3 results for Customer Service Representative in Ashland, VA

Customer Service Representative We are seeking a Customer Support Specialist to join our client's team in the Chemicals Manufacturing industry. As a Customer Support Specialist, you will be the primary contact for customer inquiries and will be expected to maintain a high level of customer satisfaction and service. This role offers a contract to permanent employment opportunity and involves handling various tasks related to customer service and account management. Responsibilities: • Provide excellent customer service by responding to and resolving customer inquiries in a timely and detail oriented manner. • Engage in full-service client transactions in accordance with company standards, policies, and procedures. • Utilize advanced Microsoft Office skills and multiple computer systems and applications to find information and resolve issues. • Manage customer accounts, including handling cash and other daily transactions. • Process complex transactions and conduct extensive research to address complex customer inquiries. • Listen attentively to customer cues to actively solve problems with grace and integrity. • Use Cloud Technologies, CRM, and Database tools to maintain accurate customer records and ensure customer satisfaction. • Interact effectively with internal and external partners and clients/customers. • Leverage skills in Microsoft Excel and other tools to perform duties efficiently. • Contribute to the success of the team by improving and delivering personalized service based on individual customer needs.

CW - Payment Operations Specialist I We are offering a long-term contract employment opportunity for a Payment Operations Specialist I in Richmond, Virginia. In this role, you will work in the financial industry, specializing in electronic payments. You will be expected to have a basic understanding of ACH networks and a general knowledge of the Nacha Operating Rules and Guidelines. Your main duties will involve processing customer applications, maintaining customer records, and resolving customer inquiries in a timely and efficient manner. Responsibilities: • Handle customer inquiries regarding electronic payments through various communication channels such as phone and email • Process ACH files and manage suspended files • Balance GL's/accounts related to ACH settlement • Conduct research and error resolution for inbound/outbound ACH • Maintain accurate customer credit records and perform account or system level maintenance as it relates to ACH products and services • Adhere to all applicable laws and regulations governing bank operations, including compliance with the Bank's BSA/AML Policy and Procedures and Nacha Operating Rules and Guidelines • Provide support for daily processing of wholesale business banking and consumer payment systems • Contribute to the development and improvement of all processes, objectives of the team and business • Communicate frequently with internal and external customers, prioritizing the delivery of an excellent experience using strong verbal and written communication skills • Provide high degree of professionalism and confidentiality in handling and having access to sensitive information

Financial Administrative Clerk We are looking for a meticulous and competent Financial Administrative Clerk to join our team located in Richmond, Virginia. In this role, you will be tasked with reviewing financial documents, validating comments made by legal and accounting professionals, and maintaining accuracy in all your duties. This role offers an exciting opportunity to work in a dynamic environment and enhance your skills. Responsibilities: • Oversee the process of account reconciliation to ensure financial accuracy. • Handle Accounts Payable (AP) and Accounts Receivable (AR) efficiently. • Manage the billing process, ensuring all invoices are sent out in a timely manner. • Carry out data entry tasks with accuracy and precision. • Be responsible for processing invoices in a timely and accurate way. • Utilize Microsoft Excel for data analysis and report preparation. • Work with Oracle to manage financial data and transactions. • Utilize QuickBooks for accounting tasks, ensuring all data is accurate and up-to-date. • Leverage SAP for managing business operations and customer relations.