<p><strong>Job Summary:</strong></p><p>We are seeking a reliable and customer-focused Customer Service Representative to join a team in Federal Way. This role serves as a key point of contact for customers, providing support, resolving inquiries, and ensuring a positive experience across all interactions.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond to inbound calls, emails, and inquiries in a timely and professional manner</li><li>Assist customers with questions related to services, accounts, or requests</li><li>Resolve issues efficiently while maintaining a high level of customer satisfaction</li><li>Enter and update customer information accurately in internal systems</li><li>Coordinate with internal teams to address and escalate concerns as needed</li><li>Maintain detailed records of customer interactions and follow-ups</li><li>Support additional administrative or clerical tasks as assigned</li></ul><p><br></p>
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry.<br><br>Responsibilities:<br>• Respond to a high volume of inbound calls, providing timely and attentive assistance to customers.<br>• Support customers with tasks such as opening new accounts, updating account information, and resolving concerns.<br>• Deliver accurate and detailed information about banking products and services.<br>• Record customer interactions and transactions thoroughly in the system to maintain accurate records.<br>• Work collaboratively with team members to ensure a seamless and efficient customer experience.<br>• Analyze customer needs and recommend suitable banking solutions.<br>• Handle sensitive customer information responsibly and in compliance with banking regulations.<br>• Stay informed about banking products, services, and procedures to provide up-to-date assistance.
<p>We are looking for a customer-focused Contact Call Center Representative (5+ years of experience could be more lead or supervisor level) to support clients and internal branch teams. In this role, you will handle a mix of inbound and outbound communications, resolve account-related concerns, and deliver knowledgeable guidance on consumer banking products and services. The ideal candidate brings strong judgment, clear communication, and the ability to stay organized in a high-volume environment while maintaining service quality and customer satisfaction.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming and outgoing customer calls while delivering detail-oriented service that supports satisfaction, retention, and sales goals.</p><p>• Provide day-to-day assistance to branch employees through the branch support line, including help with system navigation, procedural questions, online banking resources, and approval follow-up.</p><p>• Investigate customer concerns thoroughly and take timely action to resolve issues, escalating complex matters when appropriate.</p><p>• Maintain up-to-date knowledge of deposit accounts, transaction services, internal procedures, and applicable regulatory guidelines to ensure accurate support.</p><p>• Identify opportunities to recommend relevant consumer banking products and services based on customer needs and current promotional initiatives.</p><p>• Meet established performance expectations for quality assurance, service levels, accuracy, and cross-selling results in a fast-paced call center setting.</p><p>• Support additional service operations by providing teller or switchboard coverage when business needs require it.</p><p>• Use active listening and thoughtful questioning to understand customer concerns, address objections, and guide conversations toward effective solutions.</p><p><br></p><p><strong><em><u>For immediate consideration, Please call me directly 508-205-2127 Eric Lebow </u></em></strong></p>
<p>A biotech company in Escondido is seeking a Customer Support Representative for a contract opportunity supporting client communication, order coordination, and administrative customer service operations. This role is ideal for someone who enjoys problem-solving, working with customers, and supporting fast-paced operational teams.</p><p>The Customer Support Representative will serve as a key point of contact for customers while helping maintain accurate records and ensuring a positive client experience.</p><p><br></p><p><strong>Primary Responsibilities</strong></p><p>Customer Service & Administrative Support</p><ul><li>Respond to customer inquiries via phone and email</li><li>Process orders, account updates, and service requests</li><li>Coordinate communication between customers and internal departments</li><li>Maintain accurate customer records and documentation</li><li>Assist with tracking orders, shipments, and account information</li><li>Support issue resolution and customer follow-up activities</li></ul><p>Operational Coordination</p><ul><li>Assist with reporting and administrative tracking tasks</li><li>Maintain organized customer files and account documentation</li><li>Support internal teams with operational updates and communication</li></ul>
We are looking for a Customer Support Engineer to assist customers using an edge cloud platform in Denver, Colorado. This position focuses on resolving technical issues tied to content delivery, compute behavior, and platform configuration while helping users improve reliability and performance. The role is part of a customer-facing technical team and is well suited for someone who can investigate network and application behavior, communicate clearly, and support customers in a fast-moving service environment.<br><br>Responsibilities:<br>• Investigate customer-reported problems related to edge delivery, caching behavior, request handling, headers, and compute-based applications.<br>• Examine platform configurations and recommend adjustments that improve cache efficiency, response quality, and overall service performance.<br>• Support customers in navigating the platform interface, service configuration areas, and monitoring tools to resolve technical questions effectively.<br>• Review logs, metrics, and network data to identify root causes, prioritize incidents, and determine the next steps for resolution.<br>• Explain platform behavior and edge architecture concepts in a practical way so customers can apply stronger troubleshooting methods.<br>• Route advanced or unresolved technical issues to higher-level engineering teams with clear documentation and findings.<br>• Contribute to scheduled on-call support and assist during major service events that require active monitoring and rapid response.<br>• Document recurring issues, solutions, and support insights to improve internal knowledge sharing and customer experience.
<p>We are looking for a detail-oriented Accounting Customer Service specialist to join a fully remote team supporting commercial insurance operations in Birmingham, Alabama. This <strong>contract to possible permanen</strong>t opportunity is ideal for someone who can combine strong customer support abilities with practical accounting knowledge in a fast-paced, high-volume setting. The person in this role will help resolve payment-related questions, support accounts payable and accounts receivable activities, and work closely with internal teams to keep financial inquiries moving efficiently. <strong>This position offers a hybrid schedule with two days in the office.</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer and internal inquiries related to accounting matters, providing timely and effective support.</p><p>• Assist with accounts payable and accounts receivable questions by researching account activity and clarifying payment or billing issues.</p><p>• Review invoices, gather needed documentation, and help address discrepancies to support accurate processing.</p><p>• Manage a high volume of requests while maintaining accuracy, organization, and strong follow-through.</p><p>• Use accounting and ticketing systems to document issues, track open items, and update records as needed.</p><p>• Access spreadsheets and system data to locate financial information and support resolution of customer concerns.</p><p>• Communicate clearly in writing and by phone with stakeholders regarding invoice status, account questions, and related next steps.</p><p>• Support evolving accounting operations by taking on additional administrative and financial service tasks as business needs change.</p>
<p>We are looking for a customer-focused Spanish Bilingual Customer Service Representative to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity is ideal for someone who communicates clearly, works comfortably in a fast-paced call center environment, and can balance service quality with efficiency. In this role, you will assist customers with account-related questions, provide accurate product and pricing information, and support issue resolution through established service processes.</p><p><br></p><p><strong>***Shift: Monday - Friday 8am - 5pm EST***</strong></p><p><strong>MUST SPEAK FLUENT SPANISH TO BE CONSIDERED FOR THIS ROLE!</strong></p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries by phone and create service tickets to document and address reported issues.</p><p>• Guide customers through available products, service features, and associated fees using clear and effective communication.</p><p>• Use designated customer service platforms and internal tools efficiently to research accounts and complete service requests.</p><p>• Resolve routine concerns by following standard procedures and escalating or seeking guidance when situations require additional support.</p><p>• Meet established call center expectations for accuracy, responsiveness, customer satisfaction, and overall quality performance.</p><p>• Encourage customers to use online and self-service resources when appropriate to improve convenience and efficiency.</p><p>• Share information about current offers, enhanced services, and upgraded solutions that may fit customer needs.</p><p>• Provide pricing details and explain prepay options to help customers make informed decisions.</p><p>• Perform additional customer support and administrative tasks as assigned to support team operations.</p>
<p>We are looking for a Spanish Bilingual Customer Service Representative to support a non-profit organization through a Contract assignment based in Chicago, Illinois. In this role, you will serve as a key point of contact for members, providing thoughtful assistance over the phone, documenting interactions accurately, and helping callers understand available resources, policies, and required next steps. This position is well suited for a customer service representative with strong call center experience, dependable attendance, and a detail-focused approach to every interaction.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming member calls with patience and a service-minded approach.</p><p>• Record detailed and accurate notes from each interaction while updating information in web-based systems and internal databases.</p><p>• Guide members through policies, procedures, and follow-up actions so they clearly understand what is needed next.</p><p>• Explain documentation expectations and offer practical direction to help members complete requests correctly.</p><p>• Enter orders, service details, and other required information with a high degree of accuracy.</p><p>• Use tools such as SharePoint and Microsoft Office applications to access information, track activity, and support daily operations.</p><p>• Handle a steady volume of calls while maintaining quality standards, confidentiality, and strong attention to detail.</p><p>• Support additional customer service and administrative tasks as needed to meet team and member needs.</p>
<p>We are looking for a Customer Service Representative II to support customer interactions and sales-related activities for a busy team in Ashburn, VA. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, managing detailed information accurately, and working in a fast-paced environment. The person in this role will contribute to service quality, support revenue-related documentation, and help maintain smooth daily operations through strong communication and organization.</p><p><br></p><p>Responsibilities:</p><p>• Respond to customer questions and resolve service issues through clear, attentive communication across phone, email, and related channels.</p><p>• Support sales-focused activities by identifying customer needs, providing accurate information, and helping strengthen client relationships.</p><p>• Maintain customer records, financial notes, and database entries with a high level of accuracy and attention to detail.</p><p>• Coordinate office and administrative tasks that keep daily service operations organized, efficient, and aligned with company policies.</p><p>• Review order, costing, and account-related information to ensure documentation is complete and properly recorded.</p><p>• Contribute to quality and continuous improvement efforts by identifying process gaps and recommending practical enhancements.</p><p>• Assist with training and onboarding support for new team members by sharing procedures, service expectations, and best practices.</p><p>• Monitor service trends and customer feedback to help improve performance, support revenue objectives, and maintain high service standards.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fairfield, Ohio. In this long-term contract role, you will play a key role in providing exceptional support to customers, ensuring their inquiries are addressed efficiently. This position requires a proactive approach to problem-solving, strong communication skills, and the ability to manage multiple tasks in a fast-paced environment.<br><br>Responsibilities:<br>• Respond to customer inquiries via phone, email, or in person, delivering accurate and timely information.<br>• Provide support with general office tasks, ensuring all documentation and processes are handled efficiently.<br>• Conduct research to resolve customer issues or provide in-depth responses to inquiries.<br>• Maintain thorough and effective email correspondence with clients and internal teams.<br>• Assist with hiring-related processes, including scheduling and managing communication with candidates.<br>• Troubleshoot customer concerns and escalate complex issues to the appropriate departments.<br>• Deliver clear and precise communication to ensure customer satisfaction.<br>• Collaborate with team members to improve service delivery and address common challenges.<br>• Stay updated on company products, services, and policies to provide accurate information.<br>• Ensure all customer interactions are logged and documented appropriately.
<p>We are looking for a personable and detail-focused Sale Support specialist to join a collaborative team in Austin, Texas. This long-term Contract opportunity supports a high-volume customer base and combines sales support, order coordination, pricing administration, and customer communication within an established territory structure. The role is well suited to someone who can balance multiple priorities, stay highly organized, and build strong working relationships with customers and internal sales leaders. A structured training program will be provided to help you become confident with processes, systems, and day-to-day account support responsibilities.</p><p><br></p><p>Responsibilities:</p><p>• Manage day-to-day sales support activities for an assigned territory while partnering closely with a designated sales manager.</p><p>• Process customer orders, pricing updates, approvals, and account-related entries accurately across internal systems.</p><p>• Coordinate shipment-related communication and follow up with customers to help ensure timely and accurate order fulfillment.</p><p>• Respond to a large volume of customer inquiries with professionalism, building strong relationships through clear and responsive service.</p><p>• Prepare and maintain sales support documentation, correspondence, and transaction records with close attention to detail.</p><p>• Work across multiple platforms, including Excel and Microsoft 365 applications, to track requests, update records, and support reporting needs.</p><p>• Balance competing priorities in a fast-paced environment while meeting service expectations and internal deadlines.</p><p>• Participate in onboarding and ongoing training to develop product, process, and system knowledge needed for long-term success.</p>
We are looking for a dependable IT Support specialist to provide hands-on assistance at a client site. This contract position will support a short-term onsite engagement focused on preparing employee workstations and resolving setup issues in a new office environment. The ideal candidate brings practical desktop support experience, works well in a team setting, and is comfortable handling hardware and software tasks with minimal supervision.<br><br>Responsibilities:<br>• Prepare and configure desktop workstations, monitors, and related equipment for employee use in the office.<br>• Install operating system updates, software applications, and device drivers to ensure systems are ready for day-to-day business operations.<br>• Provide onsite troubleshooting for common technical issues involving Windows-based computers, peripherals, and user setup concerns.<br>• Assist the internal IT team with desk-side support activities during the office setup period and respond promptly to technical requests.<br>• Track, update, and help resolve service desk tickets related to workstation deployment, software installation, and end-user support.<br>• Support user account and access-related tasks within Active Directory as needed for workstation readiness and onboarding activities.<br>• Verify that newly installed hardware and software are functioning properly and escalate complex issues when necessary.
<p>We are looking for an IT Support specialist to provide hands-on desktop support for a financial services environment. This long-term contract role is ideal for someone with deep experience managing Intune and Microsoft 365 technologies and Mac/OS in a mid-sized user community, with a practical, service-focused approach to end-user support. The position follows a primarily remote schedule with one day per week in the office and offers the opportunity to help maintain a stable, secure, and efficient workplace technology experience.</p><p><br></p><p><strong>This is an on-site contract opportunity in San Francisco. </strong></p><p><br></p><p>Responsibilities:</p><p>• Administer and optimize Microsoft Intune to support device deployment, policy enforcement, application delivery, and endpoint lifecycle management.</p><p>• Manage core Microsoft 365 administration, and MDM tasks across services such as Office 365, Azure-related user access, and Active Directory environments.</p><p>• Provide desktop and end-user support for approximately 300 employees, resolving hardware, software, and access-related issues in a timely manner.</p><p>• Lead endpoint rollout activities, including new device provisioning, configuration updates, and controlled implementation of workplace technology changes.</p><p>• Troubleshoot Windows-based systems and ensure consistent performance, security, and usability across supported devices.</p><p>• Collaborate with internal teams to maintain reliable user computing environments and address escalated technical support needs.</p><p>• Document support procedures, configurations, and recurring issues to improve service efficiency and operational consistency.</p><p>• Support basic networking-related troubleshooting when needed to assist with connectivity and user access concerns.</p>
<p>We are looking for a Help Desk Tier II Support specialist to support our client in Sandy, Utah in a contract capacity with the potential to become permanent. This role is ideal for someone who enjoys solving technical issues thoroughly, partnering with others when needed, and delivering a high level of service to end users. The position supports a mix of desktop, network, server, and virtualization-related incidents, with an emphasis on strong documentation, clear communication, and dependable ticket resolution.</p><p><br></p><p>Responsibilities:</p><p>• Investigate escalated support requests in depth, complete meaningful troubleshooting, and document all findings and actions before involving higher-tier technical teams.</p><p>• Diagnose connectivity problems across user devices, shared resources, and network paths, collaborating with infrastructure specialists to isolate root causes and restore service.</p><p>• Support incidents connected to VMware-based environments by identifying common virtualization issues and assisting with resolution of access, performance, and system availability concerns.</p><p>• Provide hands-on assistance with Windows desktop support, service desk requests, account access matters, and routine server-related issues affecting end users.</p><p>• Step in to manage Tier I workload during busy periods, helping maintain service levels while ensuring tickets continue to move toward resolution.</p><p>• Maintain accurate ticket notes, resolution details, and follow-up communication so cases are clearly tracked and efficiently handed off when necessary.</p><p>• Work through both Tier I and Tier II incidents with a focus on ownership, timely closure, and a positive support experience for internal customers.</p><p>• Travel on short notice when required to support business operations at domestic and international locations.</p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>We are seeking a <strong>Junior Desktop Support Technician</strong> to provide daily onsite support for an active device refresh project across two terminal locations in the Los Angeles area. This individual will be responsible for supporting desktop and laptop deployment activities, printer setup and troubleshooting, Windows imaging, and basic network connectivity. The position requires a junior-level technician who is dependable, service-oriented, and able to follow direction closely while supporting end users in a hands-on environment. </p><p><br></p><p><strong>Environment:</strong></p><ul><li>2-3 years of desktop support, help desk, or related technical support experience</li><li>Experience supporting desktops, laptops, printers, and peripherals</li><li>Working knowledge of Windows 10 and Windows 11</li><li>Basic knowledge of networking concepts such as TCP/IP, DNS, and DHCP</li><li>Ability to image and deploy machines</li><li>Strong communication skills and professionalism with end users</li><li>Ability to follow direction and work within defined processes</li><li>Strong customer service skills</li></ul>