<p>We are looking for an experienced Product Owner to lead the development and delivery of data-driven digital products within the food and food processing industry. This long-term contract position requires a strategic thinker who can bridge the gap between business and technology teams to create impactful solutions. The ideal candidate will have a proven track record in agile environments and a strong ability to translate business needs into actionable product features.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to define and prioritize product functionalities based on business objectives and customer needs.</p><p>• Oversee the full product lifecycle, from conceptualization to delivery, ensuring alignment with organizational goals.</p><p>• Lead agile ceremonies such as sprint planning, backlog refinement, and product reviews to maintain workflow efficiency.</p><p>• Develop and manage a product roadmap informed by market trends, user feedback, and business requirements.</p><p>• Work closely with engineering teams to deliver high-quality, customer-focused digital solutions.</p><p>• Create and present data visualizations to communicate product performance and adoption metrics.</p><p>• Promote agile best practices and mentor team members in improving product development processes.</p><p>• Monitor project timelines and budgets, ensuring that deliverables meet deadlines and quality standards.</p><p>• Utilize knowledge of digital architecture to design competitive and scalable solutions.</p>
We are looking for a talented Graphic Designer to join our team on a long-term contract basis in Colorado Springs, Colorado. This role requires a creative individual with expertise in both digital and print design, who can produce visually compelling materials that align with branding standards. The ideal candidate will bring a strong background in Adobe Creative Suite and a proven ability to manage multiple projects within tight deadlines.<br><br>Responsibilities:<br>• Develop visually engaging presentations that effectively communicate ideas and concepts.<br>• Design a variety of print materials, including brochures and advertising assets.<br>• Maintain brand consistency across all visual deliverables.<br>• Prepare files for print production and coordinate with external vendors to ensure high-quality output.<br>• Manage multiple design projects simultaneously while adhering to deadlines and quality standards.
We are looking for a detail-oriented Administrative Coordinator to join our team in Alexandria, Virginia. This is a long-term contract position that requires excellent organizational skills and the ability to manage multiple tasks efficiently. The ideal candidate will play a key role in supporting operations and ensuring smooth communication within the team.<br><br>Responsibilities:<br>• Provide comprehensive administrative support, including managing daily tasks and prioritizing assignments.<br>• Handle inbound calls promptly and professionally, addressing inquiries and routing calls as needed.<br>• Coordinate and maintain schedules, ensuring accurate calendar management for team members.<br>• Assist with organizing and scheduling appointments related to home health services.<br>• Prepare and maintain documentation, ensuring records are up-to-date and properly filed.<br>• Communicate effectively with clients and staff to ensure seamless coordination of services.<br>• Monitor and track deadlines to ensure timely completion of projects and tasks.<br>• Support the team in maintaining compliance with organizational policies and procedures.<br>• Collaborate with team members to improve operational processes and enhance efficiency.
We are looking for an organized and approachable Receptionist to join our team on a contract basis in Tucson, Arizona. In this role, you will serve as the first point of contact, ensuring smooth communication and providing exceptional customer service to clients and visitors. This position requires attention to detail, excellent organizational skills, and the ability to multitask effectively.<br><br>Responsibilities:<br>• Manage a multi-line phone system, ensuring all calls are answered promptly and routed appropriately.<br>• Greet visitors and clients with a friendly and welcoming attitude, addressing their needs or directing them to the appropriate personnel.<br>• Maintain accurate records by performing data entry tasks and updating information as required.<br>• Coordinate and schedule appointments, ensuring efficient use of time and resources.<br>• Handle email correspondence, responding promptly and courteously to inquiries.<br>• Organize and maintain files, ensuring documents are easily accessible and up-to-date.<br>• Assist with administrative tasks to support the operations team as needed.<br>• Utilize Microsoft Outlook for scheduling, communication, and task management.<br>• Foster a positive and collaborative environment through effective interpersonal communication.<br>• Ensure the reception area remains tidy and presentable at all times.
We are looking for a skilled Business Analyst to join our team in Riviera Beach, Florida. This is a long-term contract position within the transport industry, offering an exciting opportunity to bridge technical and functional teams. The role requires expertise in gathering requirements, documenting processes, and supporting system implementations for marine insurance and cargo workflows.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders and technical teams to ensure smooth communication and understanding of requirements.<br>• Conduct thorough requirements gathering sessions with functional users and translate findings into detailed documentation for development purposes.<br>• Develop and maintain documentation of current and future business processes, including user procedures.<br>• Provide training and ongoing support to end users throughout the lifecycle of system implementation projects.<br>• Assist in the implementation of the Seven Seas information system, focusing on cargo and marine insurance workflows.<br>• Support financial system integrations, including Oracle PeopleSoft applications, as needed.<br>• Act as the primary liaison between functional business teams and technical developers to facilitate project success.<br>• Participate in change request management and continuous improvement initiatives to enhance business operations.<br>• Perform gap analysis to identify areas for process optimization and system enhancements.
We are looking for a highly skilled Senior .Net Architect to lead the design and development of enterprise-grade systems. This role requires a deep understanding of scalable, reliable, and secure software architecture in high-pressure environments. As a key technical leader, you will set standards, mentor development teams, and drive the evolution of our platform. This is a Contract-to-permanent position based in Boca Raton, Florida.<br><br>Responsibilities:<br>• Develop and refine architectural designs for .Net-based systems, ensuring scalability, reliability, and modularity.<br>• Establish and enforce best practices for coding standards, design patterns, CI/CD pipelines, and security protocols.<br>• Translate complex business requirements into robust technical solutions that align with organizational goals.<br>• Collaborate with cross-functional teams, including product, UX, data, and security, to ensure seamless integration of technical and business objectives.<br>• Provide mentorship to developers through architectural reviews, code evaluations, and pair programming sessions.<br>• Optimize system performance through capacity planning, load balancing, and fault tolerance.<br>• Lead efforts in disaster recovery planning, high availability strategies, and system reliability improvements.<br>• Evaluate and adopt new technologies and tools to enhance system performance and maintainability.<br>• Document architectural decisions and ensure alignment across teams.<br>• Offer technical leadership during critical incidents, conducting root cause analysis and implementing continuous improvements.
<p>We are looking for an experienced Staff Accountant to join our team in Covington, Louisiana. This short-term contract to permanent position offers a dynamic opportunity to apply your accounting expertise in a detail-oriented environment. The ideal candidate will excel in corporate tax processes, journal entries, and general ledger management while demonstrating proficiency in accounting software solutions.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and review corporate tax returns, ensuring compliance with all applicable regulations.</p><p>• Manage sales tax reporting and filing processes accurately and on time.</p><p>• Record and reconcile journal entries to maintain precise financial records.</p><p>• Oversee general ledger activities, including month-end and year-end closing procedures.</p><p>• Utilize accounting software such as QuickBooks, NetSuite, and Sage 100 to perform daily tasks efficiently.</p><p>• Analyze financial data to identify discrepancies and recommend corrective actions.</p><p>• Collaborate with team members to streamline accounting workflows and optimize processes.</p><p>• Stay updated on changes to tax laws and regulations to ensure compliance.</p><p>• Support audits by providing accurate and organized documentation.</p><p>• Contribute to financial reporting and analysis for informed decision-making.</p>
<p>We are offering a contract to permanent employment opportunity for an <strong><em>Administrative Assistant </em></strong>role in Honolulu, Hawaii. The function of this role is to provide clerical, administrative, and project-based support. This job is based in a traditional workplace setting. <strong><u>Preference will be given to applicants currently residing in Hawaii due to the nature of the job requirements. To apply please call us at 808-531-0800. </u></strong></p><p><br></p><p>Responsibilities:</p><p>• Management of the Director’s calendar/schedule.</p><p>• Scheduling of events, via Zoom or in-person.</p><p>• Arranging travel and related arrangements for the department.</p><p>• Providing daily support with meetings, and activities.</p><p>• Preparing and maintaining the agenda, minutes, and meeting materials in a scheduled and timely manner.</p><p>• Maintaining files and official records.</p><p>• Assisting with PowerPoint presentations.</p><p>• Cross-training to support other functional areas during times of particular need.</p><p>• Performing other duties as needed by the department or other departments.</p>
We are looking for an experienced Attorney with a strong background in immigration law to join our team in Boston, Massachusetts. This Contract-to-Permanent position offers an opportunity to manage a diverse range of cases, including family immigration, work visas, and removal proceedings. Ideal candidates are bilingual in Spanish and possess excellent communication and organizational skills.<br><br>Responsibilities:<br>• Manage a high volume of immigration cases from initiation to resolution, ensuring compliance with legal standards.<br>• Represent clients in family immigration matters, work visa applications, and removal proceedings.<br>• Prepare and draft legal motions, briefs, and other documentation necessary for case progression.<br>• Conduct thorough discovery processes to gather and analyze case evidence.<br>• Provide expert legal advice and guidance to clients on immigration law and procedures.<br>• Collaborate with other legal professionals to ensure efficient case management and resolution.<br>• Maintain detailed case records and documentation to support legal proceedings.<br>• Utilize bilingual Spanish skills to effectively communicate with clients and stakeholders.<br>• Stay updated on changes and developments in immigration laws and policies.<br>• Advocate on behalf of clients in administrative and judicial hearings when necessary.
<p>We are looking for a detail-oriented Payroll Clerk to join our team on a contract basis in Alameda, California. In this role, you will play a vital part in ensuring the accuracy and efficiency of payroll operations. If you have strong technical skills and hands-on experience with accounting software systems, this opportunity is ideal for you.</p><p><br></p><p>Responsibilities:</p><p>• Process payroll accurately and on time while adhering to company policies and regulatory requirements.</p><p>• Handle accounts payable tasks, including reviewing and reconciling invoices.</p><p>• Audit payroll records and transactions to ensure compliance and accuracy.</p><p>• Collaborate with benefits administrators to manage employee benefit functions.</p><p>• Generate reports and provide payroll-related data for internal auditing and analysis.</p><p>• Address employee inquiries regarding payroll and resolve discrepancies promptly.</p><p>• Maintain confidentiality and security of payroll data.</p><p>• Support other accounting functions as needed to ensure smooth financial operations.</p>
<p>We are looking for an experienced IT Business Analyst to join our team in the Tampa, FL office location a, on a Contract-to-Permanent basis. In this role, you will collaborate with stakeholders to deliver effective business solutions, focusing on claims systems and processes. Your work will involve gathering requirements, analyzing systems, configuring changes, and ensuring seamless integration across departments.</p><p><br></p><p>Responsibilities:</p><p>• Gather and document detailed business requirements to support claims administration systems.</p><p>• Create and maintain comprehensive documentation on system functionality and processes.</p><p>• Collaborate with Quality Analysts to develop and execute test cases, ensuring system changes align with business needs.</p><p>• Conduct systems analysis and testing to identify and resolve application issues.</p><p>• Coordinate and communicate system changes, including demos, with internal departments and external stakeholders.</p><p>• Perform UI-based configuration changes to enhance system functionality and usability.</p><p>• Build strong relationships with Claims management and other key stakeholders to align project goals.</p><p>• Partner with development teams to ensure seamless integration and proper implementation of system updates.</p><p>• Provide detailed answers to technical and functional questions from team members during project execution.</p>
We are looking for a Jr Technical Writer/Video Tech Support Analyst to join our team in Clearwater, Florida. This is a Contract to permanent position within the healthcare industry, offering a unique opportunity to combine technical writing expertise with video production skills. The ideal candidate will have a strong ability to create clear and accurate documentation while also producing high-quality video content for various purposes.<br><br>Responsibilities:<br>• Create and edit user manuals, installation guides, technical specifications, and other documentation to support products and services.<br>• Collaborate with engineers, product managers, and subject matter experts to gather and verify technical information.<br>• Transform complex technical concepts into clear, accessible content tailored to diverse audiences.<br>• Update and maintain documentation repositories to reflect product changes and new releases.<br>• Ensure all written materials align with company style guides and adhere to industry standards.<br>• Plan, shoot, and edit high-quality video content for training, marketing, product demonstrations, and internal communications.<br>• Set up and manage lighting, audio, and video equipment to achieve optimal production quality.<br>• Work closely with the marketing team to develop creative video concepts that support branding and organizational goals.<br>• Oversee video project timelines, ensuring timely delivery and adherence to quality expectations.<br>• Troubleshoot technical issues with equipment and software to maintain smooth operations.
We are offering a contract to permanent employment opportunity for an Accountant in the non-profit sector in Dearborn Heights, Michigan. The role involves assisting the senior accountant with various tasks, ensuring smooth financial operations within the office.<br><br>Responsibilities:<br><br>• Assist with bank reconciliations to ensure accurate financial reporting<br>• Handle cash receipts, accurately recording all transactions<br>• Create and maintain journal entries, ensuring all financial data is up to date<br>• Assist with reports, providing easy to understand financial information<br>• Support the senior accountant with higher-level projects, ensuring they can focus on key tasks<br>• Use Microsoft Excel to manage and analyze financial data<br>• Oversee accounts payable, ensuring all financial obligations are met on time<br>• Use Smart Wayne Resa school software for financial management<br>• Conduct account reconciliations to ensure accuracy in financial data.
<p>We are seeking an experienced Senior Software Engineer to join a growing development team in Adel, IA. This is a <strong><em>contract-to-hire, hybrid </em></strong>opportunity for an engineer who can operate across the full stack while also providing technical leadership. The role requires strong expertise in cloud-based solutions, modern application frameworks, and secure coding practices. As a senior contributor, you will lead design and development efforts, implement best practices, and mentor peers. You will play a key role in delivering scalable, secure, and user-friendly applications while contributing to the maturity of engineering processes.</p><p><br></p><p><b><em>MUST BE A US CITIZEN OR GREENCARD HOLDER</em></b></p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><p>- Lead design and development of enterprise applications using modern frameworks and cloud services.</p><p>- Contribute across the stack: front-end user interfaces, backend services, databases, and APIs.</p><p>- Create and maintain system architecture documentation, technical diagrams, and standards.</p><p>- Develop cloud-native solutions using Azure, Docker, and Kubernetes.</p><p>- Implement DevSecOps practices including CI/CD pipelines, automated testing, and vulnerability mitigation.</p><p>- Drive improvements in monitoring, logging, and system performance.</p><p>- Collaborate with cross-functional teams (Product, Data, Infrastructure, UI/UX) to deliver end-to-end solutions.</p><p>- Mentor team members, review code, and promote engineering excellence.</p><p>- Participate in release management, production support, and troubleshooting as needed.</p><p>- Evaluate vendor technologies, integrations, and security standards to ensure system reliability.</p>
<p><strong>SUPPLY CHAIN - Procurement & Production Manager</strong></p><p>Our client, a manufacturing company, is seeking an experienced<strong> Procurement & Production Manager</strong> to oversee supplier relationships, procurement agreements, and production planning activities. This role is vital to ensuring seamless order fulfillment and efficient inventory management aligned with production schedules and sales forecasts.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage the end-to-end order fulfillment process, including purchase order entry, administration, and expediting inbound products.</li><li>Track purchase orders to ensure timely processing and compliance with customer satisfaction standards.</li><li>Oversee new vendor setup and maintain key supplier relationships.</li><li>Monitor inventory levels to balance customer satisfaction and cost efficiency.</li><li>Prepare and analyze procurement reports to track KPIs such as inventory turns and service levels; make recommendations for improvements.</li><li>Support global and local forecast planning, adjusting sourcing as necessary.</li><li>Collaborate closely with corporate procurement to implement global strategies and policies.</li><li>Manage packaging, subcontractor processes, and third-party service providers.</li><li>Coordinate with customer service, order entry, and sales teams for effective communication.</li><li>Adjust order quantities in response to changing business needs.</li><li>Facilitate process improvements to optimize procurement, logistics, and materials management.</li><li>Manage production planning for injection molding and assembly operations, aligning sales planning with production schedules.</li><li>Coordinate short- to medium-term service requirements and capacity reservations.</li><li>Track order deadlines and initiate corrective actions as needed to maintain on-time delivery.</li></ul><p><br></p>
<p>We are looking for an experienced Director of Procurement to oversee sourcing and procurement activities within the mechanical, electrical, and plumbing sectors for commercial construction projects. This role requires strategic leadership to drive cost savings, build strong supplier relationships, and ensure compliance and material availability to support large-scale initiatives. The ideal candidate is persuasive, resilient, and capable of thriving in dynamic environments while influencing stakeholders at all levels.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive sourcing strategies to optimize costs and ensure the availability of materials for large-scale commercial construction projects.</p><p>• Lead supplier negotiations to secure competitive pricing, rebates, and long-term contractual agreements with distributors, OEMs, and subcontractors.</p><p>• Establish and maintain strong partnerships with key suppliers to drive performance and ensure supply chain continuity.</p><p>• Drive compliance and standardization across procurement processes to support operational efficiency.</p><p>• Monitor market trends and supplier performance to identify opportunities for cost reduction and process improvement.</p><p>• Collaborate with project teams and field managers to align procurement strategies with project requirements.</p><p>• Manage multi-site procurement operations and oversee large-scale sourcing initiatives to support decentralized business units.</p><p>• Analyze procurement data to track savings, identify risks, and develop actionable insights for decision-making.</p><p>• Ensure adherence to organizational policies and regulatory requirements within all procurement activities.</p><p>• Provide mentorship and leadership to the procurement team, fostering growth and development.</p><p><br></p><p>For more information, contact Frank Corrigan</p>
<p>Our client in the Somerville area is seeking a dynamic and experienced professional to fill the role of Senior Procurement Specialist. This position involves key responsibilities in overseeing procurement processes, vendor management, and cost optimization strategies, as well as driving operational efficiency. The selected candidate will collaborate across teams to align purchasing activities with organizational priorities and ensure timely execution of procurement workflows. 3–5 years of procurement experience with significant exposure to advanced supply chain systems. Bachelor’s degree in business, supply chain, or a related field is preferred.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and manage supplier relationships to identify opportunities for improved value and cost savings.</li><li>Monitor and execute purchase orders through advanced software tools to ensure accurate and timely fulfillment.</li><li>Communicate and resolve vendor-related issues, including order discrepancies and changes to inventory plans.</li><li>Liaise with internal stakeholders to understand inventory and demand trends, driving informed purchasing decisions.</li><li>Prepare performance metrics and reports to evaluate procurement outcomes and supplier reliability.</li><li>Implement and refine policies and processes that support best practices in sourcing and procurement.</li><li>Conduct market research to identify trends impacting product cost and availability.</li></ul><p><br></p><p>Benefits: </p><ul><li>Medical, Dental, Vision Benefits </li><li>401k with a match </li><li>Paid Time Off </li></ul><p><br></p>
<p>We are seeking a detail-oriented and proactive Purchasing & Inventory Specialist to join our client’s team. This role is responsible for managing the procurement process, optimizing shipping and inventory practices, and supporting the sales and warehouse teams to ensure smooth operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Review and approve detailed sales orders.</li><li>Create, prepare, send, and revise purchase orders for products including equipment, supplies, software, materials, components, and services.</li><li>Optimize shipping methods and costs to ensure the best value for the organization and its customers.</li><li>Expedite orders with distributors or manufacturers as needed.</li><li>Provide accurate product lead times and estimated ship dates for all open orders.</li><li>Process and receive purchase and sales orders in the ERP system.</li><li>Monitor distribution partners’ inventory levels and lead times.</li><li>Enter new part numbers into the ERP system with correct income/expense account alignment.</li><li>Generate weekly reports on purchasing transactions, including volume and dollar value of processed and open orders.</li><li>Notify the sales team of vendor discount pricing issues at least 15 days before expiration.</li><li>Ensure inventory transactions reflect the actual physical movement of items, including RMAs.</li><li>Request demo equipment from distribution or manufacturing partners.</li><li>Investigate and resolve transaction and billing discrepancies.</li><li>Assist with monthly inventory counts and related investigations.</li><li>Support warehouse operations including shipping, pre-kitting, and receiving inventory as needed.</li><li>Serve as a backup for warehouse staff in shipping and receiving.</li><li>Recommend improvements to purchasing systems to enhance vendor relationships and reduce costs.</li><li>Collaborate with inventory control and sales teams to maintain appropriate inventory levels.</li><li>Identify and manage obsolete or slow-moving stock to minimize losses.</li><li>Provide support to the Sales Team during peak periods.</li><li>Assess, manage, and mitigate procurement-related risks.</li><li>Perform other duties as assigned.</li></ul><p><br></p>
<p>Highlights of the Role:</p><ul><li>Oversee purchasing for 10 divisions including Homeless, Seniors, Families, Youth, Employment, and more</li><li>Manage a small team (Data Input Specialist & Warehouseman)</li><li>Work directly with the CFO to ensure uninterrupted supply for community programs</li><li>Full-time, on-site in Watts, Monday–Friday</li></ul><p>Must Have Qualifications:</p><ul><li>Experience with Sage Intacct and Yardi Voyager accounting software</li><li>Bachelor’s degree in Supply Management, Finance, or Business</li><li>3+ years’ experience as a Purchasing Agent</li><li>CPP certificate (or equivalent)</li><li>Strong organizational, negotiation, and communication skills</li></ul><p>Nice to Have:</p><ul><li>Nonprofit sector experience</li><li>Experience supporting multiple divisions and high-volume procurement</li></ul><p><br></p>
<p>Unlock your potential with this dynamic opportunity! We're searching for a proactive and detail-oriented <strong>Purchasing and Inventory Control Specialist</strong> to join our innovative team. In this pivotal role, you’ll be the backbone of our supply chain, ensuring seamless production, managing supplier relationships, and championing operational excellence. Be ready to roll up your sleeves, leverage your ERP expertise (Macola), and bring your sharp organizational skills to drive results that impact our bottom line.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Cultivate and nurture relationships with a portfolio of key vendors under the guidance of our Purchasing Manager, ensuring long-term partnership success.</li><li>Dive into reports to uncover items ripe for replenishment, making data-driven decisions that optimize our inventory.</li><li>Efficiently review requisitions and release purchase orders on time—time is money, and you'll make it count!</li><li>Support our innovative Kanban system by processing card submissions and releasing purchase orders with precision.</li><li>Oversee and maintain inventory of office supplies, ensuring a well-stocked environment for smooth business operations.</li><li>Stay on top of emails, organize files, and process vital documentation—all with impeccable timeliness and attention to detail.</li><li>Build, manage, and refine purchasing data, including pricing, costs, lead times, and order quantities, setting the stage for a well-oiled supply chain.</li><li>Monitor production schedules closely, ensuring components arrive on time while maintaining proactive communication with suppliers to eliminate delivery surprises.</li><li>Provide critical support to QC with returns, fostering trust and accountability with suppliers.</li></ul><p><br></p>
<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
<p>We are looking for a Director of Customer Experience to join a dynamic firm in the manufacturing industry. This individual will be responsible for high-level customer relationships, overseeing the daily operations of the customer services department, coordinating internal operations with key accounts, and maintaining daily communication with production and logistics. This position reports to the Vice President of Sales. This is a permanent position, offering a hybrid work schedule and benefits to include: medical, dental, vision, PTO, and 401k. The pay range is $90k-$115k</p><p>Recruiter: Connie Stathopoulos</p><p> </p><p><strong>ESSENTIAL DUTIES AND RESPONSIBILITIES</strong></p><ul><li>Collaborating with cross-functional teams to align customer experience efforts with business goals and objectives.</li><li>Designing and implementing customer service standards and guidelines to ensure consistent and exceptional service delivery for building customer relations.</li><li>Mapping and analyzing the customer journey to identify areas for improvement and innovation</li><li>Developing and implementing strategies to improve customer interactions across multiple touchpoints and channels.</li><li>Change agent; drive full transition to customer automation interactions</li><li>Training and educating staff on customer-centric approaches and best practices to foster a customer-focused culture throughout the organization.</li><li>Monitoring and measuring key performance indicators (KPIs) related to customer satisfaction, retention, and loyalty, providing regular reports and insights to senior management and stakeholders.</li><li>Supervising the daily operations of the customer service department.</li><li>Setting customer service goals for team members and helping them reach those goals.</li><li>Function as the primary internal contact and manage projects for key accounts, overseeing them from initiation to launch, ensuring timely completion and adherence to quality standards.</li><li>Identify areas for improvement in internal operations and implement changes to optimize processes.</li><li>Develop and maintain internal relationships with the plants to understand the weekly and daily production planning schedules (or twice-daily schedules).</li><li>Collaborate with purchasing to maintain raw material costs in the margin calculator.</li><li>When necessary, deliver difficult news confidently and promptly, along with a data-backed recovery plan.</li><li>Manage & distribute customer pricing notifications.</li><li>Manages sample request flow.</li><li>Manages inbound website inquiries.</li></ul><p> </p><p> </p><p><strong> </strong></p>
<p>We are looking for an experienced and dynamic Vice President of Sales to lead our sales division and drive revenue growth within the manufacturing industry. This leadership role requires a strategic thinker who can develop and implement effective sales strategies, build lasting client relationships, and inspire a high-performing sales team. As a key member of the executive team, you will play a pivotal role in shaping the company’s overall direction and success.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Design and execute a strategic sales plan to achieve long-term revenue growth across multiple sales channels, including direct sales, distribution, and partnerships.</p><p>• Lead and mentor a national sales team, fostering a culture of high performance and accountability.</p><p>• Cultivate and strengthen relationships with key customers, distributors, and strategic partners to enhance business opportunities.</p><p>• Identify and pursue new market opportunities, including expansion into emerging industries and regions.</p><p>• Collaborate with marketing, operations, and product development teams to ensure alignment of sales strategies and optimize customer satisfaction.</p><p>• Analyze market trends, competitor activities, and customer needs to inform and adjust sales strategies.</p><p>• Develop and oversee sales performance metrics, forecasting models, and budgeting processes to ensure transparency and efficiency.</p><p>• Actively contribute to the executive leadership team by providing insights and strategies to support overall business goals.</p><p>• Represent the company at industry events and maintain a strong presence within the manufacturing sector.</p>
<p>Jenny Bour with Robert Half<strong> </strong>is partnering with a leading manufacturer in the<strong> Dunkirk / Fredonia </strong>area on their search for a <strong>Junior Buyer</strong>. This is a <strong>Direct Hire in-office role with a starting salary of $60,000 - $70,000 </strong>and a comprehensive benefits package. This newly created role focuses on procurement and sourcing of materials and supplies for a thriving and growing manufacturing facility. You will partner with a high performing Purchasing team to efficiently source with a focus on company quality and standards.</p><p><strong> </strong></p><p><strong>Responsibilities include but not limited to:</strong></p><p><br></p><ul><li>Procures materials and parts from domestic and international suppliers to support production</li><li>Manages supplier relationships, including lead times, order requirements, and quality performance</li><li>Coordinates between plant operations and the supply chain team to prevent production delays</li><li>Tracks and expedites orders to ensure on-time deliveries and avoid stockouts</li><li>Participates in cost savings, supplier negotiation, and process improvement initiatives</li><li>Oversees programs such as consignment inventory and inventory optimization</li><li>Maintains ISO procedures and ensures compliance with OSHA and EH& S standards</li><li>Supports Lean initiatives and contributes to continuous improvement in delivery, cost, and efficiency</li></ul>
• Prepare RFQs, obtain specifications or scope of work, solicit bids, and analyze quotes including coordination of supplier line-ups as needed for identified commodities<br>• Cost reduction according to Strategical Purchasing determinations<br>• Ensure purchasing of parts according to internal budget<br>• Prepare sourcing approval recommendations and documents for sourcing events. Develop vendor base.<br>• Interface with vendors and suppliers on pricing, lead time and terms of agreement<br>• Analyze spend for savings opportunities (internal and external)<br>• Maintain consistent communication with suppliers and internal customers to ensure timelines are met<br>• Lean and efficient processes to order necessary parts<br>• Interface between suppliers and engineering/operations/ to answer any questions Search for and assist in the development of new suppliers in accordance with the new supplier approval process.<br>• Maintain records pertaining to purchased items, cost history, and delivery patterns<br>• Resolves any blocked invoices and resolve discrepancies related to price or quantity differences.<br>• Identify opportunities to improve invoice process between supplier and Accounts Payable<br>• Participates in company initiatives and contributes to continuous improvement processes<br>• Perform other related duties as required
