<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p>Product Manager</p><p>The Product Manager defines product vision and drives strategy, roadmap, and execution. This role ensures alignment between business objectives, customer needs, and development efforts.</p><p>Responsibilities:</p><p> • Define product roadmap and prioritize features</p><p> • Gather and analyze user and market insights</p><p> • Collaborate with engineering, design, and marketing teams</p><p> • Track KPIs and product performance metrics</p><p> • Lead sprint planning and backlog refinement</p><p><br></p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
We are looking for an experienced ABM Marketing Manager to join our team in Atlanta, Georgia, for a long-term contract position. In this role, you will play a pivotal part in bridging the gap between marketing and sales by driving targeted campaigns and nurturing valuable sales relationships. This position offers the opportunity to work with international teams, manage multi-regional marketing programs, and contribute to scaling our foundational processes.<br><br>Responsibilities:<br>• Develop and execute account-based marketing strategies that align with sales objectives and business goals.<br>• Collaborate with sales teams to identify key accounts and create tailored marketing campaigns to drive engagement.<br>• Utilize tools like 6sense and Folloze to design and track targeted campaigns, ensuring data-driven decision-making.<br>• Manage outbound marketing requests from international sales teams, ensuring timely delivery and alignment with regional needs.<br>• Monitor and analyze campaign performance using platforms such as Power BI and Salesforce to optimize results.<br>• Coordinate with cross-functional teams to ensure seamless integration of marketing efforts throughout the sales funnel.<br>• Create and manage custom landing pages for vertical campaigns to enhance audience targeting and engagement.<br>• Support the scaling of marketing programs by improving existing processes and introducing innovative solutions.<br>• Build and maintain strong relationships with sales teams to demonstrate the value of marketing initiatives.<br>• Contribute to the development of metrics and reporting frameworks to track the effectiveness of marketing activities.
<p>Marketing Automation Manager</p><p>The Marketing Automation Manager owns strategy and execution of automated marketing programs to drive lead generation and customer engagement.</p><p>Responsibilities:</p><p> • Design and implement automated workflows</p><p> • Manage CRM and marketing automation integrations</p><p> • Develop lead scoring models</p><p> • Analyze campaign performance and optimize funnels</p><p> • Partner with sales to improve lead quality</p><p><br></p>
<p>Robert Half HR Solutions is partnering with a fast-growing client looking to add an HR Manager to their team. This opportunity is ideal for HR professionals who thrive in dynamic, multisite environments and are passionate about shaping positive employee experiences and workplace culture.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Serve as the primary point of contact for employees and managers regarding HR-related questions, concerns, and issue resolution.</li><li>Lead and manage employee relations, investigating issues, mediating conflicts, and providing guidance to drive positive outcomes.</li><li>Oversee performance management activities, including goal setting, coaching, corrective actions, and annual review processes.</li><li>Drive employee engagement initiatives, helping to build and reinforce a collaborative, inclusive, and high-performance company culture.</li><li>Ensure HR compliance with all federal, state, and local employment laws and company policies; maintain accurate HR documentation and records.</li><li>Support and execute change management strategies as the company grows and evolves.</li><li>Some travel to local site locations to provide hands-on HR support, build relationships, and understand location-specific needs.</li><li>Advise leadership, train managers on HR best practices, and support the rollout of new programs and policies.</li></ul><p><br></p><p>Why You’ll Love This Role:</p><ul><li>Direct impact on the company’s growth and culture at a critical phase.</li><li>Opportunity to build out HR programs from the ground up.</li><li>Highly visible role with room for advancement in a growth-focused organization.</li></ul><p><br></p>
<p>We are looking for an experienced Creative Project Manager to join our team in Atlanta, Georgia. In this role, you will act as a vital link between clients and the Creative/Production team, ensuring seamless execution and delivery of projects. This is a contract-to-permanent position that offers an exciting opportunity to work on creative services initiatives in the printing and publishing industry.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the end-to-end management of creative services projects, including scheduling, estimating, and tracking progress.</p><p>• Serve as the primary point of contact between clients and internal teams, ensuring clear communication and alignment.</p><p>• Coordinate marketing needs and project goals to ensure all deliverables meet expectations.</p><p>• Identify and resolve project-related issues while escalating barriers when necessary.</p><p>• Maintain accurate job details and invoicing to support project completion and client satisfaction.</p><p>• Optimize workflows and processes to enhance efficiency and service excellence.</p><p>• Collaborate with creative teams to develop impactful retail and store signage solutions.</p><p>• Monitor project performance and provide regular updates to stakeholders.</p><p>• Mentor entry level team members on tools and systems to drive productivity.</p><p>• Ensure all communications are tailored to the audience and convey messages effectively.</p>
<p>Robert Half Marketing and Creative has an immediate need for a fulltime contractor for a Production Manager job with our client. This person will sit onsite fulltime in Atlanta. </p><p> </p><p>· Lead production and management of marketing collateral. Provide print procurement and coordination of all marketing collateral projects to include setting timelines, defining accurate estimate specifications, supplier negotiations, fulfillment and logistic distribution.</p><p>· Gather print requirements and data files for current and anticipated projects. Consult with the team regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.</p><p>· Provide recommendations to process improvements to bolster improved quality, increased productivity and lower operating costs.</p><p><br></p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p><strong>UX Designer (Short-Term Contract)</strong></p><p><strong>Duration:</strong> January 19, 2026 – April 3, 2026</p><p><strong>Team:</strong> Product Research & Design</p><p><strong>Focus:</strong> Digital On-Premise Ordering</p><p><br></p><p><strong>Role Overview</strong></p><p>We are looking for a talented <strong>UX Designer</strong> to join the <strong>Digital On-Premise Ordering</strong> product team. This is a targeted, short-term assignment focused on the evolution of self-service technology within the Quick Serve Restaurant (QSR) space.</p><p>You will work alongside product managers and fellow designers to audit, conceptualize, and design the future of in-store kiosk ordering. Your work will bridge the gap between mobile ordering and the physical guest experience, ensuring a seamless journey for customers across a diverse family of restaurant brands.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Market & Internal Audit:</strong> Rapidly absorb existing competitive analysis of the US QSR kiosk market and familiarize yourself with current internal kiosk capabilities and brand standards.</li><li><strong>Journey Mapping:</strong> Map the in-store guest ordering experience, identifying critical friction points and distinguishing the unique needs of on-premise kiosk users versus off-premise mobile users.</li><li><strong>UX Evaluation:</strong> Assess the usability and aesthetic quality of current kiosk interfaces; collaborate with stakeholders to propose meaningful enhancements, features, and UX fixes.</li><li><strong>Interaction Design:</strong> Design the "next generation" kiosk experience, producing high-fidelity mockups and interactive prototypes for key flows, including menu browsing, reward redemption, and payment processing.</li><li><strong>Design System Integration:</strong> Adhere to established design systems for mobile and small-screen products while extending or creating new components specifically optimized for large-scale kiosk hardware.</li></ul><p><br></p><p><br></p>
<p>Robert Half Marketing and Creative in Atlanta is seeking a Sr. Project Manager to add to growing agency team in Vinings. </p><p><br></p><p>• Be the key liaison between our clients and our Creative/Production team. </p><p>• Manage projects including the collection of assets and information from inception to completion, and must be proactive, quick thinking, a problem solver and ultra-organized, ensuring account satisfaction and service excellence. </p><p>• Project manage the day-to-day execution and optimization of Creative Services projects -assessing marketing needs, determining goals and coordinating projects. </p><p>• Maintain knowledge of visual merchandising goals and brand standards focused on POP materials. This includes resolving and escalating issues and barriers.</p><p>• Work closely with the designers, copywriters, traffic managers and production staff to ensure all deadlines are met on time.</p><p>• Expensive POP experience is required.</p>
<p><strong>Responsibilities:</strong></p><p>• Manage and oversee all accounts receivable activities, including billing, collections, cash application, and reconciliations</p><p>• Supervise, train, and evaluate accounts receivable staff</p><p>• Ensure accurate and timely invoicing in accordance with company policies and customer agreements</p><p>• Monitor aging reports and proactively manage past-due accounts</p><p>• Develop and implement collection strategies to reduce DSO (Days Sales Outstanding)</p><p>• Resolve billing discrepancies and customer payment issues</p><p>• Maintain and enforce credit and collection policies</p><p>• Prepare AR reports, metrics, and analysis for management</p><p>• Ensure compliance with internal controls, accounting standards, and audit requirements</p><p>• Collaborate with sales, customer service, and accounting teams to resolve issues impacting receivables</p><p>• Assist with month-end and year-end close activities</p><p>• Support system improvements and process automation initiatives</p>
<p>Robert Half Marketing and Creative Atlanta is looking for a creative Art Director to be part of an in-house creative agency in Metro Atlanta. The Art Director will not only be assisting in managing a small team of creatives but will also be leading design and creative initiatives. The Art Director will get the opportunity to develop a mix of working including but not limited to print marketing collateral, environmental design and some digital design. We are looking for forward-thinking creatives to help deliver superior work for our client. The Art Director should have the ability to thrive in a fast-paced environment and wear multiple hats. The ideal candidate should also be very hands on and not afraid to roll up their sleeves when needed. </p>
<p>Robert Half Marketing and Creative Atlanta is looking for a creative Art Director to be part of an in-house creative agency in Metro Atlanta. The Art Director will not only be assisting in managing a small team of creatives but will also be leading design and creative initiatives. The Art Director will get the opportunity to develop a mix of working including but not limited to print marketing collateral, environmental design and some digital design. We are looking for forward-thinking creatives to help deliver superior work for our client. The Art Director should have the ability to thrive in a fast-paced environment and wear multiple hats. The ideal candidate should also be very hands on and not afraid to roll up their sleeves when needed. </p>
<p>Demand Generation or ABM Coordinator (Contract)</p><p>Contract Duration: February – Mid-June</p><p>Reports to: ABM Contractor / Global Campaigns Lead</p><p>Can be remote (east coast hours)</p><p><br></p><p>Role Overview</p><p>We are seeking a proactive, execution-oriented Demand Generation or ABM Coordinator to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p><br></p><p><br></p>
<p><strong>Email Marketing Specialist (B2B)</strong></p><p><strong>Location:</strong> Remote (9:00 AM – 5:00 PM ET) <strong>Type:</strong> Long-term Contract (Potential for Hire) <strong>Experience:</strong> High-Volume B2B Email Marketing</p><p><br></p><p><strong>The Role</strong></p><p>We are seeking a skilled and efficient <strong>Email Specialist</strong> to drive high-volume B2B digital marketing campaigns across email, SMS, and omni-channel platforms. In this role, you will be the engine behind our transactional and promotional campaigns, directly supporting customer engagement, product adoption, and sales growth.</p><p>Collaborating closely with the Digital Marketing & Operations team, you will plan, develop, and launch a fast-paced schedule of campaigns that reach a global professional audience.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Campaign Execution:</strong> Build, test, and deploy complex lifecycle campaigns. You will optimize every send for delivery, mobile responsiveness, accessibility, and consistent platform rendering.</li><li><strong>Strategic Planning:</strong> Define critical campaign parameters, including audience segmentation, suppression logic, send frequency, and deployment schedules.</li><li><strong>Platform Management:</strong> Oversee the end-to-end setup, template creation, and integration processes within <strong>Salesforce Marketing Cloud (SFMC)</strong>.</li><li><strong>Quality Assurance & Compliance:</strong> Conduct rigorous end-to-end QA checks to ensure outbound accuracy. Maintain list health, domain authentication, and strict adherence to global compliance standards (e.g., CAN-SPAM, GDPR).</li><li><strong>Trend Monitoring:</strong> Stay at the forefront of the industry by monitoring emerging email tools and best practices using resources like Litmus or Email on Acid.</li></ul><p><strong>What You Bring</strong></p><ul><li><strong>Technical Expertise:</strong> Proven experience managing high-volume email marketing campaigns. <strong>Salesforce Marketing Cloud (SFMC)</strong> experience and proficiency with HTML drag-and-drop editors are highly preferred.</li><li><strong>Operational Excellence:</strong> Familiarity with email testing tools and a deep understanding of compliance regulations (CAN-SPAM, GDPR).</li><li><strong>Education:</strong> Bachelor’s degree in Business, Communications, Marketing, IT, or a related field.</li><li><strong>Mindset:</strong> A design-focused eye with extreme attention to detail. You are a multitasker who can manage a high-volume workload without sacrificing quality.</li></ul><p><br></p>
<p>Creative Project Manager (Mid-Senior Level)</p><p><br></p><p>We're looking for an organized, detail-oriented, and experienced <strong>Creative Project Manager</strong> with a strong background in <strong>Graphic Design</strong> to join our team <strong>onsite in Atlanta, GA</strong>. The ideal candidate will bridge the gap between creative vision and execution, managing the end-to-end workflow for both <strong>print and digital design projects</strong>. This role requires exceptional communication, a team-player attitude, and proven experience managing external <strong>vendors</strong>.</p><p><br></p><p>Key Responsibilities</p><p><strong>Project Management & Workflow:</strong></p><ul><li>Lead the planning, execution, and delivery of multiple concurrent creative projects, ensuring they are completed on time, within budget, and to high quality standards.</li><li>Develop and maintain project timelines, milestones, and resource allocation schedules.</li><li>Manage the creative workflow from concept and briefing through to final file preparation, production, and archiving.</li><li>Utilize project management software to track project status and communicate updates to stakeholders.</li></ul><p><strong>Creative Oversight & Production:</strong></p><ul><li>Leverage a foundational background in <strong>Graphic Design</strong> to understand creative requirements, production specifications (for both print and digital), and provide informed feedback to designers.</li><li>Oversee the preparation of final assets, ensuring technical specifications are met for various outputs (e.g., press-ready PDFs, web-optimized images, social media assets).</li><li>Act as a technical resource for the design team, troubleshooting issues related to file formats, color profiles, and print production.</li></ul><p><strong>Vendor Management:</strong></p><ul><li>Source, evaluate, and manage relationships with external <strong>vendors</strong>, including printers, mailing houses, and specialized production partners.</li><li>Obtain quotes, negotiate timelines, and ensure vendors adhere to quality standards and delivery schedules.</li><li>Review and approve proofs (both digital and physical) to confirm accuracy before final production.</li></ul><p><strong>Communication & Collaboration:</strong></p><ul><li>Serve as the primary point of contact between the creative team, internal stakeholders (Marketing, Sales, Product), and external partners.</li><li>Facilitate effective kickoff meetings, status updates, and critique sessions.</li><li>Foster a positive and collaborative work environment, championing the team-player mentality.</li></ul><p><br></p><p><br></p>
<p>Demand Generation & ABM Coordinator (Contract)</p><p><strong>Contract Duration:</strong> March - July</p><p><strong>Reports to:</strong> ABM Contractor / Global Campaigns Lead</p><p>Role Overview</p><p><br></p><p>We are seeking a proactive, execution-oriented <strong>Demand Generation & ABM Coordinator</strong> to join our Global Campaigns team. Your mission is to provide tactical support for our high-priority marketing programs, ensuring our campaigns are built, launched, and tracked with precision.</p><p><br></p><p>While you will specifically support our Account-Based Marketing (ABM) efforts, we are looking for a well-rounded Demand Gen specialist who understands how to move prospects through a funnel. This is a "doing" role—perfect for someone who enjoys the technical side of marketing and wants to see their work directly impact the sales pipeline.</p><p>Key Responsibilities</p><ul><li><strong>Campaign Deployment:</strong> Support the execution of multi-channel campaigns (email, paid social, webinars, and direct mail) targeting specific high-value accounts.</li><li><strong>MarTech Orchestration:</strong> Work within our marketing stack (e.g., HubSpot, Marketo, Salesforce) to build landing pages, set up email sequences, and manage list segmentations.</li><li><strong>Account-Based Logistics:</strong> Coordinate the "swag" and direct mail process—managing vendors, tracking shipments, and alerting Sales when a gift has been delivered.</li><li><strong>Data Management:</strong> Ensure account lists are clean and correctly tagged in the CRM. Help "bridge the gap" between marketing intent data and sales action.</li><li><strong>Sales Enablement:</strong> Package campaign materials (email templates, one-pagers, social snippets) for Sales reps to use in their outreach.</li><li><strong>Performance Tracking:</strong> Assist in pulling data for weekly reports to show how target accounts are engaging with our content.</li></ul><p>Required Qualifications</p><ul><li><strong>1–2 years of experience</strong> in B2B Demand Generation, Marketing Operations, or Digital Marketing.</li><li><strong>Hands-on Tool Experience:</strong> You must be comfortable inside a Marketing Automation platform (Marketo, HubSpot, Pardot) and a CRM (Salesforce).</li><li><strong>Process-Driven:</strong> You enjoy creating checklists and ensuring no detail is overlooked in a campaign launch.</li><li><strong>Collaborative Spirit:</strong> You can work cross-functionally with Content, Design, and Sales to get things across the finish line.</li><li><strong>Fast Learner:</strong> You don’t need to be an ABM expert on day one, but you are eager to learn the principles of account-based targeting.</li></ul><p><br></p>
<p>We are seeking a talented Graphic Designer with a strong, modern portfolio that reflects high standards, sophistication, and creative excellence. The ideal candidate’s work should be visually polished—on par with global brands like Nike and Google—and avoid dated, cheesy, or low-quality design. This person will thrive in a fast-paced environment, taking initiative without the need for hand-holding, and will proactively contribute smart, thoughtful ideas to the team.</p><p><br></p><p>Responsibilities:</p><p>· Create visually compelling digital and print designs that align with leading industry standards.</p><p>· Design and produce marketing collateral including event booths, two-sided cards, poster boards, and other print materials.</p><p>· Maintain a cutting-edge, sophisticated design aesthetic across all projects.</p><p>· Collaborate with team members and stakeholders to develop creative concepts and execute strategic visual solutions.</p><p>· Present new ideas and creative approaches, contributing to brainstorming sessions and project pitches.</p><p>· Ensure brand consistency and quality control across all deliverables.</p><p>· Manage multiple projects with strong time management and attention to detail.</p><p><br></p>
<p>UX Designer</p><p>The UX Designer is responsible for creating intuitive, user-centered digital experiences across web and mobile platforms. This role partners with product managers, developers, and stakeholders to translate business requirements into thoughtful interaction and interface solutions.</p><p>Responsibilities:</p><p> • Conduct user research, interviews, and usability testing</p><p> • Create user flows, wireframes, prototypes, and high-fidelity designs</p><p> • Define information architecture and interaction patterns</p><p> • Collaborate with cross-functional teams to align on product vision</p><p> • Iterate on designs based on user feedback and data insights</p><p><br></p>
<p>Robert Half HR Solutions is currently partnering with a client in the Buckhead area that is looking for an experienced HR Payroll & Benefits Manager to oversee and streamline payroll operations and benefits administration for a workforce of 200+ employees. This role requires a strategic thinker who can ensure compliance, manage employee benefits programs, and optimize payroll processes. Strong ADP Workforce Now and Excel experience is required. Based in Atlanta, Georgia, this position offers an opportunity to contribute to the well-being and satisfaction of the team.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee health and wellness benefits programs, ensuring smooth administration and compliance.</p><p>• Administer 401(k) retirement plans, including enrollment, updates, and employee inquiries.</p><p>• Handle workers' compensation claims and processes to ensure timely resolution.</p><p>• Lead open enrollment periods, coordinating communication and documentation for employees.</p><p>• Process biweekly payroll accurately and efficiently, adhering to deadlines.</p><p>• Collaborate with the HR team to address employee questions regarding payroll and benefits.</p><p>• Analyze and refine benefits offerings to align with company goals and employee needs.</p><p>• Ensure compliance with federal and state regulations related to payroll and benefits.</p><p>• Prepare and maintain detailed reports and records using Excel and other tools.</p><p>• Identify opportunities for improvement in payroll and benefits processes and implement solutions.</p>
<p><strong>Financial Operations & Controls</strong></p><ul><li>Collaborate with the current Controller to design, implement, and maintain accounting policies, internal controls, and standardized procedures.</li><li>Oversee day-to-day accounting operations, including general ledger oversight, account reconciliations, month-end and year-end close activities.</li><li>Ensure accuracy, timeliness, and compliance in all financial reporting, including regulatory requirements relevant to wealth management.</li></ul><p><strong>Process Improvement & Scalability</strong></p><ul><li>Identify gaps or inefficiencies within current workflows and build scalable processes to support future growth.</li><li>Create documentation, process maps, and SOPs that ensure consistency and alignment across the finance function.</li><li>Drive continuous improvement initiatives to enhance accuracy, speed, and automation within the department.</li></ul><p><strong>Systems & Technology</strong></p><ul><li>Assess existing financial systems and tools; evaluate opportunities to optimize or replace them.</li><li>Lead or support the exploration of new ERP platforms, including requirements gathering, vendor assessment, and readiness planning.</li><li>Serve as a key stakeholder in future finance technology implementations, partnering closely with IT and cross‑functional teams.</li></ul><p><strong>Strategic Partnership</strong></p><ul><li>Work closely with the CFO, senior leadership, and cross‑functional teams to support strategy, operational planning, and financial analysis.</li><li>Provide insights to improve decision-making, strengthen financial transparency, and support the company’s long-term growth.</li><li>Mentor, support, and help scale the accounting team as the department grows.</li></ul><p><br></p>
We are looking for a motivated CAD Drafter to join our team in Gainesville, Georgia. In this Contract to permanent position, you will work closely with experienced professionals to create accurate and detailed engineering drawings, primarily focusing on telecommunications design. This role offers the opportunity to develop your skills in a collaborative and fast-paced environment while contributing to a variety of projects.<br><br>Responsibilities:<br>• Develop and finalize detailed engineering drawings using AutoCAD or similar design software.<br>• Incorporate company branding and logos into all technical designs to ensure consistency.<br>• Modify and update existing plans based on client requirements and specifications.<br>• Collaborate with team members to ensure accuracy and high-quality deliverables.<br>• Review client documents and plans related to low voltage systems for project preparation.<br>• Perform administrative tasks such as document verification, project tracking, and data gathering.<br>• Communicate with internal teams and clients to clarify design requirements and project expectations.<br>• Manage multiple assignments with varying deadlines while maintaining attention to detail.<br>• Provide support to estimators and the administrative manager by handling overflow tasks.
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
