We are offering an exciting opportunity for a Tax Manager - Public in Golden Valley, Minnesota, 55427, United States. This role involves managing multiple high-level tax engagements, formulating and delivering innovative tax planning, and providing client service. You will be identifying and capitalizing on business opportunities, working with staff to ensure tax returns are completed correctly, and performing research on tax topics. <br><br>Responsibilities:<br><br>• Manage multiple high level tax engagements ensuring effective execution and delivery<br>• Develop and implement innovative tax planning strategies<br>• Provide exceptional client service and foster business opportunities within our current client base<br>• Work collaboratively with staff to ensure individual and business tax returns are completed correctly and timely<br>• Analyze tax situations from various perspectives to apply the maximum tax benefit<br>• Conduct research on various tax topics and draw conclusions<br>• Lead, develop and mentor team members to enhance their skills<br>• Work with high level clients and review tax returns for accuracy<br>• Participate in business development and community involvement activities<br>• Understand the mindset of a business owner with entrepreneurial spirit<br>• Deliver exceptional customer service to our clients<br>• Participate in coaching employees and career development<br>• Stay up-to-date on the ever-changing tax industry’s regulations and policies.
<p>Robert Half is currently working with an established company in Fort Myers that is looking for Controller to join their team. This person will work closely with the CFO, operations, and the management team to help ensure the financial health of the organization. This will be a hands-on role but will also be leading a growing accounting team. If you are an accomplished accounting leader with a passion for operational excellence apply or reach out. </p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and mentor the accounting team, promoting accuracy, collaboration, and professional growth.</li><li>Oversee all aspects of financial reporting, month-end close, budgeting, forecasting, and compliance.</li><li>Work in partnership with operational leaders to optimize business processes and support strategic initiatives.</li><li>Review and improve internal controls and ensure compliance with company policies.</li><li>Provide financial analysis and actionable insights to support decision-making across departments.</li><li>Support operational teams with job costing, revenue recognition, and financial process improvements.</li><li>Lead ERP and process improvement initiatives to enhance business efficiency.</li><li>Prepare, analyze, and present financial statements to executive leadership.</li></ul><p><strong>What We Offer:</strong></p><ul><li>Competitive salary and benefits package.</li><li>Supportive, team-oriented culture focused on service excellence.</li><li>Opportunity to drive positive change in a growing company.</li><li>Leadership role with high visibility and impact.</li></ul><p><br></p><p>For immediate consideration contact Derek Slowinski (Vice President/Practice Director) on LinkedIn or contact him at 239-900-1321.</p><p><br></p>
<p>Join Robert Half’s Full-Time Engagement Professionals (FTEP) as an Entry-Level Accountant. Build skills, tackle diverse client projects, and expand your network—all with the stability and benefits of full-time employment.</p><p><br></p><p>To apply, please submit your resume and your relevant experience to Tawnia Kirshen via my email located in LinkedIn. </p><p><br></p><p><strong>What You'll Do:</strong></p><p>· Assist with general ledger entries and account reconciliations</p><p>· Support month-end and year-end close processes</p><p>· Help prepare financial statements and reports</p><p>· Perform data entry and maintain accurate financial records</p><p>· Contribute to special projects across multiple industries</p><p><strong>Why Join Us?</strong></p><p>· Be part of an innovative and respected organization</p><p>· Build a strong foundation for your accounting career</p><p>· Gain exposure to different systems, teams, and industries</p><p><br></p>
<p>Join Robert Half’s Full-Time Engagement Professionals (FTEP) as an Entry-Level Accountant. Build skills, tackle diverse client projects, and expand your network—all with the stability and benefits of full-time employment.</p><p><br></p><p>To apply, please submit your resume and your relevant experience to Tawnia Kirshen via my email located in LinkedIn. </p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Assist with general ledger entries and account reconciliations</li><li>Support month-end and year-end close processes</li><li>Help prepare financial statements and reports</li><li>Perform data entry and maintain accurate financial records</li><li>Contribute to special projects across multiple industries</li></ul><p><strong>Why Join Us?</strong></p><ul><li>Be part of an innovative and respected organization</li><li>Build a strong foundation for your accounting career</li><li>Gain exposure to different systems, teams, and industries</li></ul>
<p>Robert Half has partnered with an industry leading organization as they look for an accountant to join their team in a dynamic manufacturing environment? You will play a key role in driving accurate financial insights and operational success!</p><p>Under the guidance of plant leadership, you’ll own critical cost accounting functions, including month-end closing activities, budget preparation, account reconciliations, and audits. Enjoy opportunities to collaborate across departments, leverage your analytical skills, and contribute to compliance with US GAAP and Sarbanes-Oxley initiatives.</p><p><br></p><p>Your Responsibilities Will Include:</p><p><br></p><ul><li>Ensuring precision in transactional accounting and month-end financial reporting.</li><li>Driving valuable analysis on production orders, variances, and accruals.</li><li>Supporting audits, physical inventories, and cycle counts.</li><li>Maintaining standard cost systems and compliance documentation.</li><li>Assisting with budgets, capital spending plans, and special projects.</li></ul><p>Interested in this growth opportunity that offers hybrid flex? Apply now and let's chat! </p>
<p><strong>COST AND PURCHASING ACCOUNTANT – INTERNATIONAL MANUFACTURER</strong></p><p><br></p><p>An established leader in the manufacturing sector is seeking a detail-oriented <strong>Cost and Purchasing Accountant </strong>to join their team on-site in Pendergrass, Georgia. This role offers an exciting opportunity to work within a collaborative department that drives business strategy, financial analysis, and procurement operations for a high-growth organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Support annual, mid-, and long-term strategic planning and business goal setting</li><li>Perform variance analysis, forecasting, budgeting, and cost accounting</li><li>Contribute to continuous improvement projects and lead related initiatives</li><li>Maintain manufacturing standard cost and corporate cost accounting policies</li><li>Assist with monthly close, cash management, and inventory reconciliation</li><li>Oversee AR/AP processing and financial reporting in collaboration with multiple departments</li><li>Develop and manage purchasing systems, vendor relationships, and competitive pricing strategies</li><li>Generate and review reports for management analysis, cost reviews, and business planning</li><li>Ensure adherence to best practices in accounting and purchasing functions</li></ul><p><br></p>
<p>We are seeking an experienced accounting professional to join our team. In this role, you will be responsible for ensuring accurate and timely financial data processing, analysis, and reporting to support effective business decisions. The ideal candidate will possess strong analytical capabilities, work well in a team environment, and demonstrate a focus on continuous improvement.</p><p><strong>Responsibilities:</strong></p><ul><li>Monitor and analyze costs to provide insights for financial planning and management.</li><li>Develop and maintain systems to support budget adherence and cost control.</li><li>Communicate financial impacts of contracts to various stakeholders.</li><li>Prepare and present financial reports, highlighting key findings and recommendations.</li><li>Perform accounts receivable, accounts payable, payroll, and time entry functions accurately.</li><li>Compile and submit necessary documentation for invoicing processes.</li><li>Generate and submit invoices and billing statements in accordance with contractual agreements.</li><li>Reconcile billing and other financial submissions to ensure data accuracy.</li><li>Oversee month-end activities, including journal entries and account reconciliations.</li><li>Collaborate with internal teams to utilize financial data for business improvement.</li></ul><p>Let us know if you would like to proceed with this opportunity.</p><p><br></p><p>If you are interested in this opportunity or other Direct Hire opportunities through Robert Half please call Carolyn Barnett at 513.810.3821 </p>
<p>We are looking for a detail-oriented Staff Accountant to join our team. In this role, you will play a key part in managing financial records, ensuring accuracy, and supporting the organization’s financial health. This position offers the opportunity to contribute to a growing company with a presence in major retail channels.</p><p><br></p><p>Responsibilities:</p><p>• Perform general ledger account reconciliations and ensure the accuracy of financial data, identifying and resolving discrepancies.</p><p>• Support monthly, quarterly, and annual financial close processes, including preparing journal entries, reconciling balance sheet accounts, and managing accruals.</p><p>• Assist with the preparation of working capital and cash flow reports, providing insights and commentary on operational account results and variances.</p><p>• Maintain and update financial records related to profit and loss, taxes, liabilities, and assets.</p><p>• Prepare specialized financial reports by collecting, analyzing, and summarizing account information and trends as requested by management.</p><p>• Collaborate with internal teams to ensure compliance with accounting principles and corporate finance procedures.</p><p>• Contribute to the continuous improvement of accounting processes and systems.</p><p>• Provide support for audits and ensure proper documentation of financial activities.</p><p>• Work on ad hoc financial projects and tasks, ensuring timely and accurate completion</p>
<p>We are looking for a detail-oriented Staff Accountant for a contract to permanent role in Jacksonville, Florida. This position will primarily manage essential accounting functions, ensuring compliance with tax regulations, and supporting internal controls.</p><p><br></p><p>Responsibilities:</p><p>• Prepare daily cash reports, analyze quarterly cash flow, and oversee sales tax compliance and reporting.</p><p>• Manage project accounting and assist in the preparation of consolidated financial statements, including public company filings.</p><p>• Develop and implement internal control policies and procedures to enhance financial planning and auditing processes.</p><p>• Handle month-end and quarter-end closing activities, ensuring accuracy and timeliness of reporting.</p><p>• Evaluate and optimize accounting systems and processes to improve efficiency.</p><p>• Process vendor invoices and ensure timely payments while maintaining organized records.</p><p>• Manage accounts receivable activities, including processing and collections.</p><p>• Prepare detailed financial statements and reports for senior management review.</p><p>• Assist with budget preparation, forecasting, and external audits.</p><p>• Support payroll processing and related activities when needed.</p>
<p>We are seeking a highly motivated and detail-oriented <strong>Accounting Manager</strong> to join our growing team. This stand-alone position is ideal for an experienced accounting professional who thrives in a dynamic startup environment and is eager to own the accounting function. The Accounting Manager will work closely with the CFO and play a critical role in establishing and managing the company’s financial processes, ensuring accurate reporting and compliance, and driving operational efficiency.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Accounting Operations:</strong></li><li>Manage and oversee all aspects of daily accounting operations, including accounts payable (AP), accounts receivable (AR), general ledger (GL), fixed assets, and payroll.</li><li>Maintain accurate and up-to-date financial records.</li><li>Ensure timely month-end and year-end close processes.</li><li><strong>Financial Reporting:</strong></li><li>Prepare monthly, quarterly, and annual financial statements in accordance with GAAP to present to the CFO and other stakeholders.</li><li>Generate management reports, dashboards, and key performance indicator (KPI) summaries for leadership review.</li><li><strong>Compliance and Audit:</strong></li><li>Ensure compliance with all applicable local, state, and federal tax regulations.</li><li>Coordinate audits and create audit-ready documentation.</li><li>Manage tax filings in partnership with external consultants as needed.</li><li><strong>Budgeting and Forecasting:</strong></li><li>Work with the CFO to develop and manage budgets, forecasts, and strategic financial plans.</li><li>Monitor variances and propose corrective actions to achieve financial targets.</li><li><strong>Process Improvements:</strong></li><li>Identify gaps in current systems and processes; design and implement accounting and reporting improvements to optimize efficiency.</li><li>Ensure effective use of ERP and financial software platforms.</li><li><strong>Cross-functional Collaboration:</strong></li><li>Partner with business and operations teams to ensure accurate cost accounting and inventory tracking.</li><li>Support teams with financial data and help develop decision-making frameworks.</li></ul>
<p><strong>Plano/Frisco area | Very HYBRID | Direct Hire | Competitive Pay + Excellent Benefits</strong></p><p><strong>Opportunity</strong></p><p>High-impact leadership role to <strong>build and scale</strong> a best-in-class Accounts Payable (AP) department. This is a <strong>rare chance to create an amazing team</strong>, design scalable processes, and drive operational excellence from the ground up.</p><p><strong>Responsibilities</strong></p><ul><li>Build, mentor, and lead a high-performing AP team</li><li>Design and implement AP policies, procedures, and workflows</li><li>Lead <strong>advanced ERP/AP automation implementations</strong> (Coupa, SAP Concur, NetSuite, Oracle, Workday)</li><li>Optimize invoice processing, T& E, payments, 1099s, and vendor management</li><li>Establish KPIs, dashboards, and continuous improvement programs</li><li>Ensure SOX/GAAP compliance and support audits</li></ul><p><strong>Requirements</strong></p><ul><li><strong>Bachelor’s in Accounting, Finance, or related field</strong> (required)</li><li>7+ years AP leadership in <strong>shared services</strong></li><li>Proven experience <strong>building and developing</strong> an AP function</li><li><strong>Advanced implementation</strong> of AP systems and process reengineering</li><li>Strong Excel, BI tools, and policy development expertise</li><li>CPA/CPM or Lean/Six Sigma a plus</li></ul><p><strong>Why Join?</strong></p><p>Create your legacy in a growth-oriented company.</p><p><br></p><p><br></p><p>The Best way to apply - Email Joe.faradie at roberthalf com and connect with me on linkedin! </p>
<p>Well established investment management company in the Avon area is looking for an Investment Accountant to join their team! The Investment Accountant will be responsible for the following:</p><p><br></p><p>· Prepares monthly investment report package on a timely basis for STAT, GAAP, IFRS and other basis’s</p><p>· Prepares statutory quarterly and annual Schedule D regulatory reports and GAAP financial and footnote packages for accounting clients with prompt regard for established deadlines</p><p>· Performs daily reconciliation of accounts to the custodial and/or external manager record including cash, trades, income and dividends, special deposits, etc., including communication with clients and custodians to clarify discrepancies</p><p>· Obtains and maintains a thorough understanding of the client’s general ledger structure</p><p>· Monitors and analyzes own work to develop more efficient procedures while maintaining a high level of accuracy</p><p>· Responds timely to inquiries from the clients, as well as the Director of Accounting, Controller, auditors, and other firm wide managers regarding financial results, special reporting requests, etc.</p><p>· Assists in development and implementation of new procedures to enhance the workflow of the department</p><p>· Maintains monthly performance results of clients’ portfolios</p><p>· Collaborates with the other accountants to support overall department goals and objectives</p><p><br></p><p>The ideal candidate will have a Bachelor’s Degree in either Accounting or Finance, 2-5+ years of experience in the investment industry, excellent verbal and written communications skills as well as possess the ability to handle multiple priorities with a high level of accuracy. Additional requirements include ERP experience and strong Excel skills (pivot tables / v lookups).</p><p><br></p><p>If you meet the minimum requirements and want to learn more about this opportunity, please email your resume to Chelsea Halon at chelsea.halon@roberthalf com For quicker consideration please email directly to chelsea.halon@roberthalf com vs “applying”. </p><p><br></p><p>All inquiries are confidential. Please note: at Robert Half we never present your background to a client company without your permission. </p><p><br></p><p>chelsea.halon@roberthalf com </p>
<p><strong>Job Description: Reinsurance Accountant (Contract or Contract-to-Hire) – San Mateo, Hybrid</strong></p><p><br></p><p><strong>Overview:</strong></p><p>Our company is seeking a skilled Reinsurance Accountant for a contract or contract-to-hire assignment based in San Mateo, CA. This role offers a hybrid work schedule combining remote flexibility with in-office presence.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform general ledger accounting, ensuring accurate posting and maintenance of reinsurance transactions.</li><li>Prepare and review detailed account reconciliations related to reinsurance premiums, claims, settlements, and recoverables.</li><li>Maintain and reconcile reinsurance subsidiary ledgers to the general ledger.</li><li>Assist with monthly, quarterly, and annual closing processes, including preparation of journal entries and account analysis.</li><li>Collaborate with internal teams and external partners to resolve reconciliation issues and discrepancies.</li><li>Support audit requests, compliance requirements, and documentation for regulatory filings.</li><li>Participate in process improvement and automation initiatives within the reinsurance accounting function.</li></ul><p><br></p>
<p><strong>Controller – Oil & Gas / Industrial Services</strong></p><p><strong>Presented by David Bizub, Vice President – Robert Half</strong></p><p>Robert Half is partnering with a <strong>rapidly growing company in Long Beach, CA</strong>, to hire a dynamic and experienced <strong>Controller</strong>. This is a critical leadership role responsible for overseeing all aspects of financial operations, reporting, strategic planning, and risk management.</p><p>This opportunity is ideal for a hands-on financial executive with a strong background in <strong>oil and gas, industrial services, or adjacent industries</strong>, who thrives in a <strong>fast-paced, growth-oriented environment</strong>.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Design and build a high-performing <strong>finance and accounting team</strong>, with a focus on structure, skills development, and succession planning</li><li>Oversee the <strong>annual budget process</strong> and long-term business planning cycles, including preparation, departmental reviews, and presentations to the board</li><li>Lead the development of <strong>financial reporting frameworks</strong> to monitor performance and track key metrics against strategic goals</li><li>Direct <strong>tax planning and compliance</strong> efforts for income, excise, and other relevant taxes</li><li>Manage <strong>treasury operations</strong>, including cash flow forecasting, working capital optimization, and capital efficiency</li><li>Evaluate and manage the organization’s <strong>capital structure</strong>, including debt management, banking relationships, and recapitalization strategies</li><li>Ensure <strong>clear communication with internal and external stakeholders</strong>, including regular reporting to the board of directors</li><li>Drive <strong>process improvement and automation initiatives</strong> to enhance reporting, compliance, and operational scalability</li><li>Collaborate on <strong>strategic growth initiatives</strong>, including M& A evaluation, due diligence, and integration planning</li></ul><p><strong>Qualifications:</strong></p><ul><li>Bachelor’s degree in Accounting, Finance, or related field; <strong>CPA or MBA preferred</strong></li><li>Minimum 7–10 years of progressive financial leadership experience, preferably within <strong>oil and gas, logistics, energy, or industrial services</strong></li><li>Strong technical understanding of <strong>GAAP</strong>, financial reporting, and corporate tax</li><li>Demonstrated success in leading <strong>budgeting, forecasting</strong>, and long-range financial planning</li><li>Experience managing <strong>banking relationships</strong>, debt structures, and treasury functions</li><li>Proven track record of building and mentoring accounting and finance teams</li><li>Ability to lead change in a <strong>fast-paced, high-growth environment</strong></li><li>ERP implementation or optimization experience is a plus</li></ul><p>If you're not currently working with anyone at Robert Half, please click call 562-800-3963 and ask for David Bizub. Please reference job order number 00460-0013307433 or email resume to [email protected]</p>
<p>We have an exciting opportunity for a Cost Accountant & Financial Analyst with well-respected manufacturing company. </p><p>Reach out to Robyn Rosemon for more information 707.387.0299</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Enhance profitability through the proficient management of business analytics, focusing on sales, volumes, and margins drawn from internal financial reports.</p><p>• Monitor and manage cost variations due to factors such as inflation and raw material cost increases.</p><p>• Maintain an accurate sales database and monitor contract progress.</p><p>• Conduct a detailed analysis of the gross margin per invoice to ascertain profitability per customer and product.</p><p>• Assist in implementing and maintaining costing data within the ERP for precise analysis.</p><p>• Provide support to the Sales Team in preparing for customer visits, participating in profitability aspects, and occasionally in negotiation aspects.</p><p>• Improve tools to better assess standard cost and final inventory valuation.</p><p>• Collaborate with the Customer Service, Supply Chain, and Finance Team for aged stock reviews and preparation.</p><p>• Maintain and develop the costing system, documentation, and inventory records.</p><p>• Examine changes in COGS provided by order entry to determine the impact on product costs.</p><p>• Analyze manufacturing costs and compare them to standard costs for actual product cost evaluation.</p><p>• Conduct physical inventories and monitor monthly cycle counts.</p><p>• Manage financial activities including financial planning and reporting, budgeting, policies, and accounting best practices.</p><p>• Oversee the preparation of contract negotiations and gather reliable data, mainly related to profit.</p><p><br></p><p><br></p>
<p>We are looking for a skilled User Experience (UX) Designer with ERP experience to join our team in Los Angeles, California. This long-term contract position is ideal for a creative, detail-oriented individual who is passionate about crafting intuitive designs for mobile and web applications. If you thrive in dynamic environments and enjoy collaborating with cross-functional teams, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Develop and refine user-centered designs for mobile and web applications, ensuring usability and visual appeal.</p><p>• Create and maintain comprehensive design systems to streamline consistency across projects.</p><p>• Produce wireframes, user flows, and prototypes that effectively communicate design ideas and solutions.</p><p>• Utilize Figma to create nested components, auto layouts, and design libraries with expert-level proficiency.</p><p>• Collaborate with product managers, developers, and other stakeholders to align design goals with project objectives.</p><p>• Conduct user research and testing to gather insights and improve design effectiveness.</p><p>• Work within Agile methodologies to deliver high-quality designs in a fast-paced environment.</p><p>• Stay updated on design trends and technologies to continuously enhance the user experience.</p><p>• Ensure designs meet accessibility standards and provide inclusive user experiences.</p>
<p><em>The salary range for this position is $65,000 - $72,000 and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]</em></p><p><br></p><p><strong>Job Description:</strong> </p><p> </p><p>The A/R Specialist will manage the timely and accurate collection of customer receivables for the Organization. The ideal candidate will be responsible for the collection, processing, and reconciliation of outstanding receivables. position supports the Company’s objectives through building relationships with customers, working cross-functionally with departments and monitoring and reporting on key performance indicators.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Monitor the accurate and timely generation of customer invoices, ensuring compliance with established billing policies and procedures.</li><li>Review and verify the accuracy of invoices and other billing documents.</li><li>Maintain consistent communication with contact(s) at customer to ensure prompt payment and resolve any outstanding payment issues.</li><li>Reconciliation of assigned customer accounts to identify and address discrepancies or variances.</li><li>Investigate and resolve customer inquiries related to billing discrepancies or account issues.</li><li>Prepare and maintain accounts receivable reporting, including aging analysis and collection forecasts.</li><li>Monitor and track customer payment trends, identifying potential risks and opportunities for process improvement.</li><li>Assist with month-end and year-end closing activities as needed, ensuring accurate revenue recognition and financial reporting.</li><li>Support internal and external audits by providing documentation and responding to inquiries.</li><li>Stay up to date with industry best practices and regulations related to accounts receivable and billing.</li></ul><p> </p><p> </p>
<p>Overview:</p><p>We are seeking a detail-oriented Accountant with hands-on NetSuite experience to join our finance team. This role is responsible for managing day-to-day accounting operations, maintaining accurate financial records, and supporting month-end close activities in NetSuite. The ideal candidate possesses strong problem-solving skills and is comfortable navigating technology-driven accounting environments.</p><p>Key Responsibilities:</p><ul><li>Process and record journal entries, accruals, and general ledger transactions utilizing NetSuite ERP.</li><li>Maintain accurate documentation and ensure compliance with internal policies and accounting standards.</li><li>Assist with monthly, quarterly, and year-end close procedures, including account reconciliations.</li><li>Support accounts payable and receivable functions as needed within NetSuite.</li><li>Analyze financial data and prepare standard reports for management.</li><li>Collaborate cross-functionally with finance and operational teams to resolve discrepancies and implement process improvements.</li><li>Assist with audits and ensure timely responses to auditor requests.</li><li>Contribute to system enhancements or upgrades related to NetSuite and accounting processes.</li></ul><p><br></p>
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
The Service Center Agent supports the day-to-day operations, systems and processes related to all Tier 1 support activities globally. This position promotes teamwork and Service Center success by applying outstanding interpersonal, communication and customer service skills.<br> <br>Essential duties and responsibilities include the following. Other duties may be assigned.<br>1. Responsible for answering inbound communications via phone and email, with the possibility of chat and social media, and responding to multi-channel requests/inquiries as prescribed by Service Level Agreements (SLAs) with a high degree of professionalism. <br>2. Daily contact with agencies and consultants, travel industry suppliers, and their respective luxury clientele.<br>3. Execute Tier 1 troubleshooting steps to provide first call resolution when possible.<br>4. Escalate complicated issues to Tier 2 groups as appropriate and monitor their resolutions.<br>5. Work request queue cases in a timely, efficient, and thorough manner ensuring complete documentation of troubleshooting, reproduction steps, plus any measures taken toward resolution.<br>6. Support and educate Virtuoso network in the use of all Virtuoso sales tools, processes, and programs by assisting with general questions related to Virtuoso technology, products, events, and services.<br>7. Contribute to Virtuoso’s knowledge base by documenting processes and drafting “How-To” instructions and FAQs for various recurring tasks. <br>8. Support Virtuoso in promotional campaigns and marketing by executing outbound call campaigns as assigned.<br> <br>Educational and Skills Requirements:<br>• High School diploma<br>• 2-4 years of experience in Service Center environment<br>• 2-4 years of experience in customer service<br>• Excellent verbal and written communications skills in English required<br>• Excellent verbal and written communications skills in Spanish preferred<br>• Experience in travel or hospitality industries highly preferred<br>• Ability to identify solutions based on established processes and procedures <br>• Excellent verbal and written communication skills are required<br>• Proficiency with Microsoft Office, Outlook, CRM, and ticketing/tracking systems required<br>• Organized with the ability to multitask, prioritize, and problem solve required; operational administrative experience a plus<br>• Able to collect and analyze complex information, problem solve, and make decisions <br>• Strong skills in inspiring the win-win-win <br> <br>Travel Requirements:<br>• Travel is rarely required for this position (0-1 trips per year).<br>• Any travel will be entirely domestic.<br> <br>Type/Nature of Contacts:<br>• Internal: Key job contacts are primarily with clerical and technical personnel and managers outside of the job’s immediate work unit/department.<br>• External: Daily contact with vendors, partners, and members (agency owners & advisors).
We are in the Investment Management industry, located in Bethesda, Maryland, looking for a VP of Solutions Development & Automation. This role will involve leading a skilled team, defining and implementing a forward-thinking application development and automation strategy, and collaborating with various stakeholders to ensure our technology outcomes support our business objectives.<br><br>Responsibilities:<br><br>• Oversee the design and development of internal platforms and customer-facing systems<br>• Provide transformative leadership, guiding teams through the product development lifecycle<br>• Collaborate with product owners, business leaders, and IT teams to align technology outcomes with business objectives<br>• Execute a forward-thinking application development and automation strategy in line with digital transformation goals<br>• Lead the implementation of DevOps pipelines, CI/CD practices, and modern cloud-native development frameworks<br>• Standardize and enhance SDLC practices, with a focus on secure development, automated testing, documentation, and structured change management<br>• Manage solution delivery, ensuring velocity, security, quality, and stakeholder satisfaction<br>• Establish and grow a dedicated UI/UX capability focused on delivering modern, intuitive, and consistent user experiences across platforms<br>• Work closely with cybersecurity, infrastructure, and data governance teams to ensure security, performance, and compliance across all initiatives<br>• Manage external development partners, scaling internal and outsourced capabilities as needed.
