<p><strong><u>Customer Service & Operations Manager</u></strong></p><p><em>Direct-Hire / Permanent position</em></p><p>Robert Half contact: <u>Drew.Schroll@RobertHalf com. </u></p><p><br></p><p><br></p><p>Robert Half is partnering with a leading distributor to fill a critical <strong><u>Customer Service & Operations Manager</u></strong>. In this executive-level position that is reporting to the President, you will shape and execute operational strategy across multiple departments units customer service and inside sales, purchasing, and warehousing. This is an opportunity to transform business operations, optimize processes, and drive long-term company success.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Create actionable strategies for both day-to-day operations and long-term initiatives, ensuring organizational objectives are achieved.</li><li>Help enhance customer experience and boost sales</li><li>Broaden and diversify customer base</li><li>Define, measure, and report on operational performance metrics such as service level, cost containment, delivery accuracy, and inventory management.</li><li>Collaborate directly with executive management to set budgets, resource plans, and continuous improvement priorities.</li><li>Promote a collaborative work culture dedicated to accountability and high performance.</li><li>Manage warehouse staff and their activity (receiving and storage to order fulfillment and shipping, introducing process improvements to maximize productivity and safety).</li><li>Analyze ERP and operational data to uncover trends, address bottlenecks, and enhance workflow visibility.</li><li>Oversee Procurement Manager and operations, cultivating strong vendor relationships, negotiating contracts, and managing supplier incentives to benefit the organization.</li><li>Align purchasing activity with sales and marketing goals to drive profitable growth.</li><li>Champion inventory accuracy, optimizing turnover rates and minimizing product obsolescence through proactive planning and analytics.</li><li>Standardize operational procedures and leverage technology solutions to connect and streamline processes between sales, IT, finance, and customer service.</li><li>Mentor, motivate, and develop departmental leaders through coaching and performance management, supporting professional advancement and cross-functional teamwork.</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree</li><li>10+ years of related operations and supply chain management experience</li><li>Oversight of warehouse and purchasing functions</li><li>Noted strength in creating and hitting KPIs and cost efficiency.</li><li>ERP system experience</li><li>History of building, developing, and inspiring high-performing teams in fast-paced environments.</li></ul><p><br></p><p><strong>For immediate consideration</strong>, please apply today and/or email your resume to <u>Drew.Schroll@RobertHalf com.</u> All inquiries will remain confidential.</p>
<p>Our client in Windsor, CT is seeking a skilled Collections Specialist for a contract-to-permanent opportunity. This position requires onsite work, Monday through Friday, 8am–5pm.</p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable and timely collections of outstanding balances</li><li>Conduct regular outbound calls and email communications to clients regarding overdue payments</li><li>Negotiate payment plans and resolve discrepancies</li><li>Maintain accurate records of account activity and collection efforts</li><li>Collaborate with internal teams to address billing issues</li><li>Prepare and distribute reports as needed</li></ul><p><br></p>
<p>Our client in Windsor, CT is seeking a skilled Collections Specialist for a contract-to-permanent opportunity. This position requires onsite work, Monday through Friday, 8am–5pm.</p><p>Key Responsibilities:</p><ul><li>Manage accounts receivable and timely collections of outstanding balances</li><li>Conduct regular outbound calls and email communications to clients regarding overdue payments</li><li>Negotiate payment plans and resolve discrepancies</li><li>Maintain accurate records of account activity and collection efforts</li><li>Collaborate with internal teams to address billing issues</li><li>Prepare and distribute reports as needed</li></ul><p><br></p>
<p>We are looking for a dedicated Employee Relations Manager to join our client's team on a long-term contract basis. This position is based in Harvard, Massachusetts, and offers an exciting opportunity to lead initiatives that strengthen employee engagement, skill development, and workplace harmony. The role involves designing and implementing impactful learning and development programs, fostering a collaborative environment, and ensuring consistent practices across multiple locations.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Partner with the Global Director of L& D and global HR teams to scale learning culture initiatives after successful pilot programs.</li><li>Enable all front-line managers to embed skills matrices and visible on-the-job (OTJ) training plans within their teams.</li><li>Identify, develop, and oversee stretch assignments and rotational programs; ensure completion and reporting of deployed programs.</li><li>Design and implement a blended development program for front-line managers, utilizing LinkedIn Learning courses, live workshops, and custom toolkits.</li><li>Upskill and certify a pool of internal managers to serve as facilitators and peer leaders for training and workshops.</li><li>Organize and manage a manager development forum, fostering a collaborative environment for managers to learn from peers and share best practices.</li><li>Establish success factors, KPIs, and measurement frameworks, regularly reporting outcome metrics for all manager development initiatives.</li><li>Provide ongoing guidance to local L& D team members to embed programs and practices consistently across site locations.</li><li>Stay current with industry trends in learning, leadership, and talent development; integrate new approaches and technologies as appropriate.</li><li><strong>Travel Requirement:</strong> Regular travel is required to our Philadelphia, Pennsylvania and Massachusetts locations to support the rollout and embedding of L& D programs.</li></ul><p><strong>Requirements:</strong></p><ul><li>Bachelor’s degree in Human Resources, Organizational Development, Education, or related field; Master’s degree preferred.</li><li>Proven experience in learning & development, instructional design, or talent management (typically 4+ years).</li><li>Practical knowledge of designing blended learning solutions, including digital courses and facilitated sessions.</li><li>Strong project management skills; ability to oversee multiple initiatives, stakeholders, and locations.</li><li>Excellent facilitation and communication skills; experience developing peer-led or manager-led training is highly desirable.</li><li>Ability to build positive relationships across functions and inspire continuous learning.</li><li>Familiarity with measurement tools and reporting for L& D impact.</li><li>Experience supporting global, multi-site teams a plus.</li><li><strong>Ability and willingness to travel regularly to Philadelphia and Massachusetts locations as part of essential job duties.</strong></li><li><strong>This is a contract position, scheduled for 24–32 hours per week.</strong></li></ul><p><br></p>
<p><strong>SUMMARY:</strong> The Customer Service Representative is the first line of contact for customers and is key to representing the company in an efficient, knowledgeable, and professional manner. This role supports the sales team by providing product information, accurately entering orders, assisting with any order issues and building and maintaining customer relationships. </p><p> </p><p>ESSENTIAL DUTIES:</p><p><br></p><p>The requirements listed below are representative of the essential duties required of the Customer Service Representative: </p><p> </p><p>· Accurately enter and process orders, track order status, and expedite as necessary to ensure on time delivery.</p><p>· Service existing accounts by regularly communicating with specified contacts and checking with them for any potential needs, so as to build and maintain loyal customer relationships. </p><p>· Help establish new accounts by planning and organizing daily work schedule to allow for opportunity to call on past or prospective new customers for current or future needs.</p><p>· Responsible to ensure customer retention and growth through strong relationship management metrics.</p><p>· Present products effectively, up-sell and cross sell additional products as appropriate and generate referrals when possible.</p><p>· Interact daily with Regional Sales Managers (RSM’s) and sales representatives regarding customer opportunities, orders and issues.</p><p>· Follow up on lost business in an effort to reactivate dormant accounts.</p><p>· Qualify customer RFQ’s to ensure accurate cross-referencing, UOM and prospective package is ready for hand off to shipping department.</p><p>· Forwards quotations to customer as required.</p><p>· Completes initial lead follow up and communicates results to RSM, Marketing and appropriate management.</p><p>· Maintain customer information as needed for contacts, routing etc.</p><p>· Assist in business development activities i.e., direct mailings, samples and follow up calls.</p><p>· Quality is everyone’s responsibility.</p><p>· Other duties as assigned.</p><p><br></p><p><strong><em><u>For immediate consideration please call me directly Eric Lebow 508-205-2127 </u></em></strong></p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team on a contract basis in Bristol, Connecticut. In this role, you will collaborate closely with regional sales managers and various departments to ensure customer satisfaction throughout the project lifecycle. Your ability to maintain attention to detail and build rapport will be essential in delivering exceptional service and exceeding expectations.</p><p><br></p><p>Responsibilities:</p><p>• Review contracts, quotes, purchase orders, and project documents to understand customer requirements and ensure accuracy.</p><p>• Maintain clear and detail-oriented communication with customers, fostering positive relationships.</p><p>• Coordinate with the technical team to address and fulfill specific technical needs.</p><p>• Schedule and facilitate project meetings to kick off complex assignments.</p><p>• Update and create quotes as needed to support the regional sales team.</p><p>• Collaborate with marketing, finance, and other departments to align efforts and meet project goals.</p><p>• Accurately enter order details into Salesforce and internal systems while maintaining comprehensive project documentation.</p><p>• Monitor backlogs and ensure customer ship dates remain accurate and up-to-date.</p><p>• Record and address customer complaints or claims, working with management to improve overall service quality.</p><p>• Identify packaging and shipping requirements, including special handling conditions.</p>
<p>We are looking for a dedicated Customer Service Representative to join our client's team in Pittsfield, Massachusetts. In this Contract to permanent position, you will play a key role in delivering outstanding service and support to clients within the financial services industry. This opportunity is ideal for individuals who excel at communication, problem-solving, and providing exceptional customer experiences.</p><p><br></p><p>Responsibilities:</p><p>• Handle incoming calls professionally while addressing customer inquiries and resolving issues promptly.</p><p>• Manage outbound calls to follow up on client requests or provide additional information.</p><p>• Accurately input customer orders and maintain detailed records in the system.</p><p>• Collaborate with team members to ensure seamless customer interactions and satisfaction.</p><p>• Offer clear and concise information to clients regarding products, services, and procedures.</p><p>• Identify opportunities to enhance customer service processes and provide feedback to management.</p><p>• Maintain a thorough understanding of company policies and procedures to ensure compliance.</p><p>• Troubleshoot basic issues and escalate complex challenges to appropriate departments.</p><p>• Stay updated on industry trends and company offerings to provide accurate information.</p><p>• Demonstrate adaptability in handling diverse customer needs and scenarios.</p>
