<ul><li>Partner with hiring managers to understand staffing needs and position requirements for Customer Service Representatives.</li><li>Source qualified candidates using a variety of methods, including job boards, social media, networking, and employee referrals.</li><li>Screen applications, conduct interviews, and assess candidate fit for both role requirements and company culture.</li><li>Manage the candidate experience from initial contact through offer acceptance, ensuring clear and professional communication.</li><li>Maintain accurate and timely records in the applicant tracking system.</li><li>Contribute to employer branding efforts through job postings, community engagement, and professional outreach.</li><li>Stay informed about industry best practices and evolving trends in customer service recruitment.</li><li>Assist with onboarding and feedback gathering to continuously improve the hiring process.</li></ul><p><br></p>
<p>Robert Half HR Solutions is partnering with a client in the Metro Atlanta area that is looking to add an HR Manager to their team. The HR Manager will lead employee relations and performance management initiatives within a dynamic environment. This role requires a strategic thinker with the ability to navigate complex multistate operations and ensure compliance with HR policies and procedures. You will play a key role in fostering a positive workplace culture while managing sensitive and confidential matters.</p><p><br></p><p>Responsibilities:</p><p>• Oversee all aspects of employee relations, including resolving workplace conflicts and promoting a positive work environment.</p><p>• Develop and implement performance management strategies to enhance employee engagement and productivity.</p><p>• Ensure compliance with HR policies, procedures, and regulations across multiple states.</p><p>• Provide guidance and support to management on handling sensitive and confidential employee matters.</p><p>• Collaborate with leadership to align HR practices with organizational goals.</p><p>• Conduct training sessions for employees and managers on HR-related topics such as workplace policies and performance improvement.</p><p>• Analyze HR metrics to identify trends and recommend improvements.</p><p>• Manage recruitment and onboarding processes to ensure a seamless experience for new hires.</p><p>• Maintain accurate documentation and records related to HR activities.</p><p>• Stay updated on industry trends and legal requirements to adapt HR strategies accordingly.</p>