<p>We are looking for an experienced and dynamic Vice President of Operations to lead and oversee daily field operations, client service delivery, workforce management, and overall operational performance. This role is critical in driving efficiency, accountability, and business growth, while ensuring excellence in service quality and client satisfaction. Based in Euless, Texas, the position requires a hands-on approach, strong leadership skills, and availability beyond standard business hours due to the nature of the industry.</p><p><br></p><p><strong>MUST BE BILINGUAL IN SPANISH, AND MUST HAVE PREVIOUS JANITORIAL AND FACILITY SERVICES INDUSTRY EXPERIENCE </strong></p><p><br></p><p>Responsibilities:</p><p>• Lead, mentor, and develop a team of six direct reports, including regional and area managers, while overseeing a workforce of approximately 200 indirect reports.</p><p>• Conduct regular site visits to monitor service quality, compliance, and team engagement, maintaining a strong presence in the field.</p><p>• Ensure consistent adherence to company standards, processes, and service delivery protocols across all locations.</p><p>• Address escalated client concerns promptly and professionally, including during non-business hours as required.</p><p>• Collaborate with sales and account management teams to support onboarding of new clients and manage service transitions effectively.</p><p>• Drive operational growth by leveraging expertise in janitorial sales and services, including identifying opportunities for upselling and process improvements.</p><p>• Manage operational budgets, labor costs, and resources to meet financial objectives and enhance profitability.</p><p>• Monitor key performance indicators related to productivity, retention, quality, and safety, implementing strategies for improvement.</p><p>• Develop recruitment, training, and retention plans to build a positive and accountable workplace culture.</p><p>• Ensure compliance with labor laws, safety regulations, and company policies, while championing the adoption of technology and innovation to improve operations.</p>