Technical Support Engineer<p>We are offering a contract to permanent employment opportunity for a Technical Support Engineer in Atlanta, Georgia. This role involves providing technical assistance and troubleshooting for hardware, software, and network-related issues. The successful candidate will be essential in maintaining the smooth operation of our IT systems, supporting users, and managing mobile devices and Active Directory.</p><p><br></p><p>Responsibilities: </p><p>• Efficiently manage technical support tasks and troubleshoot hardware, software, and network-related issues for users.</p><p>• Investigate and diagnose issues, including but not limited to network troubleshooting involving DHCP, IP ranges, and devices.</p><p>• Utilize tools such as Intune and Azure for managing mobile devices, including tablets and laptops.</p><p>• Oversee and provide support for Active Directory, both on-premises and in the cloud.</p><p>• Conduct staging and imaging processes through Azure.</p><p>• Handle and resolve support tickets effectively, ensuring minimal disruption and timely resolution.</p><p>• Collaborate with team members to provide efficient and comprehensive support.</p><p>• Use tools such as ManagedEngine DTS and TeamViewer to remotely support users.</p><p>• Implement SoHo tool for remote diagnostics and management.</p>Desktop Support Analyst<p><strong>Position Overview:</strong></p><p>As an IT Support Tier 2 Analyst you will be responsible for providing technical support to both warehouse and office employees, working with a range of IT systems and equipment in a fast-paced retail environment. The role focuses on handling escalated IT issues from Tier 1 support, troubleshooting hardware and software issues, and ensuring smooth operations of IT infrastructure during the second shift (2:00 PM - 10:00 PM or 3:00 PM - 11:00 PM, Sunday - Thursday).</p><p>You will support a variety of systems, including POS (Point of Sale) systems, inventory management software, and warehouse technology, ensuring minimal downtime and optimal performance. This position requires excellent problem-solving skills, a strong understanding of IT infrastructure, and the ability to work efficiently under pressure.</p><p><strong>Key Responsibilities:</strong></p><p>Provide Tier 2 support for escalated issues from the Tier 1 helpdesk team.</p><p>Troubleshoot and resolve technical issues related to workstations, POS systems, inventory management, printers, and other hardware/software in both warehouse and office environments.</p><p>Assist with the setup, installation, and configuration of new hardware, software, and equipment.</p><p>Ensure IT systems and applications used in retail operations are up-to-date and functioning properly.</p><p>Monitor system performance and perform regular maintenance tasks to ensure high availability and minimize downtime.</p><p>Respond to, prioritize, and resolve support tickets related to technical issues within established SLAs.</p><p>Perform diagnostic tests on systems and provide resolutions for software errors, network connectivity issues, and hardware failures.</p><p>Assist with the configuration and support of mobile devices, barcode scanners, and other specialized retail and warehouse equipment.</p><p>Support the management of inventory management systems, ensuring accuracy and efficiency.</p><p>Perform system backups and restore procedures in case of issues or failures.</p><p>Assist with IT projects such as system upgrades, equipment rollouts, and new software implementations.</p><p>Document technical issues, resolutions, and procedures in the company knowledge base.</p><p>Assist with training Tier 1 support staff on escalated issues and best practices for IT troubleshooting.</p><p>Support IT management in improving systems, workflows, and processes across the retail and warehouse operations.</p><p><strong>Skills & Qualifications:</strong></p><p>2+ years of experience in IT support or helpdesk roles, with a focus on Tier 2 or more advanced troubleshooting.</p><p>Strong knowledge of Windows operating systems, including Windows 10 and Server environments.</p><p>Hands-on experience with networking protocols (TCP/IP, DNS, DHCP) and troubleshooting network issues.</p><p>Familiarity with Active Directory, user account management, and group policy configurations.</p><p>Proficient in diagnosing and resolving issues with hardware (desktops, laptops, printers, etc.) and peripherals.</p><p>Strong ability to work under pressure and prioritize tasks effectively in a fast-paced environment.</p><p>Knowledge of IT security best practices and experience implementing them across various systems.</p><p>Ability to adapt quickly to changing priorities and work schedules.</p>Senior Salesforce DeveloperWe are in the process of bringing onboard a Senior Salesforce Developer in Atlanta, Georgia. This role falls within the realm of Detail Oriented Services and is pivotal in the management of technical aspects of our Salesforce.com® implementation. The selected candidate will be granted an exciting opportunity to work in a role that balances leadership responsibilities with hands-on development and data work.<br><br>Responsibilities<br>• Facilitate the technical development and deployment of Salesforce.com® functionalities, including Sales Cloud, Service Cloud, Marketing Cloud, Commerce Cloud, and Experience Cloud.<br>• Work in concert with business analysts, technical architects, and developers to convert user stories into actionable technical designs, employing tools such as flows, triggers, APEX classes, Lightning Web Components, and MuleSoft/SAP CPI integrations.<br>• Coordinate and manage onshore and offshore development teams to ensure efficient delivery, unit testing, QA, and deployment.<br>• Maintain extensive data models, data dictionaries, and technical documentation to ensure a thorough understanding of the system.<br>• Collaborate with MuleSoft and SAP CPI integration teams for the implementation of data integrations between Salesforce and other systems; develop and execute data migration strategies as necessary.<br>• Monitor application performance and provide technical support for the Salesforce.com® platform.SQL Developer<p>Robert Half is seeking a skilled <strong>Microsoft SQL Server Developer</strong> with strong experience in developing, debugging, and optimizing stored procedures and applications in <strong>.NET</strong>. Knowledge of <strong>React</strong> is desirable and will be considered a plus.</p><p><br></p><p>5 days onsite in Marietta</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design, develop, debug, and maintain efficient Microsoft SQL Server databases, stored procedures, triggers, and functions.</li><li>Collaborate with cross-functional teams to design, implement, and maintain software solutions using .NET technologies.</li><li>Optimize database performance and ensure data integrity.</li><li>Integrate front-end technologies like React into existing and new applications (if applicable).</li><li>Provide technical documentation and adhere to software development standards.</li><li>Collaborate with stakeholders to gather and understand business requirements.</li></ul>Full Stack Developer<p>We are looking for a talented Full Stack Developer who will be responsible for the development, testing, and maintaining high-quality software solutions aligned with project specifications. Adheres to coding standards to produce dependable, efficient, and top-quality software products. This is a hybrid role - 3 days onsite.</p><p><br></p><p>Major Tasks and Responsibilities</p><ul><li>Produces clean, efficient, and maintainable codes in accordance with established coding standards.</li><li>Partners in unit, integration, and system testing to maintain software reliability and quality.</li><li>Maintains extensive code documentation, encompassing comments and technical specifications for clarity and reference.</li><li>Conducts code reviews, fosters team knowledge sharing, and addresses feedback for code quality enhancement.</li><li>Develops work breakdown structures and estimations to secure timely project deliverables.</li><li>Analyzes and troubleshoots technical challenges to ensure high-quality issue resolution.</li><li>Creates project packages while actively overseeing and upholding software performance and uptime standards.</li><li>Conveys progress, challenges, suggestions, and solutions for technical projects and tasks within cross-functional teams.</li></ul>Cloud Infrastructure Engineer (Kubernetes & Azure)<p>We are offering a long term contract employment opportunity for a Cloud Infrastructure Engineer (Kubernetes & Azure). This role will primarily involve managing and deploying scalable applications using Kubernetes, as well as collaborating with other teams to enhance our CI/CD pipelines and the overall efficiency and security of our Kubernetes deployments.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Deploy, manage, and scale applications utilizing Kubernetes.</p><p>• Collaborate with DevOps and development teams to optimize continuous integration and deployment pipelines.</p><p>• Monitor Kubernetes clusters' health and rectify any issues that arise.</p><p>• Stay updated with the latest advancements in the Kubernetes ecosystem and implement best practices.</p><p>• Develop tools to boost the efficiency and security of Kubernetes deployments.</p><p>• Ensure the readiness, performance, and availability of the Kubernetes infrastructure.</p><p>• Familiarize with container environments, automations and load balancers.</p><p>• Leverage your knowledge of DELL EMC Technologies, Dell Technologies, Cloud Technologies, and Cisco Technologies to achieve our goals.</p><p>• Utilize your skills in AB Testing, Active Directory, Automation, AWS Technologies, and Backup Technologies as needed.</p><p>• Have a working understanding of Citrix Technologies and be open to leadership and management roles.</p>Systems Engineer<p>We are seeking a highly skilled and motivated Systems Engineer with extensive experience in VMware and Azure environments. The ideal candidate will be responsible for managing, optimizing, and troubleshooting our virtualized infrastructure and cloud services to ensure optimal performance, security, and reliability.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and maintain VMware environments, including ESXi, vCenter, and related tools.</li><li>Administer Azure cloud infrastructure and services, including virtual machines, networks, storage, and security.</li><li>Provide support for systems deployment, configuration, and upgrades in both on-premises and cloud environments.</li><li>Troubleshoot and resolve technical issues across systems, networks, and cloud platforms.</li><li>Collaborate with cross-functional teams to design and implement solutions for infrastructure scaling and automation.</li><li>Monitor system performance and recommend improvements for scalability, performance, and cost optimization.</li><li>Implement and enforce security best practices for both VMware and Azure platforms.</li><li>Participate in on-call support rotations and provide 2nd and 3rd level support as needed.</li></ul><p><br></p>Systems Engineer<p>We are looking for a skilled and detail-oriented Systems Engineer with experience in Azure, VMware, and Backup Solutions. As a Systems Engineer, you will be responsible for the deployment, management, and optimization of cloud and virtualized environments to ensure system reliability and business continuity.</p><p>Key Responsibilities:</p><ul><li>Design, implement, and manage Azure cloud environments.</li><li>Administer VMware infrastructure and virtual machines.</li><li>Plan and execute backup and disaster recovery strategies.</li><li>Monitor system performance and troubleshoot issues across both cloud and on-prem environments.</li><li>Provide technical support and solutions to various system-related challenges.</li><li>Ensure security, performance, and compliance of systems.</li></ul><p><br></p>Systems EngineerWe are offering a contract for a Systems Engineer position in Johns Creek, Georgia, in the Motor Freight Forwarding industry. The successful candidate will work in a dynamic and fast-paced environment, utilizing their extensive experience and skills in systems engineering to ensure the smooth operation and maintenance of our systems.<br><br>Responsibilities:<br>• Utilize extensive experience in systems engineering to maintain and improve our systems.<br>• Leverage knowledge of Azure and RedHat to manage and improve our cloud-based systems.<br>• Use your familiarity with container environments, automations, and load balancers to improve our Kubernetes systems.<br>• Utilize VMware to manage our virtualization needs.<br>• Leverage Rubric to perform backups and ensure the security of our data.<br>• Use your understanding of networking to improve our systems, with a focus on Cisco gear.<br>• Apply your skills in Citrix Technologies, Cloud Technologies, DELL EMC Technologies, Dell Technologies, AB Testing, Active Directory, Automation, and AWS Technologies to perform tasks and solve problems.<br>• Maintain a focus on customer service, processing customer credit applications, maintaining accurate customer records, and resolving customer inquiries.<br>• Monitor customer accounts and take appropriate action as needed.