligibility • Ensure accurate and timely data entry of customer details • Maintain and update data spreadsheets using Office software, particularly Excel • Organize, scan, and file essential documents • Perform additional administrative duties as required • Ensure a welcoming and friendly environment for all interactions • Collaborate with case managers by providing relevant applicant information • Manage email correspondence and schedule appointments as needed.

Sales Support Specialist We are offering a permanent employment opportunity for a Sales Support Specialist in Peachtree City, Georgia. The individual will be part of a dynamic team, working to establish and maintain customer relations, manage long-term contracts, and support service offerings. Responsibilities: • Ensure world-class service to existing customer base and maintain good customer relations • Regularly follow up on new part approvals and promote them to relevant customers • Stay knowledgeable about complex service offerings such as Wenstock, ISA, Kitting • Manage specific customer database information and maintain customer profiles • Utilize all available sales tools and reports to drive results • Coordinate with other departments to meet sales targets • Emphasize product features based on customer needs analysis • Assist in contract writing and provide input • Participate in training sessions, including onboarding new hires • Support collection activities as required • Understand and manage both purchasing and development contracts • Contact customers to promote products, review missed sales opportunities, and provide quote responses • Provide technical information to customers as needed • Develop and maintain long term contract agreements • Obtain competitive information and intelligence from responsible accounts • Maintain regular contact with Regional Account Director for senior-level visits when necessary.

Collections Specialist We are searching for a proficient Collections Specialist in Lawrenceville, Georgia. As a Collections Specialist, your primary role will be to manage customer accounts, handle debt collection, and ensure the prompt resolution of outstanding balances. You will be instrumental in maintaining a steady cash flow, mitigating financial risk, and establishing strong customer relationships while adhering to our organization's policies and industry regulations. Responsibilities:• Facilitate the recovery of overdue accounts by initiating contact with customers, negotiating payment terms, and securing payments for outstanding invoices.• Identify and promptly resolve any customer disputes or billing issues to minimize payment delays and maintain customer satisfaction.• Utilize accounting software systems to track, monitor, and manage customer accounts, payment statuses, and generate reports.• Regularly communicate with customers through various channels to discuss overdue payments and establish suitable payment arrangements.• Evaluate customer credit risk, report on collection trends, and escalate complex issues to management as necessary.• Generate weekly and monthly reports on collections performance, aged receivables, and other key metrics, ensuring all actions taken are thoroughly documented.• Collaborate with cross-functional teams including sales, customer service, and finance to resolve customer issues, adjust billing discrepancies, and ensure timely payment processing.• Adhere to all internal credit and collection policies, as well as legal and regulatory requirements, while maintaining confidentiality and adhering to company guidelines.

Front Desk Coordinator We are offering a short-term contract employment opportunity for a Front Desk Coordinator in the IT Software industry, based in Atlanta, Georgia. As a Front Desk Coordinator, your role will encompass a variety of administrative tasks, including providing concierge services and managing a multi-line phone system. Responsibilities: • Ensure smooth operation of the front desk by promptly answering incoming calls on a multi-line phone system. • Provide exceptional customer service to all visitors, addressing their inquiries and needs efficiently. • Execute administrative tasks such as data entry and organizing files to maintain a streamlined office environment. • Assist in the use of Microsoft Excel, Microsoft Outlook, and Microsoft Word for various administrative tasks. • Leverage your interpersonal skills to create a welcoming and detail-oriented atmosphere for all visitors and staff. • Deliver concierge services, demonstrating a proactive approach and attention to detail. • Maintain accurate records, ensuring all customer data is up-to-date and easily accessible. • Attend to customer inquiries, providing accurate information and resolving any issues swiftly.

Sr. Paralegal - Litigation We are in search of an experienced Paralegal to join a law firm in Atlanta, Georgia. As a Sr. Paralegal, you will play a critical role in our legal team, focusing on various areas including ERISA, ESOP, labor and employment, business disputes, and class actions. This role will require specific skills in Litigation Paralegal, Complex Business Litigation, and Litigation Defense. Responsibilities:• Assist in defending companies across multiple areas, including ERISA, ESOP, labor and employment, business disputes, and class actions.• Provide comprehensive support in litigation processes.• Conduct complex business litigations efficiently.• Maintain and manage detailed and organized records related to all cases.• Work closely with the legal team to prepare for trials.• Draft and prepare legal documents for review.• Support the legal team in administrative tasks related to litigation.• Conduct legal research and analysis to support case preparation.• Ensure all legal practices and procedures comply with legal regulations and standards.• Communicate with clients, witnesses, and legal representatives as needed

Inhouse Attorney Sr Legal Counsel Corporate Lawyer Our client is seeking a new inhouse corporate attorney to join their technology company in NW Atlanta. This role includes managing and overseeing document compliance, preparing and reviewing business agreements, and offering legal counsel to cross functional teams. • Guiding corporate executives on various commercial deals, assisting sales teams on transactions, software licensing, detail-oriented services, equipment maintenance, and SaaS agreements.• Negotiating distribution, consignment, and collaboration agreements, and supporting R& D, marketing, and sourcing teams, including lease agreements.• Collaborating with HQ on corporate and compliance requests from the local team, and managing outside counsel.• Monitoring state qualifications, maintaining companies in good standing with designated jurisdictions, and executing legal entity restructuring.• Conducting annual meetings for subsidiary companies, maintaining corporate minute books, holding and drafting special meetings, and overseeing annual report filing service and registered agent service.• Managing and coordinating litigation cases with the help of external counsel.• Following up on data protection projects both internally and externally.• Assisting with trademark and patent matters where required.• Providing legal support for operations in the US, Canada, Central & South America.