We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.<br><br>Responsibilities:<br>• Prepare and configure devices for new and existing users, ensuring readiness for deployment.<br>• Respond to deskside support requests and troubleshoot technical issues efficiently.<br>• Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.<br>• Provide coverage for onsite support during team absences or scheduling changes.<br>• Perform hardware replacements, desktop imaging, and device setup tasks.<br>• Utilize management tools to oversee device configurations and deploy software updates.<br>• Update and manage user groups within Active Directory, ensuring proper access permissions.<br>• Collaborate with team members in real-time via chat to address and resolve technical challenges.
<p>Robert Half is recruiting for an Application Analyst with experience in ERP systems. The ERP Application Analyst is responsible for the ongoing support, maintenance, and enhancement of enterprise business applications, with a primary focus on construction management and service-based ERP systems. This role partners closely with business stakeholders, IT team members, and third-party vendors to ensure applications are stable, well-documented, and aligned with operational needs. The ERP Application Analyst also provides second-level application support and plays a key role in system testing, upgrades, and continuous improvement initiatives.</p><p><br></p><ul><li><strong>This is a Direct Hire position that will require an onsite work schedule. </strong></li><li><strong>Open to multiple locations in Wisconsin (Appleton - Madison - Milwaukee).</strong></li><li><strong>Must be located in Wisconsin. Relocation assistance is not being offered at this time.</strong></li><li><strong>This role is not eligible for sponsorship. </strong></li></ul><p><strong>Key Responsibilities</strong></p><ul><li>Provide day-to-day support for enterprise applications, including construction management and service ERP systems.</li><li>Serve as a second-level support resource by troubleshooting application issues, analyzing root causes, and coordinating resolutions.</li><li>Collaborate with internal business users to understand functional requirements and translate them into system enhancements or configuration changes.</li><li>Work with external vendors and consultants to plan, implement, and support system upgrades, patches, and new functionality.</li><li>Perform functional testing of system changes, enhancements, and upgrades to ensure quality and reliability.</li><li>Create and maintain system documentation, including workflows, configurations, enhancements, and support procedures.</li><li>Monitor application performance and identify opportunities to improve system efficiency, usability, and user experience.</li><li>Assist with data analysis and reporting needs, including writing and maintaining SQL queries.</li><li>Support change management activities, including user communication and coordination of system updates.</li><li>Develop a strong understanding of business operations and processes to better support users and recommend technology improvements.</li><li>Provide guidance and training to end users to help them effectively leverage ERP functionality.</li></ul><p><br></p>
<p>Robert Half is seeking an experienced <strong>Business Applications Architect</strong> to lead the design, evolution, and optimization of enterprise business systems, with primary responsibility for ERP platforms. This is a <strong>full-time, on-site </strong>role focused on aligning application architecture with organizational strategy while ensuring scalability, security, and seamless integration across the application landscape.</p><p><br></p><p>This position partners closely with business stakeholders, IT leadership, and technical teams to deliver reliable, future-ready solutions supporting finance, supply chain, and operational functions. </p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own the overall architecture and long-term roadmap for ERP and related business applications across the enterprise.</li><li>Translate business requirements into scalable, secure, and maintainable technical solutions.</li><li>Lead system design efforts and oversee integrations between ERP and surrounding platforms (CRM, HRIS, financial systems, product configuration tools, and other enterprise applications).</li><li>Provide architectural guidance throughout project lifecycles, including planning, implementation, testing, and deployment.</li><li>Ensure application performance, data integrity, security, and compliance with organizational standards.</li><li>Serve as a technical leader for ERP developers and business analysts, providing mentorship and best-practice guidance.</li><li>Partner with internal teams and external vendors to deliver projects and ongoing system enhancements.</li><li>Evaluate new technologies and recommend improvements to modernize and optimize the business applications ecosystem.</li><li>Develop and maintain system architecture documentation, technical standards, and process artifacts.</li><li>Support Agile delivery practices and DevOps workflows where applicable.</li></ul>
